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Published By: Zendesk     Published Date: Jun 29, 2018
Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Amazon Web Services     Published Date: Jul 25, 2018
IDC’s research has shown the movement of most IT workloads to the cloud in the coming years. Yet, with all the talk about enterprises moving to the cloud, some of them still wonder if such a move is really cost effective and what business benefits may result. While the answers to such questions vary from workload to workload, one area attracting particular attention is that of the data warehouse. Many enterprises have substantial investments in data warehousing, with an ongoing cost to managing that resource in terms of software licensing, maintenance fees, operational costs, and hardware. Can it make sense to move to a cloud-based alternative? What are the costs and benefits? How soon can such a move pay itself off? Download now to find out more.
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Amazon Web Services
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Welcome to the very first edition of Modern Monitoring, a collection of articles and insights designed to help IT operations and DevOps professionals deliver more resilient, supportable and high-performance IT services. It’s perhaps a sign of the times that monitoring as a discipline is receiving much more attention within the biz tech community. And deservedly so. The new distributed application architectures being built, together with the dizzying pace of software delivery, demand new approaches in what’s traditionally been perceived as a “keeping the lights on” IT practice. Of course, there’s no better way to consider monitoring than to draw parallels with other practices in related fields. It’s why we’ve included a couple of pieces with a distinct aeronautical flavor that discuss importance of instrumentation and contextual awareness.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
The advent of cloud computing and software-defined data center architectures for modern application delivery has made networking more sensitive than ever before. Applications in the digital age require networks that can expand and contract dynamically based on consumer demand. Enterprises are implementing software-defined networking (SDN) to deliver the automation required by these new environments, but the dynamic nature of SDN makes network management and monitoring fundamentally more challenging. Network infrastructure teams need monitoring tools that can provide visibility into these new and constantly changing networks. This white paper explores the importance of SDN monitoring and examines a leading example of a solution, CA Performance Management with CA Virtual Network Assurance integration.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
At the most fundamental level an organization only does two things: operations and changes to operations. Regardless of the industry an organization is part of, or whether it is private or public sector, large or small, there is a constant drive to protect and improve operational aspects. Whether it is launching a new product or service, decreasing costs, protecting infrastructure from failure or preventing regulatory noncompliance, there are numerous areas where an organization wants to change something about how it operates. That’s where projects come in. In this whitepaper we look at what causes projects to fail so regularly and offer a sustainable approach for improving performance consistently.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
Auf einen Blick Mit dem neuen CA Project & Portfolio Management (CA PPM) 15.3 können Sie Projekte für beliebige Geschäftsbereiche ganz einfach per Drag-and-drop maßschneidern. Ob komplexe Workflows für die Personalabteilung oder einfaches Aufgabenmanagement für den Vertrieb – Projekte sind nun statt erst nach Tagen innerhalb weniger Minuten eingerichtet. Mit der In-App-Kooperation eliminieren Sie überflüssige Meetings, Budgets verwalten Sie mit einem vertrauten Raster ähnlich wie in Microsoft Excel®, und dank der neuen Verknüpfung mit Business Intelligence (BI) Tools von Drittanbietern lassen sich versteckte Antworten aufspüren. Sie verfügen damit über die modernste Projektportfoliomanagement-App, die derzeit am Markt verfügbar ist.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 14, 2018
Download this webcast today to hear guest speakers discuss and review key issues and themes around SD-WAN. Guest speakers will talk through recommendations on how to address the unique challenges that SD-WAN presents to network operations: Industry expert panel discussion featuring: -Shamus McGillicuddy, Senior Analyst, EMA -Fred Estienne, Managed Solutions Architect, Bell Canada -Paul Kohler, Director, Technical Alliances, Viptela -Time Diep, Director Product Management, CA Technologies Download and listen today!
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CA Technologies EMEA
Published By: IBM     Published Date: Jun 13, 2018
In the digital era, businesses in every industry are becoming technology companies. New business models such as “product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by integrating software-based services into their offerings) and new operational models, such as collaboration, social business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased solutions. So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by too many cloud solution providers—you need a cloud platform that is able to grow your business into the future, supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
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IBM
Published By: SAP     Published Date: Aug 22, 2018
Oxford Economics and SAP surveyed 1500 Finance executives early 2017 and highlighted the Oxford research results with a focus on technology/cloud and explained how Finance Leadership pays off.
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sap, finance operations, treasury management, finance cloud, finance leadership
    
SAP
Published By: TIBCO Software APAC     Published Date: Aug 15, 2018
Expanding analytic capabilities are critical to digitizing the business, optimizing costs, accelerating innovation, and surviving digital disruption Historically, manufacturers were almost solely focused on reducing costs by applying automation and analytics to engineering, R&D, manufacturing operations, and quality organizations. Even though the strategies used within these areas are still needed, they are not sufficient to ensure business survival and continuity in the age of Industry 4.0 and the IoT. Today, it is paramount that smart manufacturers broaden their scope because disruptive innovations in data acquisition, storage, and analytics technology have enabled an entirely new degree of automation and virtualization, promising a complete 360-degree high-fidelity virtual data-driven integrated views of all operations—from suppliers and supply chains, through equipment, processes, and manufacturing practices, to final product testing and customer satisfaction. Download this paper
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TIBCO Software APAC
Published By: TIBCO Software APAC     Published Date: Aug 15, 2018
Produced in collaboration with INFOPRO Digital with participation from Capgemini MAINTENANCE MADE EASY WITH THE HELP OF DATA Predictive maintenance involves gathering targeted data for analysis, the results of which will help anticipate potential failures before they occur. Companies opt for this type of maintenance to avoid predictable incidents and repair equipment, assembly lines, or machinery with minimum impact on their operations.
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TIBCO Software APAC
Published By: TIBCO Software APAC     Published Date: Aug 15, 2018
World leader in design and manufacture of innovative sensing solutions that enhance safety, security, and energy efficiency. For this manufacturers of high-tech imaging systems, monitoring accuracy and product quality are critical. Any quality problem could mean a part fails sooner than expected, or triggers a false alarm at a customer site that causes unnecessary panic. By setting up automated manufacturing analytic workflows with the TIBCO StatisticaTM platform, the company can complete complicated processes in just a few minutes and improve product quality by decreasing the variability of everything they produce.
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TIBCO Software APAC
Published By: Elementum     Published Date: Sep 03, 2018
Learn more about what’s slowing your operations, the cost of inaction, and how you can start driving availability to meet the speed of customer expectations.
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elementum, supply chain, sales, customer experience, product availability
    
Elementum
Published By: Elementum     Published Date: Sep 03, 2018
While everyone is scrambling to make sure their income statements reflect a profitable year by squeezing procurement costs, it’s actually the balance sheet that tells the full story of long term financial health.
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elementum, operational costs, supply chain, balance sheet, bottom line, financial management, business management, inventory, business technology
    
Elementum
Published By: Fiserv     Published Date: Jul 09, 2018
Cash may be popular with consumers, but it often presents challenges and extra costs for retailers. Manually handling, counting, reconciling and depositing cash every day, or multiple times a day, can be expensive. Smart safe technology and automated cash handling can help and benefit all areas of your business – from Finance to Operations to Loss Prevention – but, more importantly, your customers. Read this eBook to learn the four key benefits of automated cash handling: • Maximize your cash flow • Gain more flexibility with open systems • Reduce shrinkage and reconciliation • Care for customers instead of counting cash
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cash automation, smart safe, cash handling, cash-in-transit, cash management, cit, cash vault, cash counting, cash reconciliation, cash transaction, fraudulent currency, counterfeit detection, counting errors, shrinkage, reconciliation
    
Fiserv
Published By: Fiserv     Published Date: Aug 23, 2018
Even with the rise of digital payments, cash is still a popular form of payment. According to the Federal Reserve, consumers use cash to pay for nearly one-third of all retail transactions. For many retailers, a completely "cashless society" is nowhere in sight. Cash management remains one of the most important aspects of managing a retail operation, particularly at quick service restaurants (QSRs) and convenience stores, where transactions are smaller and cash is a preferred method of payment. This white paper, Boost Profitability by Automating Cash, sponsored by Fiserv and Fast Casual, details the steps to manage cash properly and boost profit for your business. Uncover the top reasons and flexible options to automate your cash management. • Time savings • Theft deterrence • Higher accuracy • Better customer service • Real-time data
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cash automation, smart safe, cash loss, cash handling, automated cash handling, cash management, cash reconciliation, manual cash reconciliation, automated cash reconciliation, automated vault, cash counting, cash automation system, cash deposits, cash recycler, cash dispensers, cash drawer, point of sale
    
Fiserv
Published By: Cohesity     Published Date: Aug 24, 2018
WestLotto is Germany’s largest lottery provider and the control centre for the transnational lottery Eurojackpot including 18 European countries. The company has been in operation for more than 60 years. The 350 employees at the WestLotto headquarters in Münster look after more than 3,300 sales outlets and the internet gaming platform “westlotto.de”. These sales channels offer lottery products such as LOTTO 6aus49, instant lotteries and the Eurojackpot. In 2017, WestLotto processed nearly 187 million game transactions. Download this case study to find out how WestLotto reduced backup and recovery times by up to 98% with Cohesity’s hyperconverged secondary storage system.
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Cohesity
Published By: Splunk     Published Date: Sep 10, 2018
collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside other tools to help identify trends, issues and relationships not easily observable. Read this e-book to get a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment.
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it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms, monitor end to end, itoa, aiops, predictive analysis, machine learning, event correlation, event management, it operations analytics, it analytics, ibm watson, hp monitoring, hp operations manager
    
Splunk
Published By: Splunk     Published Date: Sep 10, 2018
One of the biggest challenges IT ops teams face is the lack of visibility across its infrastructure — physical, virtual and in the cloud. Making things even more complex, any infrastructure monitoring solution needs to not only meet the IT team’s needs, but also the needs of other stakeholders including line of business (LOB) owners and application developers. For companies already using a monitoring platform like Splunk, monitoring blindspots arise from the need to prioritize across multiple departments. This report outlines a four-step approach for an effective IT operations monitoring (ITOM) strategy. Download this report to learn: How to reduce monitoring blind spots when creating an ITOM strategy How to address ITOM requirements across IT and non-IT groups Distinct layers across ITOM Potential functionality gaps with domain-specific products
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cloud monitoring, aws, azure, gcp, cloud, aws monitoring, hybrid infrastructure, distributed cloud infrastructures, reduce mttr/mtti, cloud monitoring free, cloud monitoring tools, cloud monitoring service, cloud billing monitoring, cloud monitoring architecture, cloud data monitoring, host monitoring, *nix, unix, linux, servers
    
Splunk
Published By: Forcepoint     Published Date: Aug 31, 2018
Your company is only as agile, connected and secure as its networks are. But making changes to your networks can feel risky, since improving security often means harming connectivity and vice versa. Even still, if your networking approach is inconsistent or labor intensive, it’s probably time for a change. Modernizing the Distributed Enterprise Network investigates how Forcepoint NGFW is changing the status quo and enabling digital transformation efforts: Enterprise-grade SD-WAN connectivity. Deploy and operate connections between more than 1,000 sites from a single console Security. Top-rated security that doesn’t impede performance and reliability Ease of Deployment and Operation. Built specifically for true, centralized manageability, even at enterprise scale Future-Proof Agility and Flexibility. Adapts to different environments seamlessly Read Modernizing the Distributed Enterprise Network and take the first step toward true network efficiency.
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Forcepoint
Published By: Forcepoint     Published Date: Sep 04, 2018
Connecting and protecting organizations as their people disperse to more locations and need access to resources inside and outside the enterprise are driving a renewed focus on operational efficiency and security efficacy. While the fundamental concerns of confidentiality, integrity, and accessibility are unchanged, the cost and potential losses to organizations continue to increase, making the role of C-level infrastructure and security executives more complex than ever before. A recent IDC survey of CISOs ranked the following as the top 5 scenarios keeping them up at night: • Breach disclosure on the front page of WSJ and so forth • Leak of 50% of employee HR records • IT systems to be a source of major attack against partner • Target-style breach • Leak of 10% of PHI/PII customer records
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Forcepoint
Published By: Datastax     Published Date: Aug 27, 2018
Today’s enterprises continue to differentiate themselves via their cloud applications. But differentiation is getting harder and harder to accomplish. To stand out, you need a flexible, nimble, scalable, always-on data platform that can deliver powerful, game-changing, customer-facing applications. Read this white paper to learn how DataStax Enterprise delivers comprehensive data management through a secure, operationally simple platform built on the best distribution of Apache Cassandra™.
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
In this eBook, we’ll take a look at why DataStax and Azure combine to make the ideal hybrid operational cloud database for the modern application needs of many of our large enterprise customers. The eBook explains how digital disruptors like Microsoft, Komatsu, and IHS Markit are leveraging the DSE+Azure hybrid cloud database to build game-changing applications built for the Right-Now Economy.
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Datastax
Published By: IBM Watson Health     Published Date: Jul 25, 2018
Most population health management strategies include initiatives to improve clinical outcomes and decrease the cost of care. Read this one-page interview with Dr. Tina Moen, Deputy Chief Health Officer at IBM Watson Health, as she shares the benefits and insights of collaborative medication management, including incorporating pharmacists in population health strategies.
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operational costs, medication management, population health, strategies, pharmacy, pharmaceuticals, hospitals, health systems, quality of care, clinical decision support
    
IBM Watson Health
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