field service

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Published By: AT&T     Published Date: Jun 30, 2008
In 2000, ICEE began to scrutinize the inefficiencies they found in the ICEE machine repair process. With so many field technicians servicing so many machines, streamlining the process would be no small feat. The company's existing paper-based system required that field technicians fill out paper work orders at the end of each job. One copy was given to the customer, one was filed at the regional office, and another was sent to headquarters in Ontario. This left a long, inefficient and error-prone paper trail.
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wireless, field technicians, repair, mobile service, service, on-site repair, on-site service, wireless data systems, field service, field service automation, at&t, att
    
AT&T
Published By: AT&T     Published Date: Jun 30, 2008
A leader in its industry, adidas America recognized that it could increase its sales potential by automating many components of the sales process. Tim Oligmueller, sales force automation manager for adidas America, wanted to reduce the number of calls from sales representatives in the field to check on product availability, enabling them to capture "at-once" business and show customers that the company is on the cutting edge not only in footwear and apparel design, but also in customer service.
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sales force automation, salesforce automation, salesforce, blackberry, sales automation, business analytics, inventory, inventory management, wireless, mobile workforce, mobile sales force, outside sales, at&t, att, at&t wireless
    
AT&T
Published By: Intermec     Published Date: Sep 08, 2011
This white paper identifies best practices for workforce optimization, resource management, revenue assurance and performance control, explains how technology supports these processes, provides leveraging current mobile and wireless technology to enhance processes to improve productivity and profitability.
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intermec, mobile technology, workforce optimization, data management, revenue assurance, asset tracking
    
Intermec
Published By: Tavant Technologies     Published Date: Jun 09, 2011
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
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field service mobility
    
Tavant Technologies
Published By: HireRight     Published Date: May 01, 2013
A person’s home is their castle, and no one would willingly welcome in a dangerous criminal. If you offer in-home services, your customers trust you to send someone that is not a threat to their family or personal property. If you fail to do so, there can be serious business , financial and even legal consequences. This industry brief outlines the risks that arise from bad hires and how careful background screening can help mitigate those risks.
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field employees, screening, hireright, human resources, in home services screening, human resource technology
    
HireRight
Published By: Drillinginfo     Published Date: Nov 20, 2015
OFS companies in and around the Marcellus Play need fast, accurate rig intelligence from one comprehensive source to stay competitive. With Drillinginfo (DI) you’ll gain an edge in the Marcellus Play by using the best data and the broadest intelligence available. Tracking prospects can be a lucrative opportunity, but since rigs move on a daily basis it’s important to have updated information. Learn how DI can drive a company’s success by gathering up-to-the-minute rig intelligence from a single, comprehensive software solution. The Marcellus Shale is seeing an increase in drilling every day, and with Drillinginfo you’ll have the products and solutions to help gain an edge on everything from permitting and leasing information to rig locations and pricing trends. Is your oilfield service team working from the right playbook? Find out how to get the most accurate, timely drill-site and well event information while making the most out of each and every opportunity.
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ofs companies, leads, data, analytical tools, oilfield, leasing information, mobile app, rig intelligence
    
Drillinginfo
Published By: Drillinginfo     Published Date: Nov 26, 2015
Today data sources are still not detailed enough to support competitive decision-making, and that’s what makes Drillinginfo (DI) so innovative: The DI platform offers the most inclusive, accurate, and fastest information available, allowing OFS companies to make informed decisions and drive the best leads — that can turn into opportunities. With DI, OFS companies can now make rig data useful quickly and easily. Sales managers can work crucial data into an actionable format, provide and implement the right analytical tools, and supplement lead intelligence, so operators don’t get left in the dust. From permitting and leasing information to rig locations and pricing trends, you’ll find innovative products and solutions from DI to help transform how your team qualifies leads and closes deals. See how Drillinginfo can drive your success by gathering the very latest rig intelligence from a comprehensive, easy-to-use SAS solution.
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ofs companies, leads, data, analytical tools, oilfield, leasing information, mobile app, rig intelligence
    
Drillinginfo
Published By: Riverbed     Published Date: Feb 26, 2015
The financial industry is tough. Things change fast, and the field is always becoming more competitive and global. Likewise, clients are more demanding than ever, and customers now expect nothing less than 24/7 accessibility and reliability. To succeed in this environment, financial services firms and their clients rely heavily on IT to get the job done. Unfortunately, many firms struggle to keep up with those demands and are held back by issues with technology – especially regarding mission-critical applications.
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apps, technology, finance, it management
    
Riverbed
Published By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. When it comes to specialized rugged mobile devices and related technologies, organizations with field technicians or service employees within complex industries such as utilities, logistics and transportation, oil and gas and everything in between, will often face difficulties in bringing the bigger picture of mobility together.
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Panasonic
Published By: U.S. Cellular     Published Date: Aug 05, 2019
Are you ready to implement field service solutions, but don’t know where to begin? Getting started is actually very easy. All you need to do is choose the solutions that work best for your business. In this easy-to-read white paper, you’ll learn about three simple ways you can build the best possible field service solution for your business. Whether you’re planning to dive in headfirst, or dip your toes in the water, you can find optimal solutions for your current and future needs. Check out the white paper and discover how you can use field service management solutions to your advantage!
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U.S. Cellular
Published By: OpenText     Published Date: May 26, 2017
Many companies today are looking for ways to improve their aftermarket service and support processes, as this is a key way to help improve customer satisfaction levels. Ensuring that field service teams have access to a complete digital representation of a product or piece of equipment can significantly improve the uptime and ongoing maintenance of serviceable products.
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opentext, manufacturing, aftermarket, service, support
    
OpenText
Published By: Juniper Networks     Published Date: Jun 22, 2017
This study was conducted with independent global research firm Wakefield Research between November 24 through December 14th, 2015. The data was based on an online study of 20 content questions, plus screeners and demographics of 2704 respondents, in 8 markets: US, China, Australia, Japan, India, UK, Germany, and France. All respondents were restricted to the following industries: service provider organizations, healthcare, retail, and financial services. In this case, the definition of service provider includes companies offering web content services, cable, internet service providers, or telecom. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. Our team co-innovates with customers and partners to deliver automated, scalable and secure networks with agility, performance and value. Visit www.juniper.net for more information.
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security solutions, ransomware, security technologies, protection technologies, risk assessment, it security, server protection
    
Juniper Networks
Published By: Oracle     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
Tags : 
scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: SAP Hybris     Published Date: Oct 26, 2017
Gartner’s Magic Quadrant for Field Service Management, which evaluates 15 field service management vendors on their completeness of vision and ability to execute
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SAP Hybris
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