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Published By: InsideCRM.com     Published Date: Aug 13, 2007
In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately.
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crm, customer relationship managment, crm tool, crm tools, buying guide, collaboration, customer management, contact management, records management, salesforce, sales software, sales tools, marketing, operations, insidecrm, inside crm, insidecrm.com, tippit
    
InsideCRM.com
Published By: InsideCRM.com     Published Date: Aug 13, 2007
Use this crisp and clean comparison chart to stack the top CRM vendors side-by-side on the following:  Features, Price per User, Services and Support, and Marketing Capabilities.
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crm, crm tool, crm tools, crm software, customer relationship management, salesforce, right now, rightnow, netsuite, siebel, oracle, sales, marketing, inside crm, insidecrm, insidecrm.com, tippit
    
InsideCRM.com
Published By: InsideCRM.com     Published Date: Nov 05, 2007
Shopping for a contact-center solution can be confusing and frustrating, so let us do the leg work for you! This easy-to-use guide compares the major vendors offering contact-center solutions today, including Genesys, Oracle, Verizon and many others.
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software, call center, call center software, contact center, contact center software, genesis, oracle, verizon, contactual, interactive intelligence, crm, customer relationship management, insidecrm, inside crm
    
InsideCRM.com
Published By: InsideCRM.com     Published Date: Nov 05, 2007
Considering adding a contact center to your business? Our analyst-written buyer's guide is a great place to start your search. We provide you with an in depth  market overview, a rundown of standard and advanced features and will point you in the direction that will be most beneficial and efficient for your organization.
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software, call center, call center software, contact center, contact center software, crm, customer relationship management, insidecrm, inside crm, buying guide, buyers guide
    
InsideCRM.com
Published By: InsideCRM.com     Published Date: Dec 28, 2007
Until recently, ERP solutions were considered out of the question for all but the largest companies, due to the technology's complexity and large price tags. However, these days, midmarket companies have more choices than ever when it comes to ERP solutions, as competition between vendors has heated up. This Buyer's Guide can help you answer the big (and small) questions so you can make an informed buying decision.
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erp, enterprise resource planning, erp solution, erp software, erp vendor, erp provider, vendor selection, erp vendor selection, provider selection, midsize, mid-size, mid-sized, mid-market, midmarket, insidecrm, tippit, buyers guide, buying guide, enterprise applications
    
InsideCRM.com
Published By: Ecora Software     Published Date: Aug 15, 2007
21 CFR Part 11 continues to cause confusion. Recent FDA guidance documents help, but many IT departments still struggle to establish appropriate validation processes with limited time and resources. Ecora's FREE in-depth guide, "Achieving Sustainable IT Compliance to 21 CFR Part 11," gives you an overview of the regulation from an IT perspective. It also outlines how you can accurately and cost-effectively implement a systems-based best practices approach that will help you meet FDA requirements.
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21 cfr part 11, compliance, electronic records, electronic data, electronic signatures, information management, pharm, pharmaceuticals, drug, fda, electronic signature, digital signature, audit, auditing, fda, compliant, ecora
    
Ecora Software
Published By: Ecora Software     Published Date: Aug 15, 2007
Do you need to implement corporate policies regarding security and confidential health information? Learn: How to use IT documentation to prepare for and pass Security audits; What IT data is critical for Security Standards; What is the difference between Security and IT Audits. You can implement a sustainable HIPAA Security Standard – Read this paper to learn more.
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hipaa, hippa, health care, healthcare, compliance, privacy, consumer data, data privacy, information management, customer data, consumer privacy, privacy, database security, ecora
    
Ecora Software
Published By: Ecora Software     Published Date: Aug 15, 2007
Learn about the Sarbanes-Oxley regulatory background and its impact on IT departments. This document provides information pertaining to access issues, change documentation, disaster recovery planning and illustrations of key audit-ready reports.
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sox, sarbox, sox compliance, sarbanes oxley, sarbanes-oxley, enron, compliance, information management, finance, financial records, audit, auditing, regulatory compliance, ecora
    
Ecora Software
Published By: Ecora Software     Published Date: Aug 15, 2007
Our guide shows you how automation can create a sustainable control and reporting system – a must-have with mandated quarterly and annual assessments. If you've already prepared for, and experienced, your first Sarbanes-Oxley audit, you'll want to read this guide on sustainability.
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sox, sarbox, sox compliance, sarbanes oxley, sarbanes-oxley, enron, compliance, information management, finance, financial records, audit, auditing, regulatory compliance, ecora
    
Ecora Software
Published By: Ecora Software     Published Date: Aug 15, 2007
A summary of the background of GLBA, the precedents it sets for securing nonpublic consumer information, and the responsibilities it places on senior management and IT departments to ensure customer data is safeguarded.
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gbla, glba, compliance, financial, privacy, consumer data, data privacy, information management, customer data, network security, security, compliant, glba compliant, consumer privacy, database security, ecora
    
Ecora Software
Published By: XaSystems     Published Date: Aug 16, 2007
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.  In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
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itil, it infrastructure library, xa systems, xasystems, best practices, infrastructure, itil v3, itil v2, itil v.3, itil v.2, education, learning, reference, guide
    
XaSystems
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
The modern contact center is a company's primary resource for delivering a differentiated customer experience and driving efficient and cost-effective customer satisfaction. Top tier contact centers make regular investments in advanced technologies.
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implementing skills, routing, interactive intelligence, enterprise applications, data management, business technology, data center
    
Interactive Intelligence
Published By: Nevis Networks     Published Date: Sep 04, 2007
The ability to monitor, track and report usage based on actual user identity and applications provides for quicker reaction time, easier reporting for compliance, as well as more visibility into the network. Learn about a complete line of solutions for effective identity-based policy enforcement.
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lan, lan security, network security, security policies, security policy, policy management, best practices, nevis, nevis networks, dos, infrastructure, dmz, access control, precision prospects
    
Nevis Networks
Published By: TamoSoft     Published Date: Feb 14, 2008
This white paper covers the VoIP basics, deployment and usage of a VoIP solution over both wireless (Wi-Fi) and wired (Ethernet) network infrastructures, guidelines on efficient monitoring and analyzing VoIP network traffic, troubleshooting various VoIP problems, etc.
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voip, wifi, voip deployment, voip monitoring, voip network, ip network, ip telephony, voice over ip, tamosoft
    
TamoSoft
Published By: eGain     Published Date: Oct 12, 2007
The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.
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eservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support, online assistance, global support, egain
    
eGain
Published By: ITManagement     Published Date: Nov 06, 2007
ITManagement delivers the critical information you need quickly, easily and concisely. We know you don't have time to spend researching the latest innovations in data network solutions and finding free third party information is near impossible... we have done it for you.
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networking, network management, switch, ethernet networking, gigabit networking, mbps, gigabit, ethernet, ethernet switch, network management, internetworking hardware, switches, stack, stacking, stackable, infrastructure, itmanagement, it management, tippit
    
ITManagement
Published By: Thinksoft     Published Date: Nov 13, 2007
This guide/primer serve as an introductory how-to guide on outsourced software testing for business heads as well as software project managers. It first places testing within the content of total product life cycle and then describes the sequential stages within testing program, and how these stages can run parallel with the other development stages.
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outsourcing, outsourced software testing, software testing, testing vendor, stages in outsourced software testing, product development life cycle, thinksoft, thinksoft global
    
Thinksoft
Published By: Shunra     Published Date: Nov 27, 2007
"Best Practices for Selecting a WAN Optimization Solution: Benchmarking Performance ROI" includes best practices for defining requirements and comparing alternative solutions, and offers a metric that IT organizations can use to select the WAN optimization solution that delivers the greatest value.
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wan, wide area network, wide area networks, best practices, network performance, wan performance, shunra, ppi
    
Shunra
Published By: Axway     Published Date: Jan 03, 2008
In a world where only the fittest survive, Axway can help. Our Managed File Transfer Survival Guide gives you a step-by-step plan for building a business case to ensure your success in managing the integrity of your data infrastructure. Download your complimentary survival guide today!
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mft, ftp, managed file transfer, file transfer, data integrity, axway, knowledge management, data management
    
Axway
Published By: VMware Dell     Published Date: Sep 29, 2008
This technical report will discuss the installation and configuration of Site Recovery Manager with the Dell EqualLogic PS Series storage arrays. It will cover setup, testing, failover, failback and troubleshooting. This document is designed to be used in conjunction with the Administrator Guide for Site Recovery Manager and assumes a prior knowledge of VMware Virtual Infrastructure.
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vmware, dell, equallogic, site recovery, disaster recovery, iscsi, windows server, microsoft, data protection
    
VMware Dell
Published By: MessageLabs     Published Date: Jan 13, 2009
Spam, viruses and other malware pose a serious threat to your business.  Is your email security accurate enough to protect you?Re-evaluate your solution FREE Email Security Buyer’s Guide (PDF/40KB)
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messagelabs, email security, email security buyer’s guide, spam, viruses, malware, security
    
MessageLabs
Published By: MessageLabs     Published Date: Jan 13, 2009
Uncontrolled internet use brings web-malware, malicious links and Trojans to the corporate network.  Uncover the web security options available to your business.  Choosing the right solution can be complicated. FREE Web-filtering Buyer’s Guide (PDF/40KB)
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messagelabs, web-filtering, web-filtering buyer’s guide, web-malware, malicious links, trojans, web security solution, security
    
MessageLabs
Published By: CopiaTECH     Published Date: Mar 18, 2008
Unmanaged Internet access presents many challenges to organizations that rely on the Web for day-to-day business. Even seemingly-harmless Internet use may expose organizations to productivity loss and serious security threats. While large organizations may have access to expensive, sophisticated security solutions, mid-sized and smaller organizations may not have the budgets or technical staffing required to protect against these threats.
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websense, copiatech
    
CopiaTECH
Published By: CopiaTECH     Published Date: Mar 18, 2008
Wireless networking is no more a new name to computer users these days than iPod is to music lovers. This technology is one of the most popular, inexpensive and simple modes of connecting computers to the internet or a network. Both home users, work users and laptop/mobile users, who want to stay connected, even while on the move, are adopting this technology. Download this paper to read about all the threats that come with wireless connections and ways to guard against them.
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copiatech, wireless, wireless security
    
CopiaTECH
Published By: CopiaTECH     Published Date: Mar 18, 2008
No longer worried about viruses, Trojan horses, worms, identity theft, and phishing scams? Do you feel as if you have gone the distance to protect your company and your network from impending doom? Sleep at night? Well, there is one tiny itty bitty little detail that can be a can of worms that makes a good old virus look quite friendly, the software license agreement.
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license, end user, eula, copiatech, spyware
    
CopiaTECH
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