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Published By: MindTouch     Published Date: Mar 18, 2019
Improving contact center efficiency remains a top priority for most service professionals. Yet, the impetus for doing so has shifted from a conversation about cost toward a greater focus on the customer experience. The reason is simple: contact center efficiency costs are intertwined with the customer experience. Increasingly, controlling cost in the contact center depends on the extent to which an organization can meet the growing demand for A+ customer self-service experiences. When I have a question, customers now ask, is it quick and easy to find an answer? Three important pillars of contact center efficiency now depend on the answer to this question.
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MindTouch
Published By: Anaplan     Published Date: Mar 12, 2019
In this paper learn how RSA Group shortened their FP&A process by 4 months. With a 300-year heritage, RSA Group is one of the world’s leading insurance groups. The company, which has over 20,000 employees in its core markets of the U.K., Scandinavia, and Canada, focuses on general insurance and has the capability to write business across the globe. Late one night, after the team had already been planning nonstop for weeks, one of Andrew Dinwiddie’s colleagues slammed his fists down on his desk and said, “Surely, this can be easier; surely, we can ind a solution to make this a less intense process.” It was that outburst of frustration that triggered Andrew and his team to look for different solutions to their inancial planning needs and ultimately led them to the Anaplan platform.
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Anaplan
Published By: MindTouch     Published Date: Mar 08, 2019
Better with knowledge management. To operate effectively, chatbots need to be able to quickly match user intent to relevant information. This means querying the available knowledge sources for answers. As it turns out, the better organizations structure, organize, and publish this information, the better their chatbots will be. This puts next-gen knowledge management solutions square in the middle of the chatbot conversation.
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MindTouch
Published By: Rackspace     Published Date: Mar 07, 2019
Banks embarking on any cloud activities must first overcome the compliance of rigorous security policies and regulations. For its 100th anniversary commemorative website, The Bank of East Asia (BEA) partnered Rackspace Professional Services – for expertise and advice on advanced cloud management, best practices and security – to help with the designing of a highly secured and compliant AWS environment to host the new, celebratory website.
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Rackspace
Published By: UnitedHealthcare     Published Date: Mar 05, 2019
As a small business owner, you’ve got big things to consider. But what’s most important? Health plans. Tag along with small business expert Steve Strauss for lively conversations with business owners like yourself — and learn how being informed about health plans can help you keep costs low, employees happier — and give you the edge on competition.
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UnitedHealthcare
Published By: Oracle     Published Date: Mar 01, 2019
Join Oracle’s Director CX Strategy EMEA Director, Harald Behnke and Daryn Mason, Independent Customer Experience Leader, as they list their top three hyped technologies, and discuss innovations such as conversational Interface, AI and IoT.In particular, customer experience is all about personalised intelligence at scale, and IoT connects product to Front Office with convenient new options. Find out what’s happening in customer experience across the globe, and get inspired by the smart revolution.
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Oracle
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Zowel openbare als particuliere organisaties beseffen dat het beheer vande pc-levenscyclus steeds ingewikkelder en duurder wordt naarmate deverscheidenheid aan pc’s enwerkstijlenvan medewerkers toeneemt. Vooreen optimale productiviteit hebbenverschillende groepen medewerkersuiteenlopende behoeften wat betreft eindgebruikersapparatuur, softwareen configuratie. IT-afdelingen proberen een breder scala van technologiete ondersteunen en te bieden aan medewerkers die in toenemende matemobiel enverspreid zijn. Daarbij moeten ze het aantal storingen vooreindgebruikers beperken en rekening houden met de noodzaak om kostente besparen. Leer meer over Dell oplossingen powered by Intel®
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Dell EMC EMEA
Published By: 3D Systems     Published Date: Feb 28, 2019
La stampa 3D è emersa come tecnologia di prototipazione negli anni '80 e da allora si è rapidamente evoluta. I continui sviluppi degli ultimi decenni hanno trasformato la stampa 3D, chiamata anche produzione additiva, in una tecnologia efficace ed economicamente conveniente all'interno dell'ambiente manifatturiero: la stampa 3D dà accesso alla prototipazione, all'abilitazione della produzione e alla produzione 3D diretta. Le aziende che utilizzano la stampa 3D possono ottenere e consolidare una posizione di vertice nel settore grazie ai progressi in termini di tempo, costi e capacità resi possibili dalla stampa 3D. In questo ebook viene fornita una panoramica della tecnologia di stampa 3D in plastica e dei progressi compiuti nell'ambito dei materiali da 3D Systems. Si estende così la gamma delle applicazioni di produzione.
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3D Systems
Published By: Tenable     Published Date: Feb 27, 2019
"CISOs and other security leaders know they can't find and fix every vulnerability. Yet, that's what’s expected. So, what can you do? The short answer: Work smarter, not harder. To do that, you need to reduce the vast universe of potential vulnerabilities down to a subset of the vulnerabilities that matter most. Download the “How to Prioritize Cybersecurity Risks: A Primer for CISOs” ebook now to learn: -How to adopt a risk-based approach to prioritization – beyond what CVSS scores tell you -Why visibility into all your company’s IT assets is key to understanding the scope of vulnerabilities and taking appropriate remedial action -How to change the conversation from “How many vulnerabilities do we have?” to “Which vulnerabilities pose the greatest risk?”"
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Tenable
Published By: Gameffective     Published Date: Feb 26, 2019
We all know that employee engagement is important. Employees that are aligned with their goals, aware of their performance gaps, and motivated to improve, perform better. It’s stating the obvious. The big question is how to get there, and whether technology can help us do this at scale. This is where most digital motivation initiatives hit a wall. A new breed of next generation performance and feedback systems are attempting to do just that: creating and maintaining a continuous personalized conversation between employees and managers with regards to performance, development and goals. In online marketing, personalizing messages and promotional activities has been possible for some time. It is called “Marketing Automation”. Hubspot, one of the pioneers in this field, defines it thus: “software that exists with the goal of automating marketing actions. Many marketing departments have to automate repetitive tasks such as emails, social media, and other website actions. The technology of
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Gameffective
Published By: Smarp     Published Date: Feb 22, 2019
By definition employee advocacy is the promotion of a company’s messages by its employees. Today, employee advocacy happens increasingly online, social media being the main medium for brand ambassadors. Employees have extensive networks of friends, followers, and connections on social media, and nowadays they can be reached and influenced with a click of a button. When empowered to act as brand ambassadors on social media, employees can share valuable content to their networks and build their professional brand all while increasing the company’s reach and credibility by generating meaningful conversations about the business.
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employee advocacy, employee engagement, social media, social media visibility
    
Smarp
Published By: Gigamon EMEA     Published Date: Feb 20, 2019
Pour vous conformer au RGPD, découvrez comment mieux gérer et sécuriser les données traversant votre réseau. Téléchargez ce livre blanc.
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Gigamon EMEA
Published By: Recorded Future     Published Date: Feb 13, 2019
Threat intelligence done right is a window into the world of your adversary. Vendors and service providers are aiming to empower organizations by alerting them to the specific threat vectors and attacks they face, as well as how they should be prioritized for protection and prevention. Download this whitepaper which gives you an overview of 11 things for organization to consider when evaluating and selecting a threat intelligence solution.
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Recorded Future
Published By: Recorded Future     Published Date: Feb 13, 2019
Threat intelligence done right is a window into the world of your adversary. Vendors and service providers are aiming to empower organizations by alerting them to the specific threat vectors and attacks they face, as well as how they should be prioritized for protection and prevention. Download this whitepaper which gives you an overview of 11 things for organization to consider when evaluating and selecting a threat intelligence solution.
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Recorded Future
Published By: Genesys     Published Date: Feb 12, 2019
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: Personalise self-service Connect customer conversations Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys
Published By: Marketo     Published Date: Feb 11, 2019
more conversational. Download our new Definitive Guide to Engaging Email, a jam
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Marketo
Published By: Group M_IBM Q119     Published Date: Feb 08, 2019
Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Conversational Banking allows banks to have the best of both worlds as this always-on, personalized banking will be available at a fraction of the cost of relying on human agents alone. It is both instantaneous and personal. It feels intimate but is cost-effective. Read more to see how banks can start.
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Group M_IBM Q119
Published By: Workday Italy     Published Date: Feb 04, 2019
In che cosa è differente Workday in termini di sicurezza? Diversamente dai sistemi legacy, la sicurezza è parte integrante del sistema, non una funzione aggiuntiva. Guarda il video, scoprirai in che modo il nostro speciale approccio alla sicurezza elimina gli accessi non autorizzati tipici dei sistemi legacy, aumenta le funzioni di conformità e audit e garantisce la sicurezza di dati, transazioni, processi di elaborazione e applicazioni.
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workday, workforce technology, digital strategy
    
Workday Italy
Published By: PGi     Published Date: Jan 24, 2019
Vous n’envisageriez pas une conversation téléphonique cruciale avec un investisseur, un événement clients ou une réunion avec une partie prenante qui aurait lieu dans l’aire ouverte de votre bureau. Alors pourquoi organiseriez-vous un évènement virtuel important sur une plateforme dont les caractéristiques favorisent la collaboration et le travail en équipe pour un petit groupe ?
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PGi
Published By: Dell SB     Published Date: Jan 24, 2019
Dell Precision delivers versatile designs, top performance & reliability to conquer the industry’s most demanding applications. From award-winning filmmakers and animators to architects and engineers our expansive portfolio enables you to customize the workstation for your creative expertise.
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Dell SB
Published By: Dell SB     Published Date: Jan 24, 2019
For 25 years, OptiPlex has continuously adapted to the new ways you work. The next generation of innovative form factors and versatile accessories unleash your workforce potential like never before
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Dell SB
Published By: Dell SB     Published Date: Jan 24, 2019
The sections below contain relevant information about the key points of our PowerEdge server portfolio. Please use these to guide your conversations with prospects from introduction through to opportunity qualification and follow-up.
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Dell SB
Published By: Forcepoint     Published Date: Jan 07, 2019
Modernizing the Distributed Enterprise Network Your company is only as agile, connected and secure as its networks are. But making changes to your networks can feel risky, since improving security often means harming connectivity and vice versa. Even still, if your networking approach is inconsistent or labor intensive, it’s probably time for a change. Modernizing the Distributed Enterprise Network investigates how Forcepoint NGFW is changing the status quo and enabling digital transformation efforts: Read Modernizing the Distributed Enterprise Network and take the first step toward true network efficiency.
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software-defined wide area network, sd-wan, sd wan, next generation firewall, ngfw, distributed offices, digital transformation, branch security, distributed network
    
Forcepoint
Published By: SAS     Published Date: Jan 04, 2019
How can you open your analytics program to all types of programming languages and all levels of users? And how can you ensure consistency across your models and your resulting actions no matter where they initiate in the company? With today’s analytics technologies, the conversation about open analytics and commerical analytics is no longer an either/or discussion. You can now combine the benefits of SAS and open source analytics technology systems within your organization. As we think about the entire analytics life cycle, it’s important to consider data preparation, deployment, performance, scalability and governance, in addition to algorithms. Within that cycle, there’s a role for open source and commercial analytics. For example, machine learning algorithms can be developed in SAS or Python, then deployed in real-time data streams within SAS Event Stream Processing, while also integrating with open systems through Java and C APIs, RESTful web services, Apache Kafka, HDFS and more.
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SAS
Published By: Zendesk     Published Date: Jan 04, 2019
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
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Zendesk
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