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Published By: MuleSoft     Published Date: Jan 25, 2016
Data is one of the most valuable business assets. Companies are using data to provide more personalized, tailored experiences to their customers, analyzing customer and operational behavior to make better decisions, and providing web and mobile apps to their customers, employees, and partners. As the keys to that data, APIs are poised to become valuable business assets in and of themselves. In this whitepaper, we'll learn how APIs are currently transforming the enterprise, and how they will become even more integral to how we do business in the future.
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data management, business practices, data center. data application, enterprise applications, api management
    
MuleSoft
Published By: SAP     Published Date: Jul 18, 2016
A long-time user of SAP software, SAP for Retail solutions are the IT backbone of ULTA's operations. From real-time data to analytics, to automated back-end processes, to comprehensive employee support. ULTA is using IT to drive better, more personalized service and consistent shopping experiences. Learn how SAP helps ULTA Beauty Run Simple.
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SAP
Published By: Sitrion     Published Date: Oct 05, 2016
Investing in HR technology is an important first step in modernizing your human resources organization. Making that technology work in real time on employee’s mobile devices will boost engagement, productivity and retention. Download this how-to guide to learn more.
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Sitrion
Published By: Sitrion     Published Date: Oct 05, 2016
In a recent poll, 65% of HR executives said they wanted to play a more strategic role in their organizations. So, what’s standing in their way? Work! The harsh reality is that HR spends 70-80% of its time on low-value, administrative tasks. This is why the first step in transforming human resources is getting rid of tedious and time consuming processes. Download this white paper to learn how personal mobile devices are transforming Human Resources.
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Sitrion
Published By: IBM     Published Date: May 03, 2016
The new frontier for personalized customer experience: IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which is designed to help your company create personalized, relevant experiences for individual customers with a focus on driving new revenue. Along with explaining the architecture of the solution, this paper covers how the solution works.
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ibm, business analytics, ibm predictive customer intelligence, business technology
    
IBM
Published By: IBM     Published Date: May 03, 2016
In this report you will learn how to enhance your customer relationships across all your channels and touch points, produce personalized customer offers and learn from real-world case studies across various industries.
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ibm, ibm predictive customer intelligence, business analytics, customer relations, business technology
    
IBM
Published By: IBM     Published Date: Aug 16, 2016
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
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ibm, commerce, business to business, b2b, sales, enterprise, sales model, enterprise sales model, sales process, convergence, enterprise applications, business technology
    
IBM
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
Published By: TigerText     Published Date: Aug 24, 2016
This white paper provides guidelines for appropriate use of personal mobile devices in the workplace to ensure the confidentiality of protected information and improve staff efficiency.
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TigerText
Published By: Palo Alto Networks     Published Date: Sep 30, 2016
Your network is more complex than ever before. Your employees are accessing any application they want, using work or personal devices. Oftentimes, these applications span both personal and work-related usage, but the business and security risks are often ignored.
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palo alto, firewall, applications, ssl, ssh
    
Palo Alto Networks
Published By: IBM     Published Date: Jan 13, 2017
As traditional network perimeters surrounding data centers dissolve, agencies face enormous difficulties fending off attacks using a patchwork of traditional security tools to protect classified or personally identifiable information (PII). Time and again, traditional security practices have proven porous and/or unsustainable. Read this i360Gov Book to understand the importance of: - Transforming federal fortifications into intelligence-driven defense - Intensifying focus on cyber intelligence -Needing a well trained cybersecurity force
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ibm, analytics, government, public sector, security, cyber threat, cyber threat analysis, risk
    
IBM
Published By: IBM     Published Date: Mar 20, 2017
"In the world of OTT 2.0, cross-device personalization is critical. (Not to mention really cool.) Deliver the experience your viewers expect with the confidence your business requires. Download this brochure from IBM Cloud Video's OTT Success Series to learn: -The new imperatives for multi-stream, multi-device orchestration -Why live video now demands seamless cross-device interplay -The importance of server-side APIs in allowing for rapid iterations and device extensions"
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ott, cross-device personlization, api, device extensions, multi-channel, customer experience
    
IBM
Published By: IBM     Published Date: Apr 10, 2017
"In the world of OTT 2.0, cross-device personalization is critical. (Not to mention really cool.) Deliver the experience your viewers expect with the confidence your business requires. Download this brochure from IBM Cloud Video's OTT Success Series to learn: -The new imperatives for multi-stream, multi-device orchestration -Why live video now demands seamless cross-device interplay -The importance of server-side APIs in allowing for rapid iterations and device extensions"
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ibm cloud video, cross-device personalization, live video, api, device extensions
    
IBM
Published By: IBM     Published Date: Apr 21, 2017
"When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing. Speakers include Liz Miller, Senior Vice President of Marketing for the CMO Council; Jody Sarno, Dedicated Client Partner, Communications Industry for IBM; Chris Crayner, Ch
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ibm, senior marketing decision makers, audience targeting, digital experiences, branding
    
IBM
Published By: IBM     Published Date: Apr 26, 2017
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
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sales, b2b sales, buying experience, client experience, sales growth
    
IBM
Published By: IBM     Published Date: Jul 14, 2017
Today’s CMO is responsible for selling experiences, not just products. Two-thirds of our respondents regard developing deeper, richer customer experiences as their top marketing priority. Learn how Torchbearer CMOs are meeting these expectations and expanding their roles by putting the entire customer journey first.
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technology advances, convergence, personalized customer experience, customer interaction, predictive analysis
    
IBM
Published By: New Voice Media     Published Date: Apr 03, 2017
Delivering personalised service for every customer is ultimate goal for most contact centres. Understanding who your customers are, tailoring the service you deliver to them and treating them as the individuals they are will improve customer satisfaction. Download our solution guide to find out: • How to deliver exceptional personalised service to every customer • How your telephony and Salesforce can work together to streamline service operations • How it all works in 5 customer service examples.
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New Voice Media
Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer data in Salesforce to provide personalized, exceptional service.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media
Published By: Datastax     Published Date: Apr 04, 2017
Netflix, Intuit and Clear Capital. These 3 innovative companies have one thing in common. They are altering their business landscape and transforming the way people live and work through highly personalized applications. And they're doing this with Apache Cassandra™ and DataStax. Download this white paper and learn why relational technologies failed to meet the demands of Netflix, Mint Bills and Clear Capital and how these enterprises modernize their Web and Mobile applications with DataStax to drive customer engagement, loyalty and lifetime value.
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datastax, netflix, mint bills, digital, personalization
    
Datastax
Published By: Datastax     Published Date: Apr 04, 2017
Today’s customers expect a seamless, intelligent and personalized experience that operates at the speed of the cloud and is continuously available regardless of location or platform. To deliver an optimal customer experience that will enable you to stay ahead of competitors you need a distributed, responsive and intelligent architecture which is only possible when the right database is in place. Read this eBook to learn how your database technology decisions can affect your ability to deliver either a transformational customer experience or a lackluster, dissatisfying encounter that benefits your competitors, not your bottom line.
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datastax, technology decisions, customer experience, customer loyalty
    
Datastax
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