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Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Atualizações e mais atualizações. Com todo mundo atualizando, você pode estar se perguntando se sua empresa também deveria atualizar seus sistemas. Parece que sempre há uma versão ou um tipo melhor de software. Ainda que implementar sistemas novos e aprimorados possa ajudar sua empresa a crescer e a economizar dinheiro, é importante saber se o novo software vale a transição. Recentemente, a Zendesk comissionou um estudo da Forrester Consulting, que avaliou o impacto financeiro do Zendesk nas organizações. A Forrester entrevistou cinco clientes e conduziu uma análise financeira. Neste estudo, a Forrester relatou os benefícios e custos da família de produtos de atendimento da Zendesk, e sua análise apontou benefícios de mais de US$ 3,8 milhões.
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Zendesk
Published By: Stratoscale     Published Date: Feb 01, 2019
This eBook offers a practical hands-on guide to “Day Two” challenges of accelerating large-scale PostgreSQL deployments. With the ongoing shift towards open-source database solutions, it’s no surprise that PostgreSQL is the fastest growing database. While it’s tempting to simply compare the licensing costs of proprietary systems against that of open source, it is both a misleading and incorrect approach when evaluating the potential for return on investment of a database technology migration. After a PostgreSQL deployment is live, there are a variety of day-two scenarios that require planning and strategizing. The third section of this eBook provides a detailed analysis of all aspects accelerating large-scale PostgreSQL deployments: ? Backups and Availability: strategies, point-in-time recovery, availability and scalability ? Upgrades and DevOps: PostgreSQL upgrade process, application upgrades and CI/CD
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Stratoscale
Published By: NEC     Published Date: Sep 29, 2009
Written by: IDC Abner Germanow, Jonathan Edwards, Lee Doyle IDC believes the convergence of communications and mainstream IT architectures will drive significant innovation in business processes over the next decade.
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it architecture, idc, automation, automated order processing, soa, service oriented architecture, soap, http, xml, wsdl, uddi, esbs, jee, .net, crm, san
    
NEC
Published By: ASG Software Solutions     Published Date: Oct 16, 2008
Limited visibility has tethered CIOs' success in both IT and business. However, using federated CMDB technology, CIOs can view the complete IT infrastructure and the entire lifecycle of a business service.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, automation, it value chain, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: Cherwell Software     Published Date: Jan 28, 2019
The 12 Providers that Matter Most and How they Stack Up. In our 28-criteria evaluation of enterprise service management (esM) providers, we identified the 12 most significant ones — Atlassian, Axios, BMC software, CA Technologies, Cherwell software, easyvista, iBM, ivanti, Micro focus, servicenow, sunview and ToPdesk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (i&o) professionals make the right choice.
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Cherwell Software
Published By: Comcast Business     Published Date: Feb 06, 2019
The quick-service restaurant industry continues to be a favorite among consumers who look to the sector for a wide variety of food served quickly and at a low price. The speed and efficiency of QSRs, which include the emergent “fast casual” restaurants, match today’s on-the-go lifestyle of consumers across all ages who often are too busy to cook at home. That said, consumers expect their dining experience at a QSR to be comfortable with conveniences ranging from WiFi connectivity to ordering kiosks and dining area entertainment on large screens or even tableside tablets. They expect the information on menu boards to be accurate and up-to-date and their meal orders to be fulfilled quickly and accurately. Technology is a major enabler in meeting consumers’ expectations while simultaneously helping QSR locations increase operational efficiencies and quality of service.
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restaurants, quick-serve restaurants, qsr, fast food, convenience food, restaurant technology, qsr technology, guest experience, pos, digital entertainment, wifi, television, network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet
    
Comcast Business
Published By: MokiMobility     Published Date: Oct 11, 2012
Sports apparel retailer Fanzz uses iPad kiosks to accept in-store orders on their website, increasing the number of sales on their site and keeping more in-store customers.
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MokiMobility
Published By: SAP     Published Date: Mar 09, 2017
Learn how CIOs can set up a system infrastructure for their business to get the best out of Big Data. Explore what the SAP HANA platform can do, how it integrates with Hadoop and related technologies, and the opportunities it offers to simplify your system landscape and significantly reduce cost of ownership.
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SAP
Published By: Cisco     Published Date: Jan 04, 2016
Las redes definidas por software (SDN) en la WAN permiten reducir los costes gracias al aumento de la eficacia operativa, una mayor velocidad a la hora de crear servicios, y servicios de redes diferenciados y personalizados.
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cisco, virtualization, sdn, wan, cloud, networking, it management, wireless
    
Cisco
Published By: Cisco     Published Date: Jan 04, 2016
Sin embargo, los costes operativos se dispararon, ya que se necesitó una serie de procesos complejos y laboriosos. Con el tiempo, estos costes se controlaron gracias a una mayor integración de los servidores y la infraestructura de la red, así como a capacidades de software más avanzadas.
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cisco, virtualization, sdn, wan, cloud, networking, wireless, data center
    
Cisco
Published By: Lenovo UK     Published Date: Nov 09, 2018
Con una computadora portátil robada a cada minuto, ¿cómo se equilibra la amenaza de seguridad con la creciente necesidad de movilidad de la fuerza laboral y una mayor productividad? Con la ThinkPad impulsada por los procesadores Intel® Core™ i7 vPro™, se beneficia del enfoque de seguridad 360 de Lenovo. Además de la durabilidad para mantener a sus usuarios en movimiento y productivos en cada etapa de su jornada laboral. Aprende más en nuestra infografía. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, el logotipo de Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, el logotipo de Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside y Intel Optane son marcas comerciales de Intel Corporation o de sus filiales en Estados Unidos y/o en otros países.
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Lenovo UK
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"Principled Technologies executed four typical deployment and management scenarios using both HPE Synergy and Cisco UCS. They found that HPE Synergy saved 71.5 minutes and 86 steps, and used four fewer tools compared to Cisco UCS. In a hypothetical 200-node datacenter, that’s a total of 9 work weeks, or just over 2 months’ time savings on routine tasks."
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Hewlett Packard Enterprise
Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: SAP     Published Date: Nov 18, 2015
This whitepaper will help you discover the business and technical scenarios that will form your digital value chain and propel your organisation forward.
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digital, sap, sap s/4hana, digital economy, digital value, digital business, sap platform, real-time business, simplify, digital value chain, enterprise value, digital enterprise
    
SAP
Published By: HPE Intel     Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in today’s IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
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HPE Intel
Published By: Hewlett Packard Enterprise     Published Date: Mar 26, 2018
Over the past several years, the IT industry has seen solid-state (or flash) technology evolve at a record pace. Early on, the high cost and relative newness of flash meant that it was mainly relegated to accelerating niche workloads. More recently, however, flash storage has “gone mainstream” thanks to maturing media technology. Lower media cost has resulted from memory innovations that have enabled greater density and new architectures such as 3D NAND. Simultaneously, flash vendors have refined how to exploit flash storage’s idiosyncrasies—for example, they can extend the flash media lifespan through data reduction and other technique
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Hewlett Packard Enterprise
Published By: Oracle     Published Date: Nov 29, 2017
IT executives are in one of the most dynamic, challenging business environments of all time. The business expects speed; the IT function strives to keep up while pursuing innovation and efficiency. Many CIOs recognize that cloud is a possible solution to achieving both but they are uncertain about the best way to get there. Whether your company seeks to modernize IT, fuel innovation or accelerate growth, you’ll find that by identifying the most appropriate cloud journey for your organization, you can determine the best potential entry points to cloud migration as well as identify, prepare and prevent possible roadblocks. And, you’ll discover how the right cloud platform and partner can enable your success by leveraging different layers of the cloud to reach your desired business outcomes—and ultimately achieve true business transformation.
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Oracle
Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Cisco     Published Date: Jul 08, 2016
This white paper can help you confirm that your small business or distributed enterprise needs to invest in an effective next-generation firewalls (NGFW) solution. For small businesses, the NGFW should provide an affordable and manageable entrée to advanced threat protection. In branch offices and the distributed enterprise, NGFWs should provide a detection and enforcement point, analyzing real-time threats and network traffic at scale and benefiting from an integrated and holistic view of the network of which it is a part. In both use scenarios, the NGFW should help your organization defend against targeted and persistent malware attacks, including emerging threats.
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Cisco
Published By: Equinix     Published Date: May 18, 2015
This white paper explores how CIOs and business leaders need to think much more broadly about how their technology fits into a global network of services due to the rise of cloud infrastructure, software as a service, the global data foot­print, and mobile apps.
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hybrid cloud, technology, data center, global network, cloud computing, cloud, cloud infrastructure, mobile apps, software, cloud design challenges, public cloud, private cloud, public cloud vs private cloud, proximity, public cloud limits, benefits of hybrid cloud
    
Equinix
Published By: SAP SME     Published Date: May 09, 2017
A Fertimig Fertilizantes vem crescendo a passos largos desde a sua fundação, em 2003. Para manter o ritmo e cumprir sua agressiva meta de crescimento, em 2015, a empresa implementou o SAP S/4 HANA Simple Finance. Com o novo sistema de gestão, a companhia automatizou processos, adotou as melhores práticas de mercado e de governança, otimizou resultados e estabeleceu bases sólidas para o crescimento sustentável de seus renegócios.
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SAP SME
Published By: SAP SME     Published Date: May 09, 2017
Para atender a essas demandas, empresas de todos os tipos — não apenas gigantes digitais e concorrentes com bolsos cheios — certamente precisam de acesso instantâneo a dados relevantes. Elas ambém precisam, entretanto, da capacidade de esponder imediatamente aos insights que esses dados revelam. Em utras palavras, as organizações precisam fazer negócios “no calor do momento”. Isso é tão verdadeiro para as pequenas e médias empresas (PMEs) quanto para empresas de qualquer outro tamanho hoje em dia. Todas as empresas — e as que crescem rapidamente em especial — precisam de insights operacionais, de cadeia de suprimentos, de vendas e de nventário na ponta dos dedos para tomar as melhores decisões, garrar oportunidades ocultas, antever problemas e satisfazer clientes.
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SAP SME
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