Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.

Read this report to gain more insights from the Telecoms.com Intelligence survey, and learn why telecommunications operators need analytics to understand their customers—and maintain their loyalty.

Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance

Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.

Social Technologies have the potential to transform businesses. By enabling new levels of speed and agility, they can drive innovation and shift the dynamics of how people interact with each other.

Join us as we discuss how to leverage network and subscriber data to create unique customer profiles, personalize engagement, and improve marketing offers.

Discover how proficient your telecommunication organization is at using advanced analytics to increase revenue and keep customers happy.

This white paper explains the advantages of a cloud phone system.

Download this white paper from EuropeanCommunications to learn how leading mobile network operators use analytics to create more targeted marketing. Get real-world examples of companies that are using subscriber analytics to reduce customer churn, and find out what it takes to put big data to work in your organization.

Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).

The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”

This guide provides first hand perspectives from business users, leaders in innovation, architects, psychologists and human resource experts in four key areas:

This paper defines Unified Communications, explores the most popular reasons for committing to a UC future and shares case studies from businesses about the value they have gained in five key areas.

Hospitals and health systems around the globe are looking at everything from tighter supply controls to energy efficiency initiatives as ways to cut costs and save money. Another avenue being evaluated more closely is communications.

Read this handy infographic to learn about five ways Microsoft Lync and Polycom can bring unified communications and reduce costs for Enterprise Voice.

UC—the concept of streamlining phone, email, chat, video and content collaboration—has become a corporate objective for reducing the cost and complexity of communications and increasing employee productivity. What began more than 10 years ago as a hardware-driven effort to combine PBX systems, computer servers and video infrastructure is now evolving to include software-enabled processes and functionality.

Skype for Business (formerly Lync) Enterprise Voice and Skype for Business Video can improve worker productivity and streamline business processes, while lowering the overall total cost of communications.

Companies deploying Skype for Business should choose the best possible voice and video partner to simplify deployments and optimize user experience. Polycom is a strategic partner to Skype for Business for mission-critical voice and video services for the following reasons.

Polycom voice solutions for Microsoft Lync helped the Organization profiled achieve the following benefits (risk and present value [PV] adjusted) over three years: Improved productivity and collaboration: $12,341,123. Employee relocation cost savings: $452,351. Phone purchase and installation savings: $1,988,182. Managed services cost savings: $582,269. Total cost savings and benefits: $15,363,925.

Ten ways for organizations to make the most of their upgraded skype for business infrastructure.

We are now in a world of Unified Communications (UC). Your employees are using many devices and modalities to communicate. A phone is still needed, but its use as a “stand-alone” device is changing as end users now have a wider range of communications options afforded by UC including chat, video, and communications on phones or mobile devices (BYOD).

Although formal meetings are not likely to go extinct in the near future, less formal, unscripted, impromptu “teaming sessions” will, and for many have already become, daily business.

Complete voice and video solutions that extend Microsoft unified communications and empower user collaborative experiences

To build a great mobile app, you need the right skills, tools, and support. That’s why many companies are turning to integrated and collaborative mobile application development environments that let them meet business needs and exceed customer expectations.

The introduction of bandwidth-intensive learning applications, including video and peer-to-peer applications in teaching has fundamentally transformed the way teachers teach and students learn. The federal E-rate program has forever changed the technology landscape of school districts and libraries in the United States. Receiving funding is not guaranteed, and following the E-rate process and procedures is critical – especially when thousands, even millions, of dollars are at stake for your district. The rewards that new, education-specific cutting edge education applications deliver to the classroom far outweigh the effort required to participate in the program. This paper briefly examines the promise of new, education-specific applications, the advanced network services that enable them, and the role of the E-rate program.