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Published By: Oracle     Published Date: Feb 21, 2018
A basic chatbot isn’t that hard to build. In JavaScript, write a public REST endpoint to connect a Facebook page to some chat logic (botly is a popular option) and deploy the whole thing to run on a cloud platform. Zoom out to the bigger picture, though, and you see that Facebook is just one channel. If you use Skype, Slack, Kik, and digital voice assistants, you’ll have to build six or eight of these endpoints straight away. And chatbots are being asked to handle ever more complex responses, so you better build on a platform of machine learning and natural language processing to keep up. That’s why the question enterprise developers should be asking is not “Which chatbot service do I start with?” but “Which platform will let me crank out a chatbot today and also support multiple channels and integrate with back-end systems as these chatbots take off?”
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Oracle
Published By: Cisco Wireless     Published Date: Apr 14, 2017
There is a direct connection between high growth and high levels of innovation with use of advanced collaboration technologies, especially face-to-face video. What are the essentials insights needed to drive rapid growth and effective innovation with collaboration solutions?
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Cisco Wireless
Published By: ePharma     Published Date: Jan 08, 2018
Patients and providers have begun to complain that the technologies of recent years that were promised to be faster, easier and cheaper, are actually slow, cumbersome and hindering the face-to-face interactions in health settings. So what comes next in repairing and maintaining this significant relationship, and how can digital health and medicines revolutionize for the better?
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ePharma
Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
    
LogMeIn
Published By: Magnetrol     Published Date: Nov 05, 2018
Interface is the ultimate level measurement challenge. The "Interface in the Field" white paper from Magnetrol brings you the latest insights to help optimize process and increase uptime in your operations. Download the white paper now for: interface challenge case studies from the Oil & Gas and Petrochemical industries; innovative ideas for more accurate measurement and control;and point-by-point comparison of level technolgoies for interaface measurement.
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Magnetrol
Published By: Red Hat     Published Date: May 20, 2014
When a company sells services to a consumer audience primarily through a Web user interface (UI), that Web UI had better be online and available, all the time, especially if you are an airline. Such is the real-world scenario that faces Chris Skretowski, Linux Specialist at Devon, United Kingdom–based Flybe, Europe's largest regional airline. Flybe was one of the 21 companies that were interviewed for quantitative results on their operations as part of an IDC ROI analysis. This case study presents the qualitative side of the company's story.
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red hat, web ui, flybe, case study, operations, idc, roi, linux specialist, consumer audience, software development, it management
    
Red Hat
Published By: MuleSoft     Published Date: Feb 06, 2017
APIs are not new. They’ve served as interfaces that enable applications to communicate with each other for decades. But the role of APIs has changed dramatically in the last few years. Innovative companies have discovered that APIs can be used as an interface to the business, allowing them to monetize digital assets, extend their value proposition with partner-delivered capabilities, and connect to customers across channels and devices.
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MuleSoft
Published By: CA Technologies EMEA     Published Date: May 23, 2018
In the digital economy, application programming interfaces (APIs) are essential for executing ideas quickly and seizing new business opportunities. They are the building blocks of digital transformation, enabling organizations to deliver exceptional customer experiences, create new revenue streams and connect employees, partners, apps and devices to data—anytime, anywhere. APIs are not necessarily a new technology, but in today’s digital world, they have risen in prominence and become important to every facet of the enterprise. This in turn has increased the demand for effective API management. But what does an effective solution look like? The API Management Playbook will help you understand: • Why digital transformation is crucial in the application economy • How APIs are the building blocks of digital transformation • Which key stakeholders in your organization are impacted by APIs • What the API lifecycle is and how it relates to API management
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
En la economía digital, las interfaces de programación de aplicaciones (API) son esenciales para ejecutar ideas con rapidez y aprovechar nuevas oportunidades de negocio. Constituyen los pilares fundamentales de la transformación digital, ya que permiten a las organizaciones ofrecer experiencias de cliente excepcionales, crear flujos de ingresos nuevos y conectar a los empleados, los partners, las aplicaciones y los dispositivos con los datos en cualquier momento y lugar.Las API no son necesariamente una tecnología nueva, pero en el mundo digital actual, han adquirido mayor relevancia y se han vuelto importantes para todas las facetas de la empresa. A su vez, esto ha aumentado la demanda de una gestión de API eficaz. Ahora bien, ¿cómo es una solución eficaz?
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
L’essor des interfaces de programmation d’applications (API) représente à la fois une opportunité commerciale et un défi technique. Pour les dirigeants d’entreprise, les API sont synonymes de nouvelles sources de revenu et d’optimisation de la valeur pour le client. Ce sont toutefois les architectes d’entreprise qui sont chargés de créer ces API permettant de réutiliser les systèmes back-end dans les nouvelles applications Web et mobiles. Il est crucial que tous les intervenants comprennent que les objectifs métier et les défis techniques d’un programme d’API sont intimement liés. Les responsables de programmes ont pour rôle de présenter clairement les objectifs commerciaux clés d’une API proposée aux architectes qui seront en charge de la conception de l’interface.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
Dans l’économie numérique, les interfaces de programmation d’applications ou API (Application Programming Interfaces) sont essentielles pour mettre rapidement en œuvre vos idées et saisir les nouvelles opportunités du marché. Elles sont les éléments fondateurs de la transformation numérique, permettant aux organisations d’offrir une expérience client exceptionnelle, de générer de nouveaux flux de revenus et d’offrir aux employés, partenaires, applications et périphériques un accès aux données, partout et à tout moment.Les API ne sont pas une technologie nouvelle, mais dans le monde numérique actuel, elles occupent une place croissante et deviennent essentielles pour chacune des facettes de l’entreprise. Dans ce contexte, il est logique que de plus en plus d’entreprises cherchent à gérer efficacement ces API. Mais à quoi ressemble une solution efficace de gestion des API ?
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CA Technologies EMEA
Published By: Tenable     Published Date: Nov 06, 2018
Networks and attack surfaces are changing fast – there’s so much more than servers and endpoints. Now, you’re responsible for securing everything from cloud platforms to DevOp containers to web apps. Cyber Exposure is an emerging discipline for measuring and managing cyber risk across this modern attack surface. This ebook takes a close look at Cyber Exposure, including the Cyber Exposure gap created by legacy security offerings and the Cyber Exposure platform designed to protect all computing assets. If you’re responsible for guarding your organization’s fast-changing assets, this ebook is a must-have.
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cyber exposure, vulnerability management, vulnerability assesment, vulnerabiility scanner, cyber risk management, cyber risk, cyber security, devops security, container security, mobile security, was, iot, ot security
    
Tenable
Published By: Tenable     Published Date: Nov 06, 2018
When it comes to IT infrastructure, it’s fair to say the perimeter has left the premises. Whether it’s discovering short-lived assets (e.g., containers), assessing cloud environments or maintaining web application security, today’s attack surface presents a growing challenge to CISOs looking to understand and reduce their cyber risk. To combat this issue, a discipline called Cyber Exposure is emerging to help organizations manage and measure this risk. This ebook provides insights on how CISOs are addressing the modern attack surface.
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cyber exposure, iot, vulnerability management, cloud security, mobile security, container security
    
Tenable
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
The rise of the application programming interface (API) represents a business opportunity and a technical challenge. For business leaders, APIs present the opportunity to open new revenue streams and maximize customer value. But enterprise architects are the ones charged with creating the APIs that make backend systems available for reuse in new Web and mobile apps. It is vital that all stakeholders understand that the business goals and technical challenges of an API program are intimately related. Program managers must take responsibility for clearly communicating the key business goals of a proposed API to the architects who will actually build the interface. This eBook outlines best practices for designing results-focused APIs that will form the cornerstone of your API program’s success.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
L’essor des interfaces de programmation d’applications (API) représente à la fois une opportunité commerciale et un défi technique. Pour les dirigeants d’entreprise, les API sont synonymes de nouvelles sources de revenu et d’optimisation de la valeur pour le client. Ce sont toutefois les architectes d’entreprise qui sont chargés de créer ces API permettant de réutiliser les systèmes back-end dans les nouvelles applications Web et mobiles. Il est crucial que tous les intervenants comprennent que les objectifs métier et les défis techniques d’un programme d’API sont intimement liés. Les responsables de programmes ont pour rôle de présenter clairement les objectifs commerciaux clés d’une API proposée aux architectes qui seront en charge de la conception de l’interface.
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CA Technologies EMEA
Published By: Facebook     Published Date: Apr 17, 2012
Want to learn more about how to connect and build lasting relationships, create optimized Facebook Ads, acquire new customers and generate powerful word of mouth recommendations via your fans on Facebook?
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facebook, marketing, social media, social media marketing, web analytics, business marketing
    
Facebook
Published By: Polycom     Published Date: Mar 06, 2017
Collaboration face to face: the power of being there, without going there. Download this healthcare solutions brief from Polycom to learn more.
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polycom, health care, telehealth, medical data, healthcare solutions, public sector
    
Polycom
Published By: Polycom     Published Date: Dec 18, 2017
The traditional office space is dead. Chased out by the combining forces of mobility, millennials, and modernity, the advent of collaborative technology and the always connected worker have led to a brave new world of shared, open spaces. Studies show that up to 82% of knowledge workers feel they need to collaborate with others throughout the day to get work done. Yet, according to an IBM study, 78% say they struggle to effectively connect their workplace and help people collaborate—either virtually or face-to-face1. Why? The answer is not all collaboration is alike. Download this report to get the latest trends in office space utilization and find out about the three main types of collaboration and how they need to be supported differently in the work environment. The office may be shrinking, but it’s not going away anytime soon. If anything, the rising demand for more teamwork and collaboration makes the configuration of workspaces more important than ever.
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shared office spaces, collaboration, polycom, realpresence centro, transforming workspaces, video conferencing, huddle rooms
    
Polycom
Published By: MuleSoft     Published Date: Sep 27, 2017
As one of the most popular integrated enterprise resource planning (ERP) solutions on the market, SAP has enabled organizations to optimize many of their most essential business functions in finance, human capital management, enterprise performance management, and supplier relationship management. One of the most pervasive challenges for SAP shops is integrating SAP to other applications within their organization. Without proper integration between SAP and these systems, organizations fail to fully automate and optimize their business processes. This whitepaper provides an overview of some of the most common challenges faced when integrating SAP, a brief overview of SAP interfaces and integration points, various approaches for SAP integration and a suggested best architecture for solving the SAP integration challenge.
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MuleSoft
Published By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
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Rosetta Stone
Published By: G/O Digital     Published Date: Sep 13, 2016
• Getting and staying in front of shoppers is key. 55 percent of respondents would be somewhat to very likely to click on a retargeted ad from a previous website they had visited. • Reviews make a difference to the consumer. Only 8 percent of respondents said online reviews never factor into their decision to purchase at a local retailer. • Relevant Facebook ads work for local retailers. Almost 1 in 2 respondents would be likely to click on a Facebook ad that aligns with their personal needs and interests.
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retail consumers, local stores, consideration phase, repeat customers, consumer survey, social media, facebook ads
    
G/O Digital
Published By: ChannelAdvisor     Published Date: Nov 29, 2017
"Social advertising has become one of the best ways to connect with e-commerce customers and grow sales channels. Retailers and brands are clearly aware of this shift, as evidenced by the explosion of social-focused digital marketing strategies. Two of the world’s most-frequented social platforms, Facebook and subsidiary Instagram, have proven to be the most profitable. But with more than 5 million businesses advertising each month, competition is fierce. In this eBook, you’ll learn: - Why Facebook and Instagram are essential to e-commerce success - Which advertising options should be on every seller’s radar - How to maximize your presence on these top-performing social networks"
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ecommerce, retail, advertising, selling online, online shopping, online advertising, social commerce, social media, social advertising, social media advertising, facebook, instagram, paid social, marketing, digital marketing
    
ChannelAdvisor
Published By: ChannelAdvisor     Published Date: Jul 20, 2018
"Social advertising has become one of the best ways to connect with e-commerce customers and grow sales channels. Retailers and brands are clearly aware of this shift, as evidenced by the explosion of social-focused digital marketing strategies. Two of the world’s most-frequented social platforms, Facebook and subsidiary Instagram, have proven to be the most profitable. But with more than 5 million businesses advertising each month, competition is fierce. In this eBook, you’ll learn: - Why Facebook and Instagram are essential to e-commerce success - Which advertising options should be on every seller’s radar - How to maximize your presence on these top-performing social networks"
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ChannelAdvisor
Published By: Oracle     Published Date: Dec 13, 2011
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
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best practices, customer, crm, contact center, face-to-face, performance indicators
    
Oracle
Published By: Cisco     Published Date: Jan 12, 2016
Higher education has come under increasing scrutiny as never before due to rising costs, changes in future job requirements, and new forms of learning opportunities offered by non-traditional companies and institutions. Students and parents are rightfully questioning the value of higher education based on perceived outcomes as well as staggering student loans that in some cases could take a lifetime to pay back. While the value equation debate rages on, there is another phenomenon taking place. It is nothing short of a revolution regarding the advances in technology and how institutions of higher learning along with nontraditional organizations are utilizing these powerful new tools. These new tools include new mobile devices, enhanced and feature-rich learning management systems, data-feeding sensors, 3D printers, smart classrooms, smart buildings, and collaboration tools allowing students and faculty to collaborate just about anywhere face-to-face, virtually.
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cisco, byod, connectivity, education, networking environment, digital revolution, higher education, networking, it management, wireless
    
Cisco
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