self service portals

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Published By: SDL     Published Date: Nov 12, 2019
Communication is Easy - or is it? Collaboration across global teams is essential to the success of multinational organizations, but ensuring everyone understands each other can be challenging. Online translation sites can pose security risks, especially for sensitive internal information, so how can corporations make it easier for teams to understand each other? Learn how overcoming the barriers to corporate collaboration produces valuable dividends: Communication in a person's native language minimizes misunderstandings and improves employee satisfaction. Protection from exposing sensitive company information through the use of unsecure, instant self-service translation portals. Bring a global perspective to your organization's decision making despite the language barrier.
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SDL
Published By: Aspect Software     Published Date: Nov 06, 2014
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors. Download to learn more!
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aspect, digital consumer, self service, voice response market, it leads, ivr investments, omni channel, omnichannel
    
Aspect Software
Published By: Cherwell Software     Published Date: Sep 22, 2015
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability. To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
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business enablement, cloud applications, cloud computing, cloud infrastructure, cloud strategy
    
Cherwell Software
Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
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help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation
    
Dell Software
Published By: IBM MaaS360     Published Date: Sep 30, 2014
End users are demanding their own devices in the workplace, making IT the shepherds of a potentially unruly flock? The good news is IT can embrace BYOD with security and confidence given the right preparation and technology??
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byod, device discovery, self-service portals, end users, knowledge management, business technology
    
IBM MaaS360
Published By: IBM     Published Date: Mar 11, 2008
Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before.  Download this paper to find out how, through the power of Web portals, IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.
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ibm, corporate portal, portal, portals, knowledge management
    
IBM
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