service management

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Published By: Symantec.cloud     Published Date: Sep 14, 2010
Spend more time doing something constructive and less time on routine administration.
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messagelabs symantec hosted services, streamline routine operation, it manager, it management
    
Symantec.cloud
Published By: Uberall     Published Date: Jan 24, 2019
We’ll give you some key insights on how consumers are using technology platforms to guide them, how your clients can leverage those tools to win business, and how you can drive recurring revenue through location marketing services. We’ll also offer some specific tips on optimizing online presence for brands and maximizing budget – taking advantage of the techniques most likely to drive business. Read on to learn more!
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local marketing, location analytics, location-based marketing, location-based services, mobile marketing, real-time location systems, marketing research, geofencing, location management, local listings management, local review management, local reputation management
    
Uberall
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
If your organization is one of the 95% of enterprises that operate in the cloud, you are already grappling with cloud security. And if your organization is one of the 85% of companies that use multiple Infrastructureas-a-Service (IaaS) and Software-as-a-Service (SaaS) clouds, you have additional issues to consider. Compared to the days when organizations managed everything on-premises or only had a handful of cloud deployments, this new multi-cloud world exacerbates the expansion of the attack surface and makes threat containment and accountability more difficult. Further, pressure on security teams to protect everything in the multi-cloud environment is leading to reactive and expensive threat management. If you are a security leader tasked with meeting the challenges of a multi-cloud environment, eventually you’ll find that siloed cloud security strategies fall short of the mark. But don’t wait. Now is the time to consider a holistic security approach that reclaims control from dispa
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Fortinet EMEA
Published By: Jamf     Published Date: Nov 05, 2018
There are no signs of Apple device growth slowing down in the enterprise. In fact, 3 out of 4 employees now choose an iPhone or iPad for their mobile device. Our guideon the basics of device management will help you enhance iPhone, iPad and iOS management skills by providing you with: • An introduction to iPhone, iPad and iOS management • Explanation of Apple services and programs available • Outline of lifecycle management stages • Insight for infrastructure planning • Overview of the industry-leading Apple management solution
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Jamf
Published By: IBM     Published Date: Apr 18, 2012
This webcast features a conversation with Tom Lentz, Manager of IT and Finance for the Facilities Department at The Johns Hopkins Hospital in Baltimore, MD/USA. During this Webcast, Axendia Industry Analyst Daniel Matlis discusses with Mr. Lentz how The Johns Hopkins Hospital uses its Integrated Asset and Service Management solution to improve uptime to support patient care; control costs for procurement, maintenance, labor and materials; support regulatory compliance activities; and use workflow capabilities for internal controls.
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healthcare, johns hopkins, cost, asset management, service management, ibm
    
IBM
Published By: IBM     Published Date: Apr 27, 2012
During this Webcast, Axendia Industry Analyst Daniel Matlis discusses with Mr. Lentz how The Johns Hopkins Hospital uses its Integrated Asset and Service Management solution to improve uptime to support patient care; control costs for procurement, maintenance, labor and materials; support regulatory compliance activities; and use workflow capabilities for internal controls.
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healthcare, ibm, labor, maintenance, patient care
    
IBM
Published By: VMware AirWatch     Published Date: Jul 20, 2017
Take a deeper look into how AirWatch enables Windows management to evolve from a rigid PC-centric approach to one offering a flexible and over-the-air configuration model. This session will delve into the specific configuration, security and OS patch management technologies that AirWatch introduces, as well as leveraging AirWatch alongside conventional Windows management tools that are in use today. • Leverage product provisioning and native configuration management features for policy management from the cloud • Integrate with the new Windows Update as a Service to flexibly manage OS updates and patches on or off the domain • Ensure endpoint security and data protection via advanced security features in the management platform and Windows 10
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VMware AirWatch
Published By: IBM     Published Date: Oct 10, 2013
Like many financial institutions today, the full-service Swedish bank featured in this case study has responded to changing customer needs, evolving from its original founding more than 100 years ago. As a result, the bank has realized remarkable success. Of course, along with that success have come significant challenges. New business growth, plus the rise in Internet and mobile banking, intensified the bank’s need for continuous availability of its IT infrastructure. IBM Resiliency Consulting Services helped the bank strengthen and streamline its environment. In the case study, you can read how teaming with IBM helped the bank meet recovery point and recovery time objectives; mitigate risk; and provide the flexibility to meet business demands without added IT expense.
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ibm, resiliency consulting, ibm, full-service swedish bank, hyperswap, optimizing risk management, risk management, bank optimization, management capabilities, swedish banks, resiliency consulting, consulting solution
    
IBM
Published By: VMware, Inc     Published Date: Oct 30, 2014
VMware® delivers vCloud® Government Service, provided by Carpathia®, an enterprise class hybrid cloud solution where both onsite and offsite IT environments are not just connected and integrated with common management, but are designed to run existing and new applications in exactly the same way. With vCloud Government Service, government customers don’t have to spend cycles adapting to the cloud and rewriting code; instead, they can focus on leveraging what the cloud brings to deliver value to their branch of government or mission responsibilities. Customers can securely extend their data centers to the cloud rapidly, easily and confidently, using a more supportive and integrated cloud infrastructure that is FedRAMP authorized.
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hybrid cloud, government agencies, it environments, cloud infrastructure, networking, it management, data center
    
VMware, Inc
Published By: TeamQuest     Published Date: Dec 19, 2014
Businesses are constantly putting pressure on price, performance and reliability of IT services and infrastructure. Recent adoption of technologies such as virtualization, dynamic computing and various forms of cloud computing coupled with changing management paradigms has raised the stakes even more. This ruthless drive for efficiency calls for the use of more sophisticated optimization methods. It is safe to say that if you don’t, chances are you will be “done” by others who do.
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infrastructure, virtualization, optimization, guide, descriptive, diagnostic, predictive, prescriptive, analysis, efficiency, risk, white, paper, it management, knowledge management, data management, data center
    
TeamQuest
Published By: Torry Harris Business Solutions     Published Date: Jul 05, 2007
The information overload on SOA is largely on describing its merits, its principles and the vast variety of products intended to address its needs. This document is written to identify the factors to be considered, and articulate the principles and questions to be asked that will drive the decisions within each enterprise towards creating a road map for implementation.
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service oriented, service-oriented, soa, network architecture, soa roi, change management, it spending, governance, bpm, eda, bam, infrastructure, service management, thbs, torry harris
    
Torry Harris Business Solutions
Published By: Oracle     Published Date: Nov 01, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service, cloud service, customer assistance, agent assistance, customer service experience, smartassistant, social support communities, higher customer satisfaction
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service, cloud service, customer assistance, agent assistance, customer service experience, smartassistant, social support communities, higher customer satisfaction
    
Oracle
Published By: CA Technologies     Published Date: Jun 05, 2014
A report into how an automated lifecycle approach to DevOps supports the agile business
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application delivery, high velocity application delivery, devops strategy, service virtualization, release automation, application performance management
    
CA Technologies
Published By: Rackspace     Published Date: Jan 19, 2016
Rackspace® Private Cloud Powered by OpenStack® is backed with our results-obsessed service known as Fanatical Support.® Our exceptional customer service means we’re in it with you every step of the way. From initial design to ongoing management for your production environment, we manage your cloud so you can focus on your core business.
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rackspace, cloud, information technology, security, data center
    
Rackspace
Published By: Service Now     Published Date: Feb 15, 2017
ServiceNow shares this practical guide for using service management to simplify your HR delivery—the challenges it addresses, how it addresses them, how it can benefit your organization, and some easy ways to get started.
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servicenow, service delivery, hr service delivery, service management
    
Service Now
Published By: Systinet     Published Date: Aug 21, 2009
As a strategy for creating a flexible and agile IT, service-oriented architecture (SOA) has gained considerable momentum in recent years, largely due to the advent of standards-based Web services.
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web services security, web services, web service security, information management, business analytics, business metrics, system management software, programming application, service oriented architecture, service-oriented architecture, systinet, it management, platforms
    
Systinet
Published By: BMC Software     Published Date: Jan 31, 2014
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, cloud-based, customer experience, consumerization, it management, knowledge management, enterprise applications
    
BMC Software
Published By: Rackspace     Published Date: Jan 19, 2016
In recent years, the term “cloud” has appeared seemingly everywhere. But it’s become difficult to understand what precisely someone means when they say “cloud.” The National Institute of Standards and Technology defines cloud computing as a “model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g. networks, servers, storage, applications and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.”
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rackspace, cloud, application, software development, security
    
Rackspace
Published By: CA Technologies     Published Date: Jun 26, 2017
Organizations undergoing digital transformations are dealing with amplified concerns around risk and security, which isn’t surprising. Ensuring visibility and accountability for compliance, security and governance while enabling flexibility for digital transformation requires a fresh and more tightly aligned approach to who—and now what in the form of applications, services, machines and things—are given the keys to the kingdom: privileged access. Read this white paper to understand how the digital transformation journey requires thinking through a clear roadmap that spans multiple years, anticipating near- and long-term requirements from a privileged access management solution and ensuring scope and scale needs at a reasonable cost of ownership through the entire lifecycle.
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CA Technologies
Published By: Symantec.cloud     Published Date: Feb 12, 2010
Understand the legal issues if you do not conduct a risk assessment before creating your AUP.
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messagelabs, symantec hosted services, aup, acceptable use policy, security risk assessment, information security, business continuity management, compliance
    
Symantec.cloud
Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zycus     Published Date: Nov 30, 2009
If the go-go 1990s, with its fast money and flush credit seeking rapid and steep returns, created the demand for "renaissance" Chief Financial Officers ("CFO"), who could manage (and market) both the strategic and financial operations of the enterprise, the more sobering decade that followed led directly to the creation and subsequent rise of the Chief Procurement Officer ("CPO"), who could reduce costs, build internal relationships, and develop strategic suppliers efficiently and effectively.
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zycus, cfo, chief financial officer, procurement, chief procurement officer, sourcing companies, sourcing services, sourcing, reverse auction, e sourcing, eprocurement, strategic planning, procurement and outsourcing, [sourcing companies], [sourcing services], procurement strategy, procurement services, reverse auctioning, procurement management, electronic procurement
    
Zycus
Published By: Zycus     Published Date: May 01, 2009
The global recession is taking no prisoners. Neither industry, nor region, nor company-size has provided shelter from its impact. Within the enterprise, few business functions have been unaffected. Yet, as this business downturn continues, the Chief Procurement Officer's ("CPO") agenda and the CEO's agenda have started to converge.
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zycus, recession, downturn, procurement, sourcing companies, sourcing services, sourcing, reverse auction, e sourcing, eprocurement, strategic planning, procurement and outsourcing, [sourcing companies], [sourcing services], procurement strategy, procurement services, reverse auctioning, procurement management, electronic procurement, strategic procurement
    
Zycus
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