strategic priorities

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Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
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customer experience, customer satisfaction, customer service, customer support
    
LogMeIn
Published By: KPMG     Published Date: Jul 10, 2018
Alliances are becoming a key part of corporate strategy for organisations seeking to keep abreast of disruptive technologies. Is this the right route for your organisation – and how can you maximise the chances of success? Download this report to find out: • how alliances are reshaping industries worldwide • whether strategic alliances are a viable alternative to M&A • the factors that can make or break an alliance • three priorities for making an alliance work.
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KPMG
Published By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience, business technology
    
LogMeIn
Published By: CA Technologies     Published Date: Feb 13, 2015
Organizations are managing a rapidly escalating number of projects due in large part to the consumerization of IT. As a result, you face growing demands for mobile technology-based apps and services – on top of your backlog of already ongoing strategic initiatives. And when priorities keep changing, functioning effectively is difficult without Project and Portfolio Management (PPM) tools that support your need for additional oversight, better decision-making and more efficient use of resources.
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portfolio management, mobile technology, project management, consumerization, decision making
    
CA Technologies
Published By: Juniper Networks     Published Date: Feb 05, 2018
The role of IT is changing from a traditional focus on cost-efficient enablement to a more strategic contribution. Total Cost of Ownership (TCO), while important, is being surpassed by a growing focus on automation and orchestration that is needed to fulfill enterprise demands for security, agility, and innovation. The cloud-grade enterprise network – spanning the campus, data center, and branch – must be able to respond to rapid changes in business, growing reliance on hybrid cloud architectures, and the needs of users and customers. This IP Networking Comparison Guide examines the four key areas driving enterprise network priorities and looks at key factors within each. This document will give you a clear perspective on how the various options stack up on the most important features and capabilities necessary to meet your transformation needs.
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network, transformation, enterprise, optimization, juniper
    
Juniper Networks
Published By: Progress     Published Date: Jan 22, 2019
With expectations high and requests coming from every direction, it is crucial you set strategic goals and objectives for your team that quickly drive results. But how do you set your priorities? How do you get the right mix of quick short-term wins and long-term strategic initiatives? And all the while keeping your customers, organization and stakeholders happy while ensuring the internal processes and technology are in place to support them. We will answer these questions and more in this on-demand webinar.
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Progress
Published By: BMC ASEAN     Published Date: Dec 18, 2018
The business world is entering an age of the digital “haves” and the digital “have-nots.” In fact, research firm Forrester anticipates a growing “digital crisis” in its 2018 predictions, noting that 60% of CIOs and other executives it surveyed say they’re behind in their digital transformations. Meanwhile, Forrester expects one in five CEOs will fail to act on digital initiatives and put their firms in serious jeopardy as a result. Savvy organizations are embracing cloud, the Internet of Things (IoT), artificial intelligence (AI), and other transformative technologies to solve meaningful business problems and achieve their strategic priorities. Everyone else is getting left behind. Nowhere is this fork-in-the-road moment more apparent than in how enterprise IT teams deliver and manage services, to employees and customers alike.
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BMC ASEAN
Published By: Coupa Software Inc.     Published Date: May 11, 2018
To identify the strategic priorities of CFOs and senior finance professionals over the next two years, The Economist Intelligence Unit conducted a survey, commissioned by Coupa, of 507 finance executives across industries and located in the US, UK, France and Germany.
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finance, finance strategy, financial management, finance technology, corporate finance, business technology
    
Coupa Software Inc.
Published By: Workfront     Published Date: Jan 22, 2015
Are workplace zombies killing productivity? Is frustration and discouragement spreading through your team like a virus? The Working Dead can show up in any workplace. You need to identify these zombies in your workplace and cure them before you have a workplace zombie apocalypse on your hands. Use this guide and learn how to: • Turn chaos into process • Unite team members around strategic priorities • Transform confusion into clear-eyed efficiency Bring your team back from the undead—back to doing the work they enjoy. Get this guide and start defending your office today!
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workplace environment, strategic priorities, clear-eyed efficiency, productivity, time management, enterprise applications
    
Workfront
Published By: Oracle Primavera     Published Date: Feb 10, 2015
By having a strong grip on strategic projects across a global organization, business leaders can ensure the right projects are getting the right resources, and measure their success according to criteria that reflect strategic priorities. In this executive brief, Harvard Professor Robert Kaplan walks through his six-stage system for integrating strategy and execution using the balanced scorecard. The combination of measuring performance and leveraging software tools designed to track a global portfolio of projects and initiatives can help businesses achieve breakthrough performance.
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oracle, integrating strategy, strategic projects, project management
    
Oracle Primavera
Published By: Cisco     Published Date: Dec 23, 2014
Read how cloud technologies can help IT team’s transition from tactical systems administrators to strategic service brokers. In doing so, they can redefine their roles, transform their relationships with business groups, and help move organizational priorities forward.
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cloud, cloud computing, role of it, it relationships
    
Cisco
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Home working is among the top three strategic priorities for many Fortune 500 companies. The home working business model continues to accelerate in customer contacts, mid and back office functions as well as across the enterprise.
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next generation, home agent series, fortune 500, interactive intelligence, business case for home working, back office functions, it management, enterprise applications, data management, business technology
    
Interactive Intelligence
Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.
Tags : 
customer experience, customer satisfaction, support desk, customer care, customer support
    
LogMeIn
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