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Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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forrester, artificial intelligence, consulting, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: Datastax     Published Date: Aug 27, 2018
Today’s companies require serious POWER at the data layer if they’re going to thrive in the Right-Now Economy. That’s why DataStax upped the ante with the latest version of its flagship product: DataStax Enterprise (DSE) 6. DSE 6 offers double the performance of DataStax Enterprise 5.1 and has now been independently verified as being at least twice as fast as open source Apache Cassandra. Read this white paper to learn all about DSE 6 performance improvements.
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Datastax
Published By: Datastax     Published Date: Aug 28, 2018
Today’s companies require serious POWER at the data layer if they’re going to thrive in the Right-Now Economy. That’s why DataStax upped the ante with the latest version of its flagship product: DataStax Enterprise (DSE) 6. DSE 6 offers double the performance of DataStax Enterprise 5.1 and has now been independently verified as being at least twice as fast as open source Apache Cassandra. Read this white paper to learn all about DSE 6 performance improvements.
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Datastax
Published By: BNY Mellon | Pershing     Published Date: Aug 22, 2018
Learn about key factors that should be top-of-mind for advisors considering an independent business model
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breakaway advisor, independent ria, financial advisor, financial advisor
    
BNY Mellon | Pershing
Published By: Iterable     Published Date: Sep 07, 2018
Today’s consumers are more informed, diverse, demanding and well-connected than ever before. With nearly unrestricted access to shopping resources used for discovery, comparison, and purchase, consumers are able to shop at will, often independent of branded retailer guidance. This rise of consumer independence can be attributed to the emergence of technological advancements favoring consumer empowerment; however, the repeated failures of brands to proactively offer personalized, high-value shopping experiences at scale is a significant contributing factor of consumer exodus. This has fostered an inclination among shoppers to become self-reliant in their pursuit of purchases, effectively shutting out promotional outreach from brands. Many brands continue to fall out of touch with their customers because they’ve lost sight of their customers’ true needs. Customer centricity has long been the foundation for modern marketing, but the brands which fail at creating deeply personalized market
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Iterable
Published By: Oracle     Published Date: Apr 30, 2018
In today’s booming world of dining the competition for loyalty is fierce. In just one city block you might find half a dozen artisan coffee shops, independent diners and high-end restaurants all jostling for customers. Consequently it’s no surprise to find that customer loyalty programs sit at the heart of so many eateries’ business strategies. For cafés, diners and restaurants, repeat business is an imperative. One-off bookings are great, but it’s the regulars who sustain business. Frequent visitor stamps, booking priority, a free glass of wine, invites to one-off events – all these strategies keep customers coming back for more. But how hard are these programs really working for businesses?
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restaurants, hospitality, business, customers, strategy
    
Oracle
Published By: Progress Software     Published Date: May 27, 2010
According to an independent study from research firm Vanson Bourne, most businesses have a long way to go before they are able to respond to market or customer changes quickly enough to be competitive. Unfortunately for businesses, there's often a disconnect between business objectives and what information technology can deliver. This whitepaper will demonstrate how Progress Software can empower your company to respond to changing conditions and business events as they occur, enabling business leaders to capitalize on commercial opportunities, drive greater efficiencies in their organizations, and reduce risk.
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rpm, responsive process management, operational responsiveness, progress
    
Progress Software
Published By: Symantec     Published Date: Nov 08, 2012
Results are in. Symantec Endpoint Protection rated best in independent, real-world tests recently published by Dennis Technology Labs. These tests are designed to more accurately reflect a simulated user environment.
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virual environments, symantec, data security, malware, anti-malware products, security, business technology
    
Symantec
Published By: Dell & Microsoft     Published Date: Mar 06, 2014
Small businesses typically keep a sharp focus on cost control and cash conservation, which is good. However, when it comes to the decision to buy new PCs or maintain older ones, many small businesses falsely believe it’s financially advantageous to maintain older PCs rather than replace them. Download this independent, global small business study to learn how: o Older PCs negatively affect operating costs o Older PCs diminish employee productivity o Newer PCs deliver better application performance and improved productivity at a reduced operating cots Download this report today to learn the true direct and indirect costs of maintaining and upgrading older PCs in your small business.
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dell, small business, employee productivity, reduce operating costs, productivity, collaboration, older pcs, pc refresh, microsoft, windows 8
    
Dell & Microsoft
Published By: Epicor     Published Date: Jul 06, 2017
When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it often simply delays the inevitable—even making it worse. The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons distributors choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current. Epicor has a storied history of providing software solutions tailored specifically for the distribution industry. Check out the report, and see how upgrading to Epicor ERP can help grow your business.
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erp software, inventory management, distribution software
    
Epicor
Published By: Epicor     Published Date: Aug 18, 2017
When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it often simply delays the inevitable—even making it worse. The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons organizations choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current. Check out the report, and see how upgrading your Epicor ERP can help grow your business.
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erp software, enterprise resource planning software, manufacturing, epicor erp
    
Epicor
Published By: Epicor     Published Date: Nov 07, 2017
Every manufacturing company has aspirations to grow. Growth is exciting, yet it can also be challenging. Arm yourself with the right enterprise applications and technology, and consider cloud ERP software as an important component of your arsenal as you strive for growth and battle for market share. This report from Mint Jutras—an independent research and advisory firm that specializes in analyzing the business impact of enterprise solutions—highlights how cloud applications allow businesses to grow by: • Quickly expanding into new territories • Tightening compliance and governance • More effectively implementing standard processes • Achieving greater visibility into the enterprise Download the Mint Jutras report today to learn how cloud ERP from Epicor can help your business grow.
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erp software, cloud erp, manufacturing, epicor erp, cloud applications
    
Epicor
Published By: Epicor     Published Date: Jun 06, 2018
World-class AP departments know something you don’t know, but we’re going to let you in on their secrets. Ardent Partners conducted an independent research study in order to gain a comprehensive, industry-wide view of accounts payable (AP). The study draws on the experience of over 200 AP professionals and its findings reveal what Best-in-Class AP department are doing that make them stand out from their peers.
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Epicor
Published By: Epicor     Published Date: Jun 11, 2018
When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it will simply delay the inevitable—even making it worse. The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons organizations choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current. Epicor has a history of providing software solutions tailored specifically for the manufacturing industry. Check out the report, and see how upgrading to Epicor ERP can help grow your business.
Tags : 
erp software, enterprise resource planning (erp), manufacturing, cloud erp
    
Epicor
Published By: Genesys     Published Date: Jun 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Tags : 
artificial intelligence, customer service, agent productivity, recommendations
    
Genesys
Published By: Jamf     Published Date: Jun 07, 2018
The Center for Internet Security (CIS) benchmark for iOS is widely regarded as a comprehensive checklist for organizations to follow to secure iPad and iPhone devices. This white paper explains how to implement the independent organization’s recommendations and walks you through: • CIS and iOS management basics • Securing institutionally-owned devices • Securing personally-owned devices
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Jamf
Published By: Jamf     Published Date: Nov 05, 2018
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises. • Simplifying IT management o 90% reduction in time spent managing apps o 80% reduction in time spent provisioning • Improving end-user experience o 60% reduction in end-user productivity loss o 15% reduction in volume of help desk tickets • Mitigating risk o 90% reduction in time spent creating inventory reports o 65% reduction in time spent managing policy and setting changes
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Jamf
Published By: XpertHR     Published Date: Jun 13, 2018
Your supervisors are where the rubber meets the road for ensuring wage and hour law compliance. What they don’t know could hurt you—which could be a lot! Don’t risk the chance that an isolated misstep, or misinformation, could land you in court. This white paper covers training solutions for avoiding 5 Costly Wage and Hour Mistakes related to: ? Minimum wage ? Overtime ? Equal pay ? Misclassifications ? Working and nonworking time Regulations vary from state to state, and across municipalities, are constantly changing and can be very complex. You play a critical role in ensuring that front-line managers and supervisors have the information, knowledge and support they need to ensure wage and hour compliance. But, chances are, you’re also challenged to stay on top of an ever-shifting wage and hour compliance landscape. We can help. Get the up-to-date information you—and they—need, now, by downloading this free whitepaper from XpertHR.
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compliance training, supervisor training, wage and hour, minimum wage, overtime, flsa, employee classification, exempt, nonexempt, equal pay, working time, independent contractor, meal and rest breaks, compliance, hours worked
    
XpertHR
Published By: Epicor Software Corp     Published Date: Nov 07, 2017
Every manufacturing company has aspirations to grow. Growth is exciting, yet it can also be challenging. Arm yourself with the right enterprise applications and technology, and consider cloud ERP software as an important component of your arsenal as you strive for growth and battle for market share. This report from Mint Jutras—an independent research and advisory firm that specializes in analyzing the business impact of enterprise solutions—highlights how cloud applications allow businesses to grow by: • Quickly expanding into new territories • Tightening compliance and governance • More effectively implementing standard processes • Achieving greater visibility into the enterprise Download the Mint Jutras report today to learn how cloud ERP from Epicor can help your business grow.
Tags : 
erp software, cloud erp, manufacturing, epicor erp, cloud applications
    
Epicor Software Corp
Published By: DocStar     Published Date: Jun 11, 2018
World-class AP departments know something you don’t know, but we’re going to let you in on their secrets. Ardent Partners conducted an independent research study in order to gain a comprehensive, industry-wide view of accounts payable (AP). The study draws on the experience of over 200 AP professionals and its findings reveal what Best-in-Class AP department are doing that make them stand out from their peers.
Tags : 
    
DocStar
Published By: Mimecast     Published Date: Apr 18, 2017
451 Research independent analysts review Mimecast’s Targeted Threat Protection suite of email security services. This report provides detailed descriptions of the various email threat vectors: attachments, links and phishing and how Mimecast email security services work to thwart these attacks. The report covers an overview of the market and specifics on Mimecast services: Impersonation Protect, Attachment Protect, and URL Protect.
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email fraud, threat protection, mimecast, cyber security, email security
    
Mimecast
Published By: BMC Software     Published Date: Jun 30, 2009
Deploying agent software on every system to run scheduled jobs is expensive, both to install and maintain. In this white paper, independent analyst firm Enterprise Management Associates highlights the cost-savings, flexibility, and agility of the agentless job scheduling technology built in to BMC CONTROL-M.
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tco, total cost of ownership, bmc, product suite, wla, agentless, enterprise management associates, ema, windows management instrumentation, wmi, secure shell, ssh, load balancing, enterprise applications
    
BMC Software
Published By: BMC Software     Published Date: Jun 30, 2009
Companies running legacy job scheduling products suffer from higher costs, inefficient use of resources, and greater IT complexity, according to independent analyst firm Enterprise Management Associates. Read their findings, and see why consolidating on a single, comprehensive workload automation solution is an easy win for IT and the business.
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smart, modular, cost-effective, ema, enterprise management associates, it complexity, workload automation, bmc, product suite, wla, end-to-end workflow, enterprise visibility, management, service-driven management, dynamic workflow resourcing, simple, measurable, achievable, realistic, timely
    
BMC Software
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