response time

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Published By: TopLayer     Published Date: Aug 21, 2009
This white paper written by Reymann Group, compliance consultant firm, showcases thought leadership on how intrusion prevention solutions can enable proactive security responses necessary to protect today's corporate enterprise and its customers from real time threats posed by widespread cyber terrorists, hackers, and rogue insiders.
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sarbanes, intrusion prevention, ips, sox, sarbanes-oxley, sarbox, network security, cybercrime, hacker, intrustion detection, toplayer, compliance, top layer
    
TopLayer
Published By: Tricentis     Published Date: Jan 08, 2018
If you’re in the software development business, there’s no doubt you’ve heard of, dipped your toe into or even experienced the joys and pains of agile methodology. The Agile Method promotes adaptive planning, early delivery and continuous improvement, and encourages rapid and flexible response to change. It’s quickly becoming the gold standard for software development. And, as the agile world has heated up, so has the pressure on testers to produce timely releases without sacrificing quality. With the fast pace of Agile, there is rarely time to test everything, so requirements must be prioritized and testing automation is deployed where possible. With this guide you’ll learn the importance of agile testing and the different types of testing, agile methodology, and our predictions on where the agile movement is headed.
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Tricentis
Published By: Veracode     Published Date: Oct 26, 2016
When a high-profile, or simply branded, vulnerability is disclosed, security teams are expected to abandon their planned activities and react. But, these responses can be time-consuming and costly. Even if the vulnerability is achieving mainstream awareness, enterprises need to balance responses against risk. Download this handy report for guidance on preparing for a high-profile vulnerability disclosure so risk-management or security teams can respond with the appropriate level of urgency.
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veracode, security, vulnerability, high-profile vulnerability disclosure, vulnerability disclosure, enterprise applications, business technology
    
Veracode
Published By: VMWare - vFabric     Published Date: May 10, 2012
Read this case study to understand how VMware vFabric tc Server delivered more efficient application deployment, improved server deployment and management and rapid response time.
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vfabric, vmware virtualization, server virtualization, desktop virtualization, public cloud, private cloud, virtual machine, vmware, vm ware, networking, data management
    
VMWare - vFabric
Published By: Vonage Business     Published Date: May 01, 2019
Who among us has not recoiled before the horror of a terrible Interactive Voice Response (IVR) experience? IVR technology was created to save businesses money, but it has mutated into a timesucking, customer experience-crushing monster! If connecting with a customer in this day of customer experience is the goal, there’s a better way! Contain the IVR before it kills another customer relationship. Can we bring the technology to heel and bend it to our will? And can we stop its rampage before artificial intelligence makes it too powerful to be stopped?
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Vonage Business
Published By: WNS     Published Date: Apr 06, 2017
The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.
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insurance industry, wns, benefits of wns
    
WNS
Published By: Workday     Published Date: Mar 13, 2018
This report is a must-have for all service-oriented organizations considering a PSA solution. Examining the survey responses of 68 billable organizations, this detailed report gives you a holistic understanding of the benefits PSA can offer companies like yours. Read the report to see how PSA provides the real-time visibility to improve your productivity and profit.
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service oriented, psa, productivity, profit
    
Workday
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Zilliant     Published Date: Sep 27, 2018
Building Materials Manufacturer Improves Profitability and Quote Response Time with Price Optimization
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Zilliant
Published By: Zilliant     Published Date: Sep 27, 2018
Building Materials Manufacturer Improves Profitability and Quote Response Time with Price Optimization
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Zilliant
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