procurement challenges

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Published By: Group M_IBM Q3'19     Published Date: Aug 22, 2019
The mandate for procurement organizations is clear – cost reduction alone no longer ensures success; creating value is equally important. How was Horizon Blue Cross Blue Shield able to achieve their desired future state? In this webinar, we will discuss: • Why procurement needs a strategic makeover, the current adoption of emerging technologies by procurement, and the challenges faced by procurement executives. • How the procurement team is driving towards an increased ROI through a more modern and user-friendly experience that enables the overarching enterprise business strategy. • How IBM is playing as a procurement partner by bringing to the table the latest and greatest technologies and services to solidify competitive advantage and differentiation.
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Group M_IBM Q3'19
Published By: Determine (Selectica)     Published Date: Oct 24, 2017
With all the focus on Software as a Service (SaaS) in the procurement market, many forget the importance of procurement services as a, well, service.
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Determine (Selectica)
Published By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
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genesys, contact center infrastructure, cci, omnichannel success, cci vendors
    
Genesys
Published By: Coupa Software     Published Date: Nov 04, 2014
A comprehensive, industry-wide view into what is happening in the world of procurement. With predictions and benchmarks from over 270 procurement executives, this report from CPO Rising examines how procurement’s role, priorities, strategies, and challenges are evolving.
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procurement, predictions and benchmarks, priorities, strategies
    
Coupa Software
Published By: IBM     Published Date: Feb 04, 2014
How can we improve competitive advantage through procurement excellence?
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ibm, cpo, procurement organizations, procurement challenges, procurement fundamentals, procurement performance, effective procurement, organizational value
    
IBM
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