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Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Cisco     Published Date: Nov 17, 2015
This white paper presents IDC’s analysis of the business value organizations are achieving by using Cisco UCS as a platform for SAP HANA and other SAP Business Suite applications. This analysis is based on IDC’s interviews with 12 Cisco UCS customers. These organizations are all relatively large organizations (1,500–85,000 employees), with an average of 25,383 employees. Interviewees represent a variety of industries: natural resources, agriculture, energy, government, automotive, retail, food and beverage, distribution, technology, healthcare, and IT. These organizations are based in the United States, EMEA, Mexico, and Brazil.
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cisco, idc, business values, cisco ucs, sap hana, sap business suite, networking, it management, wireless, knowledge management, enterprise applications, data management
    
Cisco
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Highlights for Children, Inc. was founded in 1946 with the belief “that children are the world’s most important people.” Since its inception, the organization has been dedicated to helping children “become their best selves and become confident, caring, curious, and creative individuals.” Today, the Highlights for Children, Inc., family of companies includes educational publishers who publish textbooks and offer educational seminars for teachers, as well as a consumer division that publishes books, digital products, and four magazines for children ages 0-12. The flagship magazine is Highlights for Children, well known for its Fun with a Purpose.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cisco     Published Date: Dec 08, 2015
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families.
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cisco, catalyst switching, miercom, networking, wireless
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
This IDC study represents the vendor assessment model called the IDC MarketScape. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the marketplace and help anticipate the vendor's ascendancy. The study assesses the capability and business strategy of 12 of the top enterprise wireless LAN (WLAN) vendors.
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wireless, marketplace, business strategy
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families.
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analysis, development management, product management
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families. Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks. The test methodology focused on specific areas in which Cisco believed there were key competitive differentiators between the products. Test results validated include throughput, latency, energy efficiency, stacking, LACP load balancing and Quality of Services (QoS) performance. Miercom found that the Cisco Catalyst 2960-X demonstrated superior performances against the competitive switches in the tests featured in this report.
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Cisco
Published By: Cisco     Published Date: Jun 21, 2016
This IDC study provides an assessment of the capabilities and business strategies of 12 vendors in the worldwide enterprise WLAN market for 2015–2016.
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Cisco
Published By: Cisco     Published Date: Jul 08, 2016
This IDC study represents the vendor assessment model called the IDC MarketScape. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the marketplace and help anticipate the vendor's ascendancy. The study assesses the capability and business strategy of 12 of the top enterprise wireless LAN (WLAN) vendors. This evaluation is based on a comprehensive framework and a set of parameters expected to be most conducive to success in providing enterprise WLAN solutions, during both the short term and the long term. As the enterprise WLAN market is highly competitive and relatively mature, all vendors performed relatively well in the study.
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Cisco
Published By: Aria Systems     Published Date: Jun 15, 2016
"Smart Campus: Break down classroom walls with a smart technology strategy 70% of K-12 and IT administrative decision-makers said preparing students for the future workforce was one of the main drivers for adopting classroom technology. Read how to prepare your network for a digital-first classroom experience in this report >"
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Aria Systems
Published By: Cisco     Published Date: Mar 04, 2015
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families.
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cisco, miercom, 1ge edge, networking, wireless
    
Cisco
Published By: Dell     Published Date: May 13, 2016
Your growing business shouldn't run on aging hardware and software until it fails. Adding memory and upgrading processors will not provide the same benefits to your infrastructure as a consolidation and upgrade can. Upgrading and consolidating your IT infrastructure to the Dell PowerEdge VRTX running Microsoft Windows Server 2012 R2 and SQL Server 2014 can improve performance while adding features such as high availability.
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Dell
Published By: Dell     Published Date: May 13, 2016
No matter your line of business, technology implemented four years ago is likely near its end of life and may be underperforming as more users and more strenuous workloads stretch your resources thin. Adding memory and upgrading processors won't provide the same benefits to your infrastructure as a consolidation and upgrade can. Read this research report to learn how upgrading to Dell's PowerEdge VRTX with Hyper-V virtualization, Microsoft Windows Server 2012 R2, and Microsoft SQL Server 2014 could reduce costs while delivering better performance than trying to maintain aging hardware and software.
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Dell
Published By: ADP     Published Date: May 16, 2018
To select the best payroll provider possible, who better to ask than your peers? With more than 400,000 reviews from real software users, the G2 Crowd business software review platform will help you confidently make the right choice. The G2 Crowd payroll report compares how providers rank in terms of customer satisfaction, specific features, industries, and more. To help you evaluate your payroll options, get this FREE copy of the G2 Crowd payroll report (a $599 value). This exclusive research includes: · Detailed profiles of 27 payroll providers · Ranking based on customer feedback · Assessment of implementation, integration, support, and ease of use · Actionable insights to help you decide
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ADP
Published By: Pega     Published Date: May 25, 2016
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases. Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, case management
    
Pega
Published By: Pega     Published Date: May 25, 2016
The shift to digital business continues to gain momentum with no signs easing anytime soon. Smart organizations realize this and are accelerating investments in projects that put digital technologies at the center of their business models. The new requirements of digital transformation are forcing a major change in how companies evaluate and deploy Business Process Management (BPM) platforms and services. In “The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015” report, the research organization used a 31 criteria evaluation process identifying the 12 most significant software providers in the category. Download this Forrester Wave report and gain insight regarding how well each vendor fulfills the criteria and where they stand in relation to each other to help enterprise architecture (EA) professionals select the right partner to manage their business’ critical content.
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digital business, technology, best practices, forrester, enterprise
    
Pega
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
"This research by Nimble Storage, a Hewlett Packard Enterprise Company, outlines the top five causes of application delays. The report analyzes more than 12,000 anonymized cases of downtime and slow performance. Read this report and find out: -Top 5 causes of downtime and poor performance across the infrastructure stack -How machine learning and predictive analytics can prevent issues -Steps you can take to boost performance and availability
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Hewlett Packard Enterprise
Published By: HotSchedules     Published Date: Jul 28, 2017
After filing for bankruptcy in 2012, the Real Mex Restaurant Brands turned their stores’ performance and sales around with the help of HotSchedules Activity-Based Forecasting Module.
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retail management, business growth, performance scheduling, management, retail performance
    
HotSchedules
Published By: SAP     Published Date: Apr 03, 2017
Explore this e-book to find out how blending formal and informal learning via collaboration can help your organization in the following areas: Overcoming the Economics of Learning Creating a Culture of Learning Enhancing Employee Engagement
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collaboration, hcm, cloud, digital transformation, employee engagement, transformational learning, learning, content
    
SAP
Published By: Adobe     Published Date: Mar 26, 2018
At 12:33 EDT on May 3, 1978, Gary Thuerk sent an email that later earned him the title “Father of Spam” (although understandably, he prefers to be called the “Father of E-marketing”). Thuerk, then a marketing manager for computer company Digital Equipment Corporation, sent a mass email inviting recipients to one of two West Coast product demos for a new line of computers.1
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Adobe
Published By: Adobe     Published Date: Mar 26, 2018
In our 33-criteria evalution of cross-channel campaign mangement providers, we identified the 12 most signiifcant ones.
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Adobe
Published By: Dell PC Lifecycle     Published Date: Aug 09, 2018
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago. It sounds like another current term, “digital transformation.” But in fact, effective digital transformation doesn’t happen without IT Transformation. A company that undergoes IT infrastructure transformation no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness—tasks are automated, processes streamlined, and resources are freed up. Those IT-level improvements fuel a larger-scale digital transformation, allowing the company to thrive in today’s digital economy. It is able to out-innovate, out-think, and out-pace its competitors—ultimately becoming the disruptor, not the disrupted.
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Dell PC Lifecycle
Published By: Dell PC Lifecycle     Published Date: Aug 09, 2018
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago. Although not synonymous with digital transformation, the two concepts are fundamentally linked together, as effective digital transformation cannot happen without IT Transformation. A company that transforms its IT infrastructure no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness—tasks are automated, processes streamlined, and resources are freed up. Those IT-level improvements fuel a larger-scale digital transformation, allowing the company to thrive in today’s digital economy. It is able to out-innovate, out-think, and out-pace its competitors—ultimately becoming the disruptor, not the disrupted.
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Dell PC Lifecycle
Published By: Dell PC Lifecycle     Published Date: Aug 14, 2018
IT-Transformation ist ein Konzept, das heute noch stärker als vor 12 Monaten bei Unternehmen angekommen ist. Obwohl es nicht gleichbedeutend mit digitaler Transformation ist, sind die beiden Konzepte grundlegend miteinander verknüpft, da eine effektive digitale Transformation nicht ohne IT-Transformation erfolgen kann. Ein Unternehmen, das seine IT-Infrastruktur transformiert, ist nicht mehr von starren, manuellen, isolierten Legacy-Technologien abhängig. Es verzeichnet eine Steigerung der IT-Betriebsgeschwindigkeit, Effizienz, Skalierbarkeit und Wirtschaftlichkeit: Aufgaben werden automatisiert, Prozesse rationalisiert und Ressourcen freigesetzt. Diese IT-Verbesserungen unterstützen eine umfangreichere digitale Transformation, mit der das Unternehmen in der heutigen digitalen Wirtschaft bestehen kann. Es übertrifft seine Mitbewerber in Sachen Innovation, Vordenken und Geschwindigkeit und wird letztendlich selbst Disruptor statt Leidtragender.
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Dell PC Lifecycle
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