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Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: Marketo     Published Date: Mar 18, 2019
The role of marketing is constantly evolving. More than ever, marketing has to prove its impact on the success of the business. Outside executives often believe that marketing exists solely to support sales, or as an arts function that hosts company events and puts logos on t-shirts. With the pressure increasing, the growing imperative for marketers to prove their worth has arrived. It’s time for marketers to take control over the revenue process, earn the respect of their organizational peers, and earn a seat at the table. What must marketers do to be seen as an integral part of the machine that drives revenue and growth? Download The Definitive Guide to Marketing Metrics and Analytics to learn about: Establishing a culture of accountability Planning programs with ROI in mind Creating a framework for measurement Embracing revenue performance management Mastering the art of forecasting Building dashboards to inform complex decisions Implementation across teams, tactics, and technolog
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Marketo
Published By: Dell Windows Server     Published Date: Jan 16, 2009
Upgrading Dell PowerEdge™ servers to the Windows Server 2008 OS also typically requires selecting, installing, and troubleshooting device drivers. Using tested and validated drivers and following best practices can help administrators ensure optimal performance in their environments.
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dell, microsoft windows server 2008, poweredge servers, dell poweredge, troubleshooting device drivers, driver installations, platforms
    
Dell Windows Server
Published By: Oracle Corporation     Published Date: May 11, 2012
Download this whitepaper, for a clear view of Oracle BI 11g and how it is designed to help today's organizations drive profitable growth, change, and many other operational and financial performance goals.
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oracle, 11g, growth, change, operation, financial, performance, scorecards, business intelligence, alignment, insights, analytics, enterprise applications, data management
    
Oracle Corporation
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Nov 19, 2015
Download this white paper on how cloud ERP can help IT meet rapidly evolving business needs. As an IT leader, a lot is being asked of you: drive transformational change, get the most out of your current IT investments with even higher performance, and be the strategic advisor to your business partners. What if you could transform your company's future by increasing the flexibility and agility of your IT infrastructure to support the rapidly evolving needs of your business? Read this paper to discover how modern enterprises like Williams-Sonoma and Knowledge Universe have adopted new ERP strategies to support their growth. In this paper you will learn: The challenges facing IT and how to evolve your IT architecture to support the modern business. A new strategy for the enterprise involving ERP that increases the flexibility and agility required to add new business models, integrate acquisitions and support innovation. Answers to frequently asked questions when modernizing IT.
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innovation through new products, information technology, customer-enabling, supply chain capabilities, enterprise applications
    
Netsuite DWASF Leads Display Q1 2015
Published By: Uberflip     Published Date: Jun 30, 2017
In this eBook, you will learn how implementing the right processes and tools to gather analytics, implement scoring, prove ROI, and create comprehensive reports on your content marketing efforts will provide the insight you need to make data-driven decisions. In turn, these decisions won’t just improve your content marketing performance, but will also allow you to meet your overarching business objectives.
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content insight, ebook, content marketing, analytics, roi
    
Uberflip
Published By: VMware     Published Date: Nov 04, 2016
The digital economy is changing expectations for IT organizations, driving the need to rapidly provide resources to development, QA, and line-of-business teams to develop and roll out applications. While business wants IT to be more responsive, IT must address the need for speed with policy-driven governance, compliance, security, and performance. In our eBook, “Top 3 Reasons Why You Need Cloud Management,” we define the need for cloud management platforms, expand on the requirements and take a closer look at how other organizations are deploying cloud management platforms to improve management of the entire IT services delivery lifecycle.
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VMware
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: CBRE     Published Date: Oct 11, 2016
Real estate can be a significant competitive differentiator for businesses in the race for talent. Leading commercial real estate firm, CBRE, outlines the steps organizations need to consider when identifying optimal locations to attract and retain the right talent to enhance competiveness and drive bottom line performance. Download the white paper now.
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workplace, commercial real estate, occupier, cbre, talent
    
CBRE
Published By: CBRE     Published Date: Oct 11, 2016
Real estate serves as a tangible expression of the strategic decisions a company makes. Leading commercial real estate firm, CBRE, explores holistic real estate management approaches that organizations take within the broader business context for utilizing the workplace to help drive better business performance. Download the white paper now.
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workplace, commercial real estate, occupier, cbre, outcomes
    
CBRE
Published By: Cornerstone OnDemand     Published Date: Dec 03, 2014
Effectively managing employee performance has never been more critical, companies must leverage the best tools to inspire performance and drive engagement. Maximize employee performance and align company goals with business strategy with these 5 tips.
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csod, performance reviews, human resources, employee performance, business strategy
    
Cornerstone OnDemand
Published By: Red Hat     Published Date: Sep 08, 2017
Changing business needs and the drive toward cost efficiencies and performance mean an end to reliance on traditional, proprietary storage approaches. Modern storage infrastructure enables CIOs to tackle some of their biggest pain points and put their data to work rather than viewing that data as a cost center. Driven by a desire to be flexible and “do more with less,” IT leaders are embracing things like software-defined storage, because it emphasizes freedom and openness.
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Red Hat
Published By: IBM     Published Date: Feb 02, 2009
Sign up for the webcast and you will learn: The strategic benefits of a robust information infrastructure for performance management, How to take immediate action if your operating reporting has data latency challenges, How to drive broader adoption in the business by addressing critical data challenges, Why the combination of IBM and Cognos, an IBM company, accelerates the delivery and quality of the information needed to drive business performance.
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ibm, business optimization, performance management, cognos, robust information infrastructure, data latency, data quality challenges, data fragmentation, critical data challenges, data management
    
IBM
Published By: IBM     Published Date: Jun 15, 2009
Read the white paper to see how IBM Lotus Notes and Domino software empowers users to take action, create and share knowledge and collaborate with teams. And discover how this new kind of desktop application, leveraged from 20 years of leadership can help deliver an enhanced user experience, drive greater business value and boost IT performance.
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ibm, lotus, lotus notes, lotus domino, it performance, collaboration, connect, desktop application, connect, socialize, communicate, user experience, eclipse, alloy, developers, client, sap, it performance, green, optimize
    
IBM
Published By: Cognos     Published Date: Jun 19, 2007
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. It suggests 42 decisions areas, or information sweet spots, to help you understand your data, plan, and monitor your performance.
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performance, business analytics, business metrics, evaluation, analyze, analytical applications, cognos, business intelligence, bi software
    
Cognos
Published By: NexGen     Published Date: Feb 09, 2015
Looking for the right Flash Array for you? Tired of all data being treated the same but want to save time and budget? Flash storage is helping to address the latency inherent with disk drives, enabling you to virtualize more, and reduce application response times. It's an inescapable fact that the $/GB of flash is much higher than disk drives. So why do the majority of storage vendors indiscriminately accelerate all data, regardless of its value to your business? All-flash arrays waste money by storing non-critical data in flash, and hybrid arrays can't control whether mission-critical or non-critical data accesses flash, leading to unpredictable performance. So what do you do to find a solution that addresses both of these issues? Download now and see NexGen's approach to value-driven data management. Make it simple to control what data is stored in flash and affordably tailor application performance to match your organizations priorities now! - See more at: http://www.findwhitep
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nexgen, hybrid, flash, cisco, nexus, vmware, software development, it management
    
NexGen
Published By: IBM Software     Published Date: Jul 29, 2010
This study highlights best practices from 72 companies to identify how best in class organizations use data to achieve superior performance.
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ibm software, data driven marketing, best practice, performance, customer engagement, marketing measurement, data management, roi
    
IBM Software
Published By: IBM Software     Published Date: Jul 29, 2010
This short video explores the issues and the data required to drive better sales enablement, performance and productivity.
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ibm software, cognos, sales force productivity, customer satisfaction, performance, sales analytics
    
IBM Software
Published By: IBM     Published Date: Nov 09, 2012
This research report looks at the client driven redesign of mainframe performance and availability monitoring. Clabby Analytics also got the opportunity to review IBM's new OMEGAMON V5 mainframe which has improved it's features.
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omegamon v 5.1, ibm, mainframe, analytics, it architecture, enterprise applications, data management, business technology
    
IBM
Published By: VMTurbo     Published Date: Apr 14, 2015
Seconds of Delay Have Multi-Million Dollar Consequences, Demand-Driven Control Changes the Game Principled Technologies deployed VMTurbo’s Demand-Driven Control platform in their virtualized data center. VMTurbo assures application performance while maximizing infrastructure utilization. Principled Technologies implemented VMTurbo’s recommendations in its virtual environment with an OLTP application, and saw significant improvements in performance. Learn how Principled Technologies achieved a 37% decrease in latency and 23% increase in orders per minute (OPM).
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vmturbo, datacenter, performance, production, operations, vmware, memory, storage, speed, reallocation, latency, business technology
    
VMTurbo
Published By: VMTurbo     Published Date: Jul 08, 2015
This paper examines the evolution of enterprise applications, the data centers in which these applications reside and the increasing expectations of businesses and end-users on the Quality of Service (QoS) their applications deliver.
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application control, application performance, enterprise applications, cloud-based applications, apm, application performance monitoring, data center, infrastructure performance
    
VMTurbo
Published By: New Relic     Published Date: Jun 05, 2014
This eBook examines the current state of mobile application performance monitoring; the challenges this is creating for mobile app development; and how the new forms of mobile APM are helping developers create better user experiences for customers and grow their businesses.
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new relic, mobile, mobile apps, mobile app performance, apm, developers, user experiences
    
New Relic
Published By: Box     Published Date: Jan 16, 2015
Looking for the right Flash Array for you? Tired of all data being treated the same but want to save time and budget? Flash storage is helping to address the latency inherent with disk drives, enabling you to virtualize more, and reduce application response times. It's an inescapable fact that the $/GB of flash is much higher than disk drives. So why do the majority of storage vendors indiscriminately accelerate all data, regardless of its value to your business? All-flash arrays waste money by storing non-critical data in flash, and hybrid arrays can't control whether mission-critical or non-critical data accesses flash, leading to unpredictable performance. So what do you do to find a solution that addresses both of these issues? Download now and see NexGen's approach to value-driven data management. Make it simple to control what data is stored in flash and affordably tailor application performance to match your organizations priorities now!
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nexgen, hybrid, flash, cisco, nexus, vmware, software development, it management
    
Box
Published By: Equinix     Published Date: Jul 13, 2015
We're Equinix. We run global data centers that protect, connect and power the digital economy. This eBook is all about improving network performance. In it, we'll take a quick look at the current state of the information-driven world and the growing demands on enterprise networks. Then you'll learn about Equinix Performance Hub and the ways you can leverage it to optimize and future-proof your network. You'll pick up some tips and trends along the way, and we'll give you the opportunity to explore more links in each section, such as videos and analyst papers. So go ahead and dig in.
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enterprise network, data centers, network performance, information-driven world, data management
    
Equinix
Published By: CDW     Published Date: Sep 21, 2015
Years of IT infrastructure advancements have helped to drive out vast amounts of costs within the datacenter. Technologies like server and storage virtualization, data deduplication, and flash-based storage systems (to name just a few) have contributed to improvements of utilization rates, performance, and resiliency for most organizations. Unfortunately, organizations still struggle with deeply rooted operational inefficiencies related to IT departments with silos of technology and expertise that lead to higher complexity, limited scalability, and suboptimal levels of agility. The recent tectonic shifts caused by the rise of 3rd Platform applications that focus on social, mobile, cloud, and big data environments have amplified the pains associated with these structural inefficiencies.
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quantify, infrastructure, performance, resiliency, data deduplication, datacenter, virtualization, it management, data management
    
CDW
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