service management

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Published By: Time Clock Plus     Published Date: Feb 07, 2019
While the legal requirements to provide employees with paid or unpaid leave for family and medical issues become more complex, the leave-management tools and services available to employers continue to expand. Employers with the budget to do so are outsourcing—often to a single vendor—leave-management tasks for the federal Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA), and state and local leave ordinances, according to recently released findings from a survey of 1,203 employers conducted in 2017. Employers with the resources to manage leave internally are increasingly using technology to assist them.
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Time Clock Plus
Published By: ClickSoftware     Published Date: Mar 20, 2014
Learn how leveraging the cloud to optimize field workforce management improves the experiences of your customers while also lowering operational costs.
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cloud, communication, customer services, process visibility, mobile workforce management, business technology, telecom
    
ClickSoftware
Published By: ClickSoftware     Published Date: Mar 20, 2014
A white paper on how the customer experience can be improved through the elimination of front office and field workforce communication barriers.
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cloud, communication, customer services, process visibility, mobile workforce management, business technology, telecom
    
ClickSoftware
Published By: VMware Citrix     Published Date: Jan 23, 2018
VMware Horizon and Workspace ONE is the most complete solution for delivering, managing, and protecting Windows desktops, applications, and online services across devices, locations, media, and connections. To learn more about how Workspace ONE delivers and manages any device by integrating identity, application, and enterprise mobility management: Visit http://www.vmware.com/products/horizon
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vmware, horizon, workspace, delivering, managing, applications, desktop, online services
    
VMware Citrix
Published By: VMware Citrix     Published Date: Jan 23, 2018
VMware Horizon® 7 offers full-featured support for hosted applications and shared desktop sessions, expanding the capabilities of the leading virtual desktop infrastructure (VDI) platform. Tightly integrated with Microsoft Remote Desktop Services (RDS), Horizon can deliver hosted applications and desktop sessions, virtual desktops, and VMware ThinApp® virtualized applications, all supported on the devices end users want to use. This white paper provides guidance for adding support for hosted applications and desktop sessions to your VMware Horizon infrastructure. Whether the goal is to integrate an existing RDS environment for combined management with VMware Horizon virtual desktops or deploy hosted applications and desktop sessions for the first time, VMware Horizon provides the technology required and a simple path forward.
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hosted, applications, horizon 7, virtual desktop, infrastructure, microsoft, remote, services
    
VMware Citrix
Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.
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canon business process services, outsourcing services, managed services, logistics services, warehouse management, facilities management, commercial real estate management, corporate real estate management, business operations, vendor management, performance management, service level agreements, slas, knowledge management, business technology
    
Canon Business Process Services, Inc.
Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
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canon business process services, document management, document imaging, business performance management, outsourcing services, managed services, balanced scorecard framework, slas, service level agreements, improving operational efficiency, improve business results, six sigma methods, document services, claims processing, document processing, forms processing, it management
    
Canon Business Process Services, Inc.
Published By: Red Hat, Inc.     Published Date: Jul 10, 2012
Cloud computing has a lot of appeal, from auto-scaling to lower costs, and it's all just a few clicks away. Thus, the big question is not "why cloud?" but rather "how cloud?"
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cloud, cloud computing, autoscaling, lower costs, applications technology, applications platform, it productivity, application lifecycle, tomcat, java ee, virtualization, multiple platforms, platform-as-a-service, paas, developer productivity, maven, hudson, production support, production maintenance, cloud architecture
    
Red Hat, Inc.
Published By: BMC ESM     Published Date: Aug 19, 2009
Would you trust your network monitoring tools enough to know when something is truly halting a business service? While Mary Nugent won’t use this podcast to attempt to tell you technical details on the correct alarming thresholds, she will share some excellent stories about predicting a system’s behavior. Run Time: 11:30.
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network, networking, monitoring, podcast, bmc, monitor, business service, business behavior, network, management, performance
    
BMC ESM
Published By: BMC ESM     Published Date: Aug 19, 2009
Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process – from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.
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bmc software, virtualization, service management processes, service management solutions, virtualization enabled, networking, it management
    
BMC ESM
Published By: BMC ESM     Published Date: Sep 15, 2009
Many CIOs are looking to implement the power of Cloud computing, but they don't know where to begin. How do you take full advantage of this technology and implement the correct strategy for your environment? What services should you offer via the Cloud? Read the paper, "Cloud Computing In Perspective," by BMC Software Chief Technology Officer Kia Behnia.
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bmc esm, cio, cloud computing in perspective, itil, cloud computing environments, public, private, hybrid, hipaa, payment card industry, pci, business service management
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 05, 2009
This paper discusses the pressing need for IT modernization. It describes how a strong service assurance capability enabled by available BSM solutions can help you meet this need and deliver compelling business benefits. These benefits include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.
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bmc esm, it modernization, business service management, consolidation, automation, configuration management database
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 06, 2009
Improved Productivity, Increased Responsiveness, and More Than $5 Million in Annual Savings
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bsm esm, virtualization, automation, productivity, business service management, itil
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 06, 2009
As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
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bsm esm, service automation, business service management, roi, configuration management, patch management, server
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 06, 2009
This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
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bmc esm, itil service operation, itil, application management, business service management, confirguration management system
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 09, 2009
Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis, and positions BMC in the Leaders' Quadrant. Read the report
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bmc esm, magic quadrant, consolidation, eca, event correlation and analysis, business service management, event management, deduplication
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 09, 2009
Through savings generated by improvements in operational efficiency you can continue to fund the IT improvements your business needs. Read a short overview of how BMC Solutions drive operational efficiency.
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bmc esm, operational efficiency, productivity, roi, service management, bsm
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 09, 2009
In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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bmc esm, service automation, utility computing, business service management, itil, roi, server compliance
    
BMC ESM
Published By: Progress Software     Published Date: May 27, 2010
Financial services firms can achieve a higher level of operational responsiveness with the seamlessly integrated and customizable responsive process management (RPM) solution from Progress Software. Monitor, control and improve your business in real time with this suite of tools designed to help financial services firms deliver a higher level of business performance while sensing and responding in real time to changing conditions and business events. Easily integrated into your exiting IT environment, the Progress RPM solution allows financial services firms to gain real competitive advantage. Download the white paper now!
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responsive process management, operational responsiveness, financial services, securities, trading operations, loan approval, capital markets, derivatives trading, insurance, business transaction management, business process management, complex event processing
    
Progress Software
Published By: Progress Software     Published Date: Jul 20, 2010
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.
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progress rpm brochure, progress software, telecom, progress datasheet, rpm datahsheet, rpm brochure, progress brochure, responsive process management, progress data sheet, rpm data sheet
    
Progress Software
Published By: NetIQ     Published Date: Nov 01, 2012
Download this whitepaper and learn about the risks of cloud computing, how you can control those risks and a few things to keep in mind when selecting a vendor for your cloud solutions.
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cloud computing, access control, saas, software-as-a-service, security, compliance, user access management, security risks, business technology
    
NetIQ
Published By: Promisec     Published Date: Mar 20, 2012
One of the greatest challenges to enforcing IT security and compliance lies at the endpoints, especially within Microsoft infrastructures. Learn how agentless technology has become mandatory in seeing, analyzing, and fixing Windows endpoint issues.
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endpoint, endpoint management, endpoint control, compliance, it compliance, security, security compliance, agentless, microsoft, windows, registry keys, windows registry, windows processes, windows services, agent, desktop management, windows registry, asset discovery, asset management, asset inventory
    
Promisec
Published By: nimsoft     Published Date: Apr 10, 2012
The ITMaaS segment is a part of the broader SaaS world. However, the adoption drivers and emerging market characteristics of the segment mimic those of IaaS and PaaS to a greater degree than the enterprise SaaS market.
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nimsoft, technology, it management, service, application, analytics, technology management, business technology
    
nimsoft
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