response time

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Published By: IBM     Published Date: Sep 10, 2013
There is no fail-safe in today's digital world. Incidents will occur, both unintentional and malicious. To mitigate damage and organizational impact, the agile organization will respond quickly. To mitigate risks before damage occurs, an organization can maintain a continuous high state of security, ensure that all computing endpoints are in compliance, automate actions to shorten response time and enact measures to control infections with quarantine and until remediation is complete. Read this whitepaper to learn how IBM Endpoint Manager helps organizations respond quickly to today's threats.
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proactive response, ibm, advanced persistent threats, agile organization, compliance, computing endpoints, digital world, endpoint management, endpoint software, mitigate risks, security, enterprise applications, data management, business technology
    
IBM
Published By: IBM     Published Date: Dec 06, 2013
Partners and customers expect instantaneous response and continuous uptime from data systems, but the volume and velocity of data make it difficult to respond with agility. IBM PureData System for Transactions enable businesses to gear up and meet these challenges.
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ibm, ibm puredata system, data, data mangement, database, integration, transactions, workload, availability, data system, data management, business technology, data center
    
IBM
Published By: IBM     Published Date: Aug 28, 2014
The paybacks from paper-free processes can be dramatic: much improved response times and greater productivity of back-office staff. Extending capture to mobile devices provides even closer coupling to back-office workflows. Yet the progress being made towards paper-free processes is very slow. In this report, AIIM looks at the reasons for this poor progress, measure the adoption of digital mailrooms, chart the progress of mobile capture, and show which paper-free processes are the most effective. It helps you build a business case for the battle against paper, and make recommendations on how to move the business forward on all fronts.
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paper-free processes, digital mailrooms, mobile capture, business technology
    
IBM
Published By: IBM     Published Date: Jun 25, 2018
Recognizing the shift to a subscription business model required real-time customer support, Autodesk turned to IBM technology to enhance its customer experience. Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk. Find out how Watson Assistant can accelerate your customer support experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM
Published By: IBM APAC     Published Date: Apr 27, 2018
While relying on x86 servers and Oracle databases to support their stock trading systems, processing rapidly increasing number of transactions fast became a huge challenge for Wanlian Securities. They shifted to IBM FlashSystem that helped them cut average response time for their Oracle Databases from 10 to less than 0.4 milliseconds and improved CPU usage by 15%. Download this case study now.
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IBM APAC
Published By: IBM Unica     Published Date: Feb 09, 2012
Download this white paper to learn how forward-thinking organizations are deploying real-time marketing strategies to generate offers based on deep customer profiles, transaction histories, and other rich, real-time context.
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ibm, real-time, marketing, customer satisfaction, response rates, real-time content, marketing research, marketing solutions
    
IBM Unica
Published By: Ifbyphone, Inc.     Published Date: Feb 11, 2013
How often do prospects fill out a form on your site, but lose interest by the time your sales team responds? A sale is 22 times more likely to happen when you make contact within 5 minutes. Learn how to respond instantly to web leads in this guide.
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inbound, lead, sales, lead response, lead generation
    
Ifbyphone, Inc.
Published By: Infor     Published Date: Apr 01, 2010
Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
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infor crm epiphany outbound marketing, event-based marketing, response rate, mass-marketing, customer relationship
    
Infor
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
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customer, service, automation, voice, response
    
Infosys
Published By: Infosys     Published Date: May 21, 2018
Machines often form the backbone of businesses. Machinery breakdowns are extremely costly and there's never really a good time for these breakdowns. IN response to this challenge, companies have explored a variety of strategies - even preventive maintenance programs - to increase machine uptime. But every strategy - even a combination of strategies - has had only limited success.
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strategy, business, machines, maintenance
    
Infosys
Published By: Intercom     Published Date: Apr 05, 2018
In Sales, timing is everything. You can have the world’s most talented sales team and the greatest product but still lose to a competitor.
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Intercom
Published By: iPass     Published Date: Jun 15, 2009
In this Webcast, Brownlee Thomas, Ph.D., Principal Analyst from Forrester Research, Inc., talks about current enterprise mobility trends, shows you what other companies are doing in response to these trends and gives you best practices for reducing your own mobility costs. Don't miss this timely and insightful Webcast.
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ipass, wifi, smartphones, roaming, web portal, vpn, ethernet, connection detail records, cdrs
    
iPass
Published By: Kronos     Published Date: May 30, 2018
How do you know for sure that you're managing compliance with labor laws and regulations correctly and accurately? Start by completing this checklist. Responses to a recent Kronos® survey of 812 HR and payroll managers identified five key compliance readiness issues that organizations need to address to reduce risk of noncompliance. These issues were determined from questions such as: •Can I easily respond to and communicate to my organization about new regulations within 60 to 90 days? •Do I spend more time on duplicate data entry among various systems than I do on strategic initiatives? •Does my workforce management vendor provide education and tools that help my organization stay compliant? Download this piece and complete the entire checklist to see where your organization stands on compliance preparedness. You can also and find out more about the Kronos single unified platform for HR and payroll that can help you adapt to regulatory changes and reduce the data-entry complexity, co
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Kronos
Published By: LogMeIn     Published Date: Apr 19, 2012
iS3, creator of the award winning anti-spyware technology STOPzilla and other solutions, needed a more nimble and efficient way to support prospects and customers. Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer service, reduce response time and increase productivity - all at a more than 70% savings to their previous solution in the first year alone.
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logmein, technology, is3, chat, customer satisfaction, customer service, productivity, technology solutions, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: Jan 15, 2014
Today’s consumer is almost ambivalent when it comes to customer service channels; this generation of shoppers simply wants service their way. Take a look at the 2013 survey of internet shoppers.
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logmein, live chat, e-tailing, multichannel communications, live chat best practices, channel usage, channel satisfaction, chat frequency, social media, retailer response time, proactive chats, chat receptiveness, chat session, success factors, customer satisfaction, chat availability, influence on purchase
    
LogMeIn
Published By: Logrhythm     Published Date: Feb 24, 2016
This eBook looks at different threat sharing initiatives and alliances as well as explores how automating intelligence sharing will significantly accelerate detection and response times.
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cyberthreat, cyberthreat intelligence, security, it solutions, cti companies, cti intelligence
    
Logrhythm
Published By: Macquarie Telecom     Published Date: Mar 30, 2015
This paper will help you to understand the importance of creating a DRP for your company. This is a critical step in preparing for disaster, improving employee response, reducing downtime, and quickly returning to normalcy.
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disaster recovery, risk reduction, disaster recovery plan, drp, how to create an effective drp, write a drp, steps to write a formal drp
    
Macquarie Telecom
Published By: MalwareBytes EMEA     Published Date: May 10, 2019
INDUSTRY Technology BUSINESS CHALLENGE Reduce the impact of malware on enterprise resources IT ENVIRONMENT Symantec antivirus, layered enterprise security SOLUTION Malwarebytes Incident Response RESULTS Saved hours per week by eliminating manual threat remediation Detected and remediated threats that otherwise would not have been found Eliminated downtime for end users with thorough scans and fast remediation Easily generated reports that keep upper management informed
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MalwareBytes EMEA
Published By: McAfee     Published Date: Nov 20, 2014
A survey commissioned by Intel Security and conducted by Evalueserve, in conjunction with the report, suggests that a majority of companies lack confidence in their ability to detect targeted attacks in a timely manner. Even companies best prepared to handle targeted attacks are taking the time to investigate high volumes of events. Key findings include 78% of those able to detect attacks in minutes had a proactive, real-time SIEM solution.
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siem, incident response, ir capabilities, threat intelligence, indicators of attack, indicators of compromise, foundstone, ioas, iocs, evalueserve, real-time siem, security
    
McAfee
Published By: McAfee     Published Date: Nov 20, 2014
How do we get more visibility into attacks across our environments, improve our response, and reduce response time? SANS Analyst, James Tarala, provides insight on the solution by automating functions that should be automated and connecting the dots between detection systems and response. Connecting these dots and applying intelligence provides responders rich context into the observed behaviors for taking action. Integrating these processes improves accuracy, while reducing time, manpower, and costs involved in detecting and managing events. This white paper explores how to achieve this.
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sans, incident response, detection systems, data correlation and aggregration, siem, security analytics tools, security
    
McAfee
Published By: McAfee     Published Date: Nov 20, 2014
This paper is the result of a recent SANS survey exploring the use of analytics and intelligence today and exposes the impediments to successful implementation. Organizations that are deploying analytics and intelligence properly are experiencing faster response and detection times, as well as greater visibility. However, many are confused about how to integrate and automate their intelligence collection processes.
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siem, threat intelligence, platform integration, correlation and analysis, third-party intelligence tools, security
    
McAfee
Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration.
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crm, enterprise crm, customer relationship management, enterprise software, microsoft, microsoft dynamics, microsoft crm
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft, together with Unisys Corporation, completed benchmark testing of Microsoft Dynamics CRM 4.0 running on the Microsoft Windows Server 2008 operating system with Microsoft SQL Server 2008 database software. Benchmark results demonstrate that Microsoft Dynamics CRM can scale to meet the needs of an enterprise-level, mission-critical workload of 24,000 concurrent users while maintaining performance at sub-second response times.
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microsoft crm, microsoft, microsoft dynamics
    
Microsoft Dynamics
Published By: Motorola Solutions     Published Date: Nov 29, 2018
When it comes to worker safety, mitigating downtime, and boosting productivity, nothing is faster than right NOW. Organizations across various industry segments — construction, food and beverage, chemical and industrial, and transportation equipment manufacturers — are juggling a mix of communication devices, slowing response times. Gaps in coverage, poor battery life and aging equipment reduce your ability to safely and efficiently meet production deadlines. The power of NOW puts instant communications at your workers’ fingertips — because when communication slows, production slows. Manufacturers today are under immense pressure to produce goods safely, efficiently and profitably. Meeting these goals requires reliable, clear voice and data communications. So the production line is always moving. So well-executed logistics exceed expectations. So materials and operations are tracked to maintain efficiency. So your most valuable assets — your people — are safe and connected. Unified tea
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Motorola Solutions
Published By: Motorola Solutions     Published Date: Apr 26, 2019
When it comes to worker safety, mitigating downtime, and boosting productivity, nothing is faster than right NOW. Organizations across various industry segments — construction, food and beverage, chemical and industrial, and transportation equipment manufacturers — are juggling a mix of communication devices, slowing response times. Gaps in coverage, poor battery life and aging equipment reduce your ability to safely and efficiently meet production deadlines. The power of NOW puts instant communications at your workers’ fingertips — because when communication slows, production slows.
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Motorola Solutions
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