Telecom

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White Paper Published By: ClickSoftware     Published Date: Mar 20, 2014
A white paper on how the customer experience can be improved through the elimination of front office and field workforce communication barriers.
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cloud, communication, customer services, process visibility, mobile workforce management
    
ClickSoftware
White Paper Published By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
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call center, contact center, cloud, saas, ivr
    
Five9
Case Study Published By: Box     Published Date: Oct 18, 2012
A modern mobile IT strategy is no longer an option, it is an absolute business necessity
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box, mobile it strategy, bring your own device, mobile file sharing, collaboration
    
Box
White Paper Published By: Sonus     Published Date: Jun 07, 2013
SBCs for Increased Enterprise Voice Security and Resiliency
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sonus, voice services, microsoft lync, voice security, secure voice service
    
Sonus
White Paper Published By: Polycom     Published Date: Apr 30, 2013
In December 2012, Wainhouse Research (WR) and Polycom jointly created and fielded a WR-branded survey focused on the benefits that organizations realize via the use of video conferencing. Invitations to participate in the survey were released in numerous ways including: - Via email invites to a list of Polycom end-user contacts - Via email invites to a list of WR end-user contacts - Via clickable banners on numerous websites This document provides a top-level view of the survey data, along with some additional findings and observations.
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video conferencing, telepresence, end-user, video conferencing, video collaboration
    
Polycom
Webinar Published By: IBM     Published Date: Dec 04, 2015
Join us as we discuss how to leverage network and subscriber data to create unique customer profiles, personalize engagement, and improve marketing offers.
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ibm, engagement, marketing, customer profiles, customer insight
    
IBM
White Paper Published By: IBM     Published Date: Oct 06, 2015
This Edison Group study provides an overview of three of the market leading MADPs -- IBM, SAP and Koney -- and discusses how they compared them using a real-world use case.
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networking, it management, business technology, telecom
    
IBM
White Paper Published By: IBM     Published Date: Oct 13, 2015
Download this white paper from EuropeanCommunications to learn how leading mobile network operators use analytics to create more targeted marketing. Get real-world examples of companies that are using subscriber analytics to reduce customer churn, and find out what it takes to put big data to work in your organization.
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ibm, eu comms, csp, subscriber analytics, analytics
    
IBM
White Paper Published By: 8x8, Inc.     Published Date: Jan 22, 2013
Download this Executive Brief to learn how cloud-based unified communications services can help your company be more available when it matters.
Tags : 
communications, grow your business, 8x8, business growth, business technology
    
8x8, Inc.
White Paper Published By: AT&T     Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
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unified communication, cebp, communication, collaboration, collaboration capabilities
    
AT&T
White Paper Published By: IBM     Published Date: Jan 21, 2016
Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.
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ibm, telecommunications, analytics, marketing, business technology
    
IBM
White Paper Published By: CCMI     Published Date: Sep 19, 2012
In this whitepaper, you'll discover the five essential elements to consider when evaluating tools for telecom management.
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information technology, telecommunications, telecom, telecom management, business technology
    
CCMI
White Paper Published By: Box     Published Date: Oct 17, 2012
Mobile collaboration means putting collaboration workloads onto all-important smartphones and tablets, then delivering a great user experience anywhere, anytime, on any device. This is a high bar to clear, but we found 13 vendors able to clear it.
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box, video conferencing, collaboration, mobile, mobile collaboration
    
Box
White Paper Published By: Tely     Published Date: Apr 07, 2016
Your keys to huddle room video deployments success.
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telyhd 200, video conference cloud, tely labs telyhd, vidyo pricing, equipment for video conferencing
    
Tely
White Paper Published By: Wheelhouse     Published Date: Aug 09, 2013
Business telephony is changing more rapidly than ever before. Several developments are driving this accelerating change. They range from targeted technical initiatives to broad communication technology trends. If keeping your business communication strategy up to date seems difficult now, it will become much more so in the future. It is also important to stay abreast of – or ahead of – the latest developments; if you don’t, you’ll find yourself with a seriously outdated communication system. And that could put you at a competitive disadvantage.
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communications, strategy, future-proofing, telephony, business technology
    
Wheelhouse
White Paper Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm
    
Genesys
White Paper Published By: Ring Central     Published Date: Mar 21, 2016
Gartner Inc., the world’s leading information technology research and advisory firm, has positioned RingCentral in the Leaders Quadrant of the 2015 report, Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide,* as a result of its ability to execute and the completeness of vision.
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ring central, gartner, unified communications, cloud, phone systems
    
Ring Central
White Paper Published By: Cisco Systems     Published Date: Jun 05, 2013
4 Steps to Successful Video Collaboration
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telepresence, transformative technology, in-person meetings, innovative, video collaboration
    
Cisco Systems
White Paper Published By: Cisco Systems     Published Date: Oct 01, 2013
34% of IT professionals “say they’ve seen an actual SDN deployment as often as they’ve seen the Loch Ness Monster.” Discover more eye-opening results in this Cisco survey of 1,300 IT professionals from 13 countries. Download now.
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technology, cisco, survey, best practices, telecommunications
    
Cisco Systems
White Paper Published By: Polycom     Published Date: Dec 18, 2014
Polycom commissioned a global survey of 1,205 business decision-makers in 12 countries. What we found was both surprising and enlightening.
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business, video, conference, multicultural, meetings
    
Polycom
White Paper Published By: Citrix ShareFile     Published Date: Nov 09, 2016
The workplace is changing. Are you taking advantage of new technology to improve your productivity?
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networking, security, it management, wireless, knowledge management
    
Citrix ShareFile
White Paper Published By: Polycom     Published Date: Dec 18, 2014
Polycom and Quocirca surveyed over 800 business video conferencing users around the world on the state of video adoption. The global findings revealed that there distinct advantages beyond travel savings, including improved team work and productivity. This report explores why some organizations have embraced and benefited from the use of video communications and why some have not. It outlines the positive visual cultural aspects that drive adoption, as well as the challenges that seem to hold some organizations back.
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business, video, advantages, travel, productivity
    
Polycom
White Paper Published By: Polycom     Published Date: Feb 25, 2015
Defy distance and get the most our of international business video conferences. This guide provides discussion about cultural differences encountered when conducting business across borders and cultures. Following are some practical hints and tips for how to make your video conference a successful communication channel for effective business meetings, anytime.
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business, video, conference, multicultural, meetings
    
Polycom
White Paper Published By: Polycom     Published Date: Dec 18, 2014
Defy distance and get the most out of international business video conferences. This guide provides discussion about cultural differences encountered when conducting business across borders and cultures. Following are some practical hints and tips for how to make your video conference a successful communication channel for effective business meetings, anytime.
Tags : 
business, video, conference, multicultural, meetings
    
Polycom
White Paper Published By: Cisco     Published Date: Nov 08, 2012
This paper provides an in-depth explanation of the benefits of high-quality video.
Tags : 
video collaboration, telepresence, cisco, roi, calculator
    
Cisco
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