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Published By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
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citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management, measurement, roi
    
Citrix Online
Published By: GoToMeeting     Published Date: Jun 09, 2010
This new Forrester white paper provides a snapshot of a typical day in the life of a U.S. information worker. It reveals how workers are employing new technologies and applications, interacting with their teams and engaging in mobile activities.
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citrix gotomeeting, information worker, knowledge management, desktop computers, remote access employee
    
GoToMeeting
Published By: GoToMeeting     Published Date: Jun 09, 2010
Based on in-depth interviews with Web conferencing users, this new Wainhouse Research white paper explores the value of Web conferencing for catalyzing team interaction and collaboration.
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citrix gotomeeting, web conferencing, productivity, collaboration, virtual team meeting
    
GoToMeeting
Published By: GoToMeeting     Published Date: Jun 09, 2010
This new white paper examines the key challenges remote developers and teams face while exploring the advantages of leveraging an online collaboration solution to instantly connect, eliminate travel and expedite projects.
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citrix gotomeeting, remote developer, online collaboration
    
GoToMeeting
Published By: GoToMeeting     Published Date: Jun 09, 2010
This new Forrester white paper explores the evolution of project management and outlines steps for defining, hiring and developing your next-generation project managers.
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citrix gotomeeting, project management, collaboration, software delivery, remote access
    
GoToMeeting
Published By: Citrix Online     Published Date: Jun 09, 2010
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.
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citrix gotoassist, corporate remote support, customer service, loyalty rentention, desktop management, manager monitoring
    
Citrix Online
Published By: Citrix Online     Published Date: Jun 09, 2010
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
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citrix gotoassist, remote support platform, web collaboration
    
Citrix Online
Published By: Citrix Online     Published Date: Jun 09, 2010
This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix online, help desk, disaster recovery, business continuity, service desk
    
Citrix Online
Published By: Citrix Online     Published Date: Jun 09, 2010
Download this new Wainhouse Research white paper to explore how trainers feel about the various types of training tools available, which features are useful for training online and how effective a Web conferencing tool can be for trainers.
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citrix gototraining, online training, web conferencing tool, elearning
    
Citrix Online
Published By: Citrix Online     Published Date: Jun 09, 2010
This new eGuide explores the latest uses and trends in social media and provides strategies for leveraging social media to improve the online training experience for both trainers and students.
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citrix gototraining, social media, online training
    
Citrix Online
Published By: Citrix Online     Published Date: Jun 09, 2010
This eBook describes techniques to maximize the effectiveness of training delivered online "live" and in real time--in terms of planning and execution to maximize engagement and retention--and to achieve measurable results.
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citrix gototraining, live online training, elearning, best practices
    
Citrix Online
Published By: Citrix Online     Published Date: Jun 09, 2010
This white paper explores the benefits and ROI of online training and takes an in-depth look at how two innovative companies successfully implemented Web-based training.
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citrix gototraining, web-based training, roi, elearning, customer training
    
Citrix Online
Published By: GoToMeeting     Published Date: Apr 07, 2010
The purpose of this paper is to quantify the benefits of workshifting -- specifically working from home -- has for employers, employees, and the community.
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citrix gotomeeting, telecommunting, travel, commuter, interview, telecommuting, telecommute, telework, telework savings calculator, workshifting, citrix, kate lister, telework research network, telecommuting statistics, telework statistics, worklife balance, work at home, work from home, telecommuting pros and cons, iworkers
    
GoToMeeting
Published By: HiDef Corporate     Published Date: Dec 22, 2009
Download the IDC Analyst Connection to learn how the cost of audio conferencing affects a company's bottom line.
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citrix, audio conferencing, wainhouse, hidef, sme, pstn, time management, conference calls, remote access, resource management
    
HiDef Corporate
Published By: GoToWebinar     Published Date: Nov 20, 2009
Do you know your numbers? If getting more high-quality leads from your marketing events spend is a top priority, then it pays to know the return on investment of your marketing events tactics. This new white paper explores which marketing events offer the greatest return on investment for your budget and staff. Read survey results of marketers using different types of events, and then calculate your own event costs with the marketing events ROI calculator.
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citrix gotowebinar, online content strategy, lead generation, marketing, buyers, integration, b2b, content management
    
GoToWebinar
Published By: Citrix Online     Published Date: Sep 03, 2009
Setting the tone for your Webinars is crucial, from initial promotion efforts all the way through delivery of content and post event follow-up. How you interact with your prospects will determine whether they advance along the sales cycle or lose interest.
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webinar, web analytics, lead generation, leads, sales, conversion, conversion rate, webinar, citrix, testing, measuring, analyzing, email marketing, email
    
Citrix Online
Published By: Citrix Online     Published Date: Sep 03, 2009
Presenting online is a completely different ballgame from presenting in person. Sure, you don't have to fret about what to wear or if you're going to trip on stage, but you do have to worry about how to engage, interact, involve and understand your audience; all while you cannot even see them!
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webinar, web analytics, lead generation, leads, sales, conversion, conversion rate, citrix, testing, measuring, analyzing, email marketing, email
    
Citrix Online
Published By: Citrix Online     Published Date: Sep 03, 2009
Struggling to determine the impact of your lead-generation efforts? Making blind marketing decisions and hoping for the best? Cross your fingers no more!
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roi, retun on investment, webinar, lead gen, lead generation, marketing decisions, sales leads, budget, marketing measurement, performance
    
Citrix Online
Published By: Citrix Online     Published Date: Jul 02, 2009
Webinars have become a powerful, cost-effective way for marketers to reach prospects and customers. However, many attendees exit before the Webinar's conclusion due to easily avoidable presentation turnoffs.
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webinar, webinars, presentation, presentations, cmp, marketing sherpa, turnoffs, citrix online
    
Citrix Online
Published By: Citrix Online     Published Date: Jun 28, 2009
Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects and customers.
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goto meeting, social media, citrix, customer support, training, marketing, ebook, facebook, twitter, blog, social networking, social media, collaboration, collaboration tools
    
Citrix Online
Published By: Citrix Online     Published Date: Jun 23, 2009
This new Quantum Leap Marketing white paper explores how to effectively market and sell services with Webinars so that you get even more mileage out of your services marketing budget.
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quantum, webinar, citrix, sales leads, prospects, marketing budget, loyalty, sales generation
    
Citrix Online
Published By: Citrix     Published Date: Jun 11, 2009
Consolidation through server virtualization is a powerful agent for datacenter change, but shrinking your server footprint is just a part of the value that server virtualization brings to your IT organization. This paper explores the TCO of server virtualization, the costs that drive TCO and factors you should consider when calculating the return on your next virtualization investment.
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citrix, virtualization, tco, total cost of ownership, datacenter, server virtualization, servers, xenserver, network interface cards, nics
    
Citrix
Published By: Citrix     Published Date: Jun 10, 2009
This paper explores common challenges associated with server virtualization deployments and the ways Citrix Essentials for Hyper-V together with Windows Server 2008 Hyper-V and Microsoft System Center Virtual Machine Manager can help organizations maximize the value of server virtualization.
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citrix, virtualization, tco, virtual machine, total cost of ownership, hyper-v, microsoft, datacenter, server virtualization, servers, xenserver, network interface cards, nics
    
Citrix
Published By: Citrix Online     Published Date: Jun 02, 2009
Webinars have become a common business practice. They reduce travel time and costs, increase geographic reach and enable greater efficiency.
Tags : 
engage, gtm, goto meeting, citrix online, webinars, presentations, travel, presenter, collaboration, mapping, 1080, web seminar
    
Citrix Online
Published By: Citrix     Published Date: May 27, 2009
Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
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citrix, virtualization, hdx, xendesktop, sla, service level agreement, scalable, streamline, tco, view composer, virtual machine, total cost of ownership, hyper-v, microsoft, datacenter, server virtualization, servers, xenserver, network interface cards, nics
    
Citrix
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