Telecom

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Case Study Published By: EMC     Published Date: Dec 18, 2014
This Case Study provides information on how EMC VNX unified storage increases performance by three times and reduces costs by 90 percent.
Tags : 
emc vnx unified storage, storage, virtualization, mobile services, telecom
    
EMC
Case Study Published By: EMC     Published Date: Dec 18, 2014
This Case Study provides information on how EMC VNX unified storage increases performance by three times and reduces costs by 90 percent.
Tags : 
emc vnx unified storage, storage, virtualization, mobile services, telecom
    
EMC
Case Study Published By: EMC     Published Date: Dec 18, 2014
This Case Study provides information on how EMC VNX unified storage increases performance by three times and reduces costs by 90 percent.
Tags : 
emc vnx unified storage, storage, virtualization, mobile services, telecom
    
EMC
White Paper Published By: HP     Published Date: Dec 05, 2012
Download this paper to learn how you can leverage complete end-to-end solution for Microsoft® Lync® within your organization.
Tags : 
unified communications, collaboration, unified collaboration, microsoft lync, business technology
    
HP
White Paper Published By: HP     Published Date: Nov 27, 2012
Download this paper to learn how you can leverage complete end-to-end solution for Microsoft® Lync® within your organization.
Tags : 
unified communications, collaboration, unified collaboration, microsoft lync, business technology
    
HP
White Paper Published By: HP     Published Date: Nov 27, 2012
Download this white paper to find out how UC can help your business gain a competitive edge as you make faster and better decisions, attract and retain top talent, and benefit from cost containment.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, video conferencing
    
HP
White Paper Published By: HP     Published Date: Dec 05, 2012
Download this white paper to find out how UC can help your business gain a competitive edge as you make faster and better decisions, attract and retain top talent, and benefit from cost containment.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, video conferencing
    
HP
White Paper Published By: Plantronics     Published Date: Oct 18, 2013
Maximize the effectiveness of collaboration. As teams become ever more dispersed, organisations need to think about more than technology to ensure collaboration is successful. With employees now separated much more by time and distance, a range of communication tools are being used by enterprises to keep everyone connected.
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plantronics, communications experience, smarter working, working off-site, productive virtual collaboration
    
Plantronics
White Paper Published By: Wheelhouse     Published Date: Aug 13, 2013
There are lots of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. But even the thought of switching can be intimidating. There is an enormous number of factors to consider. They have to do with cost, features, technical complexity and other issues. And the impact of each factor varies depending on what kind of system you’re changing from. In short, when it comes to switching phone systems, nothing is simple or straightforward.
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phone systems, wheelhouse, idg, telecom
    
Wheelhouse
White Paper Published By: Wheelhouse     Published Date: Aug 13, 2013
This infograph displays the comparison between a Hosted VoIP & VoIP PBX explaining the differences between service maintenance, phone system and upfront costs. By reading this infograph, you will be able to figure out whether Hosted VoIP or VoIP PBX is a better fit for your business.
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hosted voip, voip pbx, infograph, wheelhouse, idg
    
Wheelhouse
White Paper Published By: ShoreTel     Published Date: Oct 26, 2012
Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution, enabling organizations to properly evaluate competing solutions. This white paper examines the total cost of ownership measured in different ways.
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shoretel, unified communications solutions, ucs, total cost of ownership, telecom
    
ShoreTel
White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
In this white paper series, on TCPA, from ARM.com, Latitude Software, and Interactive Intelligence, we asked collection industry attorneys David Kaminski and Anita Tolani to weight in on different aspects of technology for TCPA compliance.
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tcpa compliance, telephone consumer protection act, compliance, interactive intelligence, knowledge management
    
Interactive Intelligence
White Paper Published By: IBM     Published Date: Nov 20, 2015
A survey based digital tool that gives a score on level of maturity
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ibm, telecom, analytics, digital, business technology
    
IBM
Webinar Published By: vCom Solutions     Published Date: Feb 20, 2013
Discover the seven questions to ask to uncover how effective your telecom management program is.
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telecom, telecom management, communication, analysis, webinar
    
vCom Solutions
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
This document is designed to help you understand the things you should consider before making an investment in video conferencing. It will help you think of how video conferencing could affect your business processes, why compatibility matters, the steps you should take to ensure its adoption and more.
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lifesize, video conferencing, communication, hd video functionality, telecom
    
LifeSize, a division of Logitech
White Paper Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
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mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring
    
Keynote
White Paper Published By: Avaya     Published Date: Jan 04, 2017
How the cloud maximizes IT productivity and minimizes IT costs
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avaya, wireless lan management, cloud, avaya cloud networking platform, unified communications
    
Avaya
White Paper Published By: Genesys     Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
Tags : 
automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center
    
Genesys
White Paper Published By: ClickSoftware     Published Date: Mar 20, 2014
Learn how leveraging the cloud to optimize field workforce management improves the experiences of your customers while also lowering operational costs.
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cloud, communication, customer services, process visibility, mobile workforce management
    
ClickSoftware
White Paper Published By: 8x8, Inc.     Published Date: Apr 26, 2013
What if you could transform your communications system to rival the rich functionality and flexibility of bigger competitors with dedicated IT staff? This new white paper compares the costs and functionality of using a hosted unified communications (UC) system "in the cloud" versus investing in an on-site "premises-based" system. The findings might surprise you. Download this new white paper now to: •Understand the tradeoffs between owning vs. hosted UC systems •Review a dollars-to-dollars comparison in a full total cost of ownership (TCO) study •Learn the pitfalls to avoid when evaluating different UC systems
Tags : 
unified communications, flexibility, cost advantages, roi, hosted unified communications
    
8x8, Inc.
White Paper Published By: Polycom     Published Date: Dec 18, 2014
In Forrester’s 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco Systems, Lifesize, Pexip, Polycom, Videxio, and Vidyo — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help technology managers select the right videoconferencing infrastructure or service for their environment.
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forrester, vmr, cloud-computing, scalability, interoperability
    
Polycom
White Paper Published By: Citrix ShareFile     Published Date: Nov 09, 2016
If you want to grow your small business, you must also focus on mobile sales, marketing, email and payment.
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networking, it management, wireless, knowledge management, enterprise applications
    
Citrix ShareFile
White Paper Published By: Genesys     Published Date: Jun 07, 2013
Transforming Customer Experience in the New Digital World. Create a holistic digital customer service solution that impacts customer experience along with top and bottom line numbers.
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custom service solutions, customers, experience, digital, voice channel
    
Genesys
White Paper Published By: Polycom     Published Date: Sep 15, 2015
Ten ways for organizations to make the most of their upgraded skype for business infrastructure.
Tags : 
collaboration, communications, conferencing, enterprise, lync
    
Polycom
White Paper Published By: Polycom     Published Date: Sep 15, 2015
UC—the concept of streamlining phone, email, chat, video and content collaboration—has become a corporate objective for reducing the cost and complexity of communications and increasing employee productivity. What began more than 10 years ago as a hardware-driven effort to combine PBX systems, computer servers and video infrastructure is now evolving to include software-enabled processes and functionality.
Tags : 
collaboration, communications, conferencing, enterprise, lync
    
Polycom
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