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Published By: Cisco EMEA     Published Date: Mar 26, 2019
Imagine if you could see deep into the future. And way back into the past, both at the same time. Imagine having visibility of everything that had ever happened and everything that was ever going to happen, everywhere, all at once. And then imagine processing power strong enough to make sense of all this data in every language and in every dimension. Unless you’ve achieved that digital data nirvana (and you haven’t told the rest of us), you’re going to have some unknowns in your world. In the world of security, unknown threats exist outside the enterprise in the form of malicious actors, state-sponsored attacks and malware that moves fast and destroys everything it touches. The unknown exists inside the enterprise in the form of insider threat from rogue employees or careless contractors – which was deemed by 24% of our survey respondents to pose the most serious risk to their organizations. The unknown exists in the form of new devices, new cloud applications, and new data. The unk
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Cisco EMEA
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Neolane, Inc.     Published Date: Nov 17, 2010
Marketing is evolving and B2B Marketers that fail to embrace this change will become irrelevant. While shocking to some, this perspective is not new; it's simply becoming increasingly apparent to the B2B marketing community.
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neolane, b2b, marketing, sirius, analytics, sales 2.1, tlbm, respondents, qualified
    
Neolane, Inc.
Published By: SAP     Published Date: Mar 09, 2017
There’s strong evidence organizations are challenged by the opportunities presented by external information sources such as social media, government trend data, and sensor data from the Internet of Things (IoT). No longer content to use internal databases alone, they see big data resources augmented with external information resources as what they need in order to bring about meaningful change. According to a September 2015 global survey of 251 respondents conducted by Harvard Business Review Analytic Services, 78 percent of organizations agree or strongly agree that within two years the use of externally generated big data will be “transformational.” But there’s work to be done, since only 21 percent of respondents strongly agree that external data has already had a transformational effect on their firms.
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SAP
Published By: Cisco EMEA     Published Date: Mar 08, 2019
And then imagine processing power strong enough to make sense of all this data in every language and in every dimension. Unless you’ve achieved that digital data nirvana (and you haven’t told the rest of us), you’re going to have some unknowns in your world. In the world of security, unknown threats exist outside the enterprise in the form of malicious actors, state-sponsored attacks and malware that moves fast and destroys everything it touches. The unknown exists inside the enterprise in the form of insider threat from rogue employees or careless contractors – which was deemed by 24% of our survey respondents to pose the most serious risk to their organizations. The unknown exists in the form of new devices, new cloud applications, and new data. The unknown is what keeps CISOs, what keeps you, up at night – and we know because we asked you.
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Cisco EMEA
Published By: SAP     Published Date: Nov 17, 2016
Culture has become one of the most important business topics of 2016. CEOs and HR leaders now recognize that culture drives people's behavior, innovation, and customer service: 82 percent of survey respondents believe that "culture is a potential competitive advantage." Knowing that leadership behavior and reward systems directly impact organizational performance, customer service, employee engagement, and retention, leading companies are using data and behavioral information to manage and influence their culture.
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sap, human resources, employee, deloitte, culture
    
SAP
Published By: Dell     Published Date: Nov 02, 2018
To out-innovate and out-pace their competition, organizations must be on a consistent path to keep their infrastructure modern. IT is under constant pressure to deliver optimized infrastructure for new business initiatives and supporting applications all while trying to contain or even reduce costs. In fact, respondents to ESG’s ongoing research consistently cite cost reduction as one of the top business drivers affecting their IT spending. When asked in a research survey how their organizations intended to contain costs in 2017, 27% of respondents said that they would be purchasing new technologies with better ROI. 1
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Dell
Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
We started with a simple question: What surprises have you experienced since you started deploying flash storage in your organization? Of course, surprises can be good or they can be bad, but we sought to understand what may have changed – and what’s not changed – since our survey respondents deployed flash storage into their environments. To that end, we asked 1,000 people to share with us their attitudes and experiences around storage. In this report, we will share with you what we learned and how you may be able to use this information to better inform your own path forward.
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flash storage, information technology, survey report, employee satisfaction
    
Hewlett Packard Enterprise
Published By: Akamai Technologies     Published Date: Nov 10, 2017
Ponemon Institute surveyed 569 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. According to respondents, these attacks cause costly application downtime, loss of customers, and involvement of IT security that can result in a cost of millions of dollars. The survey highlights the challenges in identifying who is accessing their websites using stolen credentials, as well as the difficulty in preventing and remediating these attacks.
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poneman, credential stuffing, it security, damage mitigation, research report
    
Akamai Technologies
Published By: Red Hat     Published Date: Aug 22, 2018
Unlike surveys that just look at what respondents say at a specific point in time, the BPTrends survey has been asking questions of process practitioners for over a decade. Thus, we are in a good position to generalize about ongoing trends in process work. Broadly speaking, the interest in business process change has evolved slowly. For some organizations the progress has been dramatic, but for most, their process initiatives are best described by the phrase “two steps forward; one step back.” An amazing number of organizations have focused on process work for several years, made significant progress, then, seemingly forgotten all about their process work, regressed, and then, a few years later, started up again.
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Red Hat
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mobility is being approached by mid-market and enterprise organizations globally Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and Business leaders’ views, priorities and objectives align and differ • Building a global and local view from over 1400 respondents across 14 countries in every geography
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Cisco
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mid-market organizations globally are approaching mobility. Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and business leaders’ views, priorities, and objectives align and differ • Building a global and local view from over 1400 total respondents and over 570 who consider themselves mid-market, across 14 countries in every geography
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Cisco
Published By: HPE     Published Date: Feb 11, 2015
According to ESG’s 2014 IT Spending Intentions Survey, improving data backup and recovery is the most often mentioned priority for midmarket organizations for the third year in a row. It is the third most frequently cited priority by enterprises and midmarket organizations overall. Additionally, business continuity and disaster recovery (BC/DR) also appear in the top-ten priority lists of both midmarket and enterprise respondents.
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HPE
Published By: VMware AirWatch     Published Date: Jul 19, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware AirWatch
Published By: VMware     Published Date: Feb 24, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware
Published By: Adobe     Published Date: Apr 23, 2018
2017 Trends in Financial Services and Insurance: Customer is Priority The FSI sector is progressing with a digital, data-driven, marketing mentality, all centered around prioritizing customer experience and taking a more personal approach. The 2017 Digital Trends in Financial Services and Insurance compiles the information shared by over 800 FSI respondents to see what opportunities and obstacles are shaping the future of FSI. Read this report and find out: How data and personalization drive digital transformation How fintech is leading the FSI chase Tips to help future-proof your FSI business
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Adobe
Published By: Workday Spain     Published Date: Sep 19, 2018
People analytics is increasingly on the agenda for organisations. With the rise of workplace technology allowing leaders to track employees’ performance, productivity and wellbeing, we partnered with the CIPD to survey over 3,000 business professionals to understand how people analytics is being used. And the results are in. 65% of respondents who work in an organisation with a strong people analytics culture, say their business performance is strong compared to competitors. As well as outlining the key opportunities leaders can capitalise on, this report covers: - How different professions are using people data - The various types of people data that are being used - How people analytics adds value to organisations - What the future holds for people data
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Workday Spain
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
Fortinet’s 2018 Security Implications of Digital Transformation Survey looks at the state of cybersecurity in organizations around the world from the lens of digital transformation (DX). Three hundred responses from CISOs and CSOs at large organizations helped us identify several current trends: n Digital transformation is the most impactful IT trend on businesses today, with 92% responding that it has a large impact today. n Security is by far the biggest challenge to DX efforts, with 85% of respondents saying it has a large impact. n The typical organization saw four attacks that resulted in data loss, outages, or compliance events over two years. n Many companies have automated some of their security procedures, but they are even further behind with other security best practices. n Big chunks of infrastructure remain vulnerable in the typical organization, with 25% of the infrastructure not adequately protected at the typical organization. Looking more deeply into the data, we ident
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Fortinet EMEA
Published By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
Tags : 
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
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Akamai Technologies
Published By: Dell EMC     Published Date: Nov 04, 2016
As organizations continue to virtualize their infrastructures to gain higher levels of operational efficiency, VM sprawl and resource utilization are two key factors that can quickly create havoc for IT admins. In resource-siloed infrastructures, where multiple administrators are in charge of different pieces of the infrastructure, complexity continues to grow as mission-critical data sets and organizations grow. This is especially true in dynamic, mission-critical environments, where one wrong move or lack thereof could significantly impact an application, the end-user experience, or worst case, company revenue. The impact of hyper-converged infrastructures on IT has been profound. In fact, 85% of respondents to a recent ESG survey already use or plan to use a hyper-converged solution in the coming months. Though that number appears high, it is not all that surprising. ESG also asked organizations to identify which factors drove them to deploy or considering deploying a hyper-conv
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ubuntu, performance, windows, hyper-convergence
    
Dell EMC
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