it service management

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Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service, customer satisfaction, newscale, request fulfillment, it management
    
newScale
Published By: Solidcore     Published Date: Jan 28, 2008
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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cmdb, change management, service management, bmc, remedy, bmc remedy, it management, roi, return on investment, solidcore
    
Solidcore
Published By: Solidcore     Published Date: Jan 07, 2008
Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.  Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.
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itil, roi, service, service management, solidcore, return on investment, cmdb, change management, configuration management
    
Solidcore
Published By: Stratus Technologies     Published Date: Jan 07, 2008
CIOs today are being called upon to interpret business strategy and priorities, then add value through information technology initiatives. At a time when "critical to the business" translates to "mission-critical IT", how do you ensure end-to-end availability and reliability of the IT resources that enable your company’s essential business processes.
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business success, productivity, compliance, cost control, decrease spending, spend management, data integrity, meeting sla, meeting slas, service management, stratus, stratus technologies
    
Stratus Technologies
Published By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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cmdb, configuration management, change management, itil, service management, itsm, tideway systems, tideway
    
Tideway Systems
Published By: uptime software     Published Date: Dec 06, 2007
Discover the three key reasons how enterprise IT dashboards can deliver highly valuable information to your organization in an easy to use format and provide simple processes that will turn dashboard data into actionable IT decisions.
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server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure, systems management, network management, uptime, server uptime, downtime, dashboarding, reporting, it management
    
uptime software
Published By: uptime software     Published Date: Dec 06, 2007
Monitoring servers, applications, and services has become an essential part of the IT department over the past 10 years. However, it can be a daunting task to find the right solution for your Enterprise. This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company's needs, the metrics you need, your budget range, your resource availability, and your management's reporting needs.
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server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure, systems management, network management, uptime, server uptime, downtime, it management
    
uptime software
Published By: Kinetic Data     Published Date: Oct 15, 2007
Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.
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itsm, service management, service, service catalog, service catalogs, bsdm, delivery management, service level agreement, sla, slas, service level agreements, catalog trends, kinetic, kinetic data, it management
    
Kinetic Data
Published By: Metafuse     Published Date: Sep 26, 2007
In speaking with project managers, directors of operations, vice presidents of professional services, chief financial offers, and other project team members every day, we hear familiar stories repeatedly and there are some trends, or commonalities. This document outlines five of the most common project management challenges.
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project management, document management, project planning, project, enterprise resource planning, erp, planning, metafuse, project insight
    
Metafuse
Published By: Stratus Technologies     Published Date: Sep 19, 2007
For mission-critical IT, service outages and data loss pose serious consequences.  This white paper examines how availability management, disaster recovery and business continuity support one another and offers insight to find success at all of them.
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business continuity, disaster recovery, high availability, stratus, stratus technologies
    
Stratus Technologies
Published By: Indicative Software     Published Date: Aug 24, 2007
Learn about agent-based versus agentless monitoring approaches to enterprise management, and how a combination of data collection technologies can realize the benefits of both.
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enterprise management, enterprise monitoring, data collection, data collection engines, agent-based monitoring, agentless monitoring, performance monitoring, application performance, synthetic monitoring, passive monitoring, active monitoring, service level management, service management, systems management, indicative
    
Indicative Software
Published By: Quocirca     Published Date: Jul 11, 2007
SOA enables composite applications or collections of services that have been assembled to support a company’s business processes.  Portal and collaboration software delivers the essential people-focused capabilities of the SOA strategy to provide significant value to the organisation.
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productivity, soa, service oriented, service-oriented, collaboration, bpm, business process management, portals, workforce management, team management, quocirca, it management
    
Quocirca
Published By: Microsoft Dynamics     Published Date: Jul 09, 2007
When White Pass & Yukon Route Railroad recast its business model, revenues gained speed, but the cumbersome UNIX system labored through long lines of customers, discouraged timely reporting, and imprisoned data behind arcane rules and menus.  Find out what WP&YR did to help increase sales 13 percent, clear out slow-moving items, save steps and stoke the profit engine.
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unix, tourism, profitability, retail management, microsoft, microsoft retail management, dynamics, point-of-sale, customer service, inventory management, microsoft dynamics
    
Microsoft Dynamics
Published By: Torry Harris Business Solutions     Published Date: Jul 05, 2007
The information overload on SOA is largely on describing its merits, its principles and the vast variety of products intended to address its needs. This document is written to identify the factors to be considered, and articulate the principles and questions to be asked that will drive the decisions within each enterprise towards creating a road map for implementation.
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service oriented, service-oriented, soa, network architecture, soa roi, change management, it spending, governance, bpm, eda, bam, infrastructure, service management, thbs, torry harris
    
Torry Harris Business Solutions
Published By: Jumpnode Systems     Published Date: Jun 12, 2007
Network monitoring software packages require complex installation, ongoing maintenance and additional costs for servers and third-party applications. Software-as-a-Service (SaaS) network monitoring alternatives greatly simplify implementation and maintenance, but they rely on uninterrupted Internet access to function, often require complex VPNs or firewall modifications, and typically provide limited access to historical data.
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monitoring, software as a service, saas, high availability, network management, jumpnode
    
Jumpnode Systems
Published By: Infor     Published Date: May 25, 2007
Given the potential for SOA to solve pressing business problems, it’s inevitable that most companies will begin adopting SOA constructs within the next year or two. As they move to SOA, the approach they choose will have both immediate and long-term effects on their ability to support and adjust their ecosystem to meet future business requirements.
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soa, service oriented architecture, service-oriented architecture, business management, business process management, bpm, customer service, infor
    
Infor
Published By: Progress Software BTA Financial     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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soa, itil, progress, reliability, service management, operations, operational excellence
    
Progress Software BTA Financial
Published By: Progress Software BTA Telecommunications     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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soa, itil, progress, reliability, service management, operations, operational excellence
    
Progress Software BTA Telecommunications
Published By: Quocirca     Published Date: Apr 23, 2007
Information management, which includes both data and content management, is an essential building block for Service-Oriented Architecture (SOA).  By taking a service oriented approach to information, you can achieve much greater value from your information assets.
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information management, service oriented architecture, service-oriented architecture, soa, data management, mdm, master data management, content management, content management system, information integration, quocirca
    
Quocirca
Published By: Infor     Published Date: Feb 27, 2007
American Dairy Brands, a $300M division of Dairy Farmers of America (DFA) which is the largest U.S. dairy cooperative marketing over 45 billion pounds of milk per year, has achieved substantial supply chain savings through Infor's Supply Chain solutions. Infor has given Dairy Farmers of America the ability to successfully manage the supply chain to drive service levels to greater than 99% for their Borden-brand cheese products.
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productivity, supply chain management, customer service, customer satisfaction, dairy, food, infor, scm, enterprise resource management, erp, american dairy brands, borden
    
Infor
Published By: Infor     Published Date: Feb 27, 2007
A fast-growing supplier, NEI's delivery performance was declining, creating a significant problem with past-due shipments, even though the company had an excess of finished goods. Access this case study to learn about how they addressed their challenges.
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productivity, supply chain management, scm, product lifecycle management, enterprise resource planning, erp, customer service, customer satisfaction, business process management, customer experience management, best practices, manufacturing, infor
    
Infor
Published By: Infor     Published Date: Feb 27, 2007
Automotive manufacturers have become some of the most demanding customers in the world. The TRANS4M Customer Management Solution helps you manage your relationship and your communications with automotive customers to help you meet your customers' requirements for communications and process integration and ultimately improve your supplier rating and keep your customers happy and their production lines moving.
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productivity, supply chain management, scm, customer service, customer relationship management, customer satisfaction, enterprise resource planning, automotive, automotive industry, infor
    
Infor
Published By: webMethods     Published Date: Feb 14, 2007
SOA: Service-Oriented Architecture is an approach to building IT systems out of common parts. SOA represents a breakthrough in the way we build IT systems. webMethods customers report overwhelmingly that SOA is providing real value to them.
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soa, service-oriented architecture, service oriented architecture, service management, web methods, webmethods, software development
    
webMethods
Published By: LANDesk     Published Date: Feb 12, 2007
As IT departments work to transition from "firefighting mode" to becoming more proactive and responsive, a key step along the path is to implement labor-saving automation tools that allow more tasks to be done more rapidly, using fewer resources and with greater predictability and reliability.
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it management, productivity, project management, service management, groupware workflow, business process automation, bpa, it automation, automating it, security management, landesk
    
LANDesk
Published By: LANDesk     Published Date: Feb 12, 2007
This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
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it management, itil, service management, business process management, bpm, it automation, automating it, landesk, enterprise applications
    
LANDesk
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