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Published By: Cisco EMEA     Published Date: Oct 01, 2019
Small businesses are the backbone of every country’s workforce and arguably the hardest working. They create the most jobs and deliver growth – usually without the tools, resources, and support that larger enterprises take for granted – particularly in their use of technology
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Cisco EMEA
Published By: Hewlett Packard Enterprise     Published Date: Jul 29, 2019
As you strive to deliver the speed your business demands, this new whitepaper from IDC provides the latest insights about the trends and challenges of delivering IT services in the new hybrid cloud world. You’ll also learn the characteristics at the heart of the new hybrid cloud platforms and find out more about how the right solutions and the right partner enables an extension of the cloud experience across your business in a way that’s open, flexible, and hybrid by design
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Hewlett Packard Enterprise
Published By: VMware     Published Date: Sep 12, 2019
Whether a CIO is on a four-year trajectory or has plans to stay much longer, there’s a way to thrive in this role as business priorities continuously evolve. I advocate producing early wins, setting sights on specific goals at specific points in time, and delivering on those goals whether you plan to be at a company for the long term or expect to move on soon after passing the four-year mark.
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VMware
Published By: Kustomer     Published Date: Aug 27, 2019
One of Away’s core values is being “customer-obsessed”. But Away’s customer service agents had to constantly switch between systems to get the information they needed. Learn how Kustomer enabled them to deliver best-in-class customer experience, in real time.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer
Published By: Kustomer     Published Date: Aug 27, 2019
The modern-day customer expects their needs to be met immediately, no matter the channel. Drive meaningful customer relationships, increase revenue streams and improve operational performance, with omnichannel support.
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customer service, customer support, customer experience, customer service software, “conversational commerce, omnichannel support, omnichannel customer service, omnichannel customer support, omnichannel customer experience
    
Kustomer
Published By: Experian     Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours. The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations. We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
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Experian
Published By: Intel     Published Date: Aug 26, 2019
Distributed cloud architectures will play an important role in Communication Service Providers’ network transformations. The distributed cloud will be made of numerous edge locations, from the customer premises to mobile base stations to central offices, each of which has its benefits and constraints. CSPs will need to consider attributes such as performance, availability, security, integration, and data and traffic volume to optimize the infrastructure for a myriad of workloads. Learn more about Heavy Reading’s survey results on CSPs adopting a distributed cloud strategy and delivering new services in this white paper.
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Intel
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"The fast pace of innovation demanded by today’s digital businesses challenges traditional processes for the deployment and governance of application delivery and supporting infrastructure. To address the increased pace of change, many organizations are transforming by adopting DevOps: a set of practices which employs continuous integration processes, breaking down the silos between development and operations teams. As cycle times accelerate, and development teams adopt more Agile delivery methodologies, the traditional model for application security can be a drag on the speed and agility inherent in a continuous integration process. This creates a natural friction. Security teams can be perceived as slowing down or blocking delivery. At the same time, however, the apps are exposed to significant threats. The goal of continuous integration is to deliver more frequent releases with more new capabilities to market, faster. It’s all about speed."
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F5 Networks Singapore Pte Ltd
Published By: Workable     Published Date: Oct 09, 2019
Do you need an ATS? Broadly speaking, we’ve found three common scenarios driving the search for a better way to hire: Growing pains - companies with growing pains are typically looking for some predictability and structure across candidate sourcing and hiring. Drowning in email and spreadsheets - companies are looking for more efficient ways to manage candidates and collaborate as a team Outdated software - companies are looking for a modern, efficient approach to deliver on the original promise of an ATS A modern ATS, chosen with the right criteria, will relieve these common pain points. Take a step back and think about how your recruiting could be improved with the right tool.
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Workable
Published By: Intel     Published Date: Sep 25, 2019
Distributed cloud architectures will play an important role in Communication Service Providers’ network transformations. The distributed cloud will be made of numerous edge locations, from the customer premises to mobile base stations to central offices, each of which has its benefits and constraints. CSPs will need to consider attributes such as performance, availability, security, integration, and data and traffic volume to optimize the infrastructure for a myriad of workloads. Learn more about Heavy Reading’s survey results on CSPs adopting a distributed cloud strategy and delivering new services in this white paper.
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Intel
Published By: KPMG     Published Date: Jun 06, 2019
High-volume administrative tasks are a feature of every business. We helped a global bank develop a machine learning algorithm to help with the task of reviewing over 100,000 ‘sanctions alerts’ every day. Read this story to find out: • what other benefits AI can deliver beyond cost savings • how AI tools achieve greater accuracy than human reviewers • what it takes to apply AI and Machine Learning successfully in a regulated sector.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
As businesses start to experiment with true artificial intelligence, safe delivery of AI demands a new risk and control framework. This report, designed for anyone tasked with the safe delivery of AI, proposes an effective solution. Read the report to find out: • the risks associated with AI and the challenge of managing them • a 17-category Risk & Controls framework for AI • in-depth details for key categories, including security management, business continuity and knowledge management • an essential glossary of AI terms.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
A supplier partnership model delivers greater levels of innovation than traditional transaction methods. Here’s how to get started. Read this insight to discover: • key steps for building strong supplier relationships • potential risk areas that must be managed • why behaviour change is as important as processes and tools • why aligning your own organisation is essential.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG
Published By: KPMG     Published Date: Jul 31, 2019
From intelligent automation to advanced analytics, disruptive technology will enable the finance function to provide all of its services more effectively and efficiently. Find out how technology will change the way finance delivers transactional services, expert services and business partnering, Read this report to discover: • how automation in finance can deliver expert services more reliably and with smaller workforces • how to design an agile workforce of humans and technologies • how the finance function will shift to be part of a cross-functional analytics model that provides key insights to the business
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KPMG
Published By: Nextgen     Published Date: Sep 25, 2019
Your practice can save time and money by delivering on patient expectations. You can better keep up with regulatory demands and reporting requirements—and avoid unsatisfied and unresponsive patients—when you employ best practices that address patient needs. In this eBook, you’ll learn strategies to avoid missed revenue and save staff effort by using smart efficiency improvements, such as checking insurance information up front. You’ll also learn how you can get back to caring for patients, not chasing payments—and the secret to achieving strong financial outcomes. Finally, you’ll discover how you can get paid quickly, easily, and fully—all while addressing your patient demands for an improved, more efficient experience.
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Nextgen
Published By: pepperjam     Published Date: Sep 25, 2019
Did you know that the right influencer can produce content that's 11x more effective than banner ads? Driving awareness, engagement and delivering customer conversions, influencers are more important than ever. Download Pepperjam’s Guide to Influencer Marketing to learn more about: What makes influencer marketing so effective How to find the right influencers Handling challenges with influencer marketing Getting started with influencers Plus more!
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pepperjam
Published By: Black Duck Software     Published Date: Feb 17, 2009
"Agile" software development is an increasingly popular development process for producing software in a flexible and iterative manner that can deliver value to the enterprise faster, reduce project risk and allow adaptation to changes more quickly.
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black duck software, open source, platform, sap, multi-source, code, source, agile development
    
Black Duck Software
Published By: BillingPlatform     Published Date: Jul 30, 2019
Focus less on maintenance and operation and more on innovation and growth with automated billing processes. Automation can greatly improve productivity and help your company save money. If you have a complex billing process, your enterprise will benefit greatly from automating as much of your billing as possible. Download this whitepaper and discover the following: • Billing challenges most companies face • Benefits delivered with automated billing processes • Implementation strategies that support automation • Four features critical to billing automation success An agile and automated billing platform simplifies complex processes, dramatically reducing operating expenses and increasing your speed to market. Discover how today.
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BillingPlatform
Published By: BillingPlatform     Published Date: Jul 30, 2019
Discover How Cloud-based Billing Delivers Transformation Enterprise leaders and companies of all sizes are leveraging digital transformation through disruptive technologies like the Internet of Things, AI, business intelligence and big data. This eBook demonstrates 5 strategies for leading the charge for change within your business. Discover how to quickly leverage digital transformation in your technology stack and monetize it quickly with cloud-based billing. Download this eBook to explore how the right solution can help you: • Launch product innovations quickly • Monetize IoT and increase revenue • Automate billing to improve customer retention • Leverage the cloud to reduce costs Adapting today can mean the difference between success and obsolescence. With the right billing solution your business can thrive in these challenging times. Discover how today!
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BillingPlatform
Published By: TIBCO Software     Published Date: Jul 22, 2019
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products. To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support. At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 22, 2019
Over the past decade there has been a major transformation in the manufacturing industry. Data has enabled a paradigm shift, with real-time IoT sensor data and machine learning algorithms delivering new insights for process and product optimization. Smart Manufacturing, also known as Industry 4.0, has laid the groundwork for the next industrial revolution. Using a smart factory system, all relevant data is aggregated, analyzed, and acted upon. We call this Manufacturing Intelligence, which gives decision-makers a competitive edge to: Digitize the business Optimize costs Accelerate innovation Survive digital disruption Watch this webinar to understand use cases and their underlying technology that helped our customers become smart manufacturers.
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 22, 2019
On-demand Webinar The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products. Watch this webinar to learn how TIBCO’s Smart Manufacturing solutions can help you overcome these challenges. You will also see a demonstration of TIBCO technology in action around improving yield and optimizing processes while also saving costs. What You Will Learn: Applying advanced analytics & machine learning / AI techniques to optimize complex manufacturing processes How multi-variate statistical process control can help to detect deviations from a baseline How to monitor in real time the OEE and produce a 360 view of your factory The webinar also highlights customer case studies from our clients who have already successfully implemented process optimization models. Spe
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TIBCO Software
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