it service management

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Published By: Cherwell Software     Published Date: Feb 24, 2017
Are you ready to transform your service desk and unleash the power of effective and affordable IT service management? Schedule your demo of Cherwell Service Management® today.
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Cherwell Software
Published By: VMware     Published Date: Feb 24, 2017
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce. The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
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VMware
Published By: VMware AirWatch     Published Date: Feb 21, 2017
Today’s IT organizations simply cannot afford to continue to manage the end user environment with an out-of-date PC-centric approach to systems management. The cloud, mobility and multiplatform environments render that approach ineffective. It’s time to take another look at virtual application and desktop virtualization technologies. Download this whitepaper to look at VMware Horizon, the most complete solution for delivering, managing and protecting Windows desktops, applications and online services across devices, locations, media and connections, making it ideal for systems management transformation.
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VMware AirWatch
Published By: Marketo     Published Date: Feb 07, 2017
Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on lead management functionality, thriving partner ecosystem, and roadmap. Marketo's easy and powerful lead management capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 400 technology and service providers that offer best-of-breed solutions for today’s marketers. The full report includes: Market evaluation and analysis of 17 CRM lead management vendors Insights for selecting a vendor based on your organization's requirements Opportunities and challenges faced when deploying lead management systems Download the report to learn about these topics and more.
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gartner, crm lead management, marketo, crm, launchpoint, vendor selection
    
Marketo
Published By: IBM     Published Date: Feb 01, 2017
Reliable Transportation For Dummies shows you what it takes to keep a fleet operating efficiently. Learn how to achieve higher service levels at lower cost using proven asset management processes, Internet of Things data and new cognitive computing capabilities.
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ibm, watson, iot, internet of things, transportation, data, cognitive computing, business technology, data center
    
IBM
Published By: IBM     Published Date: Jan 27, 2017
High-priority big data and analytics projects often target customer-centric outcomes such as improving customer loyalty or improving up-selling. In fact, an IBM Institute for Business Value study found that nearly half of all organizations with active big data pilots or implementations identified customer-c entric outcomes as a top objective (see Figure 1).1 However, big data and analytics can also help companies understand how changes to products or services will impact customers, as well as address aspects of security and intelligence, risk and financial management, and operational optimization.
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IBM
Published By: HP Enterprise Business     Published Date: Jan 20, 2017
Download now to learn more about the future of IT Service Management!
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HP Enterprise Business
Published By: HP Enterprise Business     Published Date: Jan 20, 2017
Six keys to reducing cost with a fast, agile, and efficient big data service desk. Download now to learn more!
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HP Enterprise Business
Published By: ServiceNow     Published Date: Jan 17, 2017
The End of No. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business. This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to: Accelerate incident resolution with automation and prioritization Improve change management processes with better controls and visibility Optimize reporting for setting goals, aligning priorities, demonstrating results
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itsm, it service management, reporting, service, management
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 17, 2017
Provide better IT service delivery, more consistently, and with less effort This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: A simple plan for defining and managing your services and building your single system of record in a CMDB Best practices for incident, change, problem and asset management, reporting, and more How to prevent unexpected downtime creating a comprehensive, connected view of business services and IT Infrastructure
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, infrastructure
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 17, 2017
Learn how automation is the key to saving time and boosting satisfaction This eBook, “Accelerate Service Delivery with Automation,” will help you reclaim lost productivity with: An overview of the objectives and benefits of automation Best practices for transforming your ITSM into a modern, reliable experience Useful measurements for gauging progress and demonstrating the success of your automation efforts
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity, consumer
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 17, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: 1. Comatose 2. Caffeine addicted 3. Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: • A deeper understanding of what ITIL is and why it’s so important to keep everything running at work • Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified • Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
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it management, it automation, it ticketing, help desk, service desk, itil, itsm, it service management, management, service, infrastructure, itil, ebook
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 13, 2017
Overcome these four obstacles to deliver IT services everyone will love You and your company deserve a service desk that is truly helpful. Learn from this blueprint how to deliver a delightful IT experience that will help you go from: Poor support to customer delight No control to a predictable experience Managing costs to demonstrating value Rigid to agile
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it management, it automation, it ticketing, help desk, service desk, customer, service, management, itsm, it service management
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 13, 2017
The End of Now. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business. This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to: Accelerate incident resolution with automation and prioritization Improve change management processes with better controls and visibility Optimize reporting for setting goals, aligning priorities, demonstrating results
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ServiceNow
Published By: IBM     Published Date: Jan 09, 2017
In today’s complex and distributed IT environments, identity and access management (IAM) programs do much more than simply manage user identities and grant access. This paper provides four key steps that can move you toward a more mature solution now.
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ibm, security, services operations, iam programs, enterprise applications, business technology
    
IBM
Published By: ServiceNow     Published Date: Jan 03, 2017
The scope and value that modern IT service delivery provides a business is increasing dramatically, according to a new research reportfrom Enterprise Management Associates (EMA). And yet in some organizations legacy ITSM systems contribute significantly to reduced credibility for IT departments who fail to integrate with and support important business concerns. This lack of modern IT service delivery creates multiple issues for the enterprise, including: Increasing divergence of IT and business performance Rising costs due to service delivery complexity Inability to measure and protect a business from potential risks Informed by extensive research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimizing changing IT and business requirements. EMA contrasts these advances with the risks of staying with legacy ITSM models and then evaluates and itemizes the risks of “doing nothing” by allowing legacy ITS
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 03, 2017
Migrating to a modern ITSM solution offers a myriad of benefits. So why aren’t more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it, including: How choosing the right partner can smooth the transition Best practices for each phase of legacy migration A first-hand look at how one company migrated successfully Download the white paper to understand why modernizing your legacy ITSM is the right choice.
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 03, 2017
Replacing your legacy ITSM suite doesn’t have to be scary. So why hasn’t every company migrated to a modern ITSM platform? This eBook explores the best practices for a simpler migration to overcome the fear of legacy suite change, including: How choosing the right partner can smooth the transition Best practices for a phased approach to legacy migration A first-hand look at how one company migrated successfully Read the eBook for more on the risks of inaction and rewards of ITSM modernization.
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity
    
ServiceNow
Published By: Esker     Published Date: Dec 19, 2016
There is a noticeable shift occurring in the world of order management. Traditionally, projects related to order-taking were spearheaded by the customer service department. Not anymore. The pressures of today’s global economy have forced supply chain functions to play a more direct and strategic role in reducing costs, improving the customer experience, and driving added value throughout the organization. Naturally, supply chain leaders now have a significantly higher rate of interest and involvement in order management initiatives. Supply chain leaders work in a competitive environment, and in order to get ahead of the competition, they are increasingly turning to order processing automation solutions. Find out the four key reasons automation is emerging in the supply chain. Download now!
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Esker
Published By: IBM     Published Date: Dec 15, 2016
Watch to learn: - How to tackle the challenge of multi-speed IT with WebSphere Application Server's unique approach to delivering application infrastructure based on Java EE 7 - How to provide continuous availability for running modern apps that require on-demand dynamic scalability and high operational resiliency - How the lighweight and modular architecture of WebSphere Liberty provides an ideal foundation to develop and deploy microservices - How to deliver flexibility to develop, deploy and consume application infrastructure - on-premises or on the cloud, including emerging virtualization technologies such as Docker - How to manage and monitor thousands of applications and servers with a single management interface for ease of problem determination
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ibm, middleware, it transformation, websphere application server, enterprise applications
    
IBM
Published By: Secureworks     Published Date: Dec 09, 2016
The included Framework for Inquiry is a non-prescriptive exercise that can help boards and management craft a replicable reporting template for reviewing risk levels, measuring operational effectiveness, and prioritizing initiatives over time.
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cybersecurity, managed security services, security, threat and vulnerability management, risk management
    
Secureworks
Published By: VMware AirWatch     Published Date: Dec 08, 2016
Today’s workforce accesses corporate content from the office, home, and everywhere in between. They utilize non-Windows devices including iOS, Android and Mac, and demand that IT support the specialized apps they need to get the job done. Savvy organizations have embraced desktop and application virtualization to meet these demands. Download this asset to learn how Horizon Cloud with on-premises infrastructure represents a new approach to building, delivering and managing virtual workspaces. This radically simple and scalable service unifies the management of on-premises virtual workspace services (desktops and applications) through a centralized cloud control plane, enabling delivery of virtual desktops and apps for as little as $0.50/user.
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VMware AirWatch
Published By: Staples     Published Date: Nov 23, 2016
Learn the key differences between a facility vendor and a facility partner – and how they affect your business.
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facilities vendor, bidding process, facilities partner, facility products, facility services, on-site walk-through, facility management, safety recommendations, facility manager, enterprise applications, business technology
    
Staples
Published By: ThousandEyes     Published Date: Nov 17, 2016
Traditional performance management solutions were built for applications owned by the enterprise and run inside the corporate network. The explosive adoption of Software-as-a-Service (SaaS) and cloud applications have brought new performance management challenges that push the limits of the enterprise infrastructure and break these traditional approaches. In this white paper, we examine why existing solutions don’t work for the modern enterprise and discuss a fundamentally different approach that is needed to address the new challenges. Download now to learn more!
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ThousandEyes
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