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Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega
Published By: Uberflip     Published Date: Jan 09, 2017
Learn how the best B2B marketers create content for the entire buyer journey while avoiding content marketing flops.
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content marketing, content creation, b2b content, b2b content marketing, inbound marketing, b2b blog, b2b ebook, content curation
    
Uberflip
Published By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. When it comes to specialized rugged mobile devices and related technologies, organizations with field technicians or service employees within complex industries such as utilities, logistics and transportation, oil and gas and everything in between, will often face difficulties in bringing the bigger picture of mobility together.
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Panasonic
Published By: BlackLine     Published Date: Apr 10, 2017
For many, the idea of Robotic Process Automation (RPA) might conjure images of large automated assembly line welders and pickers. But RPA actually refers to software robots, or applications that replicate human interaction with a user interface on a computer system. Download now to learn more!
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BlackLine
Published By: Exact Online     Published Date: Jun 14, 2016
Maximieren Sie Ihre Rechnungsstellung und stellen Sie einen optimalen Cashflow sicher, indem Sie Ihre Zeiterfassung und Arbeitszeitverwaltung mit der Rechnungsstellung, Buchhaltung und dem Kundenmanagement integrieren. Online-Zeiterfassung und Rechnungsstellung sind jetzt effizienter denn je.
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customer management, timesheet management, time tracking, maximize your invoicing, crm, accounting, billing, payroll
    
Exact Online
Published By: Jamf     Published Date: Nov 05, 2018
The whispers of “imaging is dead” accompanied macOS High Sierra as Apple introduced Apple File System (APFS) to the Mac. Now, whispers have turned to shouts as macOS Mojave takes yet another step further in rendering imaging a thing of the past. This white paper examines all things imaging and looks at the reasoning behind the transition, what new provisioning workflows are available to you, and the benefits of adhering to a more modern deployment method.
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Jamf
Published By: IBM     Published Date: Aug 23, 2017
A rewarding customer experience is the central aim for luxury gift company 1-800-Flowers.com: a fast, intuitive shopping process helps keep consumers loyal to its brands. Working with IBM, the company has built a master data management (MDM) system that helps deliver a more seamless experience to shoppers across multiple brands and channels.
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1-800-flowers, case study, ibm, consumer, brand loyalty
    
IBM
Published By: IBM     Published Date: Oct 16, 2017
This white paper examines how some of the ways organizations use big data make their infrastructures vulnerable to attack. It presents recommended best practices organizations can adopt to help make their infrastructures and operations more secure. And it discusses how adding advanced security software solutions from IBM to their big-data environment can fill gaps that big-data platforms by themselves do not address. It describes how IBM® Security Guardium®, an end-to- end solution for regulatory compliance and comprehensive data security, supports entitlement reporting; user-access and activity monitoring; advanced risk analytics and real-time threat detection analytics; alerting, blocking, encryption and other data protection capabilities, as well as automated compliance workflows and reporting capabilities, to stop threats.
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security, big data, ibm, data protection
    
IBM
Published By: IBM     Published Date: Oct 26, 2017
Authentication is the beating heart of security. The most fundamental action in all of IT is to identify “who you are”—and authentication is the building block that answers that question. Now more than ever, IT teams must do everything they can to ensure that users are who they say they are, and that their credentials have not been stolen. IT is in state of crisis, with hundreds of millions of identities stolen annually. For system administrators, it’s crucial to know which users have the right to access a given resource, and whether unauthorized users have tried to get in.
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user authentication, mobile multi factor authentication, data flows, security, it strategies
    
IBM
Published By: Dun & Bradstreet     Published Date: Feb 21, 2017
It is becoming increasingly more obvious that for data to have any real value, it must be in motion. It must flow. “All entities move” Heraclitus added, “and nothing remains still.” These ancient musings have startling relevance to the modern challenges and benefits of Master Data Management (MDM) programs across global enterprises. The entities he referred to were more philosophical in nature, yet it is no coincidence that the entities of our commercial world – customers, vendors, prospects and the relationship between them – are in a constant state of movement and change.
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mdm, data management, data fluidity, movement of information
    
Dun & Bradstreet
Published By: Datastax     Published Date: Aug 07, 2018
it’s crucial to make the right choices when setting up your DSE cloud infrastructure. But how can you know which instance types will give you the best cost-to-benefit ratio, both now and as your business grows? That’s where benchmarking helps. For our paper, we conducted DSE stress tests on an array of hardware configurations, and we simulated various real-world workflows, all to see which EC2 instance types deliver the best performance at the lowest costs.
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Datastax
Published By: Datastax     Published Date: Aug 15, 2018
it’s crucial to make the right choices when setting up your DSE cloud infrastructure. But how can you know which instance types will give you the best cost-to-benefit ratio, both now and as your business grows? That’s where benchmarking helps. For our paper, we conducted DSE stress tests on an array of hardware configurations, and we simulated various real-world workflows, all to see which EC2 instance types deliver the best performance at the lowest costs.
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Datastax
Published By: Broadsoft     Published Date: Apr 04, 2017
It’s easy to feel overwhelmed by information, messages and notifications from workplace apps that don’t talk to one another. This disjointed technology disrupts our workflow, and we lose our momentum.
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Broadsoft
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
What is it that intrigues you about project work? If you’re like many people, there’s a lot of appeal in the variety of the challenges, the different clients, and the diversity of needs. As they say, it’s the spice of life! For you, and others who work in the way you do, project work sure beats doing the same thing day in and day out.
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professional, services, automation, project, workflow
    
WorkBook from Deltek
Published By: FICO     Published Date: Mar 22, 2018
Predictive analytics provide the foresight to understand cybersecurity risk exposure. Cybersecurity strategies often consist of “whack-a-mole” exercises focused on the perpetual detection and mitigation of vulnerabilities. As a result, organizations must re-think the ever-escalating costs associated with vulnerability management. After all, the daily flow of cybersecurity incidents and publicized data breaches, across all industries, calls into question the feasibility of achieving and maintaining a fully effective defense. The time is right to review the risk management and risk quantifcation methods applied in other disciplines to determine their applicability to cybersecurity. Security scoring is a hot topic, and rightfully so. When evaluating ways to integrate these scores into your cybersecurity strategy, be sure to look for an empirical approach to model development. The FICO Enterprise Security Score is the most accurate, predictive security score on the market.
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FICO
Published By: Juniper Networks     Published Date: Aug 10, 2017
A Scalable Data Center Network for the Data Tsunami Digital Transformation and other changes drive vast and innumerable new data flows through the business, and increase pressure on IT to continually, quickly, and efficiently address a broad array of new demands. IT needs a network that empowers the business but is too often hampered by it instead. Network management as most practice it now is too complex and inefficient. The solution is automation.
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digital transformation, virtual infrastructure, network, data, automation, security, nemertes
    
Juniper Networks
Published By: Pure Storage     Published Date: Jul 03, 2019
Advances in deep neural networks have ignited a new wave of algorithms and tools for data scientists to tap into their data with artificial intelligence (AI). With improved algorithms, larger data sets, and frameworks such as TensorFlow, data scientists are tackling new use cases like autonomous driving vehicles and natural language processing.
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Pure Storage
Published By: Pure Storage     Published Date: Jul 03, 2019
Advances in deep neural networks have ignited a new wave of algorithms and tools for data scientists to analyze and action data using artificial intelligence (AI). Financial services companies can greatly benefit from this leap forward in technology that enables unique insights into all aspects of the industry. With improved algorithms, larger data sets, and frameworks such as TensorFlow, data scientists now have the ability to tackle complex problems and find credible and profitable solutions.
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Pure Storage
Published By: Google     Published Date: Mar 05, 2018
Content collaboration platforms are the evolution of the EFSS destination products and address digital workplace enablement strategies. Application leaders can choose among a range of options to transform individual productivity, team collaboration and business workflow automation.
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Google
Published By: Sage People     Published Date: Apr 26, 2018
Sage Live enables you to replace disconnected resources such as spreadsheets, desktop software, and single-function business apps with an easy-to-use integrated solution built for your business. This means you can eliminate unnecessary processes and workflows, automating the organization of your data in a smarter, more efficient way.
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Sage People
Published By: Sage People     Published Date: Apr 26, 2018
Your sales forecast is an essential part of your business plan. This guide will show you step by step how to set up a sales forecast that works. Setting up a sales forecast allows you to anticipate your future sales volume and make more informed decisions about your cashflow. Imagine you are selling ski apparel. Obviously, you are going to sell more in the winter and less in the summer. That’s a simple example of making a forecast - it helps you to predict future demand in order to guide profitability and make the most informed decisions. Continuing with this example, in the summer you could have discounts and special offers in order to maintain sales. With this ebook you will learn to: • Design your sales forecast • Know who should participate in the design • Anticipate the problems you’ll come across along the way • Analyse the data correctly
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Sage People
Published By: RSM US     Published Date: Dec 18, 2017
Middle market companies are becoming more comfortable with outsourcing solutions, driving increased utilization of finance and accounting outsourcing (FAO). The evolution of FAO enables companies to focus on their core business, while leveraging external resources to increase finance and accounting productivity. What makes RSM’s FAO platform different is specific industry knowledge, and unique business processes, workflows and structures that have been developed through years of successful engagements. We implement proven strategies from a people, process and technology perspective that are customized for each client and can’t be found in an out-of-the-box technology solution.
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RSM US
Published By: RSM US     Published Date: Dec 20, 2017
There is an increasing demand for finance and accounting outsourcing (FAO) among middle market companies, as organizations become more comfortable with the solution. FAO helps companies enhance the efficiency and effectiveness of the finance and accounting function through process and technology improvements, enabling internal employees to focus on the core business. RSM US LLP’s FAO platform goes beyond out-of-the-box functionality within technology solutions, integrating additional intellectual property, including workflows, business processes and organizational frameworks. By leveraging this comprehensive platform, our FAO team can help middle market companies overcome a myriad of finance and accounting challenges. These include hiring, training and developing staff, and most importantly producing actionable finance and accounting information in a timely manner to make critical business decisions.
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RSM US
Published By: MineralTree     Published Date: Jan 23, 2018
Automated invoice capture, approval workflows and data storage together with search and reporting features save Moda Operandi staff hours that are ordinarily wasted, especially during an audit.
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MineralTree
Published By: Sauce Labs     Published Date: Jun 04, 2018
Recruiting great engineering talent is hard. The recruiting process for developers can feel like an impossible task because evaluating technical talent continues to evolve. The typical flow can be broken down into three basic steps: source, screen, and interview. Only recruiters truly understand the real challenges in finding qualified candidates but the pain doesn’t stop there. Learn more on tech recruiting by downloading this ebook by Glider
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Sauce Labs
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