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Published By: Zendesk     Published Date: Jan 03, 2019
Today's marketplace is hypercompetitive. Brands compete for attention, hoping they can turn that attention into a loyal customer. But too many companies are not able to build a long-term relationship that results in a loyal customer because the customer had a poor experience. To remain competitive, brands need to create compelling integrated customer experiences that continue to evolve and reduce the friction between company and customer over the lifetime of the relationship. This IDC Vendor Spotlight discusses the current challenge that organizations face in providing a differentiating customer support experience and the potential that technology offers as a lever to improve the customer support experience.
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Zendesk
Published By: Zendesk     Published Date: Feb 20, 2019
With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies tackle customer support to identify what separates leaders from everyone else.
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Zendesk
Published By: CyberSource     Published Date: Apr 25, 2019
Download this white paper to find out how you could augment your fraud management with Decision Manager machine learning insights from more than 68 billion annually processed Visa and CyberSource transactions – matched with flexible rules-based fraud strategies. • Detect fraud more accurately with robust data and insights on ever-changing fraud patterns • Protect your bottom line by reducing fraud and chargebacks • Increase acceptance rates with the only fraud solution that uses machine learning to generate and test new rules-based strategies from your historic data …and more.
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CyberSource
Published By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
This whitepaper provides an overview of how Craigs International leveraged Alibaba Cloud’s technology solutions, including Cloud Enterprise Network (CEN), Virtual Private Network (VPN) Gateway, and Smart Access Gateway (SAG), to build a global enterprise network. Alibaba Cloud’s solutions helped them improve business operations, increase efficiency, maximize profitability, and reduce OPEX and CAPEX costs. Craigs International wants to move to the cloud to build a global hybrid enterprise network by partnering with a technology player that has such solid experience within Mainland China.
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data center, cloud computing, networking, security, china, global expansion
    
Alibaba Cloud SEA
Published By: Rohde & Schwarz Cybersecurity     Published Date: Nov 28, 2017
DPI software is made to inspect packets at high wire speeds and a critical factor is the throughput and resources required. Keeping the amount of resources that integrated DPI and application classification technology requires low is critical. The fewer cores (on a multi-core processor) and the less on-board memory an engine needs, the better. Multi-threading provides almost linear scalability on multi-core systems. In addition, highly-optimized flow tracking is required for handling millions of concurrent subscribers.
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detection, rate, performance, efficiency, accuracy, encrypted apps, integration, metadata, updates
    
Rohde & Schwarz Cybersecurity
Published By: Rohde & Schwarz Cybersecurity     Published Date: Nov 28, 2017
According to many market research analysts, the global wireless access point (WAP) market is anticipated to continue its upward trajectory and to grow at an impressive compound annual growth rate (CAGR) of approximately 8% through 2020. Many enterprises are utilizing cloudcomputing technology for cost-cutting purposes, eliminating investments required for storage hardware and other physical infrastructures. With significant growth expected in Internet usage, particularly bandwidth consuming video traffic, WAP vendors need to enable their customers to monitor and improve device performance, improve end user experience, and enhance security. These customers include general enterprises that offer Internet access to patrons like airports, hotels, retail / shopping centers and so on. These external Internet access providers can differentiate themselves by offering optimum service through advanced network analytics, traffic shaping, application control, security capabilities and more.
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utilization, challenges, dpi, benefits, airport, public, wifi, qoe, qos, security
    
Rohde & Schwarz Cybersecurity
Published By: CA Technologies     Published Date: Apr 06, 2017
Privileged identity, accounts and credentials are core, critical assets for enterprises that must be highly protected through a combination of technology and processes which are enabled by privileged access management. Delivering that protection is instrumental in breaking the data breach kill chain, helping to prevent attacks and mitigating the impact of those that do occur.
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data breach, it security, malicious spyware, security management, cloud security, system protection
    
CA Technologies
Published By: CA Technologies     Published Date: Apr 06, 2017
Managing and protecting privileged credentials is essential to reducing risk and addressing compliance requirements. Organizations need to evaluate privileged password management solutions for the depth of controls, scope of coverage and degree of cloud alignment they provide. CA Privileged Access Manager delivers against all three of these dimensions, providing a next-generation solution for privileged credential management that drives IT risk reduction, improves operational efficiency and protects an organization’s investment by supporting traditional, virtualized and hybrid-cloud infrastructure alike.
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cloud security, cloud management, it protection, api integration, credential verification, security efficiency
    
CA Technologies
Published By: Allscripts     Published Date: Sep 22, 2014
Be prepared for ICD-10 with minimal disruption to your organization, and learn to succeed in a brave new world. Allscripts Revenue Cycle Solutions provide you peace of mind with the Breadth, Depth, and Quality of our products, ensuring you are ready for whatever comes your way. Download now to learn more.
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allscripts, icd-10, revenue cycle solutions, financial growth, quality of products
    
Allscripts
Published By: Red Hat     Published Date: Jun 18, 2012
Join Red Hat's CIO Lee Congdon for a c-level discussion of the key considerations and benefits of building an Open Cloud Architecture.
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red hat, on-demand webinar, private cloud, virtualized server, cloud computing, virtualization, networking
    
Red Hat
Published By: Adobe     Published Date: Jul 04, 2016
This ebook explains how to use data and software to predict what customers will do and how to turn that new knowledge into a business advantage.
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data, information available, customer, customer experience, customer relationship
    
Adobe
Published By: Adobe     Published Date: Oct 10, 2016
If your company is a car, data can change it from a functional sedan to a high-performance machine. Data-driven marketing helps you predict what your customers want and deliver it faster and better. Our report, Pedal to the Metal, outlines five ways data-driven marketing can transform your business into a machine that can leave the competition in the dust.
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Adobe
Published By: Adobe     Published Date: Oct 10, 2016
If your company is a car, data can change it from a functional sedan to a high-performance machine. Data-driven marketing helps you predict what your customers want and deliver it faster and better. Our report, Pedal to the Metal, outlines five ways data-driven marketing can transform your business into a machine that can leave the competition in the dust.
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Adobe
Published By: Adobe     Published Date: Oct 10, 2016
If your company is a car, data can change it from a functional sedan to a high-performance machine. Data-driven marketing helps you predict what your customers want and deliver it faster and better. Our report, Pedal to the Metal, outlines five ways data-driven marketing can transform your business into a machine that can leave the competition in the dust.
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Adobe
Published By: Riverbed     Published Date: Jul 17, 2013
Your business is complex. Big data promises to manage this to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, causing delays and downtime. Forrester predicts this will worsen. To combat this onslaught, you need machines to analyze conditions to invoke automated actions. To perform adaptive automation, you need IT analytics, a disruption to your monitoring and management strategy. This report helps leaders prepare for IT analytics that turn big data efforts inward to manage the technology services that run your business. Register to get the full report.
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analytics, big data, forrester
    
Riverbed
Published By: Riverbed     Published Date: Jul 17, 2013
In recent years Boston College has experienced rapid growth in data center network complexity. This complexity was driven by the need to provide a high level of fault tolerance to new, multi-tiered applications that had large bandwidth requirements. Read the case study to learn how the university deployed Riverbed Cascade™ to improve application performance management and increase network uptime.
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boston, boston college, riverbed cascade, riverbed, cascade, application performance management, network uptime
    
Riverbed
Published By: Schneider Electric     Published Date: Oct 17, 2016
In this paper, we address critical questions about the implications of Open Compute on the upstream power infrastructure, including redundancy, availability, and flexibility. We introduce simplified reference designs that support OCP and provide a capital cost analysis to compare traditional and OCP-based designs. We also present an online TradeOff Tool that allows data center decision makers to better understand the cost differences and cost drivers to various architectures.
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Schneider Electric
Published By: MarkLogic     Published Date: Jun 09, 2017
Today, data is big, fast, varied and constantly changing. As a result, organizations are managing hundreds of systems and petabytes of data. However, many organizations are unable to get the most value from their data because they’re using RDBMS to solve problems they weren’t designed to fix. Why change? In this white paper, we dive into the details of why relational databases are ill-suited to handle the massive volumes of disparate, varied, and changing data that organizations have in their data centers. It is for this reason that leading organizations are going beyond relational to embrace new kinds of databases. And when they do, the results can be dramatic
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MarkLogic
Published By: MarkLogic     Published Date: Jun 09, 2017
Your high-stakes data projects don’t have to end – as analysts predict – in failure. Don’t just rely on legacy technology and outdated thinking - the key is to start your next data project armed with the right technology and mindset to succeed. This paper will give you insights and guidelines to help you learn how to leverage all of your data to reach your data integration objectives with less time and expense than you might imagine. Change is good, and in this paper we’ll give you real-world examples of organizations that embraced change and found success.
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MarkLogic
Published By: CloudHealth by VMware     Published Date: Apr 15, 2019
Microsoft Azure Reserved Virtual Machine (VM) Instances are an effective way to reduce your Azure spend. While the concept of reservations may be new to you, just remember that they enable you to make an all upfront payment towards your compute costs, thereby providing prioritised capacity. Read this eBook to learn: The benefits of Reserved VM Instances How to calculate the break-even point The options for modifying, exchanging, or cancelling your reservations
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CloudHealth by VMware
Published By: Schneider Electric     Published Date: Oct 31, 2017
In some cases, adopting cloud IoT platform may make more sense where required processes, communication costs and cloud costs meet sufficient total cost of ownership against deploying MDC. Additionally, in situations that an end-user organization already has a secure room or a modular data center solution where infrastructure can be housed and/or the amount of infrastructure involved may be too small to benefit from power/cooling advantages of being housed in an MDC, the organization may not see a need for an MDC. An MDC is nothing more than a smaller form of a modular data center, and a number of providers have entered the modular data center solutions space in the past. These modular data center solution providers came into the market with high expectations for growth and ROI only to find that high sales were not forthcoming due to limited use cases, so many exited the space.
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algorithm analysis, buyer trend, iot, workloads, market, vendors, data centers
    
Schneider Electric
Published By: Oracle     Published Date: Mar 28, 2017
Loyalty programs provide a framework to nurture guest relationships, offering recognition, perks and options to redeem rewards. Most importantly, they create guest profiles and transaction histories that yield the insights needed to foster what is demanded today: individualized guest interactions.
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hotel, loyalty program, perks, redeem, oracle
    
Oracle
Published By: RedHat     Published Date: May 10, 2017
This white paper provides an analysis of five organizations that migrated enterprise applications from proprietary legacy systems to RHEL solutions.
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red hat, linux, enterprise linux, reduce costs, improve efficiency, platform
    
RedHat
Published By: RedHat     Published Date: May 10, 2017
IDC evaluates the the business benefits of RHEL, read on to find out more.
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red hat, linux, enterprise linux, reduce costs, improve efficiency, idc
    
RedHat
Published By: RedHat     Published Date: May 10, 2017
Transform to a digital business through infrastructure optimization.
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improve service, reduce costs, it modernization, trends, red hat, infrastructure
    
RedHat
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