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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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White Paper Published By: IBM     Published Date: Oct 20, 2015
This paper introduces the IBM Predictive Customer Intelligence solution, which is designed to help your company create personalized, relevant experiences for individual customers with a focus on driving new revenue.
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ibm, customer, predictive, intelligence, revenue
    
IBM
Webinar Published By: IBM     Published Date: Oct 20, 2015
See how Predictive Customer Intelligence can help identify opportunities to generate revenue, build loyalty, increase wallet share, and improve service.
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ibm, predictive, customer, intelligence, wallet share
    
IBM
White Paper Published By: IBM     Published Date: Oct 20, 2015
Firm gains deeper insight into customer feedback and operational performance.
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ibm, customer, automotive, glass, customer feedback
    
IBM
White Paper Published By: Juniper Networks     Published Date: Oct 20, 2015
Are you confident that you have the right data center network to support your business-critical applications?
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juniper, data center, business critical, application, network
    
Juniper Networks
White Paper Published By: Juniper Networks     Published Date: Oct 20, 2015
This paper explores automation and orchestration tools as well as the architectural simplifications that enable these tools to work well, paving the way for software-defined networks (SDNs) and greater operational efficiencies across the enterprise.
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juniper, automation, efficiency, sdn, software
    
Juniper Networks
White Paper Published By: Juniper Networks     Published Date: Oct 20, 2015
To meet the growing need for agility and flexibility, the data center components (compute, network and storage) also need to evolve and provide a level of automation and orchestration that can meet present and future demands.
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juniper, network, automation, orchestration, data center
    
Juniper Networks
White Paper Published By: Juniper Networks     Published Date: Oct 20, 2015
With nearly every organization implementing some degree of cloud computing, virtualization security is as integral a component as traditional firewalls are in today’s networks.
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juniper, network, virtualization, data center, virtual security
    
Juniper Networks
White Paper Published By: Aternity     Published Date: Oct 20, 2015
This exclusive guide (a $1295 value), featuring Gartner Research, provides an overview of the five key capabilities for improving enterprise mobile workforce productivity beyond traditional monitoring. It also give you access to Gartner’s Market Guide for Mobile Application Performance Monitoring and Industry use case examples on how Aternity Mobile APM has improved both customer and workforce end user experience. The guide also explains how, when it comes to actually measuring and improving the end user experience, Aternity Mobile APM uniquely addresses what counts most to the mobile workforce – the performance of the app as it renders on any device.
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mobile workforce, end user experience, aternity, mobile apm, application performance
    
Aternity
White Paper Published By: IBM     Published Date: Oct 19, 2015
Read this new whitepaper to learn about the seven essential elements needed to achieve the highest performance
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ibm, performance, scalability, information, intgration
    
IBM
White Paper Published By: IBM     Published Date: Oct 19, 2015
This paper provides a detailed review of the best practices clients should consider before embarking on their big data integration projects.
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ibm, integration, data volume, business technology, information
    
IBM
White Paper Published By: Juniper Networks     Published Date: Oct 19, 2015
Over the years and across industries, it has been proven that increased automation leads to greater efficiency, enhanced productivity and a more agile way of doing business. The same is true for IT: as budgets dwindle, or become stretched to cover a greater range of responsibilities, the need for automation becomes more pronounced.
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juniper, network, automation, efficiency, productivity
    
Juniper Networks
White Paper Published By: Juniper Networks     Published Date: Oct 19, 2015
In both legacy IT data centers and emerging private and public clouds, virtualization is becoming the norm. Through virtualization, organizations are realizing the benefits of scalability, agility and efficiency.
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juniper, network, scalability, information technology, private cloud
    
Juniper Networks
White Paper Published By: Juniper Networks     Published Date: Oct 19, 2015
Customers looking to cloud technologies for better application agility and more efficient support of their entire IT operations are finding that broader use of virtualization across hardware is fundamental to achieving these goals.
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juniper, software, data center, cloud, vmware
    
Juniper Networks
White Paper Published By: Juniper Networks     Published Date: Oct 19, 2015
This document focuses on the role of the network and the transformation of the enterprise IT organization.
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juniper, idc, study, lotus, network
    
Juniper Networks
White Paper Published By: Intralinks     Published Date: Oct 14, 2015
A quick-reference guide to defining your organization’s collaboration needs – and finding the right vendor to meet them.
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enterprise, intralinks, collaboration, security, data
    
Intralinks
White Paper Published By: Intralinks     Published Date: Oct 14, 2015
This report focuses on the use of CFSS tools in the workplace, the problems that their use causes, and it offers several recommendations as well as data from an in-depth survey on file-sharing practices conducted by Osterman Research during July 2015.
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osterman, enterprise, file sync, share solutions, file-share
    
Intralinks
White Paper Published By: IBM     Published Date: Oct 14, 2015
If you haven’t looked at enterprise search technology in a while, it’s time to give it another look. This report details their findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help application development and delivery (AD&D) professionals select the right solution to grace their enterprise with the power of knowledge on demand.
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ibm, forrester, knowledge discovery solutions, big data, enterprise
    
IBM
White Paper Published By: Meltwater     Published Date: Oct 14, 2015
What can you do to make sure your content gets noticed? While many companies are spending an inordinate amount of time and money crafting and promoting content for prospects and customers, 60% to 70% of this B2B content goes unused. It’s time to explore the nuances of customer motivation and decision-making and find those moments when we can inspire and engage our customers. Download our e-book on mapping content to complex and unpredictable customer journeys, by Douglas Karr, founder of the Marketing Technology Blog.
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meltware, content roi, b2b, customer motivation, knowledge management
    
Meltwater
White Paper Published By: IBM     Published Date: Oct 13, 2015
This IDC iView will share results of a recent IDC study and provide insights you can use to better understand how advanced analytics strategies can help you enhance the experience for your audience, grow your viewers and advertisers, and increase revenues.
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ibm, audience analytics, idc iview, research, strategy
    
IBM
White Paper Published By: IBM     Published Date: Oct 13, 2015
Download this white paper from EuropeanCommunications to learn how leading mobile network operators use analytics to create more targeted marketing. Get real-world examples of companies that are using subscriber analytics to reduce customer churn, and find out what it takes to put big data to work in your organization.
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ibm, eu comms, csp, subscriber analytics, analytics
    
IBM
White Paper Published By: IBM     Published Date: Oct 13, 2015
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).
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ibm, behavior data, csp, frost and sullivan, communications service providers
    
IBM
White Paper Published By: IBM     Published Date: Oct 13, 2015
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
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ibm, active management, customer experience, proactive customer care, csp
    
IBM
White Paper Published By: Glowpoint     Published Date: Oct 13, 2015
It’s not just about cutting travel costs. Videoconferencing offers a number of business benefits that can help organizations gain a competitive edge and become companies of the future, rather than the past. Read on to find out more.
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glowpoint, videoconferencing, talent acquisition, productivity, efficiency
    
Glowpoint
White Paper Published By: SmartFocus     Published Date: Oct 13, 2015
84 % des clients déclarent ne plus vouloir acheter les produits des entreprises qui ne tiennent pas compte de leurs préférences et de leur historique d’achats. C’est pourquoi les recommandations généralistes et les « best sellers » ne donnent plus les résultats escomptés. Étudier le comportement de l’ensemble des clients pour repérer les produits populaires et tendances ne suffit plus. Vous devez offrir à chaque client une expérience unique. C’est pourquoi il est essentiel de bien comprendre le concept de personnalisation, afin de garantir une expérience client homogène, de multiplier les occasions d’achat et, au bout du compte, de vous démarquer de vos concurrents.
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personnalisation, contextualisation, parcours client, comportement du consommateur, expérience client
    
SmartFocus
White Paper Published By: SmartFocus     Published Date: Oct 13, 2015
Si votre marketing n’est pas en temps réel, c’est qu’il est dépassé. Le marketing de l’instant est devenu essentiel. Le Real-Time Interaction Management (RTIM) vous permet d’adapter en temps réel le contenu de vos messages marketing en fonction du moment de leurs ouvertures. Il s’agit de la toute dernière innovation en marketing digital. De nombreux rapports révèlent les principaux acteurs appelés « Strong Performers » du marché du RTIM.
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digital marketing, données en temps réel, marketing de l’instant, marketing en temps réel, interactions en temps réel
    
SmartFocus
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