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Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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Zendesk
Published By: Amazon Web Services     Published Date: Jul 25, 2018
What is a Data Lake? Today’s organizations are tasked with managing multiple data types, coming from a wide variety of sources. Faced with massive volumes and heterogeneous types of data, organizations are finding that in order to deliver insights in a timely manner, they need a data storage and analytics solution that offers more agility and flexibility than traditional data management systems. Data Lakes are a new and increasingly popular way to store and analyze data that addresses many of these challenges. A Data Lakes allows an organization to store all of their data, structured and unstructured, in one, centralized repository. Since data can be stored as-is, there is no need to convert it to a predefined schema and you no longer need to know what questions you want to ask of your data beforehand. Download to find out more now.
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Amazon Web Services
Published By: CA Technologies EMEA     Published Date: Sep 10, 2018
Companies struggle to find the right test data when testing applications which leads to bottlenecks, defects and constant delays. There is a better way and we want to show you how: Join us for this webcast to learn: - How Test Data Manager finds, builds, protects and delivers test data fast! - How to get your testing teams moving towards self sufficiency with test data Get your questions answered. Come away happy! Recorded Aug 20 2018 60 mins Presented by Prashant Pandey, CA Technologies
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continuous delivery, application delivery, testing, test data management
    
CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
SD-WAN ist aktuell die wichtigste Technologie für softwaredefiniertes Networking (SDN). Sie ermöglicht eine höhere Anwendungsperformance, besseren Zugriff auf Cloud-Services und geringere Betriebskosten. Werden diese Ziele mit Ihrer aktuellen Netzwerk-Monitoring-Strategie wirklich erreicht?
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
The ‘80s Called… … And they don’t want their enterprise Project and Portfolio Management (PPM) tools back. If your Project Management Office (PMO) is still relying on the same or similar processes and systems used when neon and mullets were trending, it will never keep pace with today’s market demands or shifts in technology. Six-month deployment schedules and command and control models of yesteryear are actively being replaced with continuous delivery methods and practices like agile and lean—all in the interest of driving greater customer engagement.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Speed is increasingly becoming the most important factor in project execution for a modern business. Of course, it has always been important to deliver projects as quickly as possible—that’s why schedules were developed and managed to. But historically those schedules were usually rather arbitrary. Today, things are very different. Customers expect more functionality more quickly than ever before, and they are unwilling to tolerate delays or missed commitments. Organizations have recognized the importance of minimizing time to delivery, seeking to leverage opportunities and solve challenges in as little time as possible, but in doing so they have frequently forgotten one critical aspect. They aren’t actively managing those time horizons—they are simply careening headlong toward the end goal. That can introduce significant problems, and that’s what we want to look at in this white paper.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
At the most fundamental level an organization only does two things: operations and changes to operations. Regardless of the industry an organization is part of, or whether it is private or public sector, large or small, there is a constant drive to protect and improve operational aspects. Whether it is launching a new product or service, decreasing costs, protecting infrastructure from failure or preventing regulatory noncompliance, there are numerous areas where an organization wants to change something about how it operates. That’s where projects come in. In this whitepaper we look at what causes projects to fail so regularly and offer a sustainable approach for improving performance consistently.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
In a fast-changing app economy, agility and alignment are king. Without these attributes, it’s difficult to address top priorities around growth, customers and workforce. Organizations need to know that they’re developing and delivering the solutions that customers want when they want them. That means aligning the right resources to best-bet projects in order to roll out new offerings on time and within budget—and ultimately deliver value to the business. Take steps to improve resource management today. Because when your people are engaged, your projects really move. Learn more about CA PPM resource management today by downloading this white paper.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 14, 2018
Download this webcast today to hear guest speakers discuss and review key issues and themes around SD-WAN. Guest speakers will talk through recommendations on how to address the unique challenges that SD-WAN presents to network operations: Industry expert panel discussion featuring: -Shamus McGillicuddy, Senior Analyst, EMA -Fred Estienne, Managed Solutions Architect, Bell Canada -Paul Kohler, Director, Technical Alliances, Viptela -Time Diep, Director Product Management, CA Technologies Download and listen today!
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 14, 2018
SDx Central host a webcast to look at troubleshooting top-down application performance in Cisco SDWAN networks as well as assessing impact to application bottoms-up in a Cisco ACI data Center. Featuring: Jeremy Rossbach, Sr. Product Marketing Manager, CA Technologies Jason Normandin, Sr Principal Manager, CA Technologies Jessica Lyons Hardcastle, Senior Editor, SDx Central
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CA Technologies EMEA
Published By: TIBCO Software APAC     Published Date: Aug 13, 2018
Despite being knowledgeable about their industry and experienced in running their organizations, the majority of business users lack expertise in analytics and visualization techniques—but that doesn't stop them from wanting to have a go. But making tools easier and more widely accessible is only part of the answer. A better approach is to work both sides of the gap. To make tools that can empower business users to discover and unlock value in their data—and that extend capabilities for experts, so they can share the analytics workload, improve efficiency, and focus on higher level work.
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TIBCO Software APAC
Published By: Forcepoint     Published Date: Aug 30, 2018
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Forcepoint
Published By: Forcepoint     Published Date: Aug 30, 2018
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Forcepoint
Published By: Forcepoint     Published Date: Aug 30, 2018
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
Five false assumptions about SD-WAN By now, almost everyone knows something about software-defined-wide-area networking (SD-WAN). SD-WAN is getting a lot of buzz over its MPLS counterpart, but every innovation in tech comes with certain misconceptions—it’s just part of the territory. Can SD-WAN take the place of internet? SD-WAN doesn’t require on-premises hardware, right? Outside of cost, is it really better than MPLS? Read “Secure Enterprise SD-WAN Myths” for answers to these questions and more, clarity around SD-WAN’s advantages and limitations, and how Forcepoint can help you implement secure SD-WAN for your distributed enterprise. And yes—SD-WAN really is better than MPLS.
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
Your company is only as agile, connected and secure as its networks are. But making changes to your networks can feel risky, since improving security often means harming connectivity and vice versa. Even still, if your networking approach is inconsistent or labor intensive, it’s probably time for a change. Modernizing the Distributed Enterprise Network investigates how Forcepoint NGFW is changing the status quo and enabling digital transformation efforts: Enterprise-grade SD-WAN connectivity. Deploy and operate connections between more than 1,000 sites from a single console Security. Top-rated security that doesn’t impede performance and reliability Ease of Deployment and Operation. Built specifically for true, centralized manageability, even at enterprise scale Future-Proof Agility and Flexibility. Adapts to different environments seamlessly Read Modernizing the Distributed Enterprise Network and take the first step toward true network efficiency.
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
À l'heure actuelle, toutes les entreprises distribuées ont pris connaissance des technologies réseau basées sur les logiciels. Le SD-WAN fait beaucoup de bruit surtout par rapport au MPLS, mais chaque innovation est toujours accompagnée de certaines idées fausses – cela fait partie du paysage technologique. Le SD-WAN peut-il remplacer Internet? Le SD-WAN peut-il se passer de matériel sur site ? En dehors du coût, est-ce vraiment mieux que le MPLS? Lisez ce livret pour obtenir des réponses à ces questions mais aussi pour en savoir plus sur les avantages et les limites du SD-WAN. Vous découvrirez comment Forcepoint peut vous aider à implémenter le SD-WAN sécurisé - la meilleure façon de répondre aux exigences des entreprises distribuées. Et on confirme – le SD-WAN est vraiment meilleur que le MPLS !
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
Über alle Branchen hinweg sind Unternehmen heute ständig daran interessiert, die Produktivität zu steigern und Kosten zu senken. Softwaregestützte und herkömmliche Internetverbindungen spielen mittlerweile eine wichtige Rolle beim Erreichen beider Ziele: SD-WAN (Abkürzung für Software-Defined Wide Area Networking, softwaredefinierte Weitverkehrsvernetzung) stellt ein revolutionäres Konzept zur Verbindung von Standorten dar.
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
Eine Firma ist nur so handlungsfähig wie ihr Netzwerk. Änderungen an der Netzwerkarchitektur sind daher riskant. Verbesserungen an der Sicherheit eines IT-Netzwerkes bedeuten oft schlechtere Netzwerk-Performance und umgekehrt. Vor allem, wenn Netzwerke nicht konsistent sind und dadurch der Verwaltungsaufwand sehr hoch ist, sollte man über eine Neuplanung nachdenken. „Modernizing the Distributed Enterprise Network“ untersucht wie die Forcepoint NGFW neue Standards setzt und somit die Digitale Transformation in Unternehmen voranbringt. Enterprise-grade SD-WAN connectivity. Implementieren und Verwalten von Unternehmensnetzwerken mit mehr als 1000 Standorten zentral von einer Konsole. Höchste Sicherheit ohne Einbußen bei der Performance und Zuverlässigkeit. Einfachste Implementierung und Verwaltung mit zentralem Management im Unternehmen. Zukunftssicher, agil und flexibel. Passt sich unterschiedlichen Anforderungen und Situationen an. Lesen Sie „Modernizing the Distributed Enterpri
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
Indipendentemente dal settore industriale, , le imprese di oggi lottano costantemente per migliorare la propria produttività e per ridurre i costi. I software e le connessioni internet ora giocano un ruolo fondamentale nel raggiungere: SD-WAN (abbreviazione per rete ad ampio raggio definita da un software) rappresenta un’idea rivoluzionaria su come connettere diversi siti.
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Forcepoint
Published By: Datastax     Published Date: Aug 27, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications. A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application. Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
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Datastax
Published By: IBM     Published Date: Jun 04, 2018
"Today’s business users want to use all types of data to create compelling, shareable visualizations. But charts and graphs alone may not convey all the information, especially when they are part of a complex series. An audience can best understand analytic results when those results tell a story that connects all the pieces together. The right visuals can also reinforce the lessons buried in the data. Stories are powerful mechanism to communicate with people. Stories stick and make insights actionable, so it goes without saying that storytelling is a very powerful (soft) skill. In this webinar, you'll learn how to effectively apply storytelling best practices to get your message across. Especially in the world of BI, it is getting more and more important to effectively communicate business results. Watch this webinar to learn how to use IBM Cognos Analytics to: · Create the important elements of a good story · Put the data in context · Select the best type of ch
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data analytics, data storytelling, business intelligence
    
IBM
Published By: ServiceNow     Published Date: Sep 18, 2018
When a global transportation logistics provider wanted to improve support for its global network of branch offices in the Americas, Europe, and Asia, it used performance analytics to monitor and analyze the organization’s support processes. Not only did performance analytics dramatically increase visibility—allowing the company to move from monthly reports to on-demand performance dashboards—it also uncovered major process bottlenecks. In one case, resolving a single bottleneck increased efficiency by 17%, making support far more responsive while saving hundreds of hours of effort. Discover how ServiceNow Performance Analytics can benefit your business by downloading this white paper.
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performance, analytics, business, servicenow
    
ServiceNow
Published By: Centrica Business Solutions     Published Date: Aug 14, 2018
The energy landscape is changing and this is creating opportunities for how businesses use and manage energy. We wanted to understand the experience businesses are having, how they are adapting to the changing energy market and how this compares to their peers. We researched over 1,000 energy decision-makers in large organizations across six countries and The Energy Advantage Report is the outcome. It identifies how businesses are gaining competitive advantage through their energy strategies and solutions and provides practical advice on how to get more from energy.
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energy, advantage, report, business, growth
    
Centrica Business Solutions
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