it service management

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Published By: Innotas     Published Date: Nov 22, 2010
A Roadmap To Driving Top-Down Alignment Between Business & IT Strategy.
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innotas, cxo's guide, it governance, web 2.0 technologies, automation solution, network, it governance, enterprise services, it management, strategy, accountability, cost saving, business intelligence
    
Innotas
Published By: Jonas Construction Software     Published Date: Oct 25, 2011
Jonas Construction Software has been present in construction and service management since 1990 and is the choice of more than 1,000 contractors in various construction trades. Since 2007, Jonas has won six prestigious award for its paperless service management applications. In 2010 the company won a "Top Product" award for their service management program. The software manages the business activities of firms in a variety of construction trades but handles the mechanical/HVAC, electrical and plumbing trades especially well. The software also contains extensive functionality to handle the general contracting trade.
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jonas softrware, construction, technology, software
    
Jonas Construction Software
    
BMC
    
BMC
Published By: Riverbed     Published Date: Oct 17, 2012
As your business needs become more dynamic, monitoring systems will be key to understanding how applications fulfill business needs. With complexity growing at a fast rate, application discovery and mapping will soon be mandatory.
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riverbed, application visibility, infrastructure monitoring, it infrastructure, it management, data management, business technology
    
Riverbed
Published By: IBM     Published Date: Apr 27, 2012
During this Webcast, Axendia Industry Analyst Daniel Matlis discusses with Mr. Lentz how The Johns Hopkins Hospital uses its Integrated Asset and Service Management solution to improve uptime to support patient care; control costs for procurement, maintenance, labor and materials; support regulatory compliance activities; and use workflow capabilities for internal controls.
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healthcare, ibm, labor, maintenance, patient care
    
IBM
Published By: IBM     Published Date: Jul 05, 2012
Read this IBM whitepaper to understand how mid-sized business can benefit from virtualization with new technologies and improved affordability. The paper shows how IBM can help you reduce costs, improve services and simplify management. It also includes specific examples of IBM solutions and the cost savings you can expect.
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ibm, technology, virtualization, business, business technology, data management, software
    
IBM
Published By: Aruba Networks     Published Date: Sep 18, 2013
In this whitepaper Gartner evaluates a variety of networking vendors providing access layer connectivity. Vendors must have an end-to-end hardware solution, but increasingly, vendor differentiation centers on network services, including guest access, onboarding, security and management tools. Read this whitepaper for more information.
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wireless lan, infrastructure, hardware solution, network services, security, technology, best practices, networking, wireless, business technology
    
Aruba Networks
Published By: BMC Software     Published Date: May 19, 2014
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management
    
BMC Software
Published By: BMC Software     Published Date: May 19, 2014
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management
    
BMC Software
Published By: BMC Software     Published Date: May 19, 2014
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well-articulated interfaces defining the data that is traveling back and forth. With the right integration strategy SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, networking, it management
    
BMC Software
Published By: BMC Software     Published Date: May 19, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.
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it service management, service desk, help desk, saas help desk, cloud help desk, networking, it management
    
BMC Software
Published By: BMC Software     Published Date: May 19, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management
    
BMC Software
Published By: BMC Software     Published Date: Aug 18, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management
    
BMC Software
Published By: BMC Software     Published Date: Jun 13, 2014
The last five years have fundamentally changed the way people interact with technology, leaving IT in a reactive mode. As business customers have rushed to “consumerized” services and experiences, IT is beginning to redefine its approach to offering IT services.  In this eBook, explore the top trends driving the New IT for IT Service Management, and how leading organizations are evolving to focus on end-user experience.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, it management, data center
    
BMC Software
Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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it management, data management
    
BMC Software
Published By: BMC Software     Published Date: Oct 23, 2014
To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management
    
BMC Software
Published By: QTS Data Centers     Published Date: Feb 18, 2014
The cloud has been beneficial to many IT departments by enabling quicker responses to the fast-moving market and ever-changing customer needs. So when is your business migrating over?
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qts, the cloud, migrating, integration, technology, it departments, migration, it leaders, it budget, it budget increase, flexibility, scalability, capital expenditures, service provider, cloud provider, big data, analytics, cloud computing, cloud working, application
    
QTS Data Centers
Published By: HP     Published Date: Nov 05, 2014
Webinar: Supporting users is more complex than ever. But now there’s a simple way to apply data and deliver service that’s truly amazing. Watch and see how it’s done.
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itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere, it management, knowledge management
    
HP
Published By: HP     Published Date: Oct 29, 2014
Tired of dealing with ID10T errors? Wouldn't life be easier if you reduced the number of ID10T errors and focused more on the critical issues? HP Service Anywhere seamlessly connects service quality, customer satisfaction and staff efficiency through its easy-to-use social collaborative capabilities. The only service desk with embedded Big Data technology, HP Service Anywhere delivers connected intelligence to IT and business users to support proactive problem solving and actionable analytics.
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itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere, it management, knowledge management
    
HP
Published By: Cherwell Software     Published Date: Jan 28, 2019
In 2017, Arriva’s UK operations underwent a major IT transformation project to centralize its IT department and 13-strong service desk team. Arriva launched an RFP to find a single solution that could replace its disparate tools and fully unite the separate IT services departments. Three vendors were involved in the tender, but Alan found that Cherwell immediately stood out as the right choice and chose its IT Service Management solution.
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Cherwell Software
Published By: Cherwell Software     Published Date: Apr 24, 2019
Founded over a century ago for the betterment of society, The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. The prestigious University has produced some of the leading lights in fi elds including law, economics, history and politics, with dozens of Nobel Prize winners and Members of Parliament among its alumni. Today, the LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the infl exible and outdated service management tools. Nicos Kyriacou, IMT Service Management Offi cer at LSE, explained: “We had the same tool for over a decade and it was so rigid that we were forced to adapt our working practices around it, rather than vice versa.
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Cherwell Software
Published By: Cherwell Software     Published Date: Apr 24, 2019
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer. The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of Munich Airport. Munich Airport evaluated various bidders in a two stage process conducted on the basis of the European Union tendering procedures. Cherwell was able to hold its own against other ITSM solutions both technically and in terms of price.
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Cherwell Software
Published By: Main Street Hub     Published Date: May 06, 2016
Check out our definitive guide for engaging with current customers, bringing new customers your way, and making sure your online reputation shows your business in the best light.
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local business, small business, business owner, social media for business, twitter, facebook, social media service, marketing, customer service, reputation management, online reputation, yelp, google+, business technology
    
Main Street Hub
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