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Published By: Interactive Intelligence     Published Date: Feb 27, 2013
This paper examines 3 major elements of WFO: Analytics, Quality Management and Workforce Management, and discusses how and where to incorporate them into your strategic plan.
Tags : 
workforce optimization, customer satisfaction, loyalty, competitve advantage, hiring plan, interactive intelligence
    
Interactive Intelligence
Published By: TamoSoft     Published Date: Sep 28, 2007
This white paper examines the problems related to the deployment and usage of software-based network monitoring solutions, methods of achieving network traffic visibility in various network configurations that include hubs, switches, routers, etc.
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monitoring, lan, wan, best practices, networking, wlan, wireless security, tamosoft
    
TamoSoft
Published By: eGain     Published Date: Oct 12, 2007
The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.
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eservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support, online assistance, global support, egain
    
eGain
Published By: Mediative     Published Date: Jan 14, 2008
More and more, companies are realizing the importance of creating a strong online presence both in the free organic search results and the paid advertisements that appear alongside those results. The tracking features of website logs and the measurability of pay-per-click ads enable marketers to monitor the traffic of their organic listings and the performance of their online advertising campaigns. However, it's comparatively more difficult to determine how the placement of those search listings and online ads affect consumer brand perceptions.
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search marketing, organic search, buying behavior, buying behaviors, ctr, search, branding, google, eyetracking, heatmapping, heatmap, enquiro, enquiro research
    
Mediative
Published By: Diligent Technologies     Published Date: Apr 11, 2008
New technologies exist that can radically slim down the physical storage requirements for secondary disk storage. Taneja Group refers to these technologies as Capacity Optimization (CO) technologies. In this technology brief, we will examine what IT teams should be looking for in a capacity optimization solution, and then share our perspective on the Diligent HyperFactor technology.
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deduplication, minimizing storage, minimize storage, diligent technologies, diligent, storage
    
Diligent Technologies
Published By: P2 Security     Published Date: May 13, 2008
A large financial institution used a competitive product for Web Access Management. By working with P2 Security, the company was able to determine its true Total Cost of Ownership (TCO). An analysis following the installation of maXecurity revealed annual cost savings of millions of dollars per year. In addition, by switching to maXecurity, the Return on Investment (ROI) was measured in months.
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maxecurity, tco, roi, web access management, internet security, web security
    
P2 Security
Published By: Cyon Research     Published Date: Jun 22, 2008
Can the JT data format solve the problem of interdisciplinary communications in the PLM industry? The white paper, "The Business Case for a Common Data Distribution Platform: A Look at UGS' JT," examines the case for its adoption as a standard for design, analysis and manufacturing in PLM and beyond.
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plm, product lifecycle management, product design, scm, design, cyon, cyon research, cyon research, ugs teamcenter
    
Cyon Research
Published By: IFS     Published Date: Aug 15, 2011
In this whitepaper, we'll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select software for enhanced enterprise agility and change readiness.
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ifs, erp, electric power, enterprise resource planning, energy industry, enterprise software, enterprise agility
    
IFS
Published By: IFS     Published Date: Aug 15, 2011
Enterprise asset management (EAM) software is a mission-critical tool for asset-intensive industry. These tips from some of the world's most prominent EAM experts will help you select the right EAM solution. The importance of usability, the ability to manage outside contractors and other important considerations are covered here.
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ifs, eam, enterprise asset management, asset-intensive industry, usability, contractors, project management, workforce, lean maintenance
    
IFS
Published By: Laser Design Inc.     Published Date: Jun 23, 2008
A manufacturer of glass tableware noticed a decline in the quality of a glass mug it produced because of wear in its cavity mold. This case study illustrates the investigation process that determined where the errors were occurring so corrections could be made.
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production, quality, quality assurance, quality control, manufacturing, laser, lasers, laser design, ldi
    
Laser Design Inc.
Published By: NuSphere     Published Date: Jul 31, 2008
The problem of providing remote access to the files is nothing new, but the implementation of the solution quite often also determines reliability, safety and productivity. In this article we will look at accessing a remote computer (Unix, Linux or Windows) over non-trusted network.
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remote files sharing, samba, ssh tunnel, nusphere
    
NuSphere
Published By: Marketo     Published Date: Jul 30, 2013
Download this worksheet to determine if your company is ready to use marketing automation. Regardless of your score, there's good news: where you are now is exactly where you need to be in order to get more leads, get better leads, and know how to tell the good from the bad.
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marketing automation, marketo, demand generation, lead generation
    
Marketo
Published By: ValueClick Media     Published Date: Sep 24, 2008
Based on a study conducted by ValueClick Media and interactive agency Goodway 2.0, this white paper evaluates networks as an alternative to advertising on automotive information sites. The study, which includes campaign data from Chevrolet, Dodge, Honda, Hyundai and Lincoln Mercury, concludes that running ads on a large number of sites and allowing optimization technology to determine those which are most effective will lead to better results than presupposing what sites or channels will perform.
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automotive, chevrolet, dodge, honda, hyundai, lincoln mercury, advertising alternative, optimization technology, valueclick media, goodway 2.0
    
ValueClick Media
Published By: RisingMedia     Published Date: Oct 14, 2008
Defining specific metrics for measuring the success of a Web site is a daunting task. The inability to identify proper criteria and meaningful calculations is hampering the e-business world's capacity to determine the value of corporate Web sites and to set appropriate budgets for their development.
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emetrics, risingmedia, netgenesis, e-business, roi metrics
    
RisingMedia
Published By: Oracle Corp.     Published Date: May 30, 2008
Current trends show that the vast majority of companies are moving to services-oriented architectures (SOAs) and deploying Web services within and across their IT infrastructure.However, the success of those deployments is determined by the integrations and innovations that Web services make possible and how Web services affect the quality and performance of the mission-critical applications with which they interface.
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soa, soas, oracle, application testing suite, web services, mission-critical, enterprise java beans-based, quality assurance, ejb, user interface
    
Oracle Corp.
Published By: BLADE Network Technologies     Published Date: Nov 18, 2008
This Technology Brief is divided into two parts. The first part discusses the evolution of Ethernet, and then focuses on 10 Gigabit Ethernet and related transceiver and cabling technologies. The second part examines BLADE’s RackSwitch product line, including 10 GbE applications within enterprise networks and data centers.
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enterprise data centers, blade’s rackswitch, 10gbe applications, enterprise networks, blade network technologies, evolution of ethernet, cabling technologies, it management, storage
    
BLADE Network Technologies
Published By: BLADE Network Technologies     Published Date: Nov 18, 2008
In this Product Brief, Clabby Analytics examines BLADE’s “rackonomics” concept (the idea that putting switches into blades and racks is more economical than using external core switches) — and its two new RackSwitch offerings (the G8000 and G8100) designed to implement its rackonomics view.
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rackonomics, overloaded networks, blade network technologies, rackswitch, g8000, g8100, cisco, external core switches, it management, storage
    
BLADE Network Technologies
Published By: Ping Identity     Published Date: May 05, 2009
Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing web Services has been a challenge until recently, as typical Web authentication and authorization techniques employed browser-to-server architectures (not program-to-program). This resulted in user identity ending at the Web Application Server, forcing the Web Services Provider to trust blindly that the Web Services Requester had established identity and trust with the end user.
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pingidentity, sso, standards-based, web 2.0, identity enabled, browser-to-server, soap, saml, security assertion markup language, pki, public key infrastructure, soa, oasis, ws-trust, sso, single sign-on, service oriented architecture, rest, user identity mapping, ldap
    
Ping Identity
    
Lionbridge
Published By: Athena Security     Published Date: Jan 28, 2010
SIEM solutions detect real attacks from the thousands of events that are happening in the network. When an unexpected and potentially dangerous event is recognized, engineers take a quick (temporary) action to block the security leak, diagnose what really went wrong, determine what else is at risk, and decide on a fix.
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firewalls, security, sim, siem, network security, risk, firewall analytics, security incident, threat, firewall change, network configuration
    
Athena Security
Published By: PlusAnimations     Published Date: Nov 20, 2009
This white paper examines the challenges of presenting products and projects in the renewable energy sector and introduces the many advantages of 3D visualization to help achieve your company's commercial objectives.
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3d visualization, clean-energy, 3d animations, plusanimations
    
PlusAnimations
Published By: Symantec.cloud     Published Date: Nov 29, 2010
This paper will examine the information security needs of midmarket organizations, and how SaaS security services can help address those needs specific to a distributed workforce.
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messagelabs symantec hosted services, saas, distributed workforce, information security, software-as-a-service, messaging
    
Symantec.cloud
Published By: Symantec.cloud     Published Date: Jan 26, 2011
This report examines the new generation of threats, vulnerabilities and attacks, and explores the role that cloud security strategies can play in managing core risks to organizations of all sizes and across all industries.
Tags : 
symantec cloud, web threats, threats, vulnerabilities, cloud security, productivity, mobile communication
    
Symantec.cloud
Published By: Symantec.cloud     Published Date: Jan 26, 2011
Software-as-a-Service (SaaS) continues to gain traction over traditional on-premise software licensing models as organizations aggressively seek more cost-effective, flexible and robust computing solutions. This paper will help you understand and calculate the true costs of SaaS to determine what benefits this important resource-maximizing approach can offer your company now and in the future.
Tags : 
symantec cloud, saas, tco, roi, software-as-a-service, enterprise application software
    
Symantec.cloud
Published By: Focus     Published Date: Jan 11, 2011
Learn what server virtualization is, how to determine if it can help your business, and how to choose the best solution for your specific needs.
Tags : 
hypervisor, information technology, server virtualization, servers storage, virtual machine manager, virtualization
    
Focus
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