Telecom

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White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Representatives from the debt collection industry make billions of contacts with consumers on behalf of creditors every year. With compliance being necessary -- this paper will explore critical sites of outbound calling compliance.
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outbound calling, calling compliance, fdcpa, debt collection industry, compliance tips and suggestions
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
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comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service
    
Interactive Intelligence
White Paper Published By: join.me     Published Date: Jan 29, 2014
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this yearís report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
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live chat report, social media, purchasing behavior, logmein, internet shoppers
    
join.me
White Paper Published By: join.me     Published Date: Jan 29, 2014
eMarketer reports on multichannel customer services and provides best practices for building retail loyalty
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multichannel customer services, best practices, customer, customer service, retail
    
join.me
White Paper Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
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mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring
    
Keynote
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
In todayís globalized business environment, the need to build strong relationships with partners, suppliers, internal teams, investors and customers is more important than ever. High-quality video conferencing solutions enable you to communicate as effectively as actually being there in person, helping you to build the engaging relationships needed for success in business.
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lifesize, video conferencing, conferencing, high-quality video conferencing, telecommunications
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
Video Conferencing Use Cases
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lifesize, video conferencing, video, use cases, video conferencing solution
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
Making Video Communications as Easy as a Phone Call. Thatís Smart Video
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lifesize, video communications, video conferencing, smartphones, smart video
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
LifeSize Evaluates Room-Based Video Conferencing Systems
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lifesize, video conferencing, telecommunications, logistic planning, communication
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
This document is designed to help you understand the things you should consider before making an investment in video conferencing. It will help you think of how video conferencing could affect your business processes, why compatibility matters, the steps you should take to ensure its adoption and more.
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lifesize, video conferencing, communication, hd video functionality, telecom
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
7 Cool Uses for Video Streaming and Recording
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lifesize, video streaming, video conferencing, hd streaming, audio call
    
LifeSize, a division of Logitech
White Paper Published By: LogMeIn     Published Date: Jan 12, 2015
This report focuses on the remote support trends of 2014 and the available solutions for your business.
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remote support trends, remote support platforms, logmein rescue, telecom
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jan 12, 2015
This paper briefly covers the relevant trends that are affecting user behavior, and offers new criteria for selecting an audio conferencing solution provider that meets your organizationís needs.
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audio conferencing solutions, logmein joinme, trends affecting user behaviour, telecom
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on Sling Media and its experience of LogMeIn Rescue
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logmein, rescue, sling media, rescue case study, customer support
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Aug 27, 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this yearís report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
Tags : 
live chat report, social media, purchasing behavior, logmein, internet shoppers
    
LogMeIn
White Paper Published By: Mitel     Published Date: Oct 02, 2015
This guide provides first hand perspectives from business users, leaders in innovation, architects, psychologists and human resource experts in four key areas:
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phone systems, smb communications platforms, unified communications, collaboration, smb
    
Mitel
White Paper Published By: Mitel     Published Date: Oct 02, 2015
This paper defines Unified Communications, explores the most popular reasons for committing to a UC future and shares case studies from businesses about the value they have gained in five key areas.
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phone systems, smb communications platforms, unified communications, collaboration, smb
    
Mitel
Case Study Published By: Neustar     Published Date: Feb 27, 2013
This case study shows how On Demand Verification plays an important role in increasing business and improving efficiencies for Santander.
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auto verification, loan verification, contact verification, consumer verification, real time verification
    
Neustar
White Paper Published By: Neustar     Published Date: Feb 27, 2013
Consumer phone data is changing every day, from the device to the subscriber which leaves you at risk for violating the TCPA. Neustar Information Services provides you with authoritative phone data to help you mitigate risk and increase efficiency.
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tcpa, compliance, risk, authoritative phone data, auto dialing restrictions
    
Neustar
White Paper Published By: Noction     Published Date: Jan 09, 2014
Service Providers have unique networking challenges as compared to other environments. Factor, differentiating Service Provider`s network from others, is the requirement for 100% uptime. The network stability is crucial to their customersí business and is, therefore, intolerant to disruptions or outages, which may damage the company`s reputation and market position, or even affect it irreversibly. Downtime risks can no longer be mitigated by simply over-engineering the network, but rather deploying network optimization solutions, based on the intelligent monitoring and automated response, versus manual network troubleshooting and brute force time spending.
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network performance, congestion, outages, downtime, hosting
    
Noction
White Paper Published By: OnSIP     Published Date: Apr 10, 2012
When investing in a phone system replacement, edcuational institutiones have two main options: an on-premise PBX or a hosted VoIP services.
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business technology, telecom
    
OnSIP
White Paper Published By: OnSIP     Published Date: Apr 05, 2012
Hosted Voice over IP business phone services are now more affordable, and more flexible than traditional business telephony solutions.
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business technology, telecom
    
OnSIP
White Paper Published By: Pardot     Published Date: Mar 06, 2012
Download our "Marketing Automation Buyer's Guide" which contains over 20 pages of valuable information for evaluating a marketing automation solution.
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marketing automation, marketing automation vendors, marketing automation guide, b2b marketing automation, software development
    
Pardot
White Paper Published By: Plantronics     Published Date: Mar 09, 2015
This Guide takes you through the three pillars of SoundScaping and shows you how to optimise smarter working by applying the Acoustic Intelligence Framework.
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acoustic intelligence, soundscaping, smarter working, acoustic intelligence framework, acoustic challenges
    
Plantronics
White Paper Published By: Plantronics     Published Date: Oct 18, 2013
Wireless technology surrounds us ó in the workplace, at home, and many places in between. Mobile phones, WiFi networks, wireless computer accessories, and cordless phones all use radio transmissions for wireless communication. Even devices not used for communication, such as microwave ovens and lighting systems, emit radio frequency energy that can impact wireless devices. In this crowded radio environment, two technologies have emerged as the standard for wireless voice communication in UC and enterprise applications.
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plantronics, audio device technology, wireless technology, digital telecommunications, wireless headset success
    
Plantronics
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