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Published By: Freshdesk     Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isn’t something that happens every day. But that is exactly what’s so scary about it? Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget. And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers. So how can you can you get your customer support to be ready for the zombie apocalypse? This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
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Freshdesk
Published By: Gelato     Published Date: Jul 02, 2018
Operating across multiple countries is complex, as is shipping printed material. When our customers shared their stories with us, we knew we needed to act. In April 2017, Gelato entered each BRIC country. By establishing legal entities and print partners within Brazil, Russia, India, and China, Gelato gives customers an easy way to get printed material to colleagues and customers within those borders. The specific considerations in each BRIC country are numerous and often cumbersome. And who better to share insights on the state of local printing than the Gelato country managers on the ground? This ebook is for global enterprises than need to get prints in the BRIC countries, for those that are considering starting up sales and marketing operations in the regions for the first time, and also for domestic businesses that simply want to improve their local print processes.
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Gelato
Published By: Genesys     Published Date: Jun 27, 2019
Your call center tech stack is a mess, and it’s hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech. There are many things to consider including: Infrastructure, both aging and new Existing tech and limitations IT support Users, training and business needs This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call center tech.
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Genesys
Published By: Glint     Published Date: Feb 16, 2018
Employees today want more than a steady, well-paid job at a promising company. In this competitive job market, employers are finding it increasingly difficult to recruit, retain, and motivate top talent. Yet, they continue to rely on outdated employee engagement strategies that no longer work. As pressures increase from an evolving workforce, organizations from startups to enterprises must prioritize employment engagement now more than ever. We've identified seven bad habits that commonly hinder organizations. Download this whitepaper to learn how to transform old habits into the effective, future-ready programs that drive today's high-performing organizations.
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employee engagement, hr metrics, employee engagement survey, employee engagement strategies, employee engagement strategy
    
Glint
Published By: Google     Published Date: Aug 09, 2017
Get the low-down on the highlights from Google's marquee cloud conference in San Francisco. From unparalleled infrastructure to customer value and product innovation, Google Cloud Next ’17 showcased insights and solutions from across the industry. Whether you’re an enterprise or a startup, Google Cloud is here to help you build what’s next.
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customer experience, customer analytics, customer experience management, cloud
    
Google
Published By: Google Cloud     Published Date: Aug 17, 2017
"From unparalleled infrastructure, to customer value and product innovation, Google Cloud Next ’17 showcased insights and solutions from across the industry. Whether you’re an enterprise or a startup, Google Cloud is here to help you build what’s next. "
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Google Cloud
Published By: Groove     Published Date: May 16, 2018
From equipping them with accurate data to efficiency-driving tools to impactful training, you want to find the best systems to help your reps soar. As the market floods with technology (and a lot of lofty claims), it may be tough to know what you actually need and where to start your research process to help — not hinder — your team. You’ve probably heard a lot of buzz about sales engagement platforms, and there are quite a few to choose from. But what is it? What does it do? In sales, time is money. If you find that your team’s time is tied up in manual or administrative tasks, consider looking into a sales engagement platform. The right sales engagement platform will power outreach quality and quantity, ultimately helping your team crush their goals and boost the bottom line. In this guide, we’ll help you think through what features you should look for and what questions to ask as you begin to compare your options.
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Groove
Published By: Group M_IBM Q3'19     Published Date: Jun 25, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q3'19
Published By: Harvard Business School     Published Date: Mar 05, 2015
Why are more and more smart companies going VC to find their next breakthroughs? A corporate venture-capital fund for investing in outside startups can help a company see, understand, and respond rapidly to changes in the business landscape. In this Harvard Business Review article, HBS Professor Josh Lerner, faculty chair of the HBS Executive Education program Private Equity and Venture Capital, shares six ways to create a venture fund that’s as savvy and nimble as the best private VCs.
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private equity, venture capital, investment expertise, vcs, corporate venturing, competitive threats, breakthroughs, corporate r&d, venture fund, corporate venture capital fund, startups, competitive compensation, knowledge transfer, fund goals, parent company
    
Harvard Business School
Published By: Harvard Business School Executive Education     Published Date: Mar 09, 2015
For decades, large companies have been wary of corporate venturing. So why are more and more smart companies going VC to find their next breakthroughs? With corporate R&D units under pressure to focus on a narrow range of projects, companies often lack a good way to sniff out competitive threats beyond their main areas of expertise. A corporate venture capital fund for investing in outside startups can help a company see, understand, and respond rapidly to changes in the business landscape. But the parent company’s processes tend to bog down these funds.
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private equity, venture capital, investment expertise, growth equity, buyouts, negotiation, organizational structure, portfolio management, asset management, financial strategy, investment opportunities, competitive advantage
    
Harvard Business School Executive Education
Published By: HERE Technologies     Published Date: Jan 08, 2019
The market for connected and embedded car navigation needs a kick-start. Lengthy design cycles and a fragmented supply chain have contributed to a sector that lags far behind consumer expectation and now sees Apple and Google as direct competitors for the in-vehicle experience space. OEMs need partners who can help them radically overhaul their navigation services, feature development, deployment, and monetization programs. This whitepaper outlines how HERE Technologies has created a new solution to kick-start the connected navigation market. This whitepaper will help you understand how the HERE Navigation on Demand service: • Delivers a new development approach and architecture to OEMs • Enables OEMs to offer consumers new and compelling services • Helps OEMs avoid costly developments and protracted roll-out periods
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auto, mapping, location data
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 26, 2019
The market for connected and embedded car navigation needs a kick-start. Lengthy design cycles and a fragmented supply chain have contributed to a sector that lags far behind consumer expectation and now sees Apple and Google as direct competitors for the in-vehicle experience space. OEMs need partners who can help them radically overhaul their navigation services, feature development, deployment, and monetization programs. This whitepaper outlines how HERE Technologies has created a new solution to kick-start the connected navigation market. This whitepaper will help you understand how the HERE Navigation on Demand service: Delivers a new development approach and architecture to OEMs Enables OEMs to offer consumers new and compelling services Helps OEMs avoid costly developments and protracted roll-out periods
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location data, auto, mapping
    
HERE Technologies
Published By: HERE Technologies     Published Date: Jul 11, 2019
Discover how cities and private companies can better work together for more harmonized urban mobility. As a city authority, or new mobility company, you now need to start working more closely with “the other side” for better urban mobility. But how can you work together, while maintaining your values, vision, privacy… and sanity? This is a practical guide on how to collaborate better with other organizations. Learn how cities like Vienna, Dallas and others are breaking down barriers and explore the benefits of a united approach and the perils of working in silos. Build your technical infrastructure for better data sharing with the ultimate aim of improving the lives of people working, living and exploring your city. Inside, you’ll learn: Why open collaboration is key to better urban mobility The 3Ts of creating a smoother working relationship: trust, tech and talk 3 things you can do right now to start opening up Examples of five great city-company collaborations HERE’s open approach to harmonizing your urban mobility How to harmonize your urban mobility with HERE Ready to start collaborating?
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urban mobility, here tech, mapping
    
HERE Technologies
Published By: Here Technologies     Published Date: Apr 01, 2019
Many on-demand companies are starting to rely on fast, accurate and robust mapping and location technologies in order to stay competitive and to provide superior end-user experience. Leveraging location data can assist you in accurately locating each delivery address, matching demand with available supply and exceeding your customer’s expectations. Discover a variety of ways in which on-demand transportation can be optimized by maps and location services such as those created by HERE. As one of the world’s leading location platforms in 2018, HERE shares insights and solutions to improve transportation efficiency and safety.
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location data, transport & logistics, location services
    
Here Technologies
Published By: Here Technologies     Published Date: Apr 02, 2019
The market for connected and embedded car navigation needs a kick-start. Lengthy design cycles and a fragmented supply chain have contributed to a sector that lags far behind consumer expectation and now sees Apple and Google as direct competitors for the in-vehicle experience space. OEMs need partners who can help them radically overhaul their navigation services, feature development, deployment, and monetization programs. This whitepaper outlines how HERE Technologies has created a new solution to kick-start the connected navigation market. This whitepaper will help you understand how the HERE Navigation on Demand service: Delivers a new development approach and architecture to OEMs Enables OEMs to offer consumers new and compelling services Helps OEMs avoid costly developments and protracted roll-out periods
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over the air technologies, location data, auto, mapping
    
Here Technologies
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
Hyperconvergence is making inroads in enterprises, as major system vendors acquire startups or bundle servers with HC software offerings. I&O leaders should focus on the capabilities and limitations of HCI software, which is offered by a wide range of server platform vendors via OEM partnerships.
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Hewlett Packard Enterprise
Published By: Hewlett-Packard     Published Date: Aug 02, 2013
The early days of the de-duplication target market could be characterized as the Wild West according to 451 Research, with a slew of startups shooting it out in an emerging market with tremendous potential.
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de-duplication, appliances, emc, business technology
    
Hewlett-Packard
Published By: HotSchedules     Published Date: Jan 17, 2019
To be successful today—and keep customers returning—restaurants must deliver outstanding customer experiences. And that customer satisfaction starts with employee satisfaction. This Quick-Start Guide provides restaurant operators with strategic insight into how they can boost both employee engagement and customer experiences—including actionable steps and solutions to use to speed up the process.
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HotSchedules
Published By: HP     Published Date: Jul 08, 2009
Cascade Grain Products, a new $113.4 million gallon ethanol plant in Clatskanie, Oregon, was in need of an IT infrastructure that matched its green business mission. The IT management team chose to equip the new plant with an expandable and energy-efficient server and storage infrastructure consisting of an all-in-one blade server and storage solution. Read this case study to learn how Cascade Grain Products achieved a planet- and bottom line-friendly six-figure cost avoidance on power, cooling and construction costs and $50,000 annual saving in onsite administration costs.
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renewable energy, hp storage, cascade, it infrastructure, green, power, cooling, construction, administration costs, lean, startup, renewable, bladesystem c3000, energy efficient, scalability, hp integrated lights-out 2, ilo 2, servers, storage
    
HP
Published By: HP     Published Date: Jun 03, 2014
The early days of the de-duplication target market could be characterized as the Wild West according to 451 Research, with a slew of startups shooting it out in an emerging market with tremendous potential. That phase was followed by a consolidation phase where the big guns acquired startups in a buy-is-better-than-build spree. A few smaller companies remain, but it's becoming increasingly clear that the disk-based de-duplication market will likely be dominated by a few large players. 451 Research thinks that HP, although coming from behind, has a good chance of joining those ranks because of the single-product approach to end-to-end de-duplication in its homegrown StoreOnce software, which for the time being, appears to have the performance advantage.
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hewlett packard, de-duplication, storeonce, data management
    
HP
Published By: HP     Published Date: Jul 15, 2014
Two giant ‘startups’ carry on the Kraft legacy as they rapidly launch themselves—and new, tasty product offerings.
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hp case study, virtualization, cloud, private cloud, hp cloud
    
HP
Published By: HP     Published Date: Jul 30, 2014
Two giant ‘startups’ carry on the Kraft legacy as they rapidly launch themselves—and new, tasty product offerings.
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hp case study, virtualization, cloud, private cloud, hp cloud
    
HP
Published By: HP     Published Date: Aug 25, 2014
All cloud infrastructure—whether private, public, or hybrid—starts with a data center virtualization foundation. By selecting an open, flexible virtualization solution, you are building a data center environment that supports your company’s needs today, while preparing your path for the future. In this white paper, we look at how an open data center virtualization solution can become the cornerstone of your IT optimization effort. We show how open virtualization can meet the needs of IT, as well as the business, while providing a foundation for long-term growth into the cloud. Finally, we review considerations for selecting a virtualization solution, with emphasis on HP and Red Hat integrated solutions.
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virtualization, data center, cloud, infrastructure, red hat, integrated, optimization, solution, public, private, business, storage
    
HP
Published By: HP     Published Date: Aug 26, 2014
Just Right IT solutions, based on HP servers, storage, networking, and services, simplify business technology, giving you more time to focus on your business. Whether you’re just getting started with virtualization and file sharing, or supporting expansion with solutions for server consolidation, data backup, and business consolidation, Just Right IT solutions provide appropriate technologies for your organization’s needs today. And when your business is ready for the next level of expansion, HP offers Just Right IT solutions that address growing requirements for collaboration, continuity, and consolidation. Learn more.
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virtualization, data backup, business, technology, portfolio, cloud-based, support, portal, solution, consolidate, islands, access, reliable, retention, protection, data management
    
HP
Published By: HP     Published Date: Aug 26, 2014
Focus on running your business, not your business IT. HP ServeIT combines the world’s most intelligent servers with associated software options, and services, to solve today's challenges while preparing you for future business growth. Whether you are just starting out in defining your IT requirements, are ramping up your IT investments and capabilities to prepare for further business growth, or you are growing your infrastructure to support a booming business, HP and our robust partner community are ready to help you take the next step on your business journey. Start today.
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productivity, secure, safe, servers, processor, email, calendar, solution, improve, exchange, accessibility, management, system, contacts, device, performance, infrastructure, investment, storage, data management
    
HP
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