client experience

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Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
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crm, customer experience, client experience
    
Adobe
Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
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crm, customer experience, client experience
    
Adobe
Published By: Adobe     Published Date: Jan 22, 2017
De nos jours, les clients échappent à vos systèmes de gestion de la relation client (CRM) et aux technologies de suivi du parcours de navigation qui vous permettaient de les suivre. I
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crm, customer experience, client experience
    
Adobe
Published By: Adobe     Published Date: Feb 08, 2016
Download the new eBook from Adobe, “Unleash Your Power: Accelerate Your Agency with a Data Management Platform,” to help your clients realize the full power of the data around them, create personalized customer experiences, and increase marketing ROI.
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adobe, marketing, data, dmp, agency, marketing roi, enterprise applications, data management
    
Adobe
Published By: Apstra     Published Date: Feb 21, 2019
The enterprise data center has undergone several major shifts since the introduction of computing as a business resource. Data centers have evolved from mainframes to client/server to virtual servers, and then to being “software defned,” and fnally to their current state of disaggregation. Today, we sit on the precipice of the next major data center transition—the evolution to an intent-based data center (IBDC) (Exhibit 1). Each transition saw the cost of computing decrease and the importance of the network increase, and each enabled organizations to boost the efciency of their data center operations and improve asset utilization—ultimately leading to a better experience for users
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ibn, ibdc, data center infrastructure
    
Apstra
Published By: Avaya     Published Date: Jan 04, 2017
Are your people and customers fully engaging with each other? That’s the question many small and midsize businesses are trying to answer. Employees are scattered. So are clients. Today’s office can be a kitchen counter or an airline seat. Customers demand excellent experiences regardless of device. Mobile devices reign supreme. The workforce and your customers are global — and moving at a relentless pace. With Avaya IP Office, everyone will now be engaged with a complete, across-the-board solution that brings it all together. Read this paper to learn how Avaya IP Office will help give your business a competitive edge.
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avaya, customer engagement, team engagement, avaya ip office, unified communications, contact center, collaboration, midsize business solutions
    
Avaya
Published By: Bazaarvoice     Published Date: Jan 09, 2013
Charles Schwab understands that customers make their best marketers, acquiring 40% of its new business through customer referrals. Charles Schwab shares best practices for financial services organizations to use in their decision to invest in social.
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charles schwab, customer acquisition, customer referrals, customer recommendations, client ratings, customer experience
    
Bazaarvoice
Published By: Blue Prism     Published Date: Mar 15, 2019
Blue Prism, the inventor of the term Robotic Process Automation (RPA) and the market leader in enterprise RPA, recently engaged Knowledge Capital Partners (KCP) to survey their client deployments. We used proprietary KCP research tools, and this report summarizes our findings. Based on finalized quantitative survey results as well as our ever-growing library of qualitative case investigations, the report analyzes the management practices and behaviors that underpin the exceptional value achieved by Blue Prism customers as outlined in our January 2018 report “Robotic Process Automation: Benchmarking the Client Experience.”
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Blue Prism
Published By: Bluewater Learning     Published Date: Aug 29, 2018
The focus on employee engagement as a driver of better business results has gotten so much traction it’s spawned an entire category of solutions within the HCM universe. But if you’re a SumTotal client, you already own a tool that has incredible — but often-overlooked — potential for creating an environment in which engagement can not only flourish, but actually be sustained. It’s all about having content that strategically positions your company, is easy to find, and truly engages your employees to seek opportunities to make a difference and to grow professionally. To really shape your SumTotal LMS into the effective piece of technology you know it can be — to see it achieve the results you and your leadership team expect it to deliver — you need to be a content architect and have a great content strategy. Now you can learn the process Bluewater has developed through years of experience helping clients worldwide maximize their SumTotal LMS to drive higher engagement and better business results: • Mapping out a plan for engagement success • Understanding the negative effects when you don’t have a content strategy that makes strategic sense for your organization — on employees, leaders, LMS owners, and learning practitioners • Architecting content for engagement today — and for the road ahead • Building the framework for a rich content ecosystem where learners feel at home • Focusing on people, processes, and technology: an approach to content strategy that supports a culture of engagement It’s all about being ridiculously happy with your SumTotal LMS.
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Bluewater Learning
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
DevOps non è più una metodologia all'avanguardia, né lo sono la continuous delivery o l'approccio shift-left. Queste prassi e principi sono stati ormai adottati dalle aziende, almeno in una certa misura e, anche se in molti casi la transizione è risultata incompleta, praticamente tutte le aziende conoscono e si sforzano di implementare i workflow e le strutture organizzative DevOps. Questo white paper spiega come utilizzare gli strumenti e le prassi DevOps in un'ottica incentrata sul cliente allo scopo di creare valore di business. Illustra le sfide che la maggior parte delle aziende deve affrontare per estendere le innovazioni DevOps al di là dell'ambito tecnico, identifica le lacune da colmare all'interno delle catene di continuous delivery per superare tali sfide e spiega come mettere il coinvolgimento degli utenti e la customer experience al centro di tutte le fasi della pipeline di delivery.
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CA Technologies EMEA
Published By: Cisco     Published Date: Apr 19, 2016
Golin brings account teams, clients, and their best ideas together in one place with the Cisco Spark application.
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cisco webex, global communications, golin, client experience, client servicing, best practices, teamwork, collaboration tools
    
Cisco
Published By: Citrix Systems     Published Date: Feb 27, 2014
Mobility and consumerization are little more than buzzwords without the applications that drive business activities. A successful enterprise mobility strategy places priority on applications first, mapping their mission to the variety of use cases out in the field. Success with mobilizing Microsoft® Windows® applications also requires a broad technology approach. The right approach integrates a universal client and single sign-on with a comprehensive application delivery platform to ensure information security and a seamless user experience. This paper describes how you can simplify application mobilization with Citrix.
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citrix, mobile. mobilizing, windows applications, microsoft windows, it management
    
Citrix Systems
Published By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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ConnectWise
Published By: CrowdStrike     Published Date: May 21, 2019
Stories from the front lines of Incident Response in 2018 and insights that matter for 2019 Threat actors are continuously adopting new means to achieve their objectives. Drawn from real-life client engagements, the annual CrowdStrike Cyber Intrusion Services Casebook 2018 provides valuable insights into ever-evolving attacker tactics, techniques and procedures (TTPs). The CrowdStrike Cyber Intrusion Services Casebook, 2018 provides expert, real-world analysis and practical guidance that can further your organization’s progress toward that goal. It also describes the strategies the CrowdStrike Services team used to quickly investigate, identify and effectively remove dangerous threats from victims’ networks. Download the Cyber Intrusion Casebook to learn: • The emerging trends observed in attack behaviors, including the tactics threat actors use to gain entry and maintain a foothold in targeted environments • Key takeaways — based on the CrowdStrike Services team’s extensive experience
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CrowdStrike
Published By: Dassault Systèmes     Published Date: May 09, 2018
More connected, informed and demanding customers have the financial services sector looking closely at their processes and products. Collaborative digital platforms can transform your value network and approach. • Improve data insights: Transform legacy systems, manual processes and data silos for consumer-centric collaboration. • Compete with agile FinTech startups: Use disruptive technologies to meet clients’ changing needs. • Empower me to make my own decisions: Give self-directed customers exceptional experiences, like rapid enrolment and self-assessment tools. • Turn regulatory compliance to competitive advantage: Use digitization to improve compliance, reduce risk and enhance governance. • Improve customer experience through digitization: Reduce regulatory issues, gain insights, increase efficiency and customer-centric innovation. I invite you to download your targeted industry analysis and uncover the expectations to take into account at every stage to be disruptive in the age o
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Dassault Systèmes
Published By: Datto Inc.     Published Date: May 08, 2013
TAG Computer Services shares why a golf course and real estate office need business continuity. This success story outlines what happens after two of their clients experienced server failure, yet TAG was able to minimize downtime and ensure business continuity.
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datto, virus protection, msp, managed service provider, backup and recovery, disaster recovery, business continuity
    
Datto Inc.
Published By: Dell DnCP     Published Date: Mar 06, 2019
À l’avenir, dans le monde professionnel, il sera de plus en plus question d’offrir des expériences de qualité supérieure à la fois aux employés et aux clients. Mettre à disposition des effectifs une meilleure technologie, notamment des écrans adaptés, est l’une des façons d’améliorer ces experiences. Nous offrons un large éventail d’écrans adaptés aux besoins et aux budgets métiers variables. Quel que soit votre domaine d’activité, Dell vous aidera à être plus productif.
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Dell DnCP
Published By: DocuSign     Published Date: Apr 24, 2018
"In April 2016, the Department of Labor (DOL) released its final rule regarding financial and fiduciary disclosures. This rule significantly expands the definition of fiduciary, spanning financial advisors as well as plan sponsors, funds, and producers who provide incentives to advisors. The rule has far-reaching impacts on business, compliance, and operations/technology and the April 2017 compliance deadline is coming up quickly. View this on-demand webinar and learn how DocuSign can help you: • Satisfy the final rule requirements by automating disclosures with a tamper-proof audit trail • Delight clients and brokers by providing a greatly improved customer experience • Meet critical DOL deadlines with rapid implementation "
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DocuSign
Published By: DocuSign     Published Date: Jul 12, 2019
Rising consumer expectations are shaping the future of insurance industry, and transforming the claims process is pivotal to improving the customer journey. As carriers vie to retain their clients and capture new ones, they are turning to digital technologies to streamline their claims procedures—reducing their costs and better managing their risks along the way. We walk through how digital technologies can help insurers provide a convenient, multichannel and truly satisfying customer experience.
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DocuSign
Published By: Dynatrace     Published Date: May 24, 2016
This guide, compiled from numerous client interviews, best practices and real-life project experiences, will: - Walk you through tools like the Gartner Magic Quadrant - Provide organized criteria to evaluate vendor capabilities in detail - Define why these criteria matter - Give you an example of the typical evaluation process and timeline for an Application Performance Management buyer
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dynatrace, vendor selection, gartner magic quadrant, application performance management, enterprise applications, business technology
    
Dynatrace
Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization, enterprise applications
    
Equinix
Published By: Genesys     Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative all’engagement del cliente a partire dal 2017. Da tecnologie all’avanguardia come l’IoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience. In questo ebook, scoprirai: I cinque trend che avranno il maggiore impatto sulla Customer Experience Come usare il machine learning per identificare tendenze e modelli utili a offrire un’eccezionale Customer Experience di nuova generazione Come avere un contact center all’avanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
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Genesys
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
The implementation of a distributed order management (DOM) system no longer has to be a daunting endeavor. Gartner surveyed 17 DOM software vendors and interviewed 25 retail clients with recent DOM implementation experience to develop a best practices guide. Read the report to understand the keys to a successful DOMS implementation.
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gartner, order management, supply chain, business application
    
Group M_IBM Q1'18
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience – for customers, for employees, for shareholders. Everything we do drives measurable impact at scale. For more information, visit ibm.com/ibmix
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Group M_IBM Q119
Published By: IBM     Published Date: Mar 04, 2009
Download IBM® Lotus® Sametime® Standard V8.0, a platform for unified communications and collaboration that combines security features with an extensible, open solution including integrated Voice over IP, geographic location awareness, mobile clients, and a robust Business Partner community offering telephony and video integration. Lotus Sametime Standard V8.0 expands on the existing instant messaging, Web conferencing, VoIP, point-to-point video, mobile clients, external IM gateway, and extensible client with additional platform support and enhancements to the end user experience, administration, and performance.
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ibm, lotus, sametime, communications and collaboration, instant messaging, web conferencing, voip, point-to-point video
    
IBM
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