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Published By: Oracle     Published Date: Feb 03, 2012
This online study polled e-business executives at 60 midsize companies ranging from retailers and consumer product manufacturers to telecommunications and technology providers.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management, knowledge management, enterprise applications
    
Oracle
Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Sage FAS Fixed Assets     Published Date: Apr 11, 2011
IFRS is going to affect U.S. business accounting practices in the next few years. Understanding how the IFRS works is imperative for business executives as they prepare for the future of accounting.
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sage fas, ifrs, gaap, fixed asset accounting, business accounting practices, convergence, iasb, fasb
    
Sage FAS Fixed Assets
Published By: UNIT4 CODA     Published Date: Aug 22, 2011
Financial executives need to have a no-compromise approach to financial modeling and application choice, irrespective of where these applications are deployed.
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unit4 coda, best-of-class strategy, cloud computing, saas, aberdeen group, financial executives, financial modeling, applications choice, business applications, cfo, financial management, solution deployment methods
    
UNIT4 CODA
Published By: Cisco     Published Date: Jan 08, 2016
In a climate of digital disruption and global market pressures, many manufacturers want to differentiate with new service-oriented revenue models, especially those that rely on connected machines and machineas-a-service. In a Cisco survey of more than 600 senior executives in 13 countries—from both industrial machine builders and end-user manufacturers—86 percent said the transition from product-centric to service-oriented revenue models is a core part of their growth strategies.
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cisco, thought leadership, revenue models, manufacturing, best practices, it management, enterprise applications, business technology
    
Cisco
Published By: Cisco     Published Date: Jan 08, 2016
Financial services customers are increasingly going digital, but human assistance continues to play a pivotal role — especially in the purchase journey — and many banks still only allow customers to get this assistance over the phone or in a branch. To improve the customer experience, increase the productivity of frontline experts, and increase sales, eBusiness and channel strategy executives should consider weaving human advisors and digital technologies together with video banking. Success will require more than just a simple video call. eBusiness and channel strategy executives need to ensure that video banking capabilities let prospects collaborate effectively with an expert when and where they choose and that experts are supported by the right processes, tools, and training.
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cisco, video banking, driving digital sales, improving customer experience, best practices
    
Cisco
Published By: McAfee EMEA     Published Date: Mar 14, 2018
As they face numerous regulations, enterprises believe data privacy can create a competitive advantage. But are they ready for the new General Data Protection Regulation (GDPR)? Here are the concerns and strategies of 800+ senior executives from industries around the world. Data in a Turbulent World Nearly half of organizations say they will migrate data as a result of regulation or changing government policies. Data Protection as a Competitive Advantage A significant majority of respondents believe proper data protection will attract new customers. Download our full report, Beyond GDPR: Data residency insights from around the world.
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McAfee EMEA
Published By: MuleSoft     Published Date: Jan 16, 2018
For the last several years, microservices has been an important trend in IT architecture, and many architects and IT executives experience pressure to jump on microservices as the new hot thing. But there is a feeling that microservices must only be implemented in a certain way, or it is being done incorrectly. This simply isn't so. This whitepaper discusses how microservices presents itself as a series of patterns, and outlines how organizations should select the microservices pattern that makes sense for their own business, goals, and culture. Read this whitepaper to discover: The top six microservices patterns and the advantages and disadvantages of each Foundational best practices to make sure your microservice implementation is successful How Anypoint Platform can help you implement a microservices architecture in a workable way
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MuleSoft
Published By: MuleSoft     Published Date: Nov 27, 2018
For the last several years, microservices has been an important trend in IT architecture, and many architects and IT executives experience pressure to jump on microservices as the new hot thing. But there is a feeling that microservices must only be implemented in a certain way, or it is being done incorrectly. This simply isn't so. This whitepaper discusses how microservices presents itself as a series of patterns, and outlines how organizations should select the microservices pattern that makes sense for their own business, goals, and culture. Read this whitepaper to discover: The top six microservices patterns and the advantages and disadvantages of each Foundational best practices to make sure your microservices implementation is successful How Anypoint Platform can help you implement a microservices architecture in a workable way
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MuleSoft
Published By: Motorola     Published Date: Feb 06, 2008
Learn how Good™ Mobile Messaging helps company executives and sales people from transportation services company Crowley Maritime get things done as they travel around the world, growing their transportation services company.
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motorola, motorola good, case study, crowley
    
Motorola
Published By: Motorola     Published Date: Feb 06, 2008
To stay competitive in the specialty pharmaceutical business, it is critical that a company's sales force, marketing team and executives have the business tools they need to keep them one step ahead of their rivals. Read this case study to learn how Good™ Mobile Messaging has helped the employees of MedPointe Pharmaceuticals stay connected to crucial information while they're on the road.
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motorola, motorola good, case study
    
Motorola
Published By: Accelerance     Published Date: Feb 01, 2008
Despite the fact that Software Executives are pressured to do more with less and cut costs to the bone, many see offshoring as a "threat."  They know they need to go offshore - but where? And with who? What they want is an easier, better, more effective and safer way to use offshore programming resources.
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it management, software development, development, developer, programmer, programming, developing, offshoring, offshore, outsource, outsourcing, india, accelerance
    
Accelerance
Published By: Marketo     Published Date: Mar 18, 2019
The role of marketing is constantly evolving. More than ever, marketing has to prove its impact on the success of the business. Outside executives often believe that marketing exists solely to support sales, or as an arts function that hosts company events and puts logos on t-shirts. With the pressure increasing, the growing imperative for marketers to prove their worth has arrived. It’s time for marketers to take control over the revenue process, earn the respect of their organizational peers, and earn a seat at the table. What must marketers do to be seen as an integral part of the machine that drives revenue and growth? Download The Definitive Guide to Marketing Metrics and Analytics to learn about: Establishing a culture of accountability Planning programs with ROI in mind Creating a framework for measurement Embracing revenue performance management Mastering the art of forecasting Building dashboards to inform complex decisions Implementation across teams, tactics, and technolog
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Marketo
Published By: iKnowtion     Published Date: Nov 09, 2011
Marketing executives seek ways to generate incremental revenue from marketing programs. A national retailer used customer insights and a customer development framework to drive profitability and generate millions of dollars in incremental revenue and greater profitability.
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crm solutions, crm strategies, customer experience, customer engagement, incremental revenue, increasing profits, retail, customer insights, frameworks, profitability, marketing analytics, iknowtion, segmentation
    
iKnowtion
Published By: Okta     Published Date: Feb 24, 2015
This report outlines the future look of Forrester’s solution for security and risk (S&R) executives working on building an identity and access management strategy for the extended enterprise. We designed this report to help you understand and navigate the major business and IT trends affecting identity and access management (IAM) during the next five years. IAM in 2015 has become a tool not just for security but also for business agility. Competitive challenges push businesses into the cloud and encourage mobile device use even without full-fledged access controls in place.
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identity and access management, security and risk, extended enterprise, it trends, business agility
    
Okta
Published By: G+     Published Date: May 17, 2011
Big pharma is approaching a perfect storm. G+ convened a panel of senior executives from a variety of industries for a meeting to share their best practices and strategic insights for doing business in emerging markets. Register to view this white paper.
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gerson lehrman group, best practices, emerging markets, business
    
G+
Published By: Varicent Software Incorporated     Published Date: Dec 20, 2011
This model captures leading market characteristics and stages of innovation for the next three to five years in order to aid executives, managers and practitioners in planning SPM initiatives that best match corporate needs and capacities for implementing new technologies.
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michael dunne, former gartner analyst, sales performance management, incentive compensation, variable pay, spm, icm, sales compensation
    
Varicent Software Incorporated
Published By: Success Factors     Published Date: Oct 07, 2014
Preparing for the 2020 workforce is critical to business strategy, growth, and performance. To understand the challenges and opportunities, Oxford Economics and SAP surveyed over 2,700 executives and more than 2,700 employees in 27 countries during the second quarter of 2014. We found that many companies lack the structure, strategy, culture, solutions and resources to manage employees effectively. To succeed, they must address the role and relevance of people strategy; changing demographics and evolving definitions of work; leadership ability and cultivation; employee wants and needs; and talent development.
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successfactors, workforce, sap, strategy, culture, structure, leadership, cultivation, talent development
    
Success Factors
Published By: Success Factors     Published Date: Nov 03, 2014
Strong leadership is essential to business performance, and all the more so when companies must navigate the complexities of globalization, increased diversity, and the changing nature of work. Yet employees and executives agree that corporate leaders are not up to the tasks at hand.
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successfactors, sap, leadership, globalization, increased diversity, changing work
    
Success Factors
Published By: Skillsoft     Published Date: Jun 23, 2016
It is not only essential to have the right product in the market at the right time, but you need to have the right people behind that product. However, in this ever changing market, it is necessary to create a vast talent pool with incredibly divergent skills and talents. Do not focus on which current team members can be groomed to become executives. Instead, focus on what executive goals need to be met and focus on the skills people will need to achieve them. Take the time to really look for the type of people you want within your company, not just their skill sets. You can always train someone to perform a specific task, but it is impossible to instill in someone the drive to succeed, the interest in learning new things, and commitment to the company. The right talent management program will be able to not only hire the best and brightest, but also keep them motivated, energized, and willing to move forward.
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best practices, business optimization, business management, organization, talent management
    
Skillsoft
Published By: Scribe Software     Published Date: Apr 16, 2012
The What, Why & How of CRM Integration This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.
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scribe, crm, integration, data integration, public cloud, private cloud, cloud, integration, integrate, platforms, collaboration, collaborate, social, secure, scalable, erp, crm-erp, application integration, data, dynamcis
    
Scribe Software
Published By: DisclosureNet     Published Date: Jun 28, 2012
Your business is transparent whether you like it or not. Information about public companies has always been available. As technology equips the C-Suite to move beyond the Knowledge Economy
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disclosurenet, competitors, competitive advantage, insight economy, knowledge economy, executives, technology, business intelligence
    
DisclosureNet
Published By: IBM     Published Date: Aug 06, 2014
As executives witness data’s proven impact on performance and innovation and recognize its strategic significance, they also realize the growing need for a leader whose primary role is to understand and advocate on behalf of data: The Chief Data Officer.
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ibm, insurance, data, big data, analytics, chief data officer, performance, innovation, data center
    
IBM
Published By: IBM     Published Date: Aug 08, 2014
As executives witness data’s proven impact on performance and innovation and recognize its strategic significance, they also realize the growing need for a leader whose primary role is to understand and advocate on behalf of data: The Chief Data Officer.
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big data, analytics, chief data officer, strategy, performance
    
IBM
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