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Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Everyone likes to be noticed. Recognition and rewards help people feel good about what they are doing and things they have accomplished. Recognizing employees will keep them focused, directed and willing to repeat the behaviors they were recognized for. Learn 10 reasons why recognizing your employees really works.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives, reward ideas, recognition programs, recognition gifts, employee programs, recognition ideas, employee motivation, recognition program ideas
    
BI WORLDWIDE
Published By: Tyco Integrated Security     Published Date: Sep 10, 2015
Engineers are likely not who you would expect them to be. To create messages that resonate with this unique audience, you must understand them on a more personal level. Analyzing a recent worldwide survey of more than 2,600 engineering professionals, we help you get inside the minds of engineers and discover some surprising insights that enable you to relate to them on a deeper, more personal level.
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Tyco Integrated Security
Published By: BI WORLDWIDE     Published Date: Mar 07, 2016
Here are a few tips to make your incentive program work better.
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bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, enterprise applications, business technology
    
BI WORLDWIDE
Published By: Cisco     Published Date: Apr 03, 2014
This Cisco Survey provides an important summary and analysis of worldwide results.
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Cisco
Published By: Cisco     Published Date: Apr 04, 2014
This Cisco Survey provides an important summary and analysis of worldwide results.
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Cisco
Published By: Cisco     Published Date: Apr 04, 2014
This Cisco Survey provides an important summary and analysis of worldwide results.
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cloud, service, research, cisco, global, impact survey, business enabler, adoption of new technology, forecasts, report, survey
    
Cisco
Published By: Cisco     Published Date: Apr 04, 2014
This Cisco Survey provides an important summary and analysis of worldwide results.
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cloud, service, cisco, global, impact survey, business enabler, adoption of new technology, forecasts, report, survey
    
Cisco
Published By: Cisco     Published Date: Apr 04, 2014
This Cisco Survey provides an important summary and analysis of worldwide results.
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cloud, service, cisco, global, impact survey, business enabler, adoption of new technology, forecasts, report, survey
    
Cisco
Published By: Cisco     Published Date: Apr 04, 2014
This Cisco Survey provides an important summary and analysis of worldwide results.
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cloud, service, cisco, global, impact survey, business enabler, adoption of new technology, forecasts, report, survey
    
Cisco
Published By: Cisco     Published Date: Apr 04, 2014
This Cisco Survey provides an important summary and analysis of worldwide results.
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cloud, service, cisco, global, impact survey, business enabler, adoption of new technology, forecasts, report, survey
    
Cisco
Published By: LogMeIn     Published Date: Aug 27, 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
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live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement, business technology, telecom
    
LogMeIn
Published By: join.me     Published Date: Jan 29, 2014
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
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live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement, telecom
    
join.me
Published By: IBM     Published Date: Oct 13, 2015
The Cyber Security Intelligence Index offers a high-level overview of the major threats to businesses worldwide over the past year.
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ibm, ibm managed security services, cyber security, data, threat, malware, index, security
    
IBM
Published By: IBM     Published Date: Jan 07, 2016
The Cyber Security Intelligence Index offers a high-level overview of the major threats to businesses worldwide over the past year.
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ibm, cyber security, threat, data, security
    
IBM
Published By: IBM     Published Date: Jan 15, 2016
The Cyber Security Intelligence Index offers a high-level overview of the major threats to businesses worldwide over the past year.
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ibm, cyber security, overview, threats, security, enterprise applications, business technology
    
IBM
Published By: IBM     Published Date: Apr 04, 2016
The Cyber Security Intelligence Index offers a high-level overview of the major threats to businesses worldwide over the past year.
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ibm, cybersecurity, cybersecurity intelligence index, security threats, security, knowledge management
    
IBM
Published By: IBM     Published Date: Jan 12, 2016
Analysis of cyber attack and incident data for the Retail industry from IBM's worldwide security services operations.
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customer experience, transaction processing, omnichannel banking, consumer demands, customer interaction, shopper experience, retail
    
IBM
Published By: IBM     Published Date: Jan 09, 2017
Reviewing a year of serious data breaches, major attacks and new vulnerabilities. The IBM X-Force 2016 Cyber Security Intelligence Index offers a high-level overview of the major threats to businesses worldwide in 2015.
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ibm, security, ibm x-force, cyber security intelligence index., cyber security, intelligence, enterprise applications, business technology
    
IBM
Published By: MuleSoft     Published Date: Feb 06, 2017
Application managers and directors of integration are being challenged to integrate hybrid application portfolios as well as provide easy access to the data within those systems. This Magic Quadrant can be used to assess the ability of iPaaS vendors to meet these rapidly evolving needs.
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MuleSoft
Published By: BI WORLDWIDE     Published Date: Mar 07, 2016
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands. The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title. Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
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bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, engagement, business technology
    
BI WORLDWIDE
Published By: Bronto     Published Date: May 18, 2017
Convenience is absolutely critical to succeeding in e-commerce. Any glitches along the path to purchase potentially result in a lost sale. That's one reason we think Apple Pay's new mobile payment feature that uses a fingerprint is going to be a game changer. Its another step in reducing hurdles to online buying. You see it, you select it, you pay with your finger. What could be more convenient? Not interested in Apple Pay? Or unable to use it? At the very least, make sure customers that shop on multiple devices are recognized, no matter which device they log into. Giving them access to their stored information will make for a much smoother checkout.
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bronto, digital marketers, program management, customer support, critical data source, email management, world wide business research, mobile devices, visual commerce, virtual reality, overseas market
    
Bronto
Published By: Genesys     Published Date: Jul 19, 2017
Get Gartner’s Complete Analysis of Each Contact Center Vendor
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jun 08, 2018
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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contact center, infrastructure, customer engagement, cloud, on-premises
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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leadership, customer engagement, decision making
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process 1 Gartner Peer Insights rev
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Genesys
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