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Published By: LogMeIn     Published Date: Feb 27, 2018
Whether you are a rapidly growing start-up, or a global company managing millions of interactions, Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device. This simple and highly intelligent solution makes it easy to get started, and has the ability to grow as your interactions evolve.
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engagement, bold360, customer experiences, company
    
LogMeIn
Published By: Oracle     Published Date: Feb 21, 2018
A basic chatbot isn’t that hard to build. In JavaScript, write a public REST endpoint to connect a Facebook page to some chat logic (botly is a popular option) and deploy the whole thing to run on a cloud platform. Zoom out to the bigger picture, though, and you see that Facebook is just one channel. If you use Skype, Slack, Kik, and digital voice assistants, you’ll have to build six or eight of these endpoints straight away. And chatbots are being asked to handle ever more complex responses, so you better build on a platform of machine learning and natural language processing to keep up. That’s why the question enterprise developers should be asking is not “Which chatbot service do I start with?” but “Which platform will let me crank out a chatbot today and also support multiple channels and integrate with back-end systems as these chatbots take off?”
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Oracle
Published By: Glint     Published Date: Feb 16, 2018
Employees today want more than a steady, well-paid job at a promising company. In this competitive job market, employers are finding it increasingly difficult to recruit, retain, and motivate top talent. Yet, they continue to rely on outdated employee engagement strategies that no longer work. As pressures increase from an evolving workforce, organizations from startups to enterprises must prioritize employment engagement now more than ever. We've identified seven bad habits that commonly hinder organizations. Download this whitepaper to learn how to transform old habits into the effective, future-ready programs that drive today's high-performing organizations.
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employee engagement, hr metrics, employee engagement survey, employee engagement strategies, employee engagement strategy
    
Glint
Published By: Zugata     Published Date: Feb 02, 2018
Performance Management: The Practice Everyone Loves to Hate Let’s start with some real talk: Performance management is a topic that strikes fear into the hearts of most people in the HR field (not to mention managers and employees!). Most companies care about it, but few have figured out how to do it well. Research from CEB found that managers spend up to 200 hours per year on performance documentation, and a company of 10,000 spends an estimated $35 million a year to conduct reviews. Despite this huge investment of time and money, there is minimal return. Reviews don’t drive engagement or performance—and 95% of managers are dissatisfied with the way their companies conduct performance reviews.
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performance management, performance reviews, employee engagement
    
Zugata
Published By: Schneider Electric     Published Date: Jan 26, 2018
Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education. In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location. More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one. APC by Schneider Electric has: Connected Products making it easy to remotely monitor your customers’ environments Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS! A Managed Service Program to help you develop & monetize power as a managed service Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.
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Schneider Electric
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Epicor     Published Date: Jan 17, 2018
As the world around us becomes increasingly digital, manufacturers must follow suit. Digital transformation presents significant opportunities to achieve growth by addressing key operational issues and aligning products and services to the demands of today’s market. Growth looks different for every company, and with the vast array of digital technologies available, it can be hard to know where to start. Which technologies offer the greatest opportunity for your company to grow? How can you successfully embrace the digital revolution? Epicor has a history of helping manufacturers achieve growth by utilizing cutting-edge technology. By downloading these digital transformation assets, you will: • Understand what growth might look like for your business • Assess the capabilities needed to support your digital transformation journey • Explore best practices to implement your digital transformation strategy • Learn how to capitalize on growth opportunities with speed and conviction
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erp software, enterprise resource planning software, manufacturing, epicor erp
    
Epicor
Published By: Microsoft Office 365     Published Date: Dec 11, 2017
The cloud isn’t just for large companies with thousand of employees. In fact, some of the richest and most thrilling transformations can be seen in the mom and pop stores, the virtual start-ups. In most cases, it starts with that “moment of truth”-- a realization that something can be done better. The “Moments of Truth” e-Book details four businesses that had an insight, and turned to the cloud for answers. You’ll read about: A Nashville fried chicken company is changing lives through the power of smart technology and transformative employment A virtual social media management business is truly living “the future of work” A content-focused startup is setting a whole new standard for podcasts A digital products studio is building a real community for its employees
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Microsoft Office 365
Published By: ChannelAdvisor     Published Date: Nov 29, 2017
"Amazon is the land of plenty. It’s easy to see why more consumers start their online product searches on Amazon than Google. But with so many moving pieces to the Amazon puzzle, it’s important to step back and see where your listings stand from your consumer’s point of view. How does the results page break down? Do your products stand out? Or are they easy to miss? Most important, do your products even show up? In this eBook, we’ll break down the main components of the Amazon results pages and what they mean for retailers, including: - Amazon search results - Amazon Buy Box - Advertising on Amazon"
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ecommerce, retail, amazon, advertising, selling online, online shopping, online advertising, marketing
    
ChannelAdvisor
Published By: Amazon Web Services     Published Date: Nov 28, 2017
So you’re thinking about moving to the cloud. Which means you’ve got some new (and some old) security issues to think about. Where do you start? What should you look for when you’re planning your cloud migration or expansion, and what features do you need to tick off your list when you compare partners for the project? At AWS, we’ve worked with millions of cloud users in 190 countries, from all kinds of industries – large enterprise, start-ups, non-profits, education and government. Every organisation's needs are different, but we’ve identified the top features of any successful cloud security initiative. Here are six must-haves for cloud security confidence.
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integration, security, compliance, visibility, control, privacy, data, marketplace
    
Amazon Web Services
Published By: IBM APAC     Published Date: Nov 22, 2017
It is imperative that organizations start looking now for smarter solutions to the problems associated with unstructured data. There are many issues related to unstructured data that need to be readily addressed such as storage, discovery, organization, tagging and deduplication. One of the most important issues related to unstructured data is finding and discovering key business insights as quickly as possible, preferably in near real time, to gain a significant competitive advantage.
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storage, discovery, organization, tagging, deduplication, competitive, advantage
    
IBM APAC
Published By: Adobe     Published Date: Nov 09, 2017
To make a great first impression, take a good look at your digital enrollment process. Because it’s more than forms. It’s the start of your customer journey. A streamlined onboarding process saves customers time and hassle. It also increases conversions, improves experiences, and reduces costs. In this report, we discuss best practices for updating your digital enrollment, including: How leaders in finance do it right Increasing engagement with mobile-optimized forms and signatures Ensuring enrollment is compliant and builds trust
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Adobe
Published By: Adobe     Published Date: Nov 09, 2017
To make a great first impression, take a good look at your digital enrollment process. Because it’s more than forms. It’s the start of your customer journey. A streamlined onboarding process saves customers time and hassle. It also increases conversions, improves experiences, and reduces costs. In this report, we discuss best practices for updating your digital enrollment, including: How leaders in finance do it right Increasing engagement with mobile-optimized forms and signatures Ensuring enrollment is compliant and builds trust
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Adobe
Published By: TriNet     Published Date: Nov 08, 2017
This eGuide contains guidelines for entrepreneurs looking to build a scalable infrastructure, including robust HR technology, to help save time and effort so that management can focus on company growth.
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TriNet
Published By: Epicor     Published Date: Nov 07, 2017
As the world around us becomes increasingly digital, manufacturers must follow suit. Digital transformation presents significant opportunities to achieve growth by addressing key operational issues and aligning products and services to the demands of today’s market. Growth looks different for every company, and with the vast array of digital technologies available, it can be hard to know where to start. Which technologies offer the greatest opportunity for your company to grow? How can you successfully embrace the digital revolution? Epicor has a history of helping manufacturers achieve growth by utilizing cutting-edge technology. By downloading these digital transformation assets, you will: • Understand what growth might look like for your business • Assess the capabilities needed to support your digital transformation journey • Explore best practices to implement your digital transformation strategy • Learn how to capitalize on growth opportunities with speed and conviction
Tags : 
erp software, enterprise resource planning software, manufacturing, epicor erp
    
Epicor
Published By: Epicor Software Corp     Published Date: Nov 07, 2017
As the world around us becomes increasingly digital, manufacturers must follow suit. Digital transformation presents significant opportunities to achieve growth by addressing key operational issues and aligning products and services to the demands of today’s market. Growth looks different for every company, and with the vast array of digital technologies available, it can be hard to know where to start. Which technologies offer the greatest opportunity for your company to grow? How can you successfully embrace the digital revolution? Epicor has a history of helping manufacturers achieve growth by utilizing cutting-edge technology. By downloading these digital transformation assets, you will: • Understand what growth might look like for your business • Assess the capabilities needed to support your digital transformation journey • Explore best practices to implement your digital transformation strategy • Learn how to capitalize on growth opportunities with speed and conviction
Tags : 
erp software, enterprise resource planning software, manufacturing, epicor erp
    
Epicor Software Corp
Published By: IBM     Published Date: Oct 26, 2017
When choosing among providers of identity and access management as a service (IDaaS), a great place to start is evaluating your own organization’s IAM needs. Create a personalized list of your identity and access management (IAM) needs and determine if IBM® Cloud Identity Service is right for you. With this checklist, you will be able to determine if your needs match up with the benefits of IBM Cloud Identity Service.
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iam, idaas, web access management, cloud based security, governance administration, enterprise grade identity
    
IBM
Published By: Adobe     Published Date: Oct 25, 2017
With the right foundation, the road to digital transformation is easy. Find out the steps you can take to start your journey – and start delivering experiences that truly put your customers at the center. Read the guide, Customer-centric Digital Transformation: What You Need to Know to learn: • Five steps toward customer-centric digital transformation • Four key components that make up excellent customer experiences • Tips and inspiration from industry experts and digital government agencies
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public sector, digital innovation, customer-centric, digital government, customer experience
    
Adobe
Published By: OneLogin     Published Date: Oct 24, 2017
We’re living through a time where people, organizations and societies not only rely but thrive upon secure, simple and fast access to information. From small businesses, startups, enterprises and global conglomerates across all verticals; to local, state and federal governments; to educational institutions and nonprofits, we are continuously investing in our employees, devices, applications, networks and infrastructure that enable us to drive our collective missions forward. Ten years ago, business and technology leaders catalyzed a cloud app revolution that has changed the way organizations manage IT. However, through this transformative shift, the core requirements of IT remain the same. Technology leaders are responsible for ensuring that 1) information assets remain confidential and protected, 2) information systems are available and operational, and 3) people are empowered and productive with the apps and information they need. IAM is a technology and security discipline that has
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OneLogin
Published By: CA Technologies EMEA     Published Date: Oct 19, 2017
Les entreprises sont tous les jours concurrencées par de jeunes start-up numériques qui réussissent à répondre aux nouvelles demandes du marché avant les sociétés bien établies
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CA Technologies EMEA
Published By: Vindicia     Published Date: Oct 04, 2017
Software-as-a-service (SaaS) businesses and other cloud-based service providers have taken the industry by storm. Innovative startups hatched just a few short years ago have now exploded into major household brands such as Angie’s List, LifeLock, and Allrecipes.
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Vindicia
Published By: MarkLogic     Published Date: Sep 29, 2017
The clock is ticking: It’s time to future proof your data for MiFID II (and future regulations). Learn how to accelerate your MiFID II Compliance--within 30 days. Download our Quick Start Guide, designed to get you up and running with the major components and related processes for MiFID II, including an approach for building a fully integrated regulatory reporting solution. In the Quick Start Guide, we’ll cover: - What our consulting service can help you accomplish in 30 days - Key factors for your success - How we work - Why financial institutions trust MarkLogic for successful MiFID II implementations • CTA Button: o Get the Quick Start Guide
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MarkLogic
Published By: Epicor     Published Date: Sep 20, 2017
As the world around us becomes increasingly digital, manufacturers must follow suit. Digital transformation presents significant opportunities to achieve growth by addressing key operational issues and aligning products and services to the demands of today’s market. Growth looks different for every company, and with the vast array of digital technologies available, it can be hard to know where to start. Which technologies offer the greatest opportunity for your company to grow? How can you successfully embrace the digital revolution? Epicor has a history of helping manufacturers achieve growth by utilizing cutting-edge technology. By downloading these digital transformation assets, you will: • Understand what growth might look like for your business • Assess the capabilities needed to support your digital transformation journey • Explore best practices to implement your digital transformation strategy • Learn how to capitalize on growth opportunities with speed and conviction
Tags : 
    
Epicor
Published By: The Starr Conspiracy     Published Date: Sep 19, 2017
The true failure points for startups in the HCM tech segment are less obvious than a lack of money and poor product quality. Download our latest Lightpaper®, “Why HCM Tech Startups Fail,” and receive a breakdown of the patterns we have witnessed time and time again that cause many startups to lose their way and end up in the junk pile.
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The Starr Conspiracy
Published By: SAP     Published Date: Sep 19, 2017
SAP S/4HANA Retail for merchandise management is at the core of a comprehensive suite of retail offerings designed to help retailers meet the demands of a digital economy. It supports retail core processes end to end, starting with master data down to point-of-sales (POS) connectivity. It allows insights into operational retail data, empowering users with contextual, real time information for faster and better decision making. Processes can easily be extended to connect to business networks to form a digital ecosystem and collaboratively drive business model improvements. Equipped with a simple and intuitive user experience, the solution offers better support for headquarters users as well as store associates to drive compelling customer experiences.
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master data, management, retail price, merchandise buying, collaboration, vendor agreement, forecasting, sap
    
SAP
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