client experience

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Published By: Genesys     Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative all’engagement del cliente a partire dal 2017. Da tecnologie all’avanguardia come l’IoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience. In questo ebook, scoprirai: I cinque trend che avranno il maggiore impatto sulla Customer Experience Come usare il machine learning per identificare tendenze e modelli utili a offrire un’eccezionale Customer Experience di nuova generazione Come avere un contact center all’avanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
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Genesys
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Aug 13, 2019
The client, under a managed services contract for infrastructure services, was dissatisfied with the existing service provider due to stagnant quality of support, lack of innovation and inferior/ deteriorating end user. They wanted reduced downtime and optimal operational metric, and enhanced end-user experience. LTI helped in executing a series of interventions as part of the “Amplified Outcomes” support model. Business benefits a. 30% reduction in TCO b. 65% reduction in alerts c. 70% reduction in P1 tickets
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Larsen & Toubro Infotech(LTI)
Published By: Cisco     Published Date: Apr 19, 2016
Golin brings account teams, clients, and their best ideas together in one place with the Cisco Spark application.
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cisco webex, global communications, golin, client experience, client servicing, best practices, teamwork, collaboration tools, wireless, enterprise applications, business technology
    
Cisco
Published By: Oracle     Published Date: Jan 09, 2019
The Accenture Oracle data team has more than 20,000 professionals, who aid in delivering 50 billion transactions a day across more than three exabytes of data for clients globally. Accenture Oracle data specialists recently put the Oracle Autonomous Data Warehouse to a rigorous performance test to provide a real-life application usage experience. The data was then extrapolated and expanded to nine years’ worth of data to test the performance. Learn directly from Accenture experts about testing methodology and results that enable them to deliver more data intelligence faster to the enterprise and transform the way people live and work.
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Oracle
Published By: Adobe     Published Date: Jan 22, 2017
De nos jours, les clients échappent à vos systèmes de gestion de la relation client (CRM) et aux technologies de suivi du parcours de navigation qui vous permettaient de les suivre. I
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crm, customer experience, client experience
    
Adobe
Published By: RingCentral     Published Date: May 14, 2013
Amerivest Realty - real estate in Naples, Florida; Is a full service brokerage firm that provides clients with a quality home-buying experience. Amerivest represents hundreds with quality homes, condos, and investment properties. By providing associates with a full suite of technology enabling them to do their jobs more efficiently, Amerivest serves clients on an elite level. Read this case study to learn why they turned to RingCentral when they were looking to expand their presence in new areas with a new telephone system.
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case study, ringcentral, telephone system, service clients, business telephone systems
    
RingCentral
Published By: IBM     Published Date: Apr 18, 2018
How IBM can help As one of the world’s leading research organizations, and one of the world’s top contributors to open source projects, IBM is committed to fostering the collaborative effort required to transform how people, governments and businesses transact and interact. IBM provides clients the blockchain technology fabric, consulting and systems integration capabilities to design and rapidly adopt distributed ledgers, digital identity and blockchain solutions. IBM helps clients leverage the global scale, business domain expertise and deep cloud integration experience required for the application of these technologies. Learn more at ibm.com/blockchain. The IBM Global Electronics practice uniquely combines IBM and partner services, hardware, software and research into integrated solutions that can help you deliver innovation, create differentiated customer experiences and optimize your global operations. Please visit ibm.com/electronics
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ibm, blockchain, electronics
    
IBM
Published By: Pega     Published Date: Sep 11, 2015
In December 2013, Pegasystems commissioned Forrester Consulting to evaluate the people, process, and technology pain points and best practices overall in each of the key phases of commercial and investment client onboarding. Then to further explore this trend, Forrester developed a hypothesis that tested the assertion that commercial onboarding has a number of pain points that prevent a unified client-centric experience.
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Pega
Published By: SAP SME     Published Date: Jul 31, 2015
Los consumidores de hoy están digitalmente conectados y socialmente en red. Es hora de darles lo que quieren: conexiones personales, experiencias sin fisuras y ofertas en tiempo real de las marcas en las que confían.
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marketing, compromiso con el cliente, recorrido del cliente, experiencia del cliente, marketing colaborativo, experiencia personalizada, omnicanal, comercio omnicanal, customer experience
    
SAP SME
Published By: Microsoft Office 365     Published Date: Sep 26, 2017
Today’s businesses rely heavily on email to communicate with clients, partners, and colleagues. But research suggests that organizations are lacking when it comes to protecting themselves against the increasing number of customized and complex attacks. When polled by Mimecast, 83% of IT security managers said they see email as a primary source of attack, yet 65% claim they aren’t fully equipped to resolve the risks associated with email threats. Respondents’ perceptions of primary security threats also appeared to change based on having experienced a successful breach. However, viruses, malware, spam, and insider threats remain the top concerns for both groups, both with and without breach experience.
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Microsoft Office 365
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: CrowdStrike     Published Date: May 21, 2019
Stories from the front lines of Incident Response in 2018 and insights that matter for 2019 Threat actors are continuously adopting new means to achieve their objectives. Drawn from real-life client engagements, the annual CrowdStrike Cyber Intrusion Services Casebook 2018 provides valuable insights into ever-evolving attacker tactics, techniques and procedures (TTPs). The CrowdStrike Cyber Intrusion Services Casebook, 2018 provides expert, real-world analysis and practical guidance that can further your organization’s progress toward that goal. It also describes the strategies the CrowdStrike Services team used to quickly investigate, identify and effectively remove dangerous threats from victims’ networks. Download the Cyber Intrusion Casebook to learn: • The emerging trends observed in attack behaviors, including the tactics threat actors use to gain entry and maintain a foothold in targeted environments • Key takeaways — based on the CrowdStrike Services team’s extensive experience
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CrowdStrike
Published By: Datto Inc.     Published Date: May 08, 2013
TAG Computer Services shares why a golf course and real estate office need business continuity. This success story outlines what happens after two of their clients experienced server failure, yet TAG was able to minimize downtime and ensure business continuity.
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datto, virus protection, msp, managed service provider, backup and recovery, disaster recovery, business continuity
    
Datto Inc.
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience – for customers, for employees, for shareholders. Everything we do drives measurable impact at scale. For more information, visit ibm.com/ibmix
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Group M_IBM Q119
Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization, enterprise applications
    
Equinix
Published By: Dell DnCP     Published Date: Mar 06, 2019
À l’avenir, dans le monde professionnel, il sera de plus en plus question d’offrir des expériences de qualité supérieure à la fois aux employés et aux clients. Mettre à disposition des effectifs une meilleure technologie, notamment des écrans adaptés, est l’une des façons d’améliorer ces experiences. Nous offrons un large éventail d’écrans adaptés aux besoins et aux budgets métiers variables. Quel que soit votre domaine d’activité, Dell vous aidera à être plus productif.
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Dell DnCP
Published By: InMoment     Published Date: Aug 08, 2019
According to research from Digital Banking Report2, FinServ organizations must focus on five crucial CX priorities in order to meet the needs of their evolving clients: -Digital Experience Enhancement -Advanced Analytics for Personalization -Omnichannel Engagement -Proactive Sales and Advisory -Lifetime Engagement
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InMoment
Published By: Citrix Systems     Published Date: Feb 27, 2014
Mobility and consumerization are little more than buzzwords without the applications that drive business activities. A successful enterprise mobility strategy places priority on applications first, mapping their mission to the variety of use cases out in the field. Success with mobilizing Microsoft® Windows® applications also requires a broad technology approach. The right approach integrates a universal client and single sign-on with a comprehensive application delivery platform to ensure information security and a seamless user experience. This paper describes how you can simplify application mobilization with Citrix.
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citrix, mobile. mobilizing, windows applications, microsoft windows, it management
    
Citrix Systems
Published By: IBM     Published Date: Nov 08, 2013
Because all processes should be aligned to customer metrics, process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial, inventory and other processes that are essential to achieving operational excellence.
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ibm, embedding business analytics, organizational processes, business analytics, building smarter processes, insight and alignment, consistent information, accurate information, business intelligence, connect business processes, performance management, customer metrics, internal processes, external processes, competitive benchmarking, critical insight and alignment
    
IBM
Published By: IBM     Published Date: Oct 16, 2014
Because all processes should be aligned to customer metrics,process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial,inventory and other processes that are essential to achieving operational excellence.
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business analytics, organizational processes, customer metrics, process improvement, operational excellence
    
IBM
Published By: Bazaarvoice     Published Date: Jan 09, 2013
Charles Schwab understands that customers make their best marketers, acquiring 40% of its new business through customer referrals. Charles Schwab shares best practices for financial services organizations to use in their decision to invest in social.
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charles schwab, customer acquisition, customer referrals, customer recommendations, client ratings, customer experience
    
Bazaarvoice
Published By: Stripe     Published Date: Aug 06, 2019
Payments are essential to the success of marketplaces and platforms that connect buyers to sellers, where transactions are a critical component of customers’ satisfaction. Sellers seek fast and flexible payouts, while both sellers and buyers look for an integrated and seamless experience. With the increasing complexity of multi-party transactions on platforms, these expectations are difficult to meet. Stripe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Stripe Connect, an offering that allows marketplaces and platforms to accept payments from and send payouts to third parties. Forrester’s interviews with four existing Stripe clients and subsequent financial analysis found that an organization based on these interviewed organizations experienced benefits of $6.1 million over three years versus costs of $1.3 million, adding up to a net present value (NPV) of $4.
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payment solutions, payment processing, pci compliance, platform as a service (paas), business payment solutions
    
Stripe
Published By: IBM     Published Date: Mar 04, 2009
Download IBM® Lotus® Sametime® Standard V8.0, a platform for unified communications and collaboration that combines security features with an extensible, open solution including integrated Voice over IP, geographic location awareness, mobile clients, and a robust Business Partner community offering telephony and video integration. Lotus Sametime Standard V8.0 expands on the existing instant messaging, Web conferencing, VoIP, point-to-point video, mobile clients, external IM gateway, and extensible client with additional platform support and enhancements to the end user experience, administration, and performance.
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ibm, lotus, sametime, communications and collaboration, instant messaging, web conferencing, voip, point-to-point video, mobile clients, external im gateway, extensible client, wireless, enterprise applications
    
IBM
Published By: Dynatrace     Published Date: May 24, 2016
This guide, compiled from numerous client interviews, best practices and real-life project experiences, will: - Walk you through tools like the Gartner Magic Quadrant - Provide organized criteria to evaluate vendor capabilities in detail - Define why these criteria matter - Give you an example of the typical evaluation process and timeline for an Application Performance Management buyer
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dynatrace, vendor selection, gartner magic quadrant, application performance management, enterprise applications, business technology
    
Dynatrace
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
The implementation of a distributed order management (DOM) system no longer has to be a daunting endeavor. Gartner surveyed 17 DOM software vendors and interviewed 25 retail clients with recent DOM implementation experience to develop a best practices guide. Read the report to understand the keys to a successful DOMS implementation.
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gartner, order management, supply chain, business application
    
Group M_IBM Q1'18
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