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Published By: Microsoft     Published Date: Jan 24, 2018
In den zwei Jahren seit dem Beginn unserer Arbeit an Enterprise Cloud Strategy hat sich viel verändert. Die Frage beim Thema Cloud-Technologie ist heute nicht mehr, ob die Cloud genutzt wird, sondern wann und in fast allen Unternehmen ist die Cloud inzwischen ein fester Bestandteil der IT-Strategie. Darüber hinaus realisieren immer mehr Unternehmen, dass Cloud Computing nicht nur eine Reihe von technischen Möglichkeiten zur Effizienzsteigerung und Kosteneinsparung darstellt, sondern grundlegende Veränderungen im Bereich des Enterprise Computings bewirken kann. In der Tat stellen viele Unternehmen fest, dass Cloud Computing gänzlich neue Geschäftsmodelle, Einnahmequellen und Möglichkeiten zum Stärken der Kundennähe bietet.
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strategy, cloud, innovation, planung, umstellung, entwicklung, voraussetzungen
    
Microsoft
Published By: Sitecore EMEA     Published Date: Jan 23, 2018
The global beauty company provides an exhilarating example of the power of context-driven commerce. When customers can rely on brands to achieve the outcomes that are important to them, brand owners can shift their focus from nonstop customer acquisition to long-term customer engagement. The Sitecore Experience Platform and the underlying Sitecore Experience Database are foundation technologies for IT organizations wanting to implement context-driven commerce environments that function elegantly today and into the future. Sitecore puts an end to digital retailers’ obsession with cart abandonment, replacing it with opportunities to delight customers with personal, meaningful commerce offers.
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advertising, revenue, customers, social channels, sitecore
    
Sitecore EMEA
Published By: NetApp EMEA     Published Date: Feb 15, 2018
Der Eintritt von NetApp in den Hyperkonvergenzmarkt ist seit Langem überfällig, und die Lösung wird bei den wichtigsten Kunden des Unternehmens große Wellen schlagen. IDC ist der Meinung, dass die Entscheidung von NetApp für die Technologie von SolidFire als Grundlage der HCI beweist, dass es verstärkt auf die neue Generation von Speichertechnologien setzt, die den digitalen Wandel ermöglichen. Die Integration mit Data Fabric zeigt, dass NetApp fähig ist, seine Vision für die hybride Cloud und den Datenverkehr in all seine Lösungen einzubringen, damit Kunden ihre Pläne für eine hybride IT nahtlos vorantreiben können. Schließlich deuten die flexiblen Skalierungsmöglichkeiten darauf hin, dass NetApp nicht einfach in aller Eile ein „Me-too“ Produkt auf den Markt bringen, sondern vielmehr ernsthaft auf die kostenbezogenen Herausforderungen eingehen wollte, denen sich HCI-Kunden gegenübersehen.
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netapp, hcl, erste, hyperkonvergente, infrastrukturlosung
    
NetApp EMEA
Published By: Group M_IBM Q1'18     Published Date: Dec 21, 2017
Are you ready to tackle Business Process Management (BPM) for your enterprise? Do you want to improve efficiency, enhance agility, and also be more profitable? If so, you’ve come to the right place. BPM is an approach toward managing how an organization operates so it better meets the needs of clients. BPM enables organizations to be more efficient and more capable of change. BPM is exactly what your organization needs to meet the challenges of the modern business climate.
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bpm, business process management, business climate, operation
    
Group M_IBM Q1'18
Published By: Oracle OMC     Published Date: Nov 30, 2017
Your marketing budget and sales staff provide a finite set of parameters around how your business creates revenue. You need a way to get the most out of them while delivering on the brand promise and experience your customers expect. Enter Account-Based Marketing (ABM), the truest way to align your sales organization and marketing operations to drive holistic account interactions that yield higher returns. It’s the next generation of B2B marketing automation. According to Demandbase, “ABM is the process of identifying the companies most likely to buy, and then marketing to them. B2B companies understandably want to focus their marketing dollars on accounts with the highest potential to deliver sustainable revenue.”
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Oracle OMC
Published By: Oracle OMC     Published Date: Nov 30, 2017
Today’s consumers are demanding: they have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy to use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers. Oftentimes, however, when it comes to marketing to consumers there are two dynamics. On one hand you have what consumers say they want out of a customer experience. On the other hand, there is what they actually receive. What they want are experiences that are personalized, contextually relevant, and consistent— regardless of online or offline channel or lifecycle stage. What they too often get, however, are experiences that are disconnected, not contextually relevant, and inconsistent across channels and lifecycle stages.
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Oracle OMC
Published By: Oracle OMC     Published Date: Nov 30, 2017
Since the theme of this brief is to keep things simple, let’s be as simple and plain as possible: The customer experience (CX) is broken because the marketer experience is broken. However, it’s not entirely marketing’s fault. Legacy technology provides only a distorted view of the customer. That’s what creates the broken experiences. It’s the same technology that—while providing rich behavioral, demographic, and preference data—does not allow for silos of data to be shared across channels.
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Oracle OMC
Published By: Epicor     Published Date: Jan 16, 2018
Brookside Lumber—a Pennsylvania-based lumber and building materials (LBM) dealer—needed a new business software system that was flexible, open, user-friendly, and easily enhanced. They wanted a solution that could get them the data they needed to accomplish their goals in a timely manner. That’s where Epicor BisTrack came in. BisTrack helps LBM dealers achieve operational efficiencies by: • Matching workflow needs of LBM contractor yards • Automatically notifying users of necessary information • Delivering seamless, hands-on implementation • Quickly getting information out of the solution for special request • Providing optional add-on applications for business growth • Adapting to the way you do business • Servicing customers faster Read this case study to learn more about how Epicor BisTrack was able to help Brookside Lumber, and discover how it can also help your LBM business. Download the case study now.
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lumber, building materials, lbm, erp, bistrack, lumber distributors, lumber manufacturers
    
Epicor
Published By: Epicor     Published Date: Feb 09, 2018
As mobile devices become increasingly essential to our working lives, your business—and your enterprise resource planning (ERP) system—must connect to these vital tools or risk losing to the competition. When employees can use their preferred devices to access information on demand, distributors like you can improve employee collaboration, increase productivity, and deliver exceptional customer service. In this Epicor eBook, you’ll discover how mobile technologies can integrate with your ERP solution to help you: • Instantly give customers what they want • Make faster business decisions • Use the right tools to enhance sales productivity Download the eBook to learn how else you can capitalize on greater mobility and grow your distribution business.
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distribution, mobility
    
Epicor
Published By: Oracle     Published Date: Feb 21, 2018
Welcome to Oracle Mobile Cloud, Enterprise (OMCe), the new platform for building engaging experiences across all of your digital channels. Expand the power of those channels with the next giant leap in our evolution: intelligent bots backed by artificial intelligence (AI). And if that’s not enough, the new OMCe Analytics tools provide deep insights into user adoption, so you can steer customers toward the behavior you want. Talk about impressive! Ready to learn more?
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Oracle
Published By: Oracle     Published Date: Feb 21, 2018
Over the last decade we have seen the dramatic increase in adoption of Mobile as an engagement channel for consumers and employees within the enterprise. What we are seeing now is the emergence of messaging through channels like FB Messenger, WhatsApp, WeChat, Slack, SMS, as a dominant engagement channel. Over 4.1 Billion users around the world are on instant messaging apps, adopted a rate that was much faster than on social networks. What makes these channels the default choice is the expected instant response if the other person is on or the push notification that triggers the person on the other side to respond immediately. These users that use instant messaging channels to converse with their friends and family want to use the same familiar user experience and channel to instantly communicate with the enterprise. These channels are doing to apps what browsers did to client server apps i.e. these channels are rapidly becoming the next browser. This is leading to the innovations in c
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Oracle
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zebra ABM     Published Date: Dec 14, 2017
When shoppers are ready to checkout at the grocery store, the last thing they want is a long wait time at the cash register. In order to meet the high expectations of today's customer, you need to keep checkout lines moving with the most efficient handling of every transaction. This means that cashiers need to be able to instantly capture bar-codes, even ones that are damaged or dirty. They need to quickly weigh produce without spending precious time positioning and re-positioning it on scale to ensure the capture of accurate weight - and cost.
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scan, volume, barcodes, simplicity, mp7000, industry, imaging, file
    
Zebra ABM
Published By: Workday     Published Date: Jan 16, 2018
Financial transformation by definition is not something you can bolt on—it requires a willingness to question long-held assumptions and envision where you want to go and a total technology rethink. In the next blog, we’ll take a closer look at how one, unified, cloud-based system can create the perfect environment for finance to handle transaction processing and compliance and control while delivering the answers the business needs.
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financial, technology, innovation, optimization, business, workday
    
Workday
Published By: Mimecast     Published Date: Aug 22, 2017
Navigating a turbulent cybersecurity climate can be hard – especially as threats like Petya and WannaCry continue to cripple organizations. Business disruption, downtime, technical failure and data loss are all real risk factors that can’t be ignored. The power of preparedness is in your hands. Get expert insight, tips and guidance from industry thought leaders on how to build a cyber resilience plan for email in this e-book.
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cyber resilience, petya, wannacry, cybersecurity
    
Mimecast
Published By: Mimecast     Published Date: Aug 22, 2017
Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data. Learn the biggest threats to your organization and how to improve protection against: • Ransomware such as WannaCry and Petya • Malicious URLs that entice users to click • Bad Attachments that can infect your network • Business email compromise that siphons information or cash from your organization • Internal employees and the potential for malicious intent or careless mistakes
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cyberthreat, healthcare, gdpr, ransomware
    
Mimecast
Published By: Glint     Published Date: Feb 16, 2018
Employees today want more than a steady, well-paid job at a promising company. In this competitive job market, employers are finding it increasingly difficult to recruit, retain, and motivate top talent. Yet, they continue to rely on outdated employee engagement strategies that no longer work. As pressures increase from an evolving workforce, organizations from startups to enterprises must prioritize employment engagement now more than ever. We've identified seven bad habits that commonly hinder organizations. Download this whitepaper to learn how to transform old habits into the effective, future-ready programs that drive today's high-performing organizations.
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employee engagement, hr metrics, employee engagement survey, employee engagement strategies, employee engagement strategy
    
Glint
Published By: HotSchedules     Published Date: Feb 06, 2018
What could you be saving by implementing a learning management system? This guide will show you the provable return on investment in an eLearning strategy; how an LMS can help your business lower print costs, reduce employee turnover, positively impact sales, and much more. Whether you’re exploring the marketplace or building out your business case for online learning, this guide has the information you want. As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway. Unfortunately, many business owners either fail to see the value in ongoing training or don’t have the budget for it. Competition is fierce, margins are tight and learning programs can fall by the wayside. Sometimes the tried and true methods still get the job done. But all too often, on-the-job training is unengaging, expensive and inefficient.
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market, training, onboarding, restaurants, employee
    
HotSchedules
Published By: NEC     Published Date: Aug 25, 2009
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
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voorhees, nec, desktop communications, communications, service orientated, widearea network, wan, unified communications architecture
    
NEC
Published By: MuleSoft     Published Date: Jan 16, 2018
The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now both retailers and customers want a deeper relationship. The retailers that win today are the ones that use technology to build those personal customer experiences and transform their digital retail experience. However, it isn’t always easy to implement new solutions with existing systems. Read this eBook to discover: Why existing approaches are not sufficient for the pace of digital transformation that retail demands How to drive technology change in your organization, creating a greater capability to innovate and transforming the digital retail experience for your customers How to adopt an API-led approach to integration that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks
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MuleSoft
Published By: MuleSoft     Published Date: Jan 16, 2018
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands. In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain. Download this eBook to learn: How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leverag
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MuleSoft
Published By: Frontier Communications     Published Date: Dec 29, 2017
We’ve all heard the phrase “you have to spend money to make money,” and while it may be accurate to some extent, businesses also have to keep a close eye on their budgets. As you establish your technology allowance and evaluate tools to help grow your business, consider these five items as absolute essentials.
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Frontier Communications
Published By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, user experience
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
    
ASG Software Solutions
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