service management

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Published By: CA Technologies     Published Date: Oct 22, 2014
This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.
Tags : 
cloud service management
    
CA Technologies
Published By: CA Technologies     Published Date: Oct 22, 2014
This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.
Tags : 
cloud service management
    
CA Technologies
Published By: CA Technologies     Published Date: Oct 22, 2014
This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.
Tags : 
cloud service management
    
CA Technologies
Published By: CA Technologies     Published Date: Oct 22, 2014
This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.
Tags : 
cloud service management
    
CA Technologies
Published By: Cherwell Software     Published Date: Jun 21, 2018
Digital innovation has fundamentally changed how the world operates. As modern technology permeates every area of our lives, our expectations around the availability of information and the speed with which we can obtain it are higher than ever before. This applies to how we shop, as well as how we make business and major life decisions.
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service, management, technology
    
Cherwell Software
Published By: Villanova     Published Date: Aug 21, 2009
Based on the Japanese words Seiri, Seiton, Seiso, Seiketsu and Shitsuke, the 5S philosophy focuses on effective workplace organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non-value activity while improving quality efficiency and safety. Once fully implemented, the 5S process can increase morale, create positive impressions on customers, and increase efficiency and organization.
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lean methods, productivity, efficiency, workforce management, customer service, six sigma, 6 sigma, project management, business management, business process management, bpm, people management, villanova, it management
    
Villanova
Published By: XO Communications     Published Date: Jul 22, 2015
Download this white paper to learn six reasons why XO UCaaS is the right hosted solution for your business: - Lower your 'total cost of ownership' - Business continuity assurance - Eliminates obsolescence - Always the right size - Focus your IT team on business performance - Empower a fully distributed and mobile workforce
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xo ucaas, unified communications, hosted service provider, it management, mobile workforce
    
XO Communications
Published By: Logicalis     Published Date: Sep 22, 2014
Most data initiatives face roadblocks from both technology and business perspectives. What steps can you take to resolve them, and what are the areas where an IT provider can help?
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netapp, logicalis, data centers, data, data management, big data, digital asset management, data center services, data center knowledge, it management, enterprise applications, data center
    
Logicalis
Published By: Logicalis     Published Date: May 06, 2014
Most data initiatives face roadblocks from both technology and business perspectives. What steps can you take to resolve them, and what are the areas where an IT provider can help?
Tags : 
hewlett packard, logicalis, data centers, data, data management, big data, digital asset management, data center services, data center knowledge, it management, enterprise applications
    
Logicalis
Published By: CloudHealth by VMware     Published Date: Feb 13, 2019
Govern Your AWS Environment with Automated Policies If you manage a dynamic cloud environment, you already know that managing your assets and dealing with continuous changes is time consuming. Centralize governance across your AWS environment, and enable policies across areas like: • Asset & Configuration Management • Financial Management • Cost Optimization • Performance Management Read this eBook to learn the best practices for policies that you must put in place to reduce the time it takes to optimize and manage your infrastructure.
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cloud management, amazon web services, multicloud management, amazon ec2
    
CloudHealth by VMware
Published By: Recurly     Published Date: Mar 07, 2016
Subscription businesses have often been referred to as the holy grail of business because of the recurring revenue generated from customers. However managing day-to-day billing transactions can be daunting for business owners who typically resort to building their own billing solution. The better approach is to choose a recurring billing management service. Here are 6 reasons why outsourcing your recurring billing management might be a better solution.
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recurly, outsourcing, outsourcing recurring billing, best practices, subscription businesses, billing transactions, billing solutions, billing management service, networking, it management, wireless, data management, business technology
    
Recurly
Published By: Comcast Business     Published Date: Mar 24, 2015
Today’s K-12 schools are hungry for bandwidth. The reason is clear: highperforming, reliable and easily expanded network services support the latest classroom innovations, including videoconferencing, 1:1 computing, distance learning and modern learning management systems. It’s no surprise then that progressive educators now see a direct link between the overall success of their school districts and access to high-capacity networks. This emerged as a clear trend in new research by the Center for Digital Education (CDE) — a commanding 98 percent of administrators and IT representatives said the future of K-12 education hinges on ubiquitous connectivity. This white paper lays a framework for planning and implementing high-performance networks. In addition to explaining why now’s the time to plan network upgrades, this paper answers one of the fundamental questions asked by IT managers at schools everywhere: “How much network capacity will we actually need?”
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education, network modernization, high-performance networks, bandwith, classroom innovations, networking, it management
    
Comcast Business
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Cherwell Software     Published Date: Jun 21, 2018
Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid foundation and a common language for IT service management (ITSM) in these rapidly changing times. The problems arise when ITIL is seen as dogma. If you apply it too literally—as rules to follow, instead of recommendations to consider—ITIL will slow you down. You’re left struggling to keep up with ever-increasing user demands, not to mention your enterprise’s need to modernize and digitally transform. If you suspect ITIL is slowing you down, read on to uncover the seven ways ITIL has commonly been misapplied—and gain guidance on how you can go faster, while still upholding ITIL principles.
Tags : 
itil, implementation, digital
    
Cherwell Software
Published By: MuleSoft     Published Date: Jul 13, 2018
"This brief API management best practices eBook will give API strategists, architects and developers a roadmap for creating practical APIs by leveraging existing services. By following the 7 best practices outlined in this ebook, developing successful APIs is easier than you think. The best practices guide will cover: -The relationship between SOA and API management -How to think about and approach API design -A pattern for securing and managing your APIs -Things to consider when selecting an API management solution"
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MuleSoft
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
SecureWorks provides an early warning system for evolving cyber threats, enabling organisations to prevent, detect, rapidly respond to and predict cyber attacks. Combining unparalleled visibility into the global threat landscape and powered by the Counter Threat Platform — our advanced data analytics and insights engine —SecureWorks minimises risk and delivers actionable, intelligence driven security solutions for clients around the world.
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cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Birst     Published Date: Jul 16, 2013
Discover seven indications that you need advanced analytics for your CRM application and why they matter. Learn about common CRM data analysis pain points and how advanced CRM analytics can solve them.
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics, sales analytics, hr analytics, marketing analytics, financial analytics, supply chain analytics, automated data management, dashboards, infrastructure
    
Birst
Published By: Uberall     Published Date: Jan 24, 2019
Offering a holistic suite of location marketing services can be a huge differentiator for your business. After all, the primary metric of success for most SMBs and SMEs is how many customers you can get through their doors. Having a strong location marketing game is critical to both delighting them and growing your own business.
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local marketing, location analytics, location-based marketing, location-based services, mobile marketing, real-time location systems, marketing research, geofencing, location management, local listings management, local review management, local reputation management
    
Uberall
Published By: Cambium Networks     Published Date: Oct 03, 2016
Download this white paper to learn more about these 7 things utilities should know about private wireless networks: Capacity vs. range Topologies (PTP, Rings, Mesh, PMP) Licensed vs. unlicensed Line of sight vs. non-line of sight Security Quality of service Network management
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wireless networks, security, network management, quality of service
    
Cambium Networks
Published By: Innotas     Published Date: May 12, 2009
Today's business challenges are both epic and unprecedented, which, if not met by quick and decisive actions, can result in catastrophic consequences. Taking control of IT is one of the best ways to take control of your business.
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issue management, issues management, it governance, pmo, ppm, professional services automation, program management, program management office, program portfolio management, project arena, project management office, project portfolio management, projectarena, resource management, resource utilization, time and expense, time card, time management, time sheet, time tracking
    
Innotas
Published By: ServiceNow     Published Date: Jul 24, 2015
A successful IT Asset Management (ITAM) program can help you lower your costs and increase your asset utilization. You benefit by avoiding unplanned expenses, reducing the effort required to manage your assets, and making better business decisions.
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itam, servicenow, capex, opex, it budget, it management
    
ServiceNow
Published By: FinancialForce     Published Date: Jun 21, 2017
Continue reading and uncover the top 9 reasons why Professional Services works better on the Salesforce platform to help drive growth and bridge the services and sales divide for smarter services delivery.
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professional services automation, psa, services automation, professional services, project management, project management software, resource management, time & expense management, project management for salesforce, psa for salesforce, cloud erp, talent management, project financials, professional services communities, mobility and collaboration
    
FinancialForce
Published By: Splunk     Published Date: Sep 10, 2018
collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside other tools to help identify trends, issues and relationships not easily observable. Read this e-book to get a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment.
Tags : 
it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms, monitor end to end, itoa, aiops, predictive analysis, machine learning, event correlation, event management, it operations analytics, it analytics, ibm watson, hp monitoring, hp operations manager
    
Splunk
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