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Published By: Teradata     Published Date: Jul 15, 2015
This paper examines the value of big data applications as a means to ensure pervasive availability of big data analytics in the organization.
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analytics, big data, applications, lob
    
Teradata
Published By: ArborNetworks     Published Date: Sep 16, 2015
This paper examines the four stages of evolution as security organizations move from reactively responding to incidents to proactively identifying and hunting for threats.
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networking, security, it management, data management, business technology, data center
    
ArborNetworks
Published By: MuleSoft     Published Date: Apr 13, 2016
New Enterprise challenge has emerged. With the number of APIs growing rapidly, managing them one-off or via Excel or corporate wiki is no longer feasible. The smartest organizations have discovered a set of best practices to design powerful APIs that leverage existing services, to effectively manage those APIs throughout their lifecycle and to scale their deployment across consumers and devices. This eBook examines the relationship between APIs and services and presents the key elements of a successful API strategy in the form of 7 habits. In this eBook you will learn: - How to leverage existing services in the API economy - Where to get started with your API strategy - Key criteria for selecting an API Management solution - Strategies to overcome API security and identity challenges - How and why to apply the fundamentals of API First Design
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service management, enterprise applications, best practices, business management, business strategy
    
MuleSoft
Published By: ServiceNow     Published Date: Jan 03, 2017
The scope and value that modern IT service delivery provides a business is increasing dramatically, according to a new research reportfrom Enterprise Management Associates (EMA). And yet in some organizations legacy ITSM systems contribute significantly to reduced credibility for IT departments who fail to integrate with and support important business concerns. This lack of modern IT service delivery creates multiple issues for the enterprise, including: Increasing divergence of IT and business performance Rising costs due to service delivery complexity Inability to measure and protect a business from potential risks Informed by extensive research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimizing changing IT and business requirements. EMA contrasts these advances with the risks of staying with legacy ITSM models and then evaluates and itemizes the risks of “doing nothing” by allowing legacy ITS
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management
    
ServiceNow
Published By: Okta     Published Date: Jul 25, 2016
Within 6 months of starting to use Okta, customers on average will connect more than 10 applications for single sign-on. Once single-sign-on is tackled, cloud-first IT organizations can start to tackle the next set of problems. These next challenges are all about how you manage identities across all connected systems, how to determine who has access to what, and how you maintain control over user access. Some of the largest organizations in the world spend millions of dollars building out complex workflow systems to manage these processes. Even then, they depend heavily on manual work to actually get the job done. With Okta, there is a better way to do this, and it’s accessible to organizations of all sizes. Okta Provisioning gives you a foundation for cloud-first IT that brings sanity to your IT processes and enables you to encourage business groups to keep adopting more applications and users to bring the devices of their choice to work. App management, mobility management, and authe
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications, business technology
    
Okta
Published By: Okta     Published Date: Jul 27, 2016
Most IT decision makers are struggling to master identity management in an infrastructure where modern cloud-based software must function with legacy on premise systems. According to a recent IDG Research study, 91 percent of respondents say solving this identity management conundrum is critical or very important to succeeding at their digital initiatives. And the vast majority of respondents long for a solution that is both efficient to manage and provides users and customers with an outstanding experience. This white paper examines how your peers are looking at digitizing their businesses, lowering the total cost of ownership, and building an identity management strategy to support their business’s goals.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications.
    
Okta
Published By: SAP     Published Date: Jul 18, 2016
To determine the status of Analytics and Business Intelligence in the Cloud, Enterprise Management Associates (EMA) embarked on an end-user research study to look at the current state of cloud-based analytics. Read the white paper to discover panelists’ insights on cloud-based analytics, business intelligence strategies, and implementation practices.
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SAP
Published By: NetSuite     Published Date: Feb 17, 2016
In this study, we begin with a brief overview of current SMB requirements and challenges. Next we examine how the cost and operational benefits delivered by cloud-based business application solutions have propelled these solutions into mainstream business and technology practices.
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tco benefits, cloud computing, smb, mid-market enterprises, customer expectations
    
NetSuite
Published By: NetSuite     Published Date: Feb 17, 2016
NetSuite and the National Online Retailers Association (NORA) recently gathered some of Australia’s leading retail leaders to examine the strategies that enable retailers to deliver a seamless brand experience across all channels and boost their bottom line. Download this report to learn more.
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customer experience, netsuite, nora retailers, national online retailers association, australia, brand experience
    
NetSuite
Published By: Akamai Technologies     Published Date: Apr 25, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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digital, experience, security, executives, customer
    
Akamai Technologies
Published By: Michael C. Fina     Published Date: Apr 06, 2016
This eBook examines the most pressing human capital trends in healthcare, with examples of how Michael C. Fina Recognition leverages reward systems and industry best practices to address them head-on.
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michael c fina, human capital, healthcare, company culture, employee turnover, patient satisfaction
    
Michael C. Fina
Published By: Genesys     Published Date: Feb 21, 2018
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
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gartner, contact center, infrastructure, magic quadrant
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Get Gartner’s Complete Analysis of The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
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gartner, contact center, infrastructure, magic quadrant
    
Genesys
Published By: Genesys     Published Date: Feb 26, 2018
A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.
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cloud, contact center, infrastructure, cloud contact center
    
Genesys
Published By: Genesys     Published Date: Feb 26, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Determine (Selectica)     Published Date: Jun 29, 2017
Determine stands out when it comes to eprocurement configurability, customer value and deployment speed.
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Determine (Selectica)
Published By: Determine (Selectica)     Published Date: Jun 29, 2017
Procurement has shifting priorities. In CPO Rising 2017: Tools of the Trade you’ll learn what competencies and capabilities are required to become – and stay – best in class.
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Determine (Selectica)
Published By: Determine (Selectica)     Published Date: Jun 29, 2017
Competitive pressures in today's business world have caused a shift in the way Best-in-Class enterprises are viewing and engaging their suppliers and the source-to-pay processes that support those relationships.These leading enterprises are taking a more holistic view of the supply management workflow while also looking for better ways to communicate, collaborate, and transact with their trading partners.
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Determine (Selectica)
Published By: Determine (Selectica)     Published Date: Jun 29, 2017
Cloud-based solutions are revolutionizing the way that enterprises conduct business. These web-based versions of common business tools, like analytics or document management tools, retain most or all of the functionality of their desktop versions and provide significant access, customization, and utility to end users. More organizations are ditching on-premises solutions and adopting cloud-based tools, also known as Software-as-a-Service (SaaS), "hosted," or "on-demand" solutions. The are becoming invaluable assets in today's agile and mobile workforce.
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Determine (Selectica)
Published By: Determine (Selectica)     Published Date: Jun 29, 2017
As our unpredictable world becomes more complex, interdependent and dangerous, it’s becoming harder to manage third-party risk. Traditional financial and operational risks seem like the good old days. Now procurement has to manage, mitigate and avoid risks as disparate as conflict minerals, cybercrime, natural disasters, resource depletion and many others.
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Determine (Selectica)
Published By: Determine (Selectica)     Published Date: Jun 29, 2017
In this episode, we introduce our new user interface and give you an overview of the intuitive familiar and easy to use features.
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Determine (Selectica)
Published By: Determine (Selectica)     Published Date: Aug 28, 2017
Since 2001, PayStream has assisted organizations’ accounting, finance, and procurement departments to streamline processes, increase efficiency, and generate growth. The purpose of the majority of these projects is to assist with the initial RFP for, review of, and final selection of software solutions. The Navigator began as a straightforward spreadsheet model used to score solutions on pricing structures, functional offerings, and how they addressed any unique needs specific to an organization. Over the course of numerous engagements, it became clear that there was a sincere market need for a quantifying tool, and the Navigator became much more.
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Determine (Selectica)
Published By: Determine (Selectica)     Published Date: Aug 28, 2017
With an industry-wide average 58% of spend going towards services procurement, having a rock-solid strategy and roadmap in place is vital. A lot of practitioners hear the term “services procurement” and immediately think “contingent labor” or “vendor managed services.” The truth is a lot broader and deeper than that.
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Determine (Selectica)
Published By: Determine (Selectica)     Published Date: Oct 24, 2017
Determine stands out when it comes to eprocurement configurability, customer value and deployment speed.
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Determine (Selectica)
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