field service

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Published By: Stratus Technologies     Published Date: Sep 30, 2008
The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
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stratus technologies, it services, business impact analysis (bia), recovery point (rpo), recovery time objectives (rto), business continuity (bc), disaster recovery (dr) protection, service level agreement (sla), software development, it management
    
Stratus Technologies
Published By: Microsoft Azure     Published Date: Apr 10, 2018
Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud. Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.
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Microsoft Azure
Published By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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Google - SAP
Published By: G/O Digital     Published Date: Nov 13, 2014
It doesn't matter the legal field you specialize in – personal injury, bankruptcy, real estate, family law – you probably don’t have the time to focus on clients, the daily operations of your practice, and grow your business at the same time. To maintain a local business, you continually need to search for new business leads while still providing the best service to your clients and still find some time to sleep at night. This guide is here to help you boost your online lead generation with simple-to-execute solutions and best practices. Download this guide to help boost your online lead generation with simple-to-execute solutions and best practices.
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digital marketing, online marketing, internet marketing, search marketing, seo, ppc, search engine optimization, social media, email marketing, web development, web design, enterprise applications
    
G/O Digital
Published By: SAP     Published Date: Mar 24, 2011
Between May and June 2010 Aberdeen examined the experiences and intentations of more than 170 service and manufacturing enterprises in the use and selection of non-field based service delivery channels enterprises.
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multi-channel service delivery, service delivery, multi-channel framework
    
SAP
Published By: BlackBerry     Published Date: Apr 20, 2009
Ricoh Americas Corporation (Ricoh) is a provider of document solutions, including digital imaging systems, fax machines, printers, scanners and data storage. Ricoh wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
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blackberry, ricoh, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: Eaton     Published Date: Jan 26, 2016
When working with data center and commercial facility electrical systems, shocks of 100mA to more than 2,000mA are possible—definitely in the realm of serious harm to humans and property. Energized electrical equipment also presents the risk of arc flash caused by electrical faults that produce powerful explosions. When dealing with commercial and industrial electrical systems, such as uninterruptible power systems (UPSs) and their batteries, data center and facilities managers need to be aware of these risks, especially since some repair and maintenance procedures require working with a unit that is still energized. There are ways to minimize the risks to employees, equipment and the field technician performing the service. This paper answers some common questions about UPS maintenance, how to reduce the risks associated with servicing UPSs and batteries, and how to qualify a UPS service provider.
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eaton, ups safety, data center, arc flash, energized electrical equipment, facility managers, ups maintenance, it management, knowledge management, enterprise applications
    
Eaton
Published By: SyberWorks     Published Date: Oct 21, 2008
Kevin Lange, Director of Field Training at Service Master Clean, Inc., talks about his company's training program and the organizational drivers that led them to consider an e-learning program and to choose the SyberWorks Training Center Learning Management System to manage their training.
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syberworks, e-learning, elearning, training program, drivers, learning management systems, learning management system, e-learning, web based training, training management systems, training management system, online training software, web based training software, e-learning, sop automation, seminar logistics, classroom management, online survey tool, competency management, schedule simulation
    
SyberWorks
Published By: Symantec     Published Date: Jul 11, 2017
Symantec CloudSOC Cloud Data Protection allows enterprises to selectively encrypt or tokenize field-level information in SaaS apps like Salesforce, ServiceNow, and Oracle. Stay agile, competitive and compliant with the freedom to move sensitive or regulated information to the cloud while retaining physical ownership of encryption keys /token vaults.
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cloud data protection, data protection, security, encryption, security infrastructure
    
Symantec
Published By: IBM     Published Date: Feb 24, 2015
Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, ibm, process agility, customer service, it management, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Apr 09, 2015
IDC collected and analyzed data on 11 MSSPs within the 2014 IDC MarketScape worldwide managed security services market assessment. While the market arena for MSS is very broad and there are many suppliers that offer these services, IDC narrowed down the field of players that participate in worldwide MSS based on the following criteria: Service capability across the MSS life cycle; Revenue and Geographic presence.
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mssp, idc, idc marketscape, global managed security services, ibm, security, it management, knowledge management, data management
    
IBM
Published By: Xora, A ClickSoftware Company     Published Date: Jun 30, 2014
Turn Your Field Services Employees’ Mobile Devices into Productivity Tools
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xora, mobile devices, workforce management, business apps, networking, it management, wireless, enterprise applications
    
Xora, A ClickSoftware Company
Published By: Xora, A ClickSoftware Company     Published Date: Jun 30, 2014
Turn Your Field Services Employees’ Mobile Devices into Productivity Tools
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xora, mobile apps, business apps, workforce management, networking, wireless, enterprise applications
    
Xora, A ClickSoftware Company
Published By: IBM     Published Date: Oct 03, 2017
The demand for new data about customers, customer behaviour, product usage, asset performance, and operational processes is growing rapidly. Almost every industry wants new data. Some examples of this are: • Financial services organisations want more data to improve risk decisions, for ‘Know Your Customer (KYC) compliance and for a 360 degree view of financial crime. • Utilities companies want smart meter data to give them deeper understanding of customer and grid usage and to allow them to exploit pricing elasticity. They also want sensor data to monitor grid health, to optimise field service and manage assets. Download now to learn more!
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scaling data, big data, customer behavior, product usage, data integration
    
IBM
Published By: BlackBerry     Published Date: Mar 12, 2013
Mobile Computing Corp Inc. (MCC) specializes in mobile field service solutions. After a rigorous trial period, the company’s CEO concluded that “the strength of BlackBerry 10 is great.” Find out what made the experience so positive.
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case study, enterprise feedback, blackberry 10, mobile field service solutions, mobile computing corp, knowledge management, enterprise applications, business technology
    
BlackBerry
Published By: Blackberry     Published Date: Mar 12, 2013
Mobile Computing Corp Inc. (MCC) specializes in mobile field service solutions. After a rigorous trial period, the company’s CEO concluded that “the strength of BlackBerry 10 is great.” Find out what made the experience so positive.
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mobile computing corp, implementing blackberry 10, feedback, enterprise, knowledge management, enterprise applications, business technology
    
Blackberry
Published By: Blackberry     Published Date: Mar 12, 2013
Ricoh Canada’s Director of Infrastructure and Operations speaks about his enthusiasm for BlackBerry® 10 devices, his findings after testing BlackBerry® Enterprise Service 10, and plans to port a field service application to the new platform.
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enterprise feedback, choosing blackberry 10, ricoh canada, case study, enterprise case study, knowledge management, enterprise applications, business technology
    
Blackberry
Published By: Capriza     Published Date: Dec 21, 2016
This white paper features real-world examples of accelerating time to cash, saving hard dollars, and enhancing compliance reporting. Download now to learn more!
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Capriza
Published By: IBM     Published Date: Apr 06, 2015
Mobile capture is quickly becoming an important differentiator for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board.Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, customer service, ibm, banking, insurance, healthcare, government, it management, knowledge management
    
IBM
Published By: Microsoft     Published Date: Jan 10, 2017
Field service management teams want to keep costs down, while improving their customer service relationships. Learn how Microsoft makes it happen.
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microsoft, internet of things, iot, field service management, mobile workers, customer service, mobile solutions, big data, customer data
    
Microsoft
Published By: ServicePower     Published Date: Jul 03, 2007
Technology can prove to be a vital component in the quest for service profitability. However, there is a lot of technology out there targeted at field service organizations which has evolved to the point where its introduction in customer-facing functions can significantly enhance organizational productivity.
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customer experience, customer service, productivity, sales automation, marketing automation, messaging, servicepower, service chain, branding
    
ServicePower
Published By: GAO RFID Inc.     Published Date: Feb 28, 2007
Efficient fleet maintenance is absolutely necessary given today's high equipment costs and climbing operating expenses. Whether you are involved in LTL, cartage, courier, direct store delivery (DSD) or field service operations, an integrated and cost effective fleet maintenance program is a prerequisite to increased profitability.
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rfid, rfid tags, automotive, trucking, fleet management, fleet maintenance, wireless data systems, wireless hardware, gao, gao group, gao rfid
    
GAO RFID Inc.
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