> Research Library > ATG > Analyst Report: The Economic Necessity of Customer Service
 

Analyst Report: The Economic Necessity of Customer Service

White Paper Published By: ATG
ATG
Published:  Feb 04, 2010
Type:  White Paper
Length:  12 pages

Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?



Tags : 
atg, live help, click to call, smartphone, click to chat, customer service, callbacks

“I am the Inspector Morse of IT journalism. I haven't a clue. D'oh” - Mike Magee