Telecom

Results 51 - 75 of 204Sort Results By: Published Date | Title | Company Name
White Paper Published By: F5 Networks Inc     Published Date: Apr 15, 2016
As enterprises evolve to the 3rd Platform of IT, they will reap many benefits and face many challenges. Meeting the rapid pace of business and taking control of the customer experience must be balanced with keeping assets secure as the enterprise perimeter expands or dissolves altogether.
Tags : 
application, transformation, cloud, enterprise, mobile
    
F5 Networks Inc
White Paper Published By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
Tags : 
call center, contact center, cloud, saas, ivr
    
Five9
White Paper Published By: Five9     Published Date: Jan 29, 2013
Get the contact center infrastructure that will do the very most for your organization, at the best price, by following this timely roadmap.
Tags : 
contact center, call center, infrastructure, rfi, rfp
    
Five9
White Paper Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
Tags : 
wfo, strategic planning, recruitment, workforce management, wfm
    
Genesys
White Paper Published By: Genesys     Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
Tags : 
automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center
    
Genesys
White Paper Published By: Genesys     Published Date: Jun 07, 2013
Transforming Customer Experience in the New Digital World. Create a holistic digital customer service solution that impacts customer experience along with top and bottom line numbers.
Tags : 
custom service solutions, customers, experience, digital, voice channel
    
Genesys
White Paper Published By: Genesys     Published Date: Jan 24, 2013
This whitepaper discusses a deeper logic to multichannel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
Tags : 
customer service, collaboration, multi-channel communication, genesys, core beliefs
    
Genesys
White Paper Published By: GoToMeeting     Published Date: Oct 08, 2013
Online meetings are like cars – they are everywhere nowadays, but not everyone knows how to drive them effectively. The best way to get better at online meetings is to participate in more of them. This brief by Gihan Perera, founder of First Step Communications, provides 10 practical tips for keeping control of your online meetings.
Tags : 
meetings, control, online meetings, management, productivity
    
GoToMeeting
White Paper Published By: Honeywell     Published Date: Feb 18, 2016
A revolution is taking place, and it’s happening in every corporate office across the globe. Mobile devices have completely transformed the way we work, and with the increasing capabilities of the next generation of devices, the need to incorporate mobility into your strategic planning is only going to increase.
Tags : 
managed mobility services, mobility-as-a service, enterprise mobile, honeywell enterprise mobility, mobility
    
Honeywell
White Paper Published By: HP     Published Date: Dec 05, 2012
Download this white paper to learn how you can deliver a consistent worker experience and enable fast adoption and easy management with Lync.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, business technology
    
HP
Webinar Published By: HP     Published Date: Dec 05, 2012
HP delivers the complete, end-to-end unified communications and collaboration solution for Microsoft® Lync®.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, business technology
    
HP
White Paper Published By: HP     Published Date: Dec 05, 2012
Download this paper to learn how you can leverage complete end-to-end solution for Microsoft® Lync® within your organization.
Tags : 
unified communications, collaboration, unified collaboration, microsoft lync, business technology
    
HP
White Paper Published By: HP     Published Date: Dec 05, 2012
Download this white paper to find out how UC can help your business gain a competitive edge as you make faster and better decisions, attract and retain top talent, and benefit from cost containment.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, video conferencing
    
HP
White Paper Published By: HP     Published Date: Nov 27, 2012
Download this white paper to find out how UC can help your business gain a competitive edge as you make faster and better decisions, attract and retain top talent, and benefit from cost containment.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, video conferencing
    
HP
Webinar Published By: HP     Published Date: Nov 27, 2012
HP delivers the complete, end-to-end unified communications and collaboration solution for Microsoft® Lync®.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, business technology
    
HP
White Paper Published By: HP     Published Date: Nov 27, 2012
Download this white paper to learn how you can measure the benefits of UC from reduced costs, increased availability, and improved IT.
Tags : 
unified communications, unified collaboration, roi, business technology, telecom
    
HP
White Paper Published By: HP     Published Date: Nov 27, 2012
Download this white paper to learn how you can deliver a consistent worker experience and enable fast adoption and easy management with Lync.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, business technology
    
HP
White Paper Published By: HP     Published Date: Nov 27, 2012
Download this paper to learn how you can leverage complete end-to-end solution for Microsoft® Lync® within your organization.
Tags : 
unified communications, collaboration, unified collaboration, microsoft lync, business technology
    
HP
White Paper Published By: IBM     Published Date: Jul 20, 2016
Web conferencing is emblematic of the dynamic blend of content and collaboration in the digital workplace. Conferencing markets converge as audio, video and Web mix with persistent spaces to enable faster decisions and remote teamwork. Read this Gartner review to see how IBM is recognized as a leader in the web conferencing market.
Tags : 
ibm, enterprise social solutions, enterprise applications, web conferencing, collaboration
    
IBM
White Paper Published By: IBM     Published Date: Apr 26, 2016
Redefining Markets: Insights from the Global C-suite Study – The CMO perspective This report draws on input from the 5,247 C-suite executives (CxOs) who participated in our latest C-suite Study. We now have data from more than 28,000 interviews stretching back to 2003. Here, we focus on the perspectives of Chief Marketing Officers (CMOs).
Tags : 
ibm, ibm institute for business values, c-suite study, cmo, media
    
IBM
White Paper Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
Tags : 
ibm, ibm institute for business values, telecommunications, customer experience, communications service providers
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
Tags : 
ibm, customer management, customer loyalty, analytics, data
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Read this report to gain more insights from the Telecoms.com Intelligence survey, and learn why telecommunications operators need analytics to understand their customers—and maintain their loyalty.
Tags : 
ibm. telecom, data, analytics, customer management, customer loyalty
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
Tags : 
ibm, telecom, analytics, customer management, customer loyalty
    
IBM
White Paper Published By: IBM     Published Date: Jan 21, 2016
Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.
Tags : 
ibm, telecommunications, analytics, marketing, business technology
    
IBM
Start   Previous    1 2 3 4 5 6 7 8 9    Next    End
Search Research Library      

Related Topics

Add Research

Get your company's research in the hands of targeted business professionals.

“I am the Inspector Morse of IT journalism. I haven't a clue. D'oh” - Mike Magee