back office

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Published By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
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frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation, customer experience
    
8x8 Inc.
Published By: Adobe     Published Date: Nov 04, 2014
In this Gigaom Research Webinar, we will examine the schism between the automated enterprise and the manual operations that support it, assess the tools and processes available to bring the back office up to speed, and present a roadmap to bring business agility and consistency to your operations. We will discuss real-world examples and draw lessons that businesses of all sizes can use.
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adobe, communications, business automation, business communications, operations, human resources, office compliance, business technology
    
Adobe
Published By: ADP     Published Date: Jun 09, 2017
When you run a small business, you have to wear a hundred hats. As well as managing the day-to-day, you’ve got to get acquainted with a whole new world of paperwork and back-office administration. It’s not everybody’s strong suit, but traditionally it’s seen as the price of running a business.
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business, payroll, employees, administration, back-office, adp
    
ADP
Published By: Ambrose Group     Published Date: Nov 29, 2010
Professional Employer Organizations partner with businesses to manage payroll, employee benefits, and back-office HR administration. The PEO solution involves a legal arrangement called "co-employment" which allows the PEO to make payroll, deposit employment taxes, and provide insurance benefits from its own account, rather than as an agent or on behalf of its client.
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ambrose, peo, hedge funds, management, professional employer organizations, fixed fee, esac, audited statements, administration
    
Ambrose Group
Published By: Ambrose Group     Published Date: Nov 23, 2010
Professional Employer Organizations partner with businesses to manage payroll, employee benefits, and back-office HR administration. The PEO solution involves a legal arrangement called "co-employment" which allows the PEO to make payroll, deposit employment taxes, and provide insurance benefits from its own account, rather than as an agent or on behalf of its client.
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ambrose, peo, hedge funds, management, professional employer organizations, fixed fee, esac, audited statements, administration
    
Ambrose Group
Published By: Automation Anywhere     Published Date: Feb 21, 2019
Automation Anywhere’s flagship product is Automation Anywhere Enterprise – a RPA platform offering a variety of tools to help organisations develop, operate and manage RPA bots that automate data entry, data gathering and other repetitive, routine tasks usually carried out as part of high-volume, repetitive work (for example, service fulfilment work in call centres, shared-service centres, and back-office processing environments). Automation Anywhere Enterprise bots can add value both in unattended (server-based, lights-out operation) and attended (desktop-based, interactive) deployment configurations. In this report, MWD Advisors digs deeper into the features and capabilities of Automation Anywhere’s product portfolio, analysing its fast-growth trajectory and highlighting large-scale implementations.
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Automation Anywhere
Published By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
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Automation Anywhere APAC
Published By: Aventail     Published Date: Oct 26, 2007
The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions – with similar results. There are thousands of business process steps in a typical enterprise where pervasive BI insights can be added. What are leading companies doing with pervasive BI?
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business intelligence, database, enterprise data warehouse, data mart, data warehouse, data mining, active data warehousing, active data warehouse, informatica
    
Aventail
Published By: BlackBerry     Published Date: Dec 22, 2009
Over a decade ago, mobile telephony entered the enterprise through the back door: employees who could afford mobile phones occasionally used them for business; specific business units budgeted for employee mobiles and then procured them locally; policies surrounding the usage of mobile phones for work were - where they existed at all - haphazard; there was little means of policy enforcement; and in no case were these mobile phones integrated into a business's fixed telephony strategy, let alone its IT strategy. This stands in sharp contrast to other office technologies, such as PCs, faxes, and copiers.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: Business Software     Published Date: Apr 04, 2013
An ERP system combines methodologies with software and hardware components to integrate numerous critical back-office functions across a company. Made up of a series of “modules”, or applications that are seamlessly linked together through a common database, an ERP system enables various departments or operating units such as Accounting and Finance, Human Resources, Production, and Fulfillment and Distribution to coordinate activities, share information, and collaborate. In this white paper, Business-Software.com profiles the leading ERP software vendors. Download this white paper to learn more!
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business-software.com, erp systems, methodologies, top 20, coordination, business software, knowledge management, enterprise applications
    
Business Software
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
The ‘80s Called… … And they don’t want their enterprise Project and Portfolio Management (PPM) tools back. If your Project Management Office (PMO) is still relying on the same or similar processes and systems used when neon and mullets were trending, it will never keep pace with today’s market demands or shifts in technology. Six-month deployment schedules and command and control models of yesteryear are actively being replaced with continuous delivery methods and practices like agile and lean—all in the interest of driving greater customer engagement.
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CA Technologies EMEA
Published By: CA WA     Published Date: May 12, 2008
Although typically thought of as an artifact of legacy computing, batch processes remain vital to today’s real-time enterprises. Behind the real time systems that power the real time enterprise, such as customer order fulfillment, account management, supply chain scheduling and optimization, or financial trading systems, are regularly-updated back office business systems. Over the years, batch technology has evolved from script-based automation to rules or policy-driven workload automation.
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bpa, business process automation, soa, service oriented, workload automation, ca wa
    
CA WA
Published By: CA WA     Published Date: May 12, 2008
Enterprise Job Scheduling, once the back office function of Operations in the mainframe world, has evolved to become a critical factor in the real time enterprise (RTE). Think you know all there is to know about job scheduling? Take another look and learn how the next generation of job scheduling is evolving into IT Workload Automation, and how CA can help your company realize the real time enterprise.
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roi, bpa, business process automation, ca wa, workload automation, job scheduling
    
CA WA
Published By: Cambium Networks     Published Date: Oct 03, 2016
Cambium Networks’ fixed wireless broadband solutions provide an attractive ROI for electric utilities when replacing leased-lines for: Redundant backbone IP network rings Smart meter and distribution automation aggregation transport Transport for substation and distribution SCADA data Remote office connectivity Mobile WiFi connectivity in substations and operation centers Download this white paper to learn more.
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wireless broadband, roi, mobile wi-fi connectivity, smart meter
    
Cambium Networks
Published By: CDW     Published Date: Sep 10, 2014
Leading organizations don’t think of data protection in traditional back-office terms—and that’s no accident. They think and act like service providers, and in doing so transform data protection operations from mere cost centers to business enablers. Traditional data protection architectures can’t meet today’s challenges of massive growth, application performance, and data availability. And they aren't designed for services-oriented business models.
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protection, storage, architecture, massive growth, integrated, data
    
CDW
Published By: Cisco Umbrella EMEA     Published Date: Feb 08, 2019
As networks become decentralized and users connect directly to SaaS applications, backhauling traffic to apply security policies just isn’t efficient. Plus, backhauling internet bound traffic is expensive, and it adds latency. More and more branch offices are migrating to direct internet access (DIA). Find out how to quickly and easily secure this traffic.
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Cisco Umbrella EMEA
Published By: Cloud Sherpas     Published Date: Nov 06, 2015
Need unlimited storage for files, folders, backups and more? How about access to all your files, including Microsoft Office files, from any device? Google Drive for Work provides just that.
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storage, google drive for work, google drive, sharing files, security, collaboration, drive
    
Cloud Sherpas
Published By: CyberSource EMEA     Published Date: May 04, 2018
The digital economy is dramatically changing how consumers shop and interact with businesses. They expect a fast, convenient and highly secure digital experience. With the average company lifespan decreasing rapidly, merchants have to operate as a true digital enterprise to stay competitive and to stay in business. Payment and fraud management is no longer a back-office utility. It is a prime differentiator, critical to achieving competitive advantage, improving customer experience and reducing risk. Digital transformation is not simply a market buzz word. It is real. And those who don’t embrace it are in a position to lose. By 2020, eCommerce sales as a percentage of retail sales are forecast to be 12.4% compared to 8.0% in 2016, according to eMarketer. And engaging customers digitally across channels remains a top digital initiative. While there are several drivers of growth in the digital economy, none are more significant than the force of mobile and cloud technologies. Innovation
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CyberSource EMEA
Published By: CyberSource EMEA     Published Date: May 04, 2018
Digital technology is creating change at a pace never seen before. Customers now expect speed, ease, choice and a personalised service. It makes customer experience key to success. And it sets merchants a challenge. To survive, and thrive, businesses need to stay agile in everything they do –including how they manage fraud. As the people who set the strategy that determines if an order is accepted or not, fraud teams have a pivotal role to play in improving customer experience and reducing risk. This makes fraud management more than a back-office utility. It’s a way to differentiate your business and achieve a competitive advantage. This is the question we put to three specialists from CyberSource – as well as Chris Monk from digital literacy agency Decoded. This report reflects their expert opinion, and explores: • The changing landscape for businesses. • The key challenges for fraud teams. • How to develop an agile fraud solution
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CyberSource EMEA
Published By: Double-Take Software     Published Date: Dec 03, 2009
Download this paper today to learn about new solutions that use real-time data replication software to automatically backup branch office data to a central server to provide a simpler, more reliable and cost-effective way to protect your branch offices.
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double-take, data protection, branch offices, backup, vss, rpo, rto, cdp
    
Double-Take Software
Published By: DoubleTake     Published Date: Jul 14, 2010
The Department of Homeland Security puts businesses in two categories: those who have already experienced the pain of losing valuable electronic data, and those who will at some point in the future. Well-prepared businesses know that deploying the right resources, processes and technology to protect vital HR information is important, but having adequate resources and technology in place to protect the same invaluable data in branch offices is just as important, though often overlooked. This paper will teach you how real-time data replication software can automatically backup branch office data to a central server for a simpler, more reliable and cost-effective way to protect your branch.
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double-take, data protection, branch offices, backup, vss, rpo, rto, cdp
    
DoubleTake
Published By: EMC Converged Platforms     Published Date: Aug 25, 2015
In the past decade, information technology has evolved from an enabler of back-office business process to the very foundation of a modern business. IDC interviewed 16 EMC customers who had recently deployed VCE Vblock® systems. Results included: • 4.6X more applications deployed • 96% reduction in downtime • 4.4X faster app delivery • 41% less time keeping the lights on Download this white paper to learn how to leverage convergence to drive business agility to accelerate your pace of innovation, provide flexibility to meet new demands and continually reduce the costs of operations.
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EMC Converged Platforms
Published By: EMC Corporation     Published Date: Mar 08, 2012
Data deduplication is not just altering how backup targets are used; it dramatically affects operating efficiencies, simplifies remote office data protection, and makes disaster recovery significantly more affordable and realistic. Read on.
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leveraging, emc, deduplication, solutions, backup, recover, long-term information, retention, information retention
    
EMC Corporation
Published By: Epicor     Published Date: Mar 31, 2012
This Analyst Insight examines the challenges facing finance executives today, and the ways in which ERP is helping them to overcome these challenges.
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epicor, erp, enterprise resource planning, wholesale and distribution, supply chain, distribution, finance, challenges, enterprise, stability, visibility, back-office, enterprise applications
    
Epicor
Published By: Epicor     Published Date: Mar 19, 2015
Mobile user access to ERP and other back office systems has become a core requirement as organizations seek operational efficiency and deepening customer engagement. Without mobile access, system users are disadvantaged by needing to return to a desktop, often after a job is completed, to enter data relating to that job and get information about other jobs. Frequently that information is not entered at all and become more of a hindrance to user adaption of your ERP investment.
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mobile access, erp, office systems, customer engagement, wireless, data management, business technology
    
Epicor
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