technical support

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Published By: IBM     Published Date: Oct 09, 2012
Insights from the 2012 Global Reputational Risk and IT Study: How security, business continuity and technical support can shape the reputation and value of your company.
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security risks, it security, reputational risk, business continuity, infographic, ibm, security, business technology
    
IBM
Published By: IBM     Published Date: Nov 30, 2016
You’ve taken the first step and already know that a document- oriented database is the right database for your application. From here, you still have to decide where and how you’ll deploy the software and its associated infrastructure. These decisions lead to additional considerations around administrative overhead, technical support, open-source options, data sovereignty and security, and more. This paper aims to outline the deployment options available when you select IBM® Cloudant® as your JSON store.
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ibm, cloud, cloudant managed service, cloudant local, apache couchdb, enterprise applications, business technology
    
IBM
Published By: IBM     Published Date: Jan 18, 2017
You’ve taken the first step and already know that a document- oriented database is the right database for your application. From here, you still have to decide where and how you’ll deploy the software and its associated infrastructure. These decisions lead to additional considerations around administrative overhead, technical support, open-source options, data sovereignty and security, and more. This paper aims to outline the deployment options available when you select IBM® Cloudant® as your JSON store.
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ibm, cloud, analytics, cloudant managed service, cloudant local, apache couchdb, databases, enterprise applications
    
IBM
Published By: Akamai Technologies     Published Date: May 07, 2018
Learn about Akamai Cloud Security Solutions Akamai’s web application firewall and DDoS solutions include easy-to-deploy, low-maintenance solutions for enterprises.
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identity, theft, revenue, technical, support, data, confidential
    
Akamai Technologies
Published By: LogMeIn     Published Date: Feb 06, 2013
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
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customer satisfaction, support organizations, technical support, products, services, business technology
    
LogMeIn
Published By: IBM Watson Health     Published Date: Dec 13, 2017
Clinical decision support solutions are critical to delivering quality care, but how do you know which tools are most effective? In this video, David Bordewyk, national director for clinical solutions at Truven Health, explains five considerations for evaluating current or prospective solutions. First, the tool should provide evidence-based, actionable recommendations. Learn how to determine whether that’s the case, as well as how to identify tools that provide comprehensive information, information that’s consistent, and information that’s easy to find and access. Additionally, the tool should provide access from multiple types of devices and the vendor should offer ongoing user training and support.
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clinical solutions, clinical decision support solution, clinical decision tool, technical support, optimized care, evidence-based recommendations, clinical solution vendor, drug reference, clinical content
    
IBM Watson Health
Published By: Riverbed Technology, Inc.     Published Date: Apr 22, 2014
In this Taneja Group Product Profile we review Riverbed’s SteelFusion (formerly Granite), and examine how it marries together multiple technical advances to deliver innovative branch converged infrastructure. SteelFusion supports distributed IT by addressing traditional branch challenges – providing simplified deployment, resiliency in the face of network issues, improved protection, fast recovery from the central datacenter, and a greatly lowered OPEX.
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riverbed, branch office recovery, branch office, data loss, risk aversion, backup recovery, virtual servers, branch operations, technology challenges, it management, data management
    
Riverbed Technology, Inc.
Published By: Looker EMEA     Published Date: Sep 27, 2017
Want to know how Business Intelligence products vary in categories such as scalability, reliability, technical support, value for price paid, integrity, and whether the vendor is recommended? Read this report to get: • A side-by-side comparison of 28 BI tools • Ratings across 33 metrics for each vendor • Real customer feedback on performance
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technology efficiency, cloud storage services, mobile devices, applications, online collaboration tools, client services, data encryption, remote access, workflow integration
    
Looker EMEA
Published By: Absolute Software     Published Date: Sep 09, 2011
Join Michael Scarpelli, Technical Support Manager for La Jolla Institute for Allergy & Immunology, as he shares how his team streamlines and automates computer setup and maintenance for a rapidly growing network of more than 500 machines.
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absolute, technical support, healthcare organizations, operating environment
    
Absolute Software
Published By: Symantec Corporation     Published Date: Aug 28, 2013
SSL certificates have moved beyond the ‘Buy’ page. They are embedded in your business. For example, they protect remote communications via webmail, chat and IM. Browser-to-server communications for cloud-based services require SSL certificates to protect confidential information. In addition, SSL certificates are used to secure server-to-server communications for applications and data exchange. In fact, SSL Certificates are a business-critical part of your IT infrastructure. However, managing individual certificates in a large organization is complicated by multiple locations, many servers, different business units, and rapidly growing Web-based services.
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ssl certificates, communication, webmail, technical support, technology, data, security, knowledge management, data management, business technology
    
Symantec Corporation
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support, business technology
    
LogMeIn Rescue
Published By: join.me     Published Date: Jan 29, 2014
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
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logmein, customer satisfaction, support services, service experience, hdi, technical support, business technology
    
join.me
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: Dell     Published Date: Mar 02, 2012
Small and medium businesses are increasingly challenged to provide comprehensive security for their mobile infrastructures without sacrificing the productivity it was designed for in the first place. Although no two situations are ever the same, the objective is always the same: protect the data that is so important to your business.
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dell, infrastructure, data management, data systems, mobile data systems, it managers, technology, technical support, mobile support
    
Dell
Published By: XO Communications     Published Date: Jul 22, 2015
Gannett views its private cloud and WAN capability as a strategic core competency and was looking for a strategic partner to support its growth and cloud initiatives. XO embraced this partnership and earned the trust of the media giant by providing superior technical expertise, smooth implementations, and responsive customer support.
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gannett, private cloud, xo mpls ip-vpn wan, scalability, strategy, cloud, networking, security, it management, knowledge management
    
XO Communications
Published By: IBM     Published Date: Oct 28, 2009
The five-minute Maintenance & Technology Service Self-Assessment from IBM can help you start addressing the shortfalls in your hardware, software and managed support areas. You'll learn how to create plans for potential issues, plus identify next steps to improve your support.
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infrastructure, ibm, vendor management, vendor assessment, maintenance, technical support
    
IBM
Published By: Citrix Online     Published Date: Jun 09, 2010
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
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citrix gotoassist, remote support platform, web collaboration
    
Citrix Online
Published By: Liaison Technologies     Published Date: Feb 07, 2014
This how-to-guide has been designed to help you better evaluate a VAN provider and determine the real value of the offer.
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liaison, van, value-added network, transaction management, real value, reduce errors, accuracy of data, provider consolidation, platform capabilities, growing adoption, unreliable network, vendor technical support, ease of migration
    
Liaison Technologies
Published By: NetApp     Published Date: Sep 19, 2013
Download this solutions guide to get a technical overview on building Hadoop on NetApp E-series storage and learn how it will effectively help deliver big analytics with pre-engineered, compatible, and supported solutions ultimately reducing the cost, schedule, and risk of do-it-yourself systems.
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netapp, open solution, hadoop, solutions guide, e-series storage, big analytics, big data
    
NetApp
Published By: LogMeIn     Published Date: Sep 04, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn.
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5 tips for customer service, customer experience, improving customer experience, logmein, rescue, support desk, technical support, customer experience management
    
LogMeIn
Published By: LogMeIn     Published Date: Sep 04, 2013
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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support services, logmein, rescue, hdi research corner, service experience, technical support, satisfaction, organizational satisfaction
    
LogMeIn
Published By: LogMeIn     Published Date: Sep 04, 2013
Organizations are implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals. Click here to find out how.
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service and support, customer support, imperative, technologies, online support, remote support, evolution of support, technical support, logmein, rescue
    
LogMeIn
Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk, online support, help desk, itil, bomgar
    
Bomgar
Published By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
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remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk, crm, webex
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs, cost control, webex, productivity, customer service, customer satisfaction
    
WebEx Communications
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