agents

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Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
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8x8, cloud contact center, remote work, scalability, cloud computing
    
8x8 Inc.
Published By: Aladdin     Published Date: Aug 21, 2009
The Spyware Neutralizer is a clientless add-on tool for the eSafe content security solution from Aladdin Knowledge Systems. Client-side software installation and without the need to implement, manage, or update any client-side software or agents.
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phishing, security management, anti spyware, malware, security software, network management, remote access, remote network management, aladdin
    
Aladdin
Published By: AWS     Published Date: Nov 07, 2018
As more enterprises are moving some, if not all of their data and applications to the cloud – cost effectiveness, network performance and security are top of mind. AT&T NetBond for Cloud provides a dynamic, private connect to Amazon Web Services (AWS). Its enhanced infrastructure makes it easier to securely connect applications, platforms, and services. With AT&T NetBond for Cloud, customers are getting a single, end-to-end solution from one provider that allows them to maintain a hybrid environment, meaning that can utilize their current investments in their on-premises infrastructure and strategy. Download this eBook to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands in real-time - How to take advantag
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AWS
Published By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond® for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond® to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
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AWS
Published By: BlackLine     Published Date: Sep 12, 2014
The survey’s findings highlight how the role of finance professionals at middlemarket firms is being viewed as every bit as transformational as that of finance professionals employed by large-enterprise firms. Although there are many studies on change management and finance, the role of middle-market finance professionals has not always received the attention that it has in larger firms.
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finance professionals, middlemarket, actionable data, large-enterprise firms, middle-market finance
    
BlackLine
Published By: BMC Control M     Published Date: Jul 16, 2009
Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. Areas like accounting, ordering, inventory, and procurement are all likely to rely on job scheduling technology. Most common job scheduling architectures involve deploying agent software on every system in the enterprise. However, depending on the parameters of the situation, these agents may be more expensive to install and maintain. Learn more today!
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bmc, ema, tco, security, job, scheduling, agent, faster, cheaper, safer, technology, software, bmc contol-m, enterprise, management
    
BMC Control M
Published By: BMC Control M     Published Date: Jul 22, 2009
Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. Areas like accounting, ordering, inventory, and procurement are all likely to rely on job scheduling technology. Most common job scheduling architectures involve deploying agent software on every system in the enterprise. However, depending on the parameters of the situation, these agents may be more expensive to install and maintain. Learn more today!
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bmc, ema, tco, security, job, scheduling, agent, faster, cheaper, safer, technology, software, bmc contol-m, enterprise, management, enterprise applications
    
BMC Control M
Published By: Bocada     Published Date: Aug 21, 2009
Today, the common approach to collecting information about computing activity across the enterprise is to use software agents installed on individual clients and servers. However, when this approach is applied to data protection management in the enterprise environment, it has proven both ineffective and inefficient.
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data protection, network security, software agent, agentless, bocata, bocada
    
Bocada
Published By: Business.com     Published Date: Oct 09, 2012
A business call center is no longer a grouping of agents with a telephone and list of phone numbers. Call centers have evolved in to the forefront of many business' revenue-generating activities.
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call center software, telecom, software, information management, data
    
Business.com
Published By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
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cloud computing, cisco, contact center, best practices, cloud network, data center
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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Cisco
Published By: Cisco     Published Date: Jul 11, 2016
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.
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Cisco
Published By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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Cisco
Published By: Cisco Umbrella EMEA     Published Date: Oct 12, 2018
Attacks have many phases. Before launching, the attacker needs to stage internet infrastructure to support each phase. Two early phases are to redirect or link to a malicious web domain or send a malicious email attachment. For the former, most attacks leverage exploit kits (e.g. Angler) as the first stage before dropping the final payload. Cisco Umbrella effectively blocks initial exploit and phishing domains. Unlike appliances, our cloud security platform protects devices both on and off the corporate network. Unlike agents, the DNS layer protection extends to every device connected to the network — even IoT. Umbrella truly is the easiest and fastest layer of security to deploy everywhere. Download today to find out more.
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: May 24, 2019
Today’s security appliances and agents must wait until malware reaches the perimeter or endpoint before they can detect or prevent it. OpenDNS arrests attacks earlier in the kill chain. Enforcing security at the DNS layer prevents a malicious IP connection from ever being established or a malicious file from ever being downloaded. This same DNS layer of network security can contain malware and any compromised system from exfiltrating data. Command & control (C2) callbacks to the attacker’s botnet infrastructure are blocked over any port or protocol. Unlike appliances, the cloud service protects devices both on and off the corporate network. Unlike agents, the DNS layer protects every device connected to the network — even IoT. It is the easiest and fastest layer of security to deploy everywhere.
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Cisco Umbrella EMEA
Published By: Coveo     Published Date: Nov 13, 2013
This case study details how CA leverages its entire knowledge ecosystem, consisting of more than 70 different systems, to bring relevant content directly into the context of support agents and customers.
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enterprise search, advanced enterprise search, enterprise search solutions, customer service engagement, customer centricity
    
Coveo
Published By: Data Guard Systems     Published Date: Aug 21, 2009
The best way to take control of employee management is to automate human resource (HR) processes, including time tracking, schedules, and payroll calculation. This document addresses the key points that cellular retailers, wholesalers, and master agents need to know about implementing and using CellularManager's centralized web-based HR management system.
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human resource, cell phone, cellular retailer, human resources, cellularmanager, cellular manager, data guard, data guard systems
    
Data Guard Systems
Published By: Data Guard Systems     Published Date: Aug 21, 2009
Web-based software automation is an essential part in managing business processes in today's cellular/wireless retail environment. An effective solution must have the ability to manage all of a company's operations simultaneously with virtually no interaction by an administrator. This document addresses key points that cellular retailers, wholesalers, and master agents need to know.
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cellular retailer, business process management, bpm, software automation, data guard, data guard systems
    
Data Guard Systems
Published By: Dell     Published Date: Nov 09, 2012
Learn how to enable Microsoft® Hyper-V virtualization role and hardware events log in Windows Server 2012 for Dell PowerEdge servers. Discover how you can view basic hardware information about your system easily without installing any software agents.
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hyper v, microsoft hyper v, windows server 2012, dell power edge, business technology, data center
    
Dell
Published By: DocuSign     Published Date: Mar 23, 2016
Learn how your agency can reduce costs for cumbersome paper processes, grow revenue, reduce E&O, and reduce incomplete forms.
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DocuSign
Published By: DocuSign     Published Date: Aug 09, 2016
With eSignature, agents, clients, and staff have all documents for any given transaction in one place. And they can sign those documents from any device, anywhere.
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esignature, docusign, sign, send, property professional
    
DocuSign
Published By: DocuSign     Published Date: Apr 24, 2018
A recent study revealed that more than 78 percent of clients expect a response from their agents in a single hour. Download this eBook to learn how to leverage the same on-demand technology they use, to close deals fast.
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DocuSign
Published By: Dun & Bradstreet     Published Date: May 10, 2016
Vendors' positions in this Magic Quadrant reflect the growing demand for cloud-based customer service applications to support agents who engage with customers through multiple channels. Learn how the Lithium Platform can help develop a support community, customer engagement on the cloud, and provide multi-channel customer analytics tools.
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Dun & Bradstreet
Published By: e-SignLive     Published Date: Oct 11, 2013
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile tablets and smartphones as productivity tools for agents, representatives and personnel, and developing enterprise apps for these devices.
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ipad, mobility, apple, e-signatures, esign
    
e-SignLive
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