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Published By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
Published By: ServiceNow     Published Date: Mar 13, 2019
It’s nearly impossible to effectively manage software assets without first normalizing disparate software discovery data. This best practice guide will help you get the most out of software normalization process and showcase the benefits realized during software publisher audits and renewal discussions.
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ServiceNow
Published By: APC by Schneider Electric     Published Date: Feb 09, 2011
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices.
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absolute, data protection, maitenance, ups, physical infrastructure, infrastructure, data loss protection, dlp, ponemon, it security, sensitive data
    
APC by Schneider Electric
Published By: HPE Intel     Published Date: Mar 15, 2016
Led by experienced technology consultants, Hewlett Packard Enterprise Storage Transformation Workshop Service provides a highly interactive, meaningful half day-long session with a customer's IT, business, and executive stakeholders. Using a series of high-quality (slide-free) discussion panels, HPE TS Consulting will facilitate an exploration of data management transformation journey to business-aligned visions, aligning your specific situation and HPE’s experiences over evolutionary trends in Data Management, Transformation to All Flash and End to End Data Protection. HPE consultants will also lead discussions on the potential implications that a data management transformation may present to IT, your storage and backup staff, and your business.
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HPE Intel
Published By: Cisco     Published Date: Feb 23, 2016
A discussion of wide area networking is extremely timely because after a long period with little if any fundamental innovation, the WAN is now the focus of considerable innovation. As a result, for the first time in a decade network organizations have an opportunity to make a significant upgrade to their WAN architecture.
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wan architecture, business optimization, network development, network management
    
Cisco
Published By: Dell     Published Date: Nov 03, 2015
This executive summary provides an overview of the webinar discussions, as well as a link for readers to view the TechBytes series in its entirety.
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Dell
Published By: Dell     Published Date: May 04, 2015
Read this white paper and learn how: • Cloud technology bridges the gap between IT and the business, but on-premises cloud deployments often offer a lower TCO than the public cloud. • Dell enables organizations to create and manage cloud solutions customized to unique needs. • Organizations have several options for building a cloud infrastructure based on Dell solutions. • In the realm of cloud computing, Dell differentiates itself through servers, storage, networking, and integration with infrastructure and management tools. • Implementing a cloud environment requires stakeholder identification, as well as resources and capabilities.
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Dell
Published By: SAS     Published Date: Nov 04, 2015
In a panel discussion at the 12th annual SAS Health Analytics Executive Forum in May 2015, leaders from Dignity Health, Horizon Blue Cross Blue Shield of New Jersey, Janssen Pharmaceuticals and SAS shared what they have done to prove the value of analytics to their business leaders – and what has worked for them as they developed an analytic culture in their organizations and put analytic insights to work.
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sas, healthcare, healthcare models, episode analytics, analytics, data management
    
SAS
Published By: Blue Coat Systems     Published Date: Jul 18, 2013
For decades, fear has dominated the discussion of cyber security. Every magazine article, presentation or blog about the topic seems to start the same way: trying to scare the living daylights out of you with horror stories, alarming statistics, and doomsday scenarios. The result is that most IT shops and security vendors think security is only about what you prevent. They think it’s about blocking, prohibiting, controlling, constraining, excluding, outlawing, and forbidding. Hence IT’s reputation as the “Department of No.”
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security, business, cyber security
    
Blue Coat Systems
Published By: Red Hat     Published Date: Jun 18, 2012
Join Red Hat's CIO Lee Congdon for a c-level discussion of the key considerations and benefits of building an Open Cloud Architecture.
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red hat, on-demand webinar, private cloud, virtualized server, cloud computing, virtualization, networking
    
Red Hat
Published By: ServiceNow     Published Date: Dec 17, 2010
How today's CIOs deliver strategic IT. In a two-hour, roundtable discussion, they shared their experiences and pooled their thoughts on modern best practice for delivering IT services.
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service-now.com, cio, best practice, it strategy, roi, cloud providers, outsourcing
    
ServiceNow
Published By: Dell & Microsoft     Published Date: Aug 14, 2013
With the viability and importance of cloud computing now widely accepted by IT and business leaders alike, the focus of planning, discussion and implementation has shifted to the best approaches for using cloud computing to achieve the all important business goals of agility, flexibility and efficiency. From an architectural standpoint, most organizations have embraced some combination of public and private clouds — sometimes in isolation, other times in concert. But increasingly, large and small organizations alike are taking steps toward the next wave of cloud architecture: hybrid clouds.
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private cloud, public cloud, hybrid cloud, cloud computing
    
Dell & Microsoft
Published By: Polycom     Published Date: Feb 25, 2015
Defy distance and get the most our of international business video conferences. This guide provides discussion about cultural differences encountered when conducting business across borders and cultures. Following are some practical hints and tips for how to make your video conference a successful communication channel for effective business meetings, anytime.
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business, video, conference, multicultural, meetings, communication, best practices, business technology, telecom
    
Polycom
Published By: HP Enterprise Business     Published Date: Jan 20, 2017
A guide to help investigate mobile testing solutions, and trigger structured discussions and decisions. Download now to learn more!
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HP Enterprise Business
Published By: CA Technologies EMEA     Published Date: Sep 14, 2018
Download this webcast today to hear guest speakers discuss and review key issues and themes around SD-WAN. Guest speakers will talk through recommendations on how to address the unique challenges that SD-WAN presents to network operations: Industry expert panel discussion featuring: -Shamus McGillicuddy, Senior Analyst, EMA -Fred Estienne, Managed Solutions Architect, Bell Canada -Paul Kohler, Director, Technical Alliances, Viptela -Time Diep, Director Product Management, CA Technologies Download and listen today!
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CA Technologies EMEA
Published By: AWS     Published Date: Jun 15, 2016
If cloud architectures were human beings, their development stage would fall squarely in the middle of adolescence. Enterprises are at an inflection point with their cloud deployments as they migrate from ad hoc projects to full-fledged, mature, integrated cloud architectures. The discussion around cloud reflects the trepidation and uncertainty that come with adolescence: Cloud advocates express excitement, whereas others voice concern about these developments.
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AWS
Published By: Skillsoft     Published Date: Dec 07, 2016
There are many potential threats to your time and productivity in a typical workday. In this sample lesson from our new Improving Your Personal Productivity Business Skills course, learn how to eliminate the most common time wasters at work. Skillsoft's new line of business skills courses are designed for the modern learner. We’ve created fresh, new business skills videos in a variety of formats including scenario-based storytelling, animation, and panel discussions with subject matter experts. Watch a sample course, Avoiding Time Wasters in the Workplace.
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video courses, business skills courses, knowledge management
    
Skillsoft
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
That’s why we’ve taken some of the old business preconceptions – whether service specific or not - ripped them up and rewritten five new business rules, designed to debunk some time-honoured myths and help you and your organisation take a leap towards that much-feted goal of customer centricity. Read on for the new rules we recommend, maybe take those and mix them with your own, why not share them @OracleCX? At a minimum we hope these new ways of looking at business will help provoke the questions you, and others, need to ask of your organisation – in fact, we’ve included key questions that will help provoke some conversations, so you can start to build a picture of what’s going well and where there may be room for more discussion and investigation.
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customer service, customer behavior, sla, service metrics, business outcomes, vision for delivery, digital customer
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: athenahealth     Published Date: Feb 27, 2014
In recent years, there has been a great deal of discussion about how to engage patients in their care. Patient engagement has always been considered a good thing in practices and health care organizations. Today it is vital to the business of delivering care. This Whitepaper Outlines 5 elements of Launching a Successful Strategy.
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athena, healthcare, healthcare technology, patient engagement, patient engagement strategy, experience of care, per capita cost, population health, care coordination, ehr
    
athenahealth
Published By: Pure Storage     Published Date: Oct 09, 2017
There’s no question about it: purpose-built all-flash storage is an exceptional catalyst for improving data center operations and supporting the transition to the cloud operating model. AFAs’ highly strategic role in both IT and business underscores the need to move storage purchase discussions and decisions beyond the storage team. IT leaders who want to see their organizations reap AFAs’ benefits—performance improvement, productivity gains, and cost savings, among others—should actively define their AFA strategies and oversee storage-related decision making, thus treating storage like the newly strategic asset it has become. To learn more, visit purestorage.com/cloud.
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it infrastructure, operations professionals, digital experience, time to resolution, cloud, pure storage
    
Pure Storage
Published By: Absolute Software     Published Date: Feb 14, 2012
Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.
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school, education, budget, diversity, managing diversity, auditing
    
Absolute Software
Published By: Absolute Software     Published Date: Feb 14, 2012
Alice Owen, Executive Director of Technology for Irving Independent School District, discusses how she effectively secures and tracks her district's 12,000 computers. Leonard Niebo, Director of IT for Brick Township Public Schools leads our discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs and incidents of loss and theft.
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securing, tracking, laptops, irving, security
    
Absolute Software
Published By: mindSHIFT     Published Date: Nov 29, 2007
Unlike email, instant messages (IMs) do not allow group communication; nor do they persist -- you can't hold on to them for as long as you wish. Persistent group chat, however, allows businesses to organize persistent dialogue around business-critical topics, and keep them for easy retrieval later.
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collaboration, communication, project management, instant message, instant messaging, collaborate, discussion, communicate, mindshift
    
mindSHIFT
Published By: Workday     Published Date: Mar 15, 2018
The role of today’s CIO is changing. Read “CIO of the Future” for an important discussion of the skills CIOs need to master to be able to lead in a world of rapidly changing demands
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cio, future, skills
    
Workday
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