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Published By: Polycom     Published Date: Jul 30, 2014
Learn the 4 reasons why a lot of businesses are shifting from print media and documents to video and see how this is a more effective means of reaching your customers and having them share your content.
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video, new document, print, media, effective, research, customers, share, content, business technology
    
Polycom
Published By: DocuSign UK     Published Date: Aug 08, 2018
Procurement’s Pesky Paper Problem We know time is precious, so we’ll get right to the point: Paper-based processes are tarnishing your procurement department’s reputation for driving cost savings, improving service, and expediting execution. First, there’s the printing, scanning, faxing, and mailing of documents. Then comes the constant tracking down of physical signatures for everything from statements of work to supplier contracts. Add in the manual filing, searching, and retrieving of hard copies, and it’s no wonder that inefficiency abounds.
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DocuSign UK
Published By: NAVEX Global     Published Date: Apr 20, 2018
Learn how to effectively and efficiently manage your organisation's employee handbook, code of conduct and other important documents. This guide gives organisations of all sizes insight on how to optimize policy and procedure management with real-world examples, helpful tips, and research. What you’ll learn: - Best Practices on How to Plan, Implement, and Measure your programme - Eleven Commandments of Policy Formatting and Writing - 20 Questions for Prioritising Policy Development Efforts - Pros & Cons of Various Distribution Methods - Assessment Questions to Evaluate Your Current Document Management Strategy - Build versus Buy Considerations
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NAVEX Global
Published By: Adobe     Published Date: Oct 24, 2018
The report combines data from a February 2018 executive survey of 401 email marketers and documented ESP demos related to three key themes. We also utilized vendor questionnaires and our near two-decades of knowledge of the providers in this sector. One-on-one phone interviews with several of the marketers who use these tools and our executive survey clients provided satisfaction data. The methodology details our entire recipe, but readers can feel confident in knowing that our vendor evaluation process is objective and does not stem from one analyst’s singular point of view. This guide also includes our analysis and perspective on vendors that did not for a variety of reasons participate in this research.
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Adobe
Published By: Burton Group     Published Date: Apr 08, 2008
In this Methodologies and Best Practices document, Burton Group Research Director Daniel Blum recounts customer perspectives on the anti-malware battlefield playing out at the enterprise level. The document explores lessons learned, and what keeps customers awake at night even after good defensive strategies are in place. The Reference RFI alone is valuable for those switching anti-malware products, or seeking new ones.
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burton group, best practices, malware, security, email security, network security, content filtering
    
Burton Group
Published By: Crimson Hexagon     Published Date: Jun 13, 2013
Through deep analysis of social data, we seek to discover opportunities for automotive companies to gain insight into consumers' nuanced, evolving perceptions. In this document, we discuss our research findings and explain the implications for automakers and their creative agencies.
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social media, nameplate marketing, social data
    
Crimson Hexagon
Published By: SAP     Published Date: Feb 26, 2016
In this document, we’ve pulled together relevant research and advice based on both expert research and the experiences of our own customers.
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sap, human resources, research, analytics
    
SAP
Published By: Ultraseek     Published Date: Mar 07, 2008
The value of effective site and intranet search is clear. Finding the most relevant document helps your organization identify and capitalize on opportunities, accelerate business cycles, and implement and execute effective strategies. But whether you have a few thousand pages on your public website or a few million documents scattered across the globe, selecting the right search solution for your enterprise can challenge even the most seasoned technology buyer.
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ultraseek, search
    
Ultraseek
Published By: Oce Business Services     Published Date: Mar 24, 2008
IDC has found a direct correlation between effective document management and improved business performance. Yet recent research reveals that half of organizations rate their document process management processes as ineffective. This best-practices paper gives you insight into how you can reduce costs, increase productivity, mitigate risk and enhance business performance through the strategic outsourcing of document lifecycle management.
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document management outsourcing, document process management, document lifecycle management, outsourcing document management, document management best practices, document process, document, oce, océ, océ, knowledge management
    
Oce Business Services
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: ESET     Published Date: Feb 11, 2010
This document combines the thoughts of both Research teams in ESET Latin America and ESET, LLC into a single paper, proposing a comprehensive vision of how the threatscape is likely to evolve in 2010.
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eset, cybercrime, security, threat, crimeware, botnets, malware, social engineering, antivirus
    
ESET
Published By: Adobe     Published Date: Apr 13, 2015
The purpose of this research is to understand the challenges companies face in their document or file level security practices as a result of the adoption of such disruptive technologies as mobile devices and cloud services.
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adobe, document security, cloud services, it research, global insights
    
Adobe
Published By: Centrify Corporation     Published Date: Dec 02, 2014
Capturing the detailed actions of privileged users is even more critical in today’s business environment. Security and compliance issues also exist with third-parties including Cloud Providers, Service Providers and ISVs. And every major compliance regulation requires organizations to document what users actually do with the privileges and rights granted to them and how their actions impact the IT environment. This research paper covers how to solve the security, compliance, and third party access challenges organizations face when auditing and monitoring UNIX, Linux and Windows systems; and why traditional approaches like log rollup tools alone will fail to meet requirements of today’s demanding IT environment.
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privileged user activity, enterprise compliance, security, third party access, it environment, it management, enterprise applications
    
Centrify Corporation
Published By: IBM     Published Date: Mar 04, 2014
Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.
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business operations, business process management, bpm, process automation, smarter process, banking, financial services, business process automation, corporate portals, document management, information management, records management, search and retrieval, search engines
    
IBM
Published By: IBM     Published Date: Mar 04, 2014
In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?
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smarter process approach, agility, business process management, bpm, insurance, case management, operational decision management, analytics, process automation, content management system, corporate portals, document management, information management, records management, search and retrieval
    
IBM
Published By: IBM     Published Date: Mar 04, 2014
A Smarter Process vision for healthcare. We live in an era in which customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have set a high bar - in the way they engage customers throughout the entire sales process -not just during the commercial transaction, but before, during and after the transaction. Can healthcare and life sciences meet the challenge?
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business operations, business process management, bpm, process automation, healthcare, smarter process, life sciences, health plan, payer claims management, compliance management, business analytics, business intelligence, content management system, document management, information management, search and retrieval
    
IBM
Published By: SyberWorks     Published Date: Oct 21, 2008
The e-Learning industry has grown tremendously since the early days of computers and the Internet. Today there are lots of products and services out in the market place from which to choose. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. The document is not meant to be the complete source of information on e-Learning nor will these guidelines be suitable for every single situation. This white paper has been created as a learning aid help you get started. These findings represent the research, experience, and techniques gleaned from working in e-Learning since its infancy in the late 80’s to today. At the end of the paper, Bob Goldschneider, Director of Business Development at SyberWorks, Inc., will provide a summary and closing remarks.
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syberworks, e-learning, internet, aicc, scorm, learning management systems, learning management system, e-learning, elearning, web based training, training management systems, training management system, online training software, web based training software, e-learning, sop automation, seminar logistics, classroom management, online survey tool, competency management
    
SyberWorks
Published By: Splunk Inc.     Published Date: Jun 02, 2009
This document explains IT Search's ability to instantly search all the data generated by applications, servers and network devices in your IT infrastructure. Download to learn more today!
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operations, it search, data center, splunk, business intelligence, compliance, security, it infrastructure, data generation, data management, application management, snmp, opsec, wmi, ajax, single sign on, sso, knowledge management, enterprise applications
    
Splunk Inc.
Published By: Xiotech     Published Date: Apr 13, 2007
Organizations face a double whammy when it comes to data archive management. On one hand, the volume of digital and paper archives is growing exponentially. Industry analysts report that digital hard disk storage has grown 85 percent a year over the last eight years and 2.7 billion new sheets of paper are filed into folders every day.
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data archive, data management, storage, data warehousing, archive management, document search, search and retrieval, document management, document archive, xiotech
    
Xiotech
Published By: x1     Published Date: Aug 21, 2009
This paper describes a new user-centric approach to managing structured and unstructured organizational documents and data. Focusing on end-user features offers significant benefits to corporations, their employees, and their IT managers.
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document management, data management, user-centric, desktop search, search and retreival, knowledge management
    
x1
Published By: Genesys     Published Date: Jan 27, 2009
In this document, Opus Research offers seven ways SIP (Session Initiation Protocol) can revolutionize customer care in your enterprise. More specifically, we evaluate deployments that involve SIP and provide case studies that integrate Genesys SIP the Customer Interaction Manager (CIM), Genesys Voice Platform (GVP), and Business Process Routing from Genesys Telecommunications Laboratories.
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genesys, sip, session initiation protocol, customer integration manager, genesys voice platform, voip, crm, enterprise applications
    
Genesys
Published By: BatchBlue Software     Published Date: Mar 27, 2009
Every small business has some system for organizing and documenting its relationships. If that system is no longer working, or could be improved upon, a new contact management system is in order. This Blue Paper will help small business owners research, select and implement the system that will work effectively for them.
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batchbook, matternow, blue paper, contact management, small business, document management, relationships, manage leads, lead generation, sample size, communications management, task events management, project management, usability, customization, scalability, mobility, crm, sales tools, vendor management
    
BatchBlue Software
Published By: dtSearch Corp     Published Date: Dec 02, 2010
dtSearch Corp. - A leading supplier of text retrieval software
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search, dtsearch, find, documents, files, data retrieval, text retrieval, searching, full-text, indexed, database, fields
    
dtSearch Corp
Published By: Progress     Published Date: Jan 06, 2017
Digitalization brings both new opportunities and confusion to even the most carefully planned selection processes for WCM. CIOs and IT leaders aiming to boost the effectiveness of their digital business strategy should use this document to help them select the most appropriate vendor and solution. Gartner Magic Quadrant reports are the standard of excellence for vendor evaluation, research and reporting. While many vendors are evaluated, only a select few meet the stringent criteria for inclusion. Continuing its long-standing tradition, Gartner has released the 2016 Magic Quadrant for Web Content Management (WCM). Progress is recognized as a “Challenger” in this year's report, based on a combination of completeness of vision and ability to execute. This is the third consecutive inclusion for the company's award-winning web content management and digital experience solutions. Web content management is an integral piece to any successful digital transformation strategy. In our minds t
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Progress
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