response time

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Published By: MalwareBytes EMEA     Published Date: May 10, 2019
INDUSTRY Technology BUSINESS CHALLENGE Reduce the impact of malware on enterprise resources IT ENVIRONMENT Symantec antivirus, layered enterprise security SOLUTION Malwarebytes Incident Response RESULTS Saved hours per week by eliminating manual threat remediation Detected and remediated threats that otherwise would not have been found Eliminated downtime for end users with thorough scans and fast remediation Easily generated reports that keep upper management informed
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MalwareBytes EMEA
Published By: Vonage Business     Published Date: May 01, 2019
Who among us has not recoiled before the horror of a terrible Interactive Voice Response (IVR) experience? IVR technology was created to save businesses money, but it has mutated into a timesucking, customer experience-crushing monster! If connecting with a customer in this day of customer experience is the goal, there’s a better way! Contain the IVR before it kills another customer relationship. Can we bring the technology to heel and bend it to our will? And can we stop its rampage before artificial intelligence makes it too powerful to be stopped?
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Vonage Business
Published By: Motorola Solutions     Published Date: Apr 26, 2019
When it comes to worker safety, mitigating downtime, and boosting productivity, nothing is faster than right NOW. Organizations across various industry segments — construction, food and beverage, chemical and industrial, and transportation equipment manufacturers — are juggling a mix of communication devices, slowing response times. Gaps in coverage, poor battery life and aging equipment reduce your ability to safely and efficiently meet production deadlines. The power of NOW puts instant communications at your workers’ fingertips — because when communication slows, production slows.
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Motorola Solutions
Published By: MuleSoft     Published Date: Apr 15, 2019
In response to the federal government’s Cloud First initiative, agencies are moving to the cloud at an accelerated rate - moving on-premise applications, data and workloads to cloud infrastructure and adopting SaaS technologies like Salesforce, ServiceNow and Workday. What many in government have found is that integration and looking for government integration solutions has emerged as a stumbling block that has prevented government from realizing many of the benefits of moving to the cloud. This is because while a growing number of applications adopted by government are in the cloud, the underlying integration technologies connecting these applications are still based on-premise, meaning that government IT teams still have to spend time provisioning and maintaining infrastructure to ensure that their middleware doesn’t become a performance bottleneck for their applications. Join us for a conversation with MuleSoft CISO Kevin Paige on why cloud integration is key for agencies to succe
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MuleSoft
Published By: Group M_IBM Q2'19     Published Date: Apr 08, 2019
Empowering the Automotive Industry through Intelligent Orchestration With the increasing complexity and volume of cyberattacks, organizations must have the capacity to adapt quickly and confidently under changing conditions. Accelerating incident response times to safeguard the organization's infrastructure and data is paramount. Achieving this requires a thoughtful plan- one that addresses the security ecosystem, incorporates security orchestration and automation, and provides adaptive workflows to empower the security analysts. In the white paper "Six Steps for Building a Robust Incident Response Function" IBM Resilient provides a framework for security teams to build a strong incident response program and deliver organization-wide coordination and optimizations to accomplish these goals.
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Group M_IBM Q2'19
Published By: Here Technologies     Published Date: Apr 02, 2019
OEMs today face significant challenges that restrict effective fleet analysis. Data is often siloed and held in several incompatible formats, meaning responding to software faults can be a costly and lengthy process. To overcome this, Here have combined OTA technology with the HERE Open Location Platform. By closing this loop, Here provide a one-stop solution for data enrichment and analysis – and Here turn connected vehicle data into over-the-air updates. Watch this webinar and learn how HERE enables: • Early error detection and proactive remote maintenance of software and firmware • Reduction of data management value chain complexity with its one-stop solution • Effective fault response and real-time access to new products and services
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over the air technologies, location data, auto, mapping
    
Here Technologies
Published By: Group M_IBM Q119     Published Date: Mar 01, 2019
Security leaders across all industries face mounting challenges. Cyberattacks are continually growing in volume, complexity, and sophistication, and incident response (IR) teams are pushed to the limit of their time, skill, and resources. Additionally, the average Security Operation Center (SOC) uses more than 75 different security tools – making full visibility nearly impossible and integrating those tools challenging as well.
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Group M_IBM Q119
Published By: HERE Technologies     Published Date: Mar 01, 2019
OEMs today face significant challenges that restrict effective fleet analysis. Data is often siloed and held in several incompatible formats, meaning responding to software faults can be a costly and lengthy process. To overcome this, Here have combined OTA technology with the HERE Open Location Platform. By closing this loop, Here provide a one-stop solution for data enrichment and analysis – and Here turn connected vehicle data into over-the-air updates. Watch this webinar and learn how HERE enables: • Early error detection and proactive remote maintenance of software and firmware • Reduction of data management value chain complexity with its one-stop solution • Effective fault response and real-time access to new products and services
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location data, auto, over the air technologies
    
HERE Technologies
Published By: Group M_IBM Q119     Published Date: Feb 15, 2019
With the increasing complexity and volume of cyberattacks, organizations must have the capacity to adapt quickly and confidently under changing conditions. Accelerating incident response times to safeguard the organization's infrastructure and data is paramount. Achieving this requires a thoughtful plan- one that addresses the security ecosystem, incorporates security orchestration and automation, and provides adaptive workflows to empower the security analysts. In the white paper "Six Steps for Building a Robust Incident Response Function" IBM Resilient provides a framework for security teams to build a strong incident response program and deliver organization-wide coordination and optimizations to accomplish these goals.
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Group M_IBM Q119
Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Organization: Arup Headquarters: London, England Users: 13,500 Objective: Global professional services firm, Arup, moved from Cisco Cloud Web Security (CWS) to Cisco Umbrella. By implementing a secure internet gateway in conjunction with nextgen endpoint security, Arup secured access to the internet wherever users go, reduced its exposure to malware and improved the ability to detect, respond and remediate when necessary. Solution: Cisco Umbrella, Cisco Umbrella Investigate & Cisco AMP for Endpoints Impact: • Substantially reduced administrative time • Accelerated response and remediation process • Increased performance of cloud applications • Reduced time to investigate
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Cisco Umbrella EMEA
Published By: Cherwell Software     Published Date: Jan 28, 2019
Leading Cancer Center Implements Lean Service Desk to Provide Vital Support to Medical Staff Learn how the IT team at Seattle Cancer Care Alliance built a brand new service desk from scratch in just five months. Key improvements include significant time savings via quick and easy workflow automation; faster issue resolution and response times due to real-time dashboards; and a new culture of continuous improvement surrounding the implementation of lean methodologies and ITSM best practices.
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Cherwell Software
Published By: Ahead     Published Date: Jan 10, 2019
A January 2018 commissioned study conducted by Forrester Consulting on behalf of ServiceNow How a Representative Organization Resolved Security Incidents 45% Faster This Forrester Study provides a framework and customer example to help readers evaluate the potential financial benefits of investing in ServiceNow Security Operations. To understand and illustrate the benefits, costs, and risks associated with ServiceNow, Forrester interviewed three current Security Operations customers to create a representative organization. This organization: Improved vulnerability response times by 25% Prioritized vulnerabilities 60% faster Achieved 230% ROI Download this study to evaluate the Total Economic Impact of using ServiceNow Security Operations to deliver fast and efficient security response.
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Ahead
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
Security leaders across all industries face mounting challenges. Cyberattacks are continually growing in volume, complexity, and sophistication, and incident response (IR) teams are pushed to the limit of their time, skill, and resources. Additionally, the average Security Operation Center (SOC) uses more than 75 different security tools – making full visibility nearly impossible and integrating those tools challenging as well.
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Group M_IBM Q119
Published By: Cisco Umbrella EMEA     Published Date: Dec 03, 2018
Case study Objective: Enhance the customer experience by building automation into the security practice. Impact: • Decreased incident response time from days to minutes through automation, enabled by the Investigate API • Reduction in network security incidents and infected endpoints • Increased protection against malware, ransomware, and other threats on and off the network • Enriched security event data and threat intelligence with Investigate Download this case study today to find out the impact Cisco Umrella could have on your business.
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Cisco Umbrella EMEA
Published By: Motorola Solutions     Published Date: Nov 29, 2018
When it comes to worker safety, mitigating downtime, and boosting productivity, nothing is faster than right NOW. Organizations across various industry segments — construction, food and beverage, chemical and industrial, and transportation equipment manufacturers — are juggling a mix of communication devices, slowing response times. Gaps in coverage, poor battery life and aging equipment reduce your ability to safely and efficiently meet production deadlines. The power of NOW puts instant communications at your workers’ fingertips — because when communication slows, production slows. Manufacturers today are under immense pressure to produce goods safely, efficiently and profitably. Meeting these goals requires reliable, clear voice and data communications. So the production line is always moving. So well-executed logistics exceed expectations. So materials and operations are tracked to maintain efficiency. So your most valuable assets — your people — are safe and connected. Unified tea
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Motorola Solutions
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
Endpoint devices continue to be one of the favorite targets for cyberattacks. A successfully compromised laptop provides a foothold for a threat to move laterally and infect other endpoints within the organization. To address this critical vulnerability, security leaders must integrate endpoint security into their broader network security architecture. A deep connection between endpoint and network security offers key improvements to holistic enterprise protection. It provides risk-based visibility of all endpoint devices, establishes policy-based access controls, enables real-time threat intelligence sharing, and automates security responses and workflows for effective and efficient protection that conserves time and money.
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Fortinet EMEA
Published By: Preempt     Published Date: Nov 02, 2018
Enterprises and the threats that target them have all fundamentally evolved over the past decade. In response, the security industry has generated an enormous amount of point solutions and technologies to try and keep pace. However, for all of this innovation and change, the underlying enforcement architecture has remained largely unchanged. A new modern approach to preempting threats is required. One that augments the existing architecture instead of replaces it. This new approach brings full enterprise and business context to real-time enforcement decisions. Identity, behavior, devices, anomalies, and risk all play a real-time role. Just as importantly, enforcement and access options can be graded based on the risk to the business, and policies can actively seek out and adapt to new information.
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Preempt
Published By: Zilliant     Published Date: Sep 27, 2018
Building Materials Manufacturer Improves Profitability and Quote Response Time with Price Optimization
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Zilliant
Published By: Zilliant     Published Date: Sep 27, 2018
Building Materials Manufacturer Improves Profitability and Quote Response Time with Price Optimization
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Zilliant
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Dell Server     Published Date: Aug 07, 2018
Drive a competitive advantage. Deploy and analyse more high-value data workloads faster with a 41% increase in transactions per second and a 50% reduction in average query response time with the Dell EMC PowerEdge Servers, powered by Intel® Xeon® Platinum processor.
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Dell Server
Published By: Hewlett Packard Enterprise     Published Date: Jul 19, 2018
"The Enterprise Strategy Group put HPE SimpliVity hyperconverged infrastructure through its paces in a series of hands-on performance and stress tests simulating real-world configurations and load conditions. Read this report to learn how an HPE SimpliVity infrastructure: Ran nine workloads simultaneously, with an average response time across all applications of 3.9ms Showed little to no performance impact as a virtual controller, drive, and node were systematically failed on a two-node cluster."
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hyperconverged, infrastructure, simplivity
    
Hewlett Packard Enterprise
Published By: Genesys     Published Date: Jul 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
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Genesys
Published By: IBM     Published Date: Jun 25, 2018
Recognizing the shift to a subscription business model required real-time customer support, Autodesk turned to IBM technology to enhance its customer experience. Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk. Find out how Watson Assistant can accelerate your customer support experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM
Published By: Genesys     Published Date: Jun 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
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customer service, operations, asynchronous, messaging, customer expectations
    
Genesys
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