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Published By: ExactTarget     Published Date: Aug 14, 2014
Marketing as you know it will never be the same. There’s a fundamental shift in relationships between brands and customers—fueled by smartphones, social media, and today’s always-on, always-connected mentality. Marketers have access to more customer data (big data) than ever before. But the quantity of data only matters if you’re smart about using it—to power 1:1 customer journeys.
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marketing cloud, target, big data, brands, customers, social media, smartphones, always-on
    
ExactTarget
Published By: Workplace by Facebook     Published Date: Sep 27, 2018
Young people have grown up in a world of instant access, with endless media, services, and products available in just a few taps of a smartphone. These Gen Yers will make up 35% of the global workforce by 2020. Download this info-graphic now to learn more about how the millennial expectation of immediacy will shape the future of work.
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collaboration software, collaboration portal, business communication, workforce management, project management, team work
    
Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Sep 27, 2018
Young people have grown up in a world of instant access, with endless media, services, and products available in just a few taps of a smartphone. These Gen Yers will make up 35% of the global workforce by 2020. Download this info-graphic now to learn more about how the millennial expectation of immediacy will shape the future of work.
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collaboration software, collaboration portal, business communication, workforce management, project management, team work
    
Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
Young people have grown up in a world of instant access, with endless media, services, and products available in just a few taps of a smartphone. These Gen Yers will make up 35% of the global workforce by 2020. Download this info-graphic now to learn more about how the millennial expectation of immediacy will shape the future of work.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
Young people have grown up in a world of instant access, with endless media, services and products available in just a few taps of a smartphone. These Gen Yers will make up 35% of the global workforce by 2020. Download this video now to learn more about how the millennial expectation of immediacy will shape the future of work.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Jun 17, 2019
With endless media, services and products available in just a few taps on a smartphone, people are becoming accustomed to a new level of instant access. Whether it’s a ride to a party, a payment sent to a friend or streaming a movie, speed is everything. Thanks to technology, Gen Y has come of age in the on-demand economy.
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Workplace by Facebook
Published By: Jive Software     Published Date: Mar 08, 2012
Your customers are demanding better answers, faster-and social media gives them a louder megaphone. Meanwhile, Management is pushing you to reduce support costs and increase team efficiency.Our panel will discuss practical advice and proven strategies for integrating Social into your organization's customer service ecosystem, followed by a live audience Q&A session.
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Jive Software
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
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call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
With endless media, services and products available in just a few taps on a smartphone, people are becoming accustomed to a new level of instant access. Whether it’s a ride to a party, payment sent to a friend or streaming a movie, speed is everything. Thanks to technology, Gen Y has come of age in the on-demand economy. Meeting these expectations is crucial to Workplace’s mission to empower people to work together efficiently and effectively. In order to better understand this generation's expectations – and how to cater to them – we’ve partnered with behavioural insights agency, Canvas8 to explore how this desire for immediacy is reshaping the future of work. In this report, we uncover why employees want companies to pick up the pace and what on-demand looks like at work.
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Workplace by Facebook
Published By: Brainshark     Published Date: Oct 16, 2013
Harnessing the combined power of online video, mobile technologies and social media will be crucial to the marketer's success in an increasingly media-rich world.
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video marketing, content marketing, marketing best practices, social media, viral video, inbound marketing, outbound marketing, tracking video
    
Brainshark
Published By: Brainshark     Published Date: Oct 16, 2013
Having trouble driving registrations to your live webinar? Maybe it's time for a change. This report explores picking the right webinar strategy for your goals, webinar best practices and technology integration.
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video marketing, content marketing, marketing best practices, social media, viral video, inbound marketing, outbound marketing, tracking video
    
Brainshark
Published By: Brainshark     Published Date: Oct 16, 2013
Running low on content for your next campaign? Learn how leading marketers are repurposing existing content and delivering it in a creative, targeted and measurable format that fuels successful lead generation—while also saving time and money.
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video marketing, content marketing, marketing best practices, social media, viral video, inbound marketing, outbound marketing, tracking video
    
Brainshark
Published By: CloudTask     Published Date: May 11, 2018
As a B2B marketer, the process of nurturing and generating new leads is always tricky business. Chasing high quality and relevant leads requires a considerable amount of time, energy and resources to be invested into email marketing campaigns, social media management and educational content such as blogs, whitepapers and eBooks. While live chat support has been around for about a decade, only in recent years and especially in the age of the smartphone, are B2B companies capitalizing on it as a channel to generate and nurture leads.
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CloudTask
Published By: Silverpop     Published Date: Sep 19, 2011
The way we communicate is moving-literally. Smart phones are outselling PCs, and tablet sales are expected to outpace desktop sales by 2013. But although the screens may be smaller, the possibilities for engagement are larger than ever.
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silverpop, social media, smart phones, marketing, customer engagement
    
Silverpop
Published By: Monotype     Published Date: Jun 29, 2017
After years spent hidden in the shadows of Millennials, Generation Z is taking over the spotlight and making some serious waves in the process. Gen Zs are the first true digital natives, born between the late 1990’s to the mid 2000’s, and only know a world with Internet access, social media and smartphones. This “YouTube generation” is tech-savvy and pragmatic, drives innovation and the way we consume media, and they’re pushing brands and marketers to catch up in the process. Like, follow, read, repeat In an era of massive information (and advertising) overload, the brand-consumer relationship is a delicate dance. One misstep and a disgruntled customer will gladly find a new partner. Thanks to a mobile-first, visually rich, social and digital world, people expect flexibility, authenticity and consistency in every single interaction with a brand. In order to keep your customers engaged and happy, look to the emerging behaviours and preferences of Generation Z as a beacon for what’s to c
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generation z, communication, media, marketing, branding, customer engagement, digital engagement
    
Monotype
Published By: Advizex     Published Date: Sep 25, 2013
The challenge of Big Data is more than a question of size; it’s about time to insight and action. With the exponential growth of unstructured data such as social media, video and the raw data generated by smartphones and other “intelligent” machines, businesses are buried under an avalanche of data that renders even best-effort analytics slow and sometimes unreliable. As many businesses are learning in this age of Big Data, it’s not just what you know, but when you know it and how much you trust it. Download this white paper and learn that with SAP HANA, companies can react intelligently at the speed of thought to capture new opportunities.
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sap hana, sap, real time analytics, raw data, generation, analytics, big data, business intelligence
    
Advizex
Published By: Code42     Published Date: Apr 22, 2016
Today, in the age of information, people are paid for their ideas: to create original knowledge products or add value to existing products. Given their self-reliance, it is not surprising that workers take pride in their outputs—up to half of employees take a portfolio of files with them when they leave. When employees move on, many feel entitled to the work they’ve created.They presume it is acceptable to transfer work documents to personal computers, removable media, tablets, smartphones or online file sharing apps. Some pilfered data is innocuous and already in the public realm. But some of it is classified. Read this paper to find out how to collect and secure data to protect operations, reputation and continuity when employees leave.
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data protection, code 42, data security, intellectual property
    
Code42
Published By: Cisco     Published Date: Mar 10, 2011
Fresh Direct Produce workforce is more mobile, responsive with Cisco Unified Communications. To give its employees the immediate, direct communications that the business required, Fresh Direct replaced its phone system with the Cisco® Unified Communications System. The Cisco solution supports all of the company's voice, data, and wireless communications on one secure network.
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cisco, unified communications, fresh direct produce, mobile, wireless communication, voice, data network, phone system
    
Cisco
Published By: Art Technology Group, Inc     Published Date: Jan 22, 2009
Forrester Research identified click to call technology as one of the "Twelve Technologies That Will Transform Online Retail". Online buyers seek to move between phone and Internet channels in a single unbroken session, merging the best of both worlds: the immediacy and human touch of the phone, with the ease and convenience of the Internet.  Read More.
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estara, click to call, online retail, online transactions, e-commerce
    
Art Technology Group, Inc
Published By: Ethofy     Published Date: Mar 18, 2013
Examine the AIDA sales model using the right mobile tools and learn how to empower your sales teams to meet customer expectations and close more deals on the spot
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mobile, mobile sales tools, sales tools, social media, social marketing, social messaging, mobile devices, mobile sales enablement
    
Ethofy
Published By: GoldMine     Published Date: Feb 28, 2013
Watch this demo and learn how to use GoldMine to help you manage your most precious asset, your business relationships--now on the iPad and iPhone
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social media tools, social media integration, goldmine, facebook, linkedin, twitter, iphone, ipad
    
GoldMine
Published By: Intermedia     Published Date: Nov 10, 2008
There are two main BlackBerry smartphone mobile connectivity options, and they are quite different. The first is the BlackBerry Internet Service, in which your mobile carrier acts as a liaison between your email and your BlackBerry smartphone. The second option is to use a BlackBerry Enterprise Server, which directly links your wireless device to your email, contacts, calendars and business applications— virtually automatically and almost instantly. If you’re using a BlackBerry smartphone solely for personal email, then a BlackBerry Internet Service account is all you need, and you can stop reading here. But if you’re a business user and are only using BlackBerry Internet Service, you’re leaving lots of important functionality unused.
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intermedia, blackberry enterprise server, blackberry business user, blackberry internet service, blackberry smartphone, wireless
    
Intermedia
Published By: Polycom     Published Date: Jun 17, 2010
How to combine advanced telephony, one-touch video, and integrated business applications into a seamless, lifelike experience.
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polycom vvx, ip uc solution, telephony, video, unified communication, media phone, integrated business application
    
Polycom
Published By: Polycom     Published Date: Jan 14, 2016
Review this Polycom voice selection guide for selecting the right solution for you such as Polycom RealPresence Trio 800, Polycom VVX Business Media Phones, and more.
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conference phone, communications, conferencing, microsoft, phone, polycom, skype, o365
    
Polycom
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